메뉴 건너뛰기




Volumn , Issue , 2011, Pages 1-194

The service state: Rhetoric, reality and promise

Author keywords

[No Author keywords available]

Indexed keywords


EID: 84898399992     PISSN: None     EISSN: None     Source Type: Book    
DOI: None     Document Type: Book
Times cited : (20)

References (295)
  • 2
    • 74549132251 scopus 로고    scopus 로고
    • Accenture 2009. "Web 2.0 and the Next Generation of Public Service." www.accenture.com/NR/rdonlyres/C70B1B86-E876-4A20-9CF1- 5121ABB2668A/0/Accenture-Public-Service-Web-2-dot-0-in-Public-Service-3.pdf.
    • (2009) Web 2.0 and the Next Generation of Public Service.
  • 4
    • 31644451454 scopus 로고    scopus 로고
    • E-government: A strategic operations management framework for service delivery
    • Affisco, J. and K. Soliman 2006. "E-Government: A Strategic Operations Management Framework for Service Delivery." Business Process Management Journal, 12:1:13-21.
    • (2006) Business Process Management Journal , vol.12 , Issue.1 , pp. 13-21
    • Affisco, J.1    Soliman, K.2
  • 7
    • 84898160049 scopus 로고    scopus 로고
    • Edmonton, AB: Alberta Corporate Human Resources, Government of Alberta
    • Alberta 2008. 2007 Corporate Employee Survey. Edmonton, AB: Alberta Corporate Human Resources, Government of Alberta.
    • (2008) 2007 Corporate Employee Survey
    • Alberta1
  • 8
    • 33745848547 scopus 로고    scopus 로고
    • E-government as collaborative governance: Structural, accountability and cultural reform
    • ed. M. Khosrow-Pour. Hershey, PA: Ideas Group Publishing, 364-382
    • Allen, B. A. et al. 2005. "E-Government as Collaborative Governance: Structural, Accountability and Cultural Reform." In Practicing E-Government: A Global Perspective, ed. M. Khosrow-Pour. Hershey, PA: Ideas Group Publishing, 1-15, 364-382.
    • (2005) Practicing E-Government: A Global Perspective , pp. 1-15
    • Allen, B.A.1
  • 9
    • 84898140865 scopus 로고    scopus 로고
    • Managing the federation: A citizen-centred approach
    • Ottawa: Crossing Boundaries National Council
    • Ambrose, R., D. Lenihan and J. Milloy, eds. 2006. "Managing the Federation: A Citizen-Centred Approach." The Crossing Boundaries Papers 7. Ottawa: Crossing Boundaries National Council, 10-11.
    • (2006) The Crossing Boundaries Papers , vol.7 , pp. 10-11
    • Ambrose, R.1    Lenihan, D.2    Milloy, J.3
  • 11
    • 33845341008 scopus 로고    scopus 로고
    • Report. Regina, SK: Saskatchewan Institute of Public Policy
    • Andrew, C. 2002. "What is the Municipal Potential?" Report. Regina, SK: Saskatchewan Institute of Public Policy.
    • (2002) What Is the Municipal Potential?
    • Andrew, C.1
  • 12
    • 84898207114 scopus 로고    scopus 로고
    • Stronger public services
    • Anonymous, November
    • Anonymous 2006 (November). "Stronger Public Services." Canadian Government Executive, 12-13.
    • (2006) Canadian Government Executive , pp. 12-13
  • 13
    • 1442276870 scopus 로고    scopus 로고
    • Beyond the "New" in public management reform in Canada: Catching the next wave?
    • ed. C. Dunn. Oxford, UK: Oxford University Press
    • Aucoin, P. 2002. "Beyond the "New" in Public Management Reform in Canada: Catching the Next Wave?" In The Handbook of Canadian Public Administration, ed. C. Dunn. Oxford, UK: Oxford University Press, 37-52.
    • (2002) The Handbook of Canadian Public Administration , pp. 37-52
    • Aucoin, P.1
  • 15
    • 84898146807 scopus 로고    scopus 로고
    • AGIMO (Government Information Management Office)
    • Report. Canberra, AU: Government of Australia
    • Australia 2004. AGIMO (Government Information Management Office). Collective Accountability. Report. Canberra, AU: Government of Australia.
    • (2004) Collective Accountability
    • Australia1
  • 16
    • 85055908804 scopus 로고    scopus 로고
    • State of Victoria, public accounts and estimates committee
    • Melbourne, AU: Government Printer for the State of Victoria
    • Australia 2006. State of Victoria, Public Accounts and Estimates Committee. Report on Private Investment in Public Infrastructure No. 240, Session 2003-06. Melbourne, AU: Government Printer for the State of Victoria. www.parliament.vic.gov.au.
    • (2006) Report on Private Investment in Public Infrastructure No. 240, Session 2003-06
    • Australia1
  • 17
    • 0742322668 scopus 로고    scopus 로고
    • Pro-market, non-market: The dual nature of organizational change in social services delivery
    • Baines, D. 2004. "Pro-market, non-market: the dual nature of organizational change in social services delivery." Critical Social Policy, 24:1:5-29.
    • (2004) Critical Social Policy , vol.24 , Issue.1 , pp. 5-29
    • Baines, D.1
  • 18
    • 0039622530 scopus 로고    scopus 로고
    • Rebuilding policy capacity in the era of the fiscal dividend: A report from Canada
    • Bakvis, H. 2000. "Rebuilding Policy Capacity in the Era of the Fiscal Dividend: A Report from Canada." Governance, 13:1:71-103.
    • (2000) Governance , vol.13 , Issue.1 , pp. 71-103
    • Bakvis, H.1
  • 21
    • 84986065148 scopus 로고    scopus 로고
    • Including ourselves: New Labour and engagement with public services
    • Barnett, N. 2002. "Including ourselves: New Labour and engagement with public services." Management Decision, 40:4:310-317.
    • (2002) Management Decision , vol.40 , Issue.4 , pp. 310-317
    • Barnett, N.1
  • 22
    • 33645530036 scopus 로고    scopus 로고
    • Public sector accountability and commercial-in-confidence outsourcing contracts
    • Barton, A. 2006. "Public Sector Accountability and Commercial-in-Confidence Outsourcing Contracts." Accounting, Auditing and Accountability Journal, 19:2:256-271.
    • (2006) Accounting, Auditing and Accountability Journal , vol.19 , Issue.2 , pp. 256-271
    • Barton, A.1
  • 24
    • 33745823596 scopus 로고    scopus 로고
    • Cooperative architectures
    • W. J. McIver and A. K. Elmagarmid. Boston: Kluwer Academic Publishers, chapter 3
    • Batini, C. et al. 2002. "Cooperative Architectures." In Advances in Digital Government - Technology, Human Factors and Policy, eds. W. J. McIver and A. K. Elmagarmid. Boston: Kluwer Academic Publishers, chapter 3.
    • (2002) Advances in Digital Government - Technology, Human Factors and Policy
    • Batini, C.1
  • 27
    • 0141859683 scopus 로고    scopus 로고
    • Making government the best place to work: Building commitment
    • Toronto: Institute of Public Administration of Canada
    • Belcourt, M. and S. Taggar 2002. "Making Government the Best Place to Work: Building Commitment." New Directions - Number 8. Toronto: Institute of Public Administration of Canada. http://unpan1.un.org/intradoc/ groups/public/docu-ments/IPAC/UNPAN012528.pdf.
    • (2002) New Directions - Number 8
    • Belcourt, M.1    Taggar, S.2
  • 28
    • 19644383988 scopus 로고    scopus 로고
    • Joined up government and privacy in the United Kingdom: Managing tensions between data protection and social policy. Part II
    • Bellamy, C., Ó Perri and C. Raab 2005. "Joined Up Government and Privacy in the United Kingdom: Managing Tensions Between Data Protection and Social Policy. Part II." Public Administration Review, 83:2:395-415.
    • (2005) Public Administration Review , vol.83 , Issue.2 , pp. 395-415
    • Bellamy, C.1    Perri, Ó.2    Raab, C.3
  • 30
    • 0037252640 scopus 로고    scopus 로고
    • Traditions of governance: Interpreting the changing role of the public sector
    • Bevir, M., R. Rhodes and P. Weller 2003. "Traditions of Governance: Interpreting the Changing Role of the Public Sector." Public Administration Review, 81:1:1-17.
    • (2003) Public Administration Review , vol.81 , Issue.1 , pp. 1-17
    • Bevir, M.1    Rhodes, R.2    Weller, P.3
  • 31
    • 0002486510 scopus 로고
    • Causality, confirmation, credulity, and structural equation modeling
    • Biddle, B. J. and M. M. Marlin 1987. "Causality, Confirmation, Credulity, and Structural Equation Modeling." Child Development, 58:1:4-17.
    • (1987) Child Development , vol.58 , Issue.1 , pp. 4-17
    • Biddle, B.J.1    Marlin, M.M.2
  • 32
    • 84898399620 scopus 로고    scopus 로고
    • 21st century public services
    • 2006, June 6, London, UK
    • Blair, Rt. Hon. T. 2006. "21st Century Public Services." Speech to the Public Services Reform Conference, 2006, June 6, London, UK. www.number10.gov.uk/output/page9564.asp.
    • (2006) Speech to the Public Services Reform Conference
    • Blair, R.H.T.1
  • 35
    • 33745850542 scopus 로고    scopus 로고
    • A holistic view of public sector information technology
    • Borins, S. 2004. "A Holistic View of Public Sector Information Technology." Journal of E-Government, 1:2:3-29.
    • (2004) Journal of E-Government , vol.1 , Issue.2 , pp. 3-29
    • Borins, S.1
  • 37
    • 84982469888 scopus 로고
    • Les relations fonctionnaires-citoyens: Un cadre d'analyse
    • Bouchard, G. 1991. "Les relations fonctionnaires-citoyens: un cadre d'analyse." Canadian Public Administration, 34:4:604-620.
    • (1991) Canadian Public Administration , vol.34 , Issue.4 , pp. 604-620
    • Bouchard, G.1
  • 38
    • 0040968638 scopus 로고    scopus 로고
    • Pride and performance in public service: Some patterns of analysis
    • Bouckaert, G. 2001. "Pride and Performance in Public Service: Some Patterns of Analysis." International Review of Administrative Sciences, 67:1:15-27.
    • (2001) International Review of Administrative Sciences , vol.67 , Issue.1 , pp. 15-27
    • Bouckaert, G.1
  • 39
    • 0141907818 scopus 로고    scopus 로고
    • Comparing measures of citizen trust and user satisfaction as indicators of 'good governance': Difficulties in linking trust and satisfaction indicators
    • Bouckaert, G. and S. Van de Walle 2003. "Comparing Measures of Citizen Trust and User Satisfaction as Indicators of 'Good Governance': Difficulties in Linking Trust and Satisfaction Indicators." International Review of Administrative Sciences, 69:1:329-43.
    • (2003) International Review of Administrative Sciences , vol.69 , Issue.1 , pp. 329-343
    • Bouckaert, G.1    Van De Walle, S.2
  • 40
    • 0040968637 scopus 로고    scopus 로고
    • Performance, pride and recognition in the canadian federal civil service
    • Bourgault, J. and M. Gusella 2001. "Performance, Pride and Recognition in the Canadian Federal Civil Service." International Review of Administrative Sciences, 67:1:29-47.
    • (2001) International Review of Administrative Sciences , vol.67 , Issue.1 , pp. 29-47
    • Bourgault, J.1    Gusella, M.2
  • 41
    • 0039107370 scopus 로고    scopus 로고
    • Individual conceptions of public service motivation
    • Brewer, G., S. C. Selden and R. L. Facer 2000. "Individual Conceptions of Public Service Motivation. " Public Administration Review, 60:3:254-264.
    • (2000) Public Administration Review , vol.60 , Issue.3 , pp. 254-264
    • Brewer, G.1    Selden, S.C.2    Facer, R.L.3
  • 43
    • 84898238078 scopus 로고    scopus 로고
    • Building a Strong Public Service: Reassessing the Quality of the Work Environment in British Columbia's Public Service, Victoria, BC: Queen's Printer of British Columbia
    • British Columbia 2004-05. Office of the Auditor-General (BCA-G). Building a Strong Public Service: Reassessing the Quality of the Work Environment in British Columbia's Public Service. Victoria, BC: Queen's Printer of British Columbia. www.bcauditor.com/files/publications/2005/report10/report/building- strong-public-service.pdf.
    • (2004) Office of the Auditor-General (BCA-G)
  • 44
    • 84898170870 scopus 로고    scopus 로고
    • Service BC
    • British Columbia, August 18, Victoria, BC: Ministry of Labour and Citizens' Services
    • British Columbia 2006a (August 18). Service BC. Project Charter SBC-GA Training Orientation Project. Victoria, BC: Ministry of Labour and Citizens' Services.
    • (2006) Project Charter SBC-GA Training Orientation Project
  • 45
    • 84898133603 scopus 로고    scopus 로고
    • Service BC
    • British Columbia, Victoria, BC: Ministry of Labour and Citizens' Services
    • British Columbia 2006b. Service BC. Service BC Project Summary Report. Victoria, BC: Ministry of Labour and Citizens' Services. www.lcs.gov.bc.ca/asd/ docs/Service-BC-Project-Summary.pdf.
    • (2006) Service BC Project Summary Report
  • 46
    • 84898284548 scopus 로고    scopus 로고
    • British Columbia, Annual Report. Victoria, BC: British Columbia Public Service Agency
    • British Columbia 2007a. (BCPSA) British Columbia Public Service Agency. Annual Report. Victoria, BC: British Columbia Public Service Agency.
    • (2007) (BCPSA) British Columbia Public Service Agency
  • 47
    • 84898184429 scopus 로고    scopus 로고
    • Service BC. "Service BC Project."
    • British Columbia, Victoria, BC: Ministry of Labour and Citizens' Services
    • British Columbia 2007b. Service BC. "Service BC Project." Alliance Management Office Report. Victoria, BC: Ministry of Labour and Citizens' Services. www.lcs.gov.bc.ca/asd/docs/48988-Service-BC-Project-AM0- Report-August-2007-(final).pdf.
    • (2007) Alliance Management Office Report
  • 49
    • 84898144493 scopus 로고    scopus 로고
    • British Columbia, Service BC Project, Victoria, BC: Ministry of Labour and Citizens' Services
    • British Columbia 2008b. Service BC Project. Alliance Management Office Report, Victoria, BC: Ministry of Labour and Citizens' Services. http://www.lcs.gov.bc.ca/asd/docs/ServiceBC-Report-report-Aug08.pdf.
    • (2008) Alliance Management Office Report
  • 50
    • 84898129491 scopus 로고    scopus 로고
    • Community living BC
    • British Columbia, Victoria, BC: Ministry of Children and Family Development
    • British Columbia 2009a. Community Living BC. "Community Living BC, 3 Year Strategic Plan: 2009/2010-2011/2012." Victoria, BC: Ministry of Children and Family Development. www.communitylivingbc.ca/policies-and- publications/documents/CLBCStrategicPlan.pdf.
    • (2009) Community Living BC, 3 Year Strategic Plan: 2009/2010-2011/2012
  • 51
    • 84898103660 scopus 로고    scopus 로고
    • Online channel office
    • British Columbia, Victoria, BC: Ministry of Labour and Citizens' Services
    • British Columbia 2009b. Online Channel Office. Alliance Management Office Report. Victoria, BC: Ministry of Labour and Citizens' Services. www.lcs.gov.bc.ca/asd/docs/ServiceBC-Report-report-Aug09.pdf.
    • (2009) Alliance Management Office Report
  • 53
    • 65349148634 scopus 로고    scopus 로고
    • Intergovernmental relations in Canada: The emergence of collaborative federalism
    • Cameron, D. and R. Simeon 2002. "Intergovernmental Relations in Canada: The Emergence of Collaborative Federalism." Publius, 32:2:49-71.
    • (2002) Publius , vol.32 , Issue.2 , pp. 49-71
    • Cameron, D.1    Simeon, R.2
  • 54
    • 85055902605 scopus 로고    scopus 로고
    • Government on-line advisory panel
    • Canada, Ottawa: Treasury Board Secretariat
    • Canada 2003. Government On-Line Advisory Panel. Connecting With Canadians: Pursuing Service Transformation. Ottawa: Treasury Board Secretariat. www.gol-ged.gc.ca/pnl-grp/reports/rep-rap-eng.asp.
    • (2003) Connecting with Canadians: Pursuing Service Transformation
  • 55
    • 84898379738 scopus 로고    scopus 로고
    • Public works and government Services Canada (PWGSC)
    • Canada, Ottawa: Government of Canada. Available at
    • Canada 2004. Public Works and Government Services Canada (PWGSC). "Government Wide Review of Procurement - Concepts for Discussion. " Parliamentary Secretary Task Force Report. Ottawa: Government of Canada. Available at www.mmi-igm.ca/download/resources/ParliamentaryTaskForce-E.pdf.
    • (2004) Government Wide Review of Procurement - Concepts for Discussion
  • 56
    • 84898166237 scopus 로고    scopus 로고
    • Canada public service agency
    • Canada, Ottawa: Government of Canada
    • Canada 2005a. Canada Public Service Agency. "Public service employees are strongly committed to their work." Public Service Employee Survey, Survey Results. Ottawa: Government of Canada. www.psagency-agencefp.gc. ca/arc/survey-sondage/2005/r-publications/survey-e.asp#ToC-3.
    • (2005) Public Service Employees Are Strongly Committed to Their work.
  • 59
    • 84898278897 scopus 로고    scopus 로고
    • Canada, Report. Ottawa: Office of the Auditor-General, chapter 3
    • Canada 2006b. Office of the Auditor-General (OAG). Large Information Technology Projects. Report. Ottawa: Office of the Auditor-General, chapter 3. www.oag-bvg.gc.ca.
    • (2006) Large Information Technology Projects
  • 61
    • 84898349884 scopus 로고    scopus 로고
    • Service Canada College and the service excellence certification program: Spearheading the professionalization of the service delivery function in government
    • Canada, Service Canada College, Ottawa: Treasury Board of Canada
    • Canada 2008b. Service Canada College. "Service Canada College and the Service Excellence Certification Program: Spearheading the Professionalization of the Service Delivery Function in Government." CAPAM Award Submission. Ottawa: Treasury Board of Canada.
    • (2008) CAPAM Award Submission
  • 62
    • 33645879221 scopus 로고    scopus 로고
    • E-rulemaking: A new avenue for public engagement
    • article 7
    • Carlitz, R. and R. Gunn 2005. "E-rulemaking: a New Avenue for Public Engagement." Journal of Public Deliberation, 1:1: article 7. http://services.be-press.com/cgi/viewcontent.cgi?article=1008&context=jpd
    • (2005) Journal of Public Deliberation , vol.1 , Issue.1
    • Carlitz, R.1    Gunn, R.2
  • 63
    • 0040947777 scopus 로고    scopus 로고
    • Montreal, QC and Kingston, ON: McGill-Queen's University Press
    • Carroll, B. W. and D. Siegel 1999. Service in the Field. Montreal, QC and Kingston, ON: McGill-Queen's University Press.
    • (1999) Service in the Field
    • Carroll, B.W.1    Siegel, D.2
  • 64
    • 0033244588 scopus 로고    scopus 로고
    • Four commitment profiles and their relationships to empowerment, service recovery and work attitudes
    • Carson, K. D. et al. 1999. "Four Commitment Profiles and their Relationships to Empowerment, Service Recovery and Work Attitudes." Public Personnel Management, 28:1:1-13.
    • (1999) Public Personnel Management , vol.28 , Issue.1 , pp. 1-13
    • Carson, K.D.1
  • 65
    • 0040325055 scopus 로고    scopus 로고
    • CCMD, Ottawa: Canadian Centre for Management Development CCMD
    • CCMD 1999. Citizen Centred Service: Responding to the Needs of Canadians. Ottawa: Canadian Centre for Management Development (CCMD). www.iccs-isac.org/ en/pubs/CCHandbook.pdf.
    • (1999) Citizen Centred Service: Responding to the Needs of Canadians
  • 66
    • 3342970974 scopus 로고    scopus 로고
    • Government online in the federal government of Canada: The organizational issues
    • Charih, M. and J. Robert 2004. "Government Online in the Federal Government of Canada: The Organizational Issues." International Review of Administrative Sciences, 70:2:373-384.
    • (2004) International Review of Administrative Sciences , vol.70 , Issue.2 , pp. 373-384
    • Charih, M.1    Robert, J.2
  • 68
    • 0037990065 scopus 로고    scopus 로고
    • Neoliberalism and public service reform: Canada in comparative perspective
    • Clark, D. 2002. "Neoliberalism and Public Service Reform: Canada in Comparative Perspective." Canadian Journal of Political Science, 35:4:771-793.
    • (2002) Canadian Journal of Political Science , vol.35 , Issue.4 , pp. 771-793
    • Clark, D.1
  • 69
    • 0347176393 scopus 로고    scopus 로고
    • The challenges facing public service training institutions
    • Clarke, M. 1998. "The Challenges Facing Public Service Training Institutions." International Review of Administrative Sciences, 64:3:399-407.
    • (1998) International Review of Administrative Sciences , vol.64 , Issue.3 , pp. 399-407
    • Clarke, M.1
  • 72
    • 0035530891 scopus 로고    scopus 로고
    • E-governance and smart communities: A social learning challenge
    • Coe, A., G. Paquet and J. Roy 2001. "E-Governance and Smart Communities: A Social Learning Challenge." Social Science Computer Review, 19:1:80-93.
    • (2001) Social Science Computer Review , vol.19 , Issue.1 , pp. 80-93
    • Coe, A.1    Paquet, G.2    Roy, J.3
  • 73
    • 84898170337 scopus 로고    scopus 로고
    • Want to know the best place to work in Canada's federal public service?
    • July 28, Ottawa
    • Cole, J. 2008 (July 28). "Want to Know the Best Place to Work in Canada's Federal Public Service?" Hill Times (Ottawa), 28.
    • (2008) Hill Times , pp. 28
    • Cole, J.1
  • 76
    • 0036425255 scopus 로고    scopus 로고
    • The end of the line? Accountable governance in the age of networks, partnerships and joined-up services
    • Considine, M. 2002. "The end of the line? Accountable governance in the age of networks, partnerships and joined-up services." Governance, 15:1:21-40.
    • (2002) Governance , vol.15 , Issue.1 , pp. 21-40
    • Considine, M.1
  • 77
    • 0142124175 scopus 로고    scopus 로고
    • Bureaucracy, network or enterprise? Comparing models of governance in Australia, Britain, the Netherlands and New Zealand
    • Considine, M. and J. Lewis 2003. "Bureaucracy, Network or Enterprise? Comparing Models of Governance in Australia, Britain, the Netherlands and New Zealand." Public Administration Review, 63:2:131-40.
    • (2003) Public Administration Review , vol.63 , Issue.2 , pp. 131-140
    • Considine, M.1    Lewis, J.2
  • 79
    • 0001637787 scopus 로고    scopus 로고
    • Public service motivation: Building empirical evidence of incidence and effect
    • Crewson, P. E. 1997. "Public Service Motivation: Building Empirical Evidence of Incidence and Effect." Journal of Public Administration Research and Theory, 7:4:499-518.
    • (1997) Journal of Public Administration Research and Theory , vol.7 , Issue.4 , pp. 499-518
    • Crewson, P.E.1
  • 82
    • 34548228257 scopus 로고    scopus 로고
    • A new epoch of individualization? Problems with the 'personalization' of public sector services
    • Cutler, T., B. Waine and K. Brevony 2007. "A New Epoch of Individualization? Problems with the 'Personalization' of Public Sector Services." Public Administration Review, 85:3:847-55.
    • (2007) Public Administration Review , vol.85 , Issue.3 , pp. 847-855
    • Cutler, T.1    Waine, B.2    Brevony, K.3
  • 83
    • 84982057731 scopus 로고
    • Assessing the will of the people: An investigation into town service delivery satisfaction
    • Das, H. M. D. and F. McKenzie 1995. "Assessing the Will of the People: An Investigation into Town Service Delivery Satisfaction. " Canadian Public Administration, 38:1:77-93.
    • (1995) Canadian Public Administration , vol.38 , Issue.1 , pp. 77-93
    • Das, H.M.D.1    McKenzie, F.2
  • 85
    • 84984250368 scopus 로고
    • Government can do whatever it wants: Moral regulation in Ralph Klein's Alberta
    • Denis, C. 1995. "Government Can Do Whatever It Wants: Moral Regulation in Ralph Klein's Alberta." The Canadian Review of Sociology and Anthropology, 32:3:365-383.
    • (1995) The Canadian Review of Sociology and Anthropology , vol.32 , Issue.3 , pp. 365-383
    • Denis, C.1
  • 86
    • 84937266340 scopus 로고    scopus 로고
    • Of 'special interest': Interest, identity and feminist constitutional activism in Canada
    • Dobrowolsky, A. 1998. "Of 'Special Interest': Interest, Identity and Feminist Constitutional Activism in Canada." Canadian Journal of Political Science, 31:4:707-742.
    • (1998) Canadian Journal of Political Science , vol.31 , Issue.4 , pp. 707-742
    • Dobrowolsky, A.1
  • 87
    • 0000110982 scopus 로고
    • Policy analysis as a hermeneutic activity
    • Dryzek, J. 1982. "Policy Analysis as a Hermeneutic Activity." Policy Sciences, 14:309-29.
    • (1982) Policy Sciences , vol.14 , pp. 309-329
    • Dryzek, J.1
  • 89
    • 33745607600 scopus 로고    scopus 로고
    • New public management is dead. Long live digital-era governance
    • Dunleavy, P. et al. 2006. "New public management is dead. Long live digital-era governance." Journal of Public Administration Research and Theory, 16:3:467-494.
    • (2006) Journal of Public Administration Research and Theory , vol.16 , Issue.3 , pp. 467-494
    • Dunleavy, P.1
  • 90
    • 84898276734 scopus 로고    scopus 로고
    • Managing service transformation relationships between government and industry: Best practices
    • Toronto: Institute of Public Administration of Canada
    • Dutil, P., J. Langford and J. Roy 2005. "Managing Service Transformation Relationships Between Government and Industry: Best Practices." New Directions - Number 17. Toronto: Institute of Public Administration of Canada.
    • (2005) New Directions - Number 17
    • Dutil, P.1    Langford, J.2    Roy, J.3
  • 91
    • 67649267657 scopus 로고    scopus 로고
    • Rethinking government-public relationships in a digital world: Customers, clients or citizens?
    • Dutil, P., J. Langford and J. Roy 2007. "Rethinking Government-Public Relationships in a Digital World: Customers, Clients or Citizens?" Journal of Information Technology and Politics, 4:1:77-90.
    • (2007) Journal of Information Technology and Politics , vol.4 , Issue.1 , pp. 77-90
    • Dutil, P.1    Langford, J.2    Roy, J.3
  • 94
    • 33750145837 scopus 로고    scopus 로고
    • Economist Intelligence Unit, Available at
    • Economist Intelligence Unit 2006. "Foresight 2020 - Economic, industry and corporate trends." Available at www.cisco.com/web/CA/pdf/ Cisco-Foresight-2020-Full-Report.pdf.
    • (2006) Foresight 2020 - Economic, Industry and Corporate trends.
  • 95
    • 84898089479 scopus 로고    scopus 로고
    • Edelman, M. 2006. "The Annual Edelman Trust Barometer." www.edelman.com/image/insights/content/FullSupplement-final.pdf.
    • (2006)
    • Edelman, M.1
  • 97
    • 84898262726 scopus 로고    scopus 로고
    • Ekos Research Associates, Prepared for Service Canada, Government of Canada. Available at
    • Ekos Research Associates 2006. Service Canada: Awareness Baseline Study Final Report. Prepared for Service Canada, Government of Canada. Available at www.servicecanada.gc.ca/eng/about/por/awareness/index.shtml.
    • (2006)
  • 98
    • 17044375016 scopus 로고    scopus 로고
    • From competition to collaboration in public service delivery: A new agenda for research
    • Entwistle, T. and S. Martin 2005. "From Competition to Collaboration in Public Service Delivery: A New Agenda for Research." Public Administration Review, 83:1:233-242.
    • (2005) Public Administration Review , vol.83 , Issue.1 , pp. 233-242
    • Entwistle, T.1    Martin, S.2
  • 99
    • 0039009169 scopus 로고    scopus 로고
    • Erin Research Inc, Survey. Ottawa: Canadian Centre for Management Development
    • Erin Research Inc. 1998. Citizens First. Survey. Ottawa: Canadian Centre for Management Development.
    • (1998) Citizens First
  • 100
    • 84898096271 scopus 로고    scopus 로고
    • Erin Research Inc, 2000. Survey. Toronto: Institute of Public Administration of Canada
    • Erin Research Inc. 2000. Citizens First 2000. Survey. Toronto: Institute of Public Administration of Canada.
    • (2000) Citizens First
  • 101
    • 84898088459 scopus 로고    scopus 로고
    • Erin Research Inc, Survey. Toronto: Institute of Public Administration of Canada
    • Erin Research Inc. 2003. Citizens First 3. Survey. Toronto: Institute of Public Administration of Canada.
    • (2003) Citizens First , vol.3
  • 102
    • 84898088202 scopus 로고    scopus 로고
    • Erin Research Inc, Survey. Toronto: Institute for Citizen-Centred Service
    • Erin Research Inc. 2008. Citizens First 5. Survey. Toronto: Institute for Citizen-Centred Service.
    • (2008) Citizens First , vol.5
  • 103
    • 85045162270 scopus 로고    scopus 로고
    • Mixed welfare systems and hybrid organizations: Changes in the governance and provision of social services
    • Evers, A. 2005. "Mixed Welfare Systems and Hybrid Organizations: Changes in the Governance and Provision of Social Services." International Journal of Public Administration, 29:9-10:737-748.
    • (2005) International Journal of Public Administration , vol.29 , Issue.9-10 , pp. 737-748
    • Evers, A.1
  • 104
    • 84898206226 scopus 로고
    • Surveys-vital elements of customer service
    • T. Brothers and K. Carson. Selected speeches given at the Conference Board's Creating and Maintaining Customer-Focused Organizations Conference, New York City, June 9-10
    • Farley, J. M. 1993. "Surveys-Vital Elements of Customer Service." In Creating a Customer-focused Organization/Report 1030, eds. T. Brothers and K. Carson. Selected speeches given at the Conference Board's Creating and Maintaining Customer-Focused Organizations Conference, New York City, June 9-10, 1992.
    • (1992) Creating a Customer-focused Organization/Report 1030
    • Farley, J.M.1
  • 105
    • 84920741569 scopus 로고
    • Citizen evaluations and urban management: Service delivery in an era of protest
    • Fitzgerald, M. R. and R. F. Durant 1980. "Citizen Evaluations and Urban Management: Service Delivery in an Era of Protest." Public Administration Review, 40:6:585-594.
    • (1980) Public Administration Review , vol.40 , Issue.6 , pp. 585-594
    • Fitzgerald, M.R.1    Durant, R.F.2
  • 112
    • 84875609764 scopus 로고    scopus 로고
    • Ottawa: Public Policy Forum and Crossing Boundaries National Council
    • Fox, G. and D. Lenihan 2006. "Where Does the Buck Stop? Accountability and Joint Initiatives." Ottawa: Public Policy Forum and Crossing Boundaries National Council. www.ppforum.ca/common/assets/reports/en/ accountability-and-joint-initiatives.pdf.
    • (2006) Where Does the Buck Stop? Accountability and Joint Initiatives
    • Fox, G.1    Lenihan, D.2
  • 114
    • 84898316857 scopus 로고    scopus 로고
    • Gartner Inc, Stamford, CT: Gartner Inc., No. G00146261
    • Gartner Inc. 2007. "What Does Web 2.0 Mean to Government?" Stamford, CT: Gartner Inc., No. G00146261. www.rapidhost.ru/kart/users/user164/ File/what-does-web-20-mean-to-gov-146261.pdf.
    • (2007)
  • 115
    • 84898163893 scopus 로고    scopus 로고
    • Speech to the, February 1, 2006
    • Gates, Bill 2006. Speech to the Microsoft Government Leaders Forum Europe, February 1, 2006. www.microsoft.com/presspass/exec/billg/speeches/2006/ 02-01GLFEurope.mspx.
    • (2006) Microsoft Government Leaders Forum Europe
    • Gates, B.1
  • 116
    • 33845790316 scopus 로고    scopus 로고
    • Federalism and the challenge of electronic portals
    • L. Oliver and L. Sanders. Regina: Canadian Plains Research Center, chapter 2
    • Gibbons, R. 2004. "Federalism and the Challenge of Electronic Portals." In E-Government Reconsidered: Renewal of Governance for the Knowledge Age, eds. L. Oliver and L. Sanders. Regina: Canadian Plains Research Center, chapter 2.
    • (2004) E-Government Reconsidered: Renewal of Governance for the Knowledge Age
    • Gibbons, R.1
  • 118
    • 26944475353 scopus 로고    scopus 로고
    • Working paper no. 19. Cambridge, MA: Harvard University, The Hauser Centre for Nonprofit Organizations
    • Goodin, R. E. 2003. "Democratic Accountability: The Third Sector and All." Working paper no. 19. Cambridge, MA: Harvard University, The Hauser Centre for Nonprofit Organizations. Available at http://papers.ssrn.com/sol3/ papers.cfm?abstract-id=418262.
    • (2003) Democratic Accountability: The Third Sector and All.
    • Goodin, R.E.1
  • 120
    • 35648945691 scopus 로고    scopus 로고
    • Research paper. Ottawa: Canada School of Public Service
    • Gow, I. 2004. A Canadian model of Public Administration? Research paper. Ottawa: Canada School of Public Service. www.csps-efpc.gc.ca/pbp/pub/pdfs/p121- e.pdf.
    • (2004) A Canadian Model of Public Administration?
    • Gow, I.1
  • 121
    • 0035423286 scopus 로고    scopus 로고
    • Real-time bandwidth renegotiation through learnt behaviour
    • Griffiths, J. M. 2001. "Real-time bandwidth renegotiation through learnt behaviour." International Journal of Communications Systems, 14:6:549-560.
    • (2001) International Journal of Communications Systems , vol.14 , Issue.6 , pp. 549-560
    • Griffiths, J.M.1
  • 123
    • 84898367765 scopus 로고    scopus 로고
    • April 8, Published online at CRN: Connecting the Australian Channel, web-20-knowledge-frontier-for-organisations.aspx
    • Guan, L. 2008 (April 8). "Web 2.0: Knowledge frontier for organisations." Published online at CRN: Connecting the Australian Channel. www.crn. com.au/News/107686, web-20-knowledge-frontier-for-organisations.aspx.
    • (2008) Web 2.0: Knowledge Frontier for organisations.
    • Guan, L.1
  • 126
    • 19544364637 scopus 로고    scopus 로고
    • Should social science be critical?
    • Hammersley, M. 2005. 'Should Social Science Be Critical?' Philosophy of the Social Sciences, 35:2:175-195.
    • (2005) Philosophy of the Social Sciences , vol.35 , Issue.2 , pp. 175-195
    • Hammersley, M.1
  • 127
    • 25444441823 scopus 로고    scopus 로고
    • Ten characteristics of empowerment-oriented social service organizations
    • Hardina, D. 2005. "Ten Characteristics of Empowerment-Oriented Social Service Organizations." Administration in Social Work, 29:3:23-42.
    • (2005) Administration in Social Work , vol.29 , Issue.3 , pp. 23-42
    • Hardina, D.1
  • 128
    • 0347433641 scopus 로고    scopus 로고
    • Hart-Teeter Research, Research for the Council for Excellence in Government and Accenture
    • Hart-Teeter Research 2003. The New e-Government Equation: Ease, Engagement, Privacy and Protection. Research for the Council for Excellence in Government and Accenture. www.excelgov.org/usermedia/images/up-loads/PDFs/ egovpoll2003.pdf.
    • (2003) The New E-Government Equation: Ease, Engagement, Privacy and Protection
  • 129
  • 130
    • 30644467481 scopus 로고    scopus 로고
    • People, service and trust: Is there a public sector service value chain?
    • Heintzman, R. and B. Marson 2005. "People, Service and Trust: Is there a Public Sector Service Value Chain?" International Review of Administrative Sciences, 71:4:549-575.
    • (2005) International Review of Administrative Sciences , vol.71 , Issue.4 , pp. 549-575
    • Heintzman, R.1    Marson, B.2
  • 131
    • 0037985453 scopus 로고    scopus 로고
    • Information technology and the governance of social security
    • Henman, P. and M. Adler 2003. "Information Technology and the Governance of Social Security." Critical Social Policy, 23:2:139-164.
    • (2003) Critical Social Policy , vol.23 , Issue.2 , pp. 139-164
    • Henman, P.1    Adler, M.2
  • 133
    • 11844293440 scopus 로고    scopus 로고
    • The risky business of public-private partnerships
    • Hodge, G. A. 2004. "The risky business of public-private partnerships." Australian Journal of Public Administration, 63:4:37-49.
    • (2004) Australian Journal of Public Administration , vol.63 , Issue.4 , pp. 37-49
    • Hodge, G.A.1
  • 134
    • 61849147171 scopus 로고    scopus 로고
    • Governing the privatized state: The accountability challenge
    • Melbourne, AU: Monash University
    • Hodge, G. A. and K. Coghill 2004. Governing the Privatized State: The Accountability Challenge. Department of Management Working Paper Series. Melbourne, AU: Monash University. www.buseco.monash.edu.au/mgt/research/working- papers/2004/wp57-04.pdf.
    • (2004) Department of Management Working Paper Series
    • Hodge, G.A.1    Coghill, K.2
  • 136
    • 84982705844 scopus 로고
    • A public management for all seasons?
    • Hood, C. 1991. "A Public Management for all Seasons?" Public Administration Review, 69:1:3-19.
    • (1991) Public Administration Review , vol.69 , Issue.1 , pp. 3-19
    • Hood, C.1
  • 137
    • 3042683855 scopus 로고    scopus 로고
    • The promise and performance of mutual obligation
    • ed. C. Aspalter. Taiwan: Casa Verde Publishing, chapter 7
    • Howard, C. 2003. "The Promise and Performance of Mutual Obligation. " In Neoliberalism and the Australian Welfare State, ed. C. Aspalter. Taiwan: Casa Verde Publishing, chapter 7.
    • (2003) Neoliberalism and the Australian Welfare State
    • Howard, C.1
  • 138
    • 85014993819 scopus 로고    scopus 로고
    • The new governance of Australian welfare: Street-level contingencies
    • P. Henman and M. Fenger. Bristol, UK: The Policy Press, University of Bristol, chapter 7
    • Howard, C. 2006. "The new governance of Australian welfare: street-level contingencies." In Administering Welfare Reform: International transformations in welfare governance, eds. P. Henman and M. Fenger. Bristol, UK: The Policy Press, University of Bristol, chapter 7.
    • (2006) Administering Welfare Reform: International Transformations in Welfare Governance
    • Howard, C.1
  • 139
    • 34248610386 scopus 로고    scopus 로고
    • Client involvement as a key element of integrated case management
    • Hubberstey, C. 2001. "Client Involvement as a Key Element of Integrated Case Management." Child & Youth Care Forum, 30:2:83-97.
    • (2001) Child & Youth Care Forum , vol.30 , Issue.2 , pp. 83-97
    • Hubberstey, C.1
  • 141
    • 34249712341 scopus 로고    scopus 로고
    • Street level bureaucracy and public accountability
    • Hupe, P. and M. Hill 2007. "Street Level Bureaucracy and Public Accountability." Public Administration Review, 85:2:279-299.
    • (2007) Public Administration Review , vol.85 , Issue.2 , pp. 279-299
    • Hupe, P.1    Hill, M.2
  • 143
    • 84898207244 scopus 로고    scopus 로고
    • Interim report. Ottawa: Inter-jurisdictional Identity Management and Authentication Task Force. Available at
    • IATF 2007. A Pan-Canadian Framework for Identity Management and Authentication. Interim report. Ottawa: Inter-jurisdictional Identity Management and Authentication Task Force. Available at www.cio.gov.bc.ca/local/cio/idim/ documents/iatf.pdf.
    • (2007) A Pan-Canadian Framework for Identity Management and Authentication
  • 144
    • 33745871283 scopus 로고    scopus 로고
    • Report sponsored by the Public Sector Service Delivery Council. Toronto: Institute for Citizen-Centred Service
    • ICCS 2003. Integrated Service Delivery: A Critical Analysis. Report sponsored by the Public Sector Service Delivery Council. Toronto: Institute for Citizen-Centred Service. www.iccs-isac.org.
    • (2003) Integrated Service Delivery: A Critical Analysis
  • 145
    • 77951618016 scopus 로고    scopus 로고
    • Toronto: Institute for Citizen-Centred Service
    • ICCS 2008a. "About the Institute." Toronto: Institute for Citizen-Centred Service. www.iccs-isac.org/eng/about.htm.
    • (2008) About the Institute.
  • 146
    • 84898162601 scopus 로고    scopus 로고
    • Toronto: Institute for Citizen-Centred Service
    • ICCS 2008b. "About the Common Measurements Tool." Toronto: Institute for Citizen-Centred Service. www.iccs-isac.org/eng/cmt-about.htm.
    • (2008) About the Common Measurements Tool.
  • 147
    • 77951586537 scopus 로고    scopus 로고
    • Toronto: Institute for Citizen-Centred Service
    • ICCS 2008c. "Request CMT." Toronto: Institute for Citizen-Centred Service. www.iccs-isac.org/eng/RequestCMT.htm.
    • (2008) Request CMT.
  • 148
    • 77951566124 scopus 로고    scopus 로고
    • Toronto: Institute for Citizen-Centred Service
    • ICCS 2008d. "Innovative Citizen-Centred Services through Collaboration. " Toronto: Institute for Citizen-Centred Service. www.iccs-isac.org/eng/Event-Materials/CAPAM%202006/ ICCS%20Overview%20and%20Services.pdf.
    • (2008) Innovative Citizen-Centred Services Through Collaboration
  • 150
    • 84898263722 scopus 로고    scopus 로고
    • Task force on large IT projects
    • Ottawa: Information Technology Association of Canada
    • ITAC 2004. "Task Force on Large IT Projects." Presentation to the Government of Ontario Sponsored Review Panel. Ottawa: Information Technology Association of Canada. www.itac.ca.
    • (2004) Presentation to the Government of Ontario Sponsored Review Panel
  • 151
    • 34248331319 scopus 로고    scopus 로고
    • Formal and informal dimensions of intergovernmental administrative relations in Canada
    • Johns, C. M., P. L. O'Reilly and G. J. Inwood 2007. "Formal and Informal Dimensions of Intergovernmental Administrative Relations in Canada." Canadian Public Administration 50:1:21-41.
    • (2007) Canadian Public Administration , vol.50 , Issue.1 , pp. 21-41
    • Johns, C.M.1    O'Reilly, P.L.2    Inwood, G.J.3
  • 152
    • 54449086904 scopus 로고    scopus 로고
    • Perth, AU: John Curtin Institute of Public Policy, Institute of Public Administration of Australia, Department of Premier and Cabinet
    • Johnson, B. 2005. Strategies for Successful Joined Up Government Initiatives. Perth, AU: John Curtin Institute of Public Policy, Institute of Public Administration of Australia, Department of Premier and Cabinet.
    • (2005) Strategies for Successful Joined Up Government Initiatives
    • Johnson, B.1
  • 153
    • 0005955799 scopus 로고    scopus 로고
    • Motivation in public and private organizations: A comparative study
    • Jurkiewicz, C. et al. 1998. "Motivation in Public and Private Organizations: A Comparative Study" Public Productivity & Management Review, 21:3:230-250.
    • (1998) Public Productivity & Management Review , vol.21 , Issue.3 , pp. 230-250
    • Jurkiewicz, C.1
  • 157
    • 35948950656 scopus 로고    scopus 로고
    • The impact of survey methodology and context on central tendency, nonresponse and associations of subjective indicators of government performance
    • Kampen, J. K. 2007. "The Impact of Survey Methodology and Context on Central Tendency, Nonresponse and Associations of Subjective Indicators of Government Performance." Quality & Quantity, 41:2:793-813.
    • (2007) Quality & Quantity , vol.41 , Issue.2 , pp. 793-813
    • Kampen, J.K.1
  • 158
    • 0025994123 scopus 로고
    • Even closer to the customer
    • Kanter, R. 1991. "Even Closer to the Customer." Harvard Business Review, 69:1:9-10.
    • (1991) Harvard Business Review , vol.69 , Issue.1 , pp. 9-10
    • Kanter, R.1
  • 159
    • 0032370999 scopus 로고    scopus 로고
    • Managerialist thinking on marketing for public services
    • Kearsey, A. and R. J. Varey 1998. "Managerialist Thinking on Marketing for Public Services." Public Money and Management, 18:2:51-60.
    • (1998) Public Money and Management , vol.18 , Issue.2 , pp. 51-60
    • Kearsey, A.1    Varey, R.J.2
  • 160
    • 0039485990 scopus 로고    scopus 로고
    • A multiple-indicator approach to municipal service evaluation: Correlating performance measurement and citizen satisfaction across jurisdictions
    • Kelly, J. M. and D. Swindell 2002. "A Multiple-Indicator Approach to Municipal Service Evaluation: Correlating Performance Measurement and Citizen Satisfaction across Jurisdictions." Public Administration Review, 62:5:610-21.
    • (2002) Public Administration Review , vol.62 , Issue.5 , pp. 610-621
    • Kelly, J.M.1    Swindell, D.2
  • 161
    • 84982402192 scopus 로고
    • Career public service 2000: Road to renewal or impractical vision?
    • Kernaghan, K. 1991. "Career Public Service 2000: Road to Renewal or Impractical Vision?" Canadian Public Administration, 34:4:551-572.
    • (1991) Canadian Public Administration , vol.34 , Issue.4 , pp. 551-572
    • Kernaghan, K.1
  • 162
    • 84982388218 scopus 로고
    • Empowerment and public administration: Revolutionary advance or passing fancy?
    • Kernaghan, K. 1992. "Empowerment and Public Administration: Revolutionary Advance or Passing Fancy?" Canadian Public Administration, 35:2:194-214.
    • (1992) Canadian Public Administration , vol.35 , Issue.2 , pp. 194-214
    • Kernaghan, K.1
  • 163
    • 0034057035 scopus 로고    scopus 로고
    • The post bureaucratic organization and public service values
    • Kernaghan, K. 2000. "The Post Bureaucratic Organization and Public Service Values." International Review of Administrative Science, 66:1:91-104.
    • (2000) International Review of Administrative Science , vol.66 , Issue.1 , pp. 91-104
    • Kernaghan, K.1
  • 164
    • 17844401755 scopus 로고    scopus 로고
    • Moving toward the virtual state: Integrating services and service channels for citizen-centred service
    • Kernaghan, K. 2005. "Moving toward the virtual state: Integrating services and service channels for citizen-centred service." International Review of Administrative Sciences, 71:1:119-131.
    • (2005) International Review of Administrative Sciences , vol.71 , Issue.1 , pp. 119-131
    • Kernaghan, K.1
  • 166
    • 14844327977 scopus 로고    scopus 로고
    • Integrating information technology into public administration: Conceptual and practical considerations
    • Kernaghan, K. and J. Gunraj 2004. "Integrating Information Technology into Public Administration: Conceptual and Practical Considerations." Canadian Public Administration, 47:4:525-546.
    • (2004) Canadian Public Administration , vol.47 , Issue.4 , pp. 525-546
    • Kernaghan, K.1    Gunraj, J.2
  • 168
    • 77951560082 scopus 로고
    • Review of M. Barzelay's 'breaking through bureaucracy'
    • Kettl, D. F. 1993. "Review of M. Barzelay's 'Breaking Through Bureaucracy'." American Political Science Review, 87:3:786-787.
    • (1993) American Political Science Review , vol.87 , Issue.3 , pp. 786-787
    • Kettl, D.F.1
  • 170
    • 33847064598 scopus 로고    scopus 로고
    • Hoboken, NJ: John Wiley & Sons
    • Keiningham, T. et al. 2005. Loyalty Myths. Hoboken, NJ: John Wiley & Sons.
    • (2005) Loyalty Myths
    • Keiningham, T.1
  • 171
    • 84982400342 scopus 로고
    • Leadership and the creation of a service culture
    • Lacasse, R. 1991. "Leadership and the creation of a service culture." Canadian Public Administration, 34:3:474-489.
    • (1991) Canadian Public Administration , vol.34 , Issue.3 , pp. 474-489
    • Lacasse, R.1
  • 173
    • 0038897240 scopus 로고    scopus 로고
    • Partnering for e-government: Challenges for public administrators
    • Langford, J. and Y. Harrison 2001. "Partnering for e-government: challenges for public administrators." Canadian Public Administration, 44:4:393-416.
    • (2001) Canadian Public Administration , vol.44 , Issue.4 , pp. 393-416
    • Langford, J.1    Harrison, Y.2
  • 175
    • 34547330534 scopus 로고    scopus 로고
    • E-government and public-private partnerships in Canada: When failure is no longer an option
    • Langford, J. and J. Roy 2006a. "E-Government and Public-Private Partnerships in Canada: When Failure is No Longer an Option. " International Journal of Electronic Business, 4:2:118-135.
    • (2006) International Journal of Electronic Business , vol.4 , Issue.2 , pp. 118-135
    • Langford, J.1    Roy, J.2
  • 176
    • 61849169890 scopus 로고    scopus 로고
    • E-government, service transformation & procurement reform: The evolution of industry - Government relations in Canada
    • ed. A. Anttiroiko. London, UK: Idea Group Reference
    • Langford, J. and J. Roy 2006b. "E-Government, Service Transformation & Procurement Reform: The Evolution of Industry - Government Relations in Canada." In The Encyclopedia of Digital Government, ed. A. Anttiroiko. London, UK: Idea Group Reference, vol II: 595.
    • (2006) The Encyclopedia of Digital Government , vol.2 , pp. 595
    • Langford, J.1    Roy, J.2
  • 177
    • 61849157286 scopus 로고    scopus 로고
    • Service transformation and public-private IT partnerships: Moving towards shared accountability
    • Langford, J. and J. Roy 2008a. "Service Transformation and Public-Private IT Partnerships: Moving Towards Shared Accountability." International Journal of Public Policy, 4:3-4:232-250.
    • (2008) International Journal of Public Policy , vol.4 , Issue.3-4 , pp. 232-250
    • Langford, J.1    Roy, J.2
  • 179
    • 4344706911 scopus 로고    scopus 로고
    • Enacting the social
    • Law, J. and J. Urry 2004. "Enacting the social." Economy and Society, 33:3:390-410.
    • (2004) Economy and Society , vol.33 , Issue.3 , pp. 390-410
    • Law, J.1    Urry, J.2
  • 182
    • 62549144446 scopus 로고    scopus 로고
    • Public service motivation and job performance of public sector employees in the Netherlands
    • Leisink, P. and B. Steijn 2009. "Public Service Motivation and Job Performance of Public Sector Employees in the Netherlands" International Review of Administrative Sciences, 75:1:35-53.
    • (2009) International Review of Administrative Sciences , vol.75 , Issue.1 , pp. 35-53
    • Leisink, P.1    Steijn, B.2
  • 183
    • 0032623097 scopus 로고    scopus 로고
    • Family support model: Integrating service delivery in the twenty-first century
    • Leon, A. M. 1999. "Family support model: integrating service delivery in the twenty-first century" Families in Society, 80:1:14-24.
    • (1999) Families in Society , vol.80 , Issue.1 , pp. 14-24
    • Leon, A.M.1
  • 188
    • 77954059617 scopus 로고    scopus 로고
    • Using strategy to focus the results of knowledge management
    • January
    • MacDonald, M. and G. MacDonald 2003. "Using Strategy to Focus the Results of Knowledge Management." Canadian Government Executive, January: 12-14.
    • (2003) Canadian Government Executive , pp. 12-14
    • MacDonald, M.1    MacDonald, G.2
  • 190
    • 2642517741 scopus 로고    scopus 로고
    • Network structures: Working differently and changing expectations
    • This article is based in part on:, and
    • This article is based in part on: R. Keast, M. P. Mandell, K. Brown and G. Woolcock 2004. "Network Structures: Working Differently and Changing Expectations." Public Administration Review, 64:3.
    • (2004) Public Administration Review , vol.64 , pp. 3
    • Keast, R.1    Mandell, M.P.2    Brown, K.3    Woolcock, G.4
  • 192
    • 84898353652 scopus 로고
    • Government as a service enterprise
    • Spring, Toronto: Institute of Public Administration Canada
    • Marson, B. 1991 (Spring). "Government as a Service Enterprise." Public Sector Management, IPAC. Toronto: Institute of Public Administration Canada, 12-14.
    • (1991) Public Sector Management, IPAC , pp. 12-14
    • Marson, B.1
  • 194
  • 195
    • 2442692589 scopus 로고    scopus 로고
    • Intergovernmental relations, social policy and federal transfers after Romanow
    • McIntosh, T. 2004. "Intergovernmental relations, social policy and federal transfers after Romanow." Canadian Public Administration, 47:1:27-51.
    • (2004) Canadian Public Administration , vol.47 , Issue.1 , pp. 27-51
    • McIntosh, T.1
  • 196
    • 0039783670 scopus 로고    scopus 로고
    • The role of the citizen-client in performance measurement: The case of the street level public organization
    • McKevitt, D., M. Millar and J. Keogan 2000. "The Role of the Citizen-Client in Performance Measurement: The Case of the Street Level Public Organization. " International Review of Administrative Sciences, 66:2:619-636.
    • (2000) International Review of Administrative Sciences , vol.66 , Issue.2 , pp. 619-636
    • McKevitt, D.1    Millar, M.2    Keogan, J.3
  • 201
    • 0005132902 scopus 로고    scopus 로고
    • The emerging quasi-federal government: Issues of management and accountability
    • Moe, R. C. 2001. "The Emerging Quasi-Federal Government: Issues of Management and Accountability." Public Administration Review, 61:1:290-312.
    • (2001) Public Administration Review , vol.61 , Issue.1 , pp. 290-312
    • Moe, R.C.1
  • 202
    • 84982458382 scopus 로고
    • Pour une meilleure qualitè du service aux citoyens: Dèconcentration et imputabilitè
    • Morin, B. 1992. "Pour une meilleure qualitè du service aux citoyens: dèconcentration et imputabilitè." Canadian Public Administration, 35:2:181-193.
    • (1992) Canadian Public Administration , vol.35 , Issue.2 , pp. 181-193
    • Morin, B.1
  • 203
    • 84898217451 scopus 로고    scopus 로고
    • Rescuing the lost citizen
    • June 5
    • Moule, L. 2007 (June 5). "Rescuing the Lost Citizen. " CIO Government Review. www.itworldcanada.com/news/find-a-government-service-with- econtact-rescuing-the-lost-citizen/01089.
    • (2007) CIO Government Review
    • Moule, L.1
  • 204
    • 57549108055 scopus 로고    scopus 로고
    • Centrelink - A new approach to welfare service delivery?
    • ed. C. Aspalter. Hong Kong: Casa Verde, chapter 9
    • Mulgan, R. 2003. "Centrelink - A New Approach To Welfare Service Delivery?" In Neoliberalism and the Australian Welfare State, ed. C. Aspalter. Hong Kong: Casa Verde, chapter 9.
    • (2003) Neoliberalism and the Australian Welfare State
    • Mulgan, R.1
  • 206
    • 3042593192 scopus 로고    scopus 로고
    • Wellington, NZ: Government of New Zealand
    • New Zealand 2000. E-government: A Vision for New Zealanders. Wellington, NZ: Government of New Zealand. www.e.govt.nz/about-egovt/vision.html
    • (2000) E-government: A Vision for New Zealanders
  • 208
    • 84897313096 scopus 로고    scopus 로고
    • Will new technology boost turnout? Experiments in e-voting and all-postal voting in British local elections
    • Paper prepared for the, Minda de Gunzberg Center for European Studies, Harvard University
    • Norris, P. 2003. "Will New Technology Boost Turnout? Experiments in e-Voting and All-Postal Voting in British Local Elections." Paper prepared for the British Study Group Seminar, Minda de Gunzberg Center for European Studies, Harvard University.
    • (2003) British Study Group Seminar
    • Norris, P.1
  • 209
    • 84898380980 scopus 로고    scopus 로고
    • NWT bureau of statistics
    • Yellowknife, NT: Government of the Northwest Territories
    • Northwest Territories 2008. NWT Bureau of Statistics. 2008 Employee Satisfaction and Engagement Survey. Yellowknife, NT: Government of the Northwest Territories.
    • (2008) 2008 Employee Satisfaction and Engagement Survey
    • Territories, N.1
  • 210
    • 84898195787 scopus 로고    scopus 로고
    • Nova scotia public service commission. "How's work going?"
    • Halifax, NS: Crown Copyright
    • Nova Scotia 2005. Nova Scotia Public Service Commission. "How's Work Going?" 2005 Employee Survey Results. Halifax, NS: Crown Copyright.
    • (2005) 2005 Employee Survey Results
    • Scotia, N.1
  • 211
    • 84898349710 scopus 로고    scopus 로고
    • Nova Scotia public service commission
    • Nova Scotia Employee Survey Results, Halifax, NS: Crown Copyright
    • Nova Scotia 2007. Nova Scotia Public Service Commission. "How's Work Going?" Nova Scotia Employee Survey Results. Halifax, NS: Crown Copyright.
    • (2007) How's Work Going?
    • Scotia, N.1
  • 213
    • 0005807711 scopus 로고    scopus 로고
    • The hidden threat to e-government, avoiding large government IT failures
    • March, Paris: Organisation for Economic Co-operation and Development
    • OECD 2001 (March). "The Hidden Threat to E-Government, Avoiding Large Government IT Failures." PUMA Policy Briefno. 8. Paris: Organisation for Economic Co-operation and Development. www.oecd.org/dataoecd/46/6/35064033. pdf.
    • (2001) PUMA Policy Briefno , pp. 8
  • 214
    • 33845299450 scopus 로고    scopus 로고
    • OECD, Paris: Organisation for Economic Co-operation and Development
    • OECD 2002. Territorial Review of Canada. Paris: Organisation for Economic Co-operation and Development. www.oecdbookshop.org/oecd/display.asp?lang= EN&sf1=identifiers&st1=9789264198326.
    • (2002) Territorial Review of Canada
  • 215
    • 12944278225 scopus 로고    scopus 로고
    • The e-government imperative
    • OECD, March, Policy brief, Paris: Organisation for Economic Co-operation and Development
    • OECD 2003 (March). "The E-Government Imperative." Policy brief. OECD Observer. Paris: Organisation for Economic Co-operation and Development. www.oecd.org/dataoecd/60/60/2502539.pdf.
    • (2003) OECD Observer
  • 218
    • 0007249491 scopus 로고    scopus 로고
    • States, communities and markets: The distributed governance scenario
    • ed. T. J. Courchene. The Bell Canada Papers in Economics and Public Policy, Kingston, ON: John Deutsch Institute for the Study of Economic Policy
    • Paquet, G. 1997. "States, Communities and Markets: The Distributed Governance Scenario." In The Nation-State in a Global Information Era: Policy Challenges, ed. T. J. Courchene. The Bell Canada Papers in Economics and Public Policy, 5. Kingston, ON: John Deutsch Institute for the Study of Economic Policy, 25-46.
    • (1997) The Nation-State in a Global Information Era: Policy Challenges , vol.5 , pp. 25-46
    • Paquet, G.1
  • 219
    • 33745850872 scopus 로고    scopus 로고
    • There is more to governance than public candelabras: E-governance and Canada's public service
    • L. Oliver, and L. Sanders. Regina: Canadian Plains Research Center
    • Paquet, G. 2004. "There is More to Governance than Public Candelabras: E-governance and Canada's Public Service." In E-Government Reconsidered: Renewal of Governance for the Knowledge Age, eds. L. Oliver, and L. Sanders. Regina: Canadian Plains Research Center.
    • (2004) E-Government Reconsidered: Renewal of Governance for the Knowledge Age
    • Paquet, G.1
  • 220
    • 33845297569 scopus 로고    scopus 로고
    • Smarter cities in Canada
    • electronic journal
    • Paquet, G. and J. Roy 2004. "Smarter Cities in Canada." Optimumonline [electronic journal], 33:1:2-20.
    • (2004) Optimumonline , vol.33 , Issue.1 , pp. 2-20
    • Paquet, G.1    Roy, J.2
  • 221
    • 61849114970 scopus 로고    scopus 로고
    • September, Albany, NY: State University at Albany, Center for Technology in Government, Public ROI - Advancing Return on Investment Series
    • Pardo, T. and L. Dadayan 2006 (September). "Service New Brunswick." Case study. Albany, NY: State University at Albany, Center for Technology in Government, Public ROI - Advancing Return on Investment Series. www.ctg.albany.edu/publications/reports/proi-case-service.
    • (2006) Service New Brunswick.
    • Pardo, T.1    Dadayan, L.2
  • 223
    • 84927457381 scopus 로고
    • Linking objective and subjective measures of performance
    • Parks, R. B. 1984. "Linking Objective and Subjective Measures of Performance." Public Administration Review, 44:2, 118-127.
    • (1984) Public Administration Review , vol.44 , Issue.2 , pp. 118-127
    • Parks, R.B.1
  • 225
    • 0001914076 scopus 로고
    • Measuring public service motivation: An assessment of construct reliability and validity
    • Perry, J. L. 1982. "Measuring Public Service Motivation: An Assessment of Construct Reliability and Validity." Journal of Public Administration Research and Theory, 6:1:5-22.
    • (1982) Journal of Public Administration Research and Theory , vol.6 , Issue.1 , pp. 5-22
    • Perry, J.L.1
  • 226
    • 84924568063 scopus 로고
    • The motivational bases of public service
    • Perry J. L. and L. R. Wise 1990. "The Motivational Bases of Public Service." Public Administration Review, 50:3:367-73.
    • (1990) Public Administration Review , vol.50 , Issue.3 , pp. 367-373
    • Perry, J.L.1    Wise, L.R.2
  • 227
    • 39049171983 scopus 로고    scopus 로고
    • Phase 5 Consulting Group Inc, Survey. Toronto: Institute for Citizen-Centred Service and Institute for Public Administration of Canada
    • Phase 5 Consulting Group Inc. 2005. Citizens First 4. Survey. Toronto: Institute for Citizen-Centred Service and Institute for Public Administration of Canada.
    • (2005) Citizens First 4
  • 229
    • 20244370642 scopus 로고    scopus 로고
    • Accountability challenges of third party government
    • ed. L. Salomon. New York: Oxford University Press, chapter 18
    • Posner, P. 2002. "Accountability challenges of third party government." In The Tools of Government: A Guide to the New Governance, ed. L. Salomon. New York: Oxford University Press, chapter 18.
    • (2002) The Tools of Government: A Guide to the New Governance
    • Posner, P.1
  • 231
    • 84869333361 scopus 로고    scopus 로고
    • Public Sector Service Delivery Council, Prepared for deputy minister's meeting, October 10-11, Montebello, Quebec
    • Public Sector Service Delivery Council 2006. "Opportunities for Inter-jurisdictional Service Delivery Collaboration. " Prepared for deputy minister's meeting, October 10-11, Montebello, Quebec.
    • (2006) Opportunities for Inter-jurisdictional Service Delivery Collaboration
  • 232
    • 84982410467 scopus 로고
    • Public service 2000 service to the public task force: Findings and implications
    • Rawson, B. 1991. "Public Service 2000 Service to the Public Task Force: Findings and Implications." Canadian Public Administration, 34:3:490-500.
    • (1991) Canadian Public Administration , vol.34 , Issue.3 , pp. 490-500
    • Rawson, B.1
  • 233
    • 61849162539 scopus 로고    scopus 로고
    • Accountability in a shared services world
    • J. Halligan and T. Moore. Canberra: Government of Australia AGIMO
    • Reed, B. 2004. "Accountability in a Shared Services World." In Future Challenges for e-Government, eds. J. Halligan and T. Moore. Canberra: Government of Australia (AGIMO), vol I: 139.
    • (2004) Future Challenges for e-Government , vol.1 , pp. 139
    • Reed, B.1
  • 234
    • 33845349146 scopus 로고    scopus 로고
    • Holding governments accountable by strengthening access to information laws and information management practices
    • L. Oliver and L. Sanders. Regina: Canadian Plains Research Center, chapter 5
    • Reid, J. 2004. "Holding Governments Accountable by Strengthening Access to Information Laws and Information Management Practices." In E-Government Reconsidered: Renewal of Governance for the Knowledge Age, eds. L. Oliver and L. Sanders. Regina: Canadian Plains Research Center, chapter 5.
    • (2004) E-Government Reconsidered: Renewal of Governance for the Knowledge Age
    • Reid, J.1
  • 235
    • 62549100917 scopus 로고    scopus 로고
    • Public service motivation and organizational performance in swiss federal government
    • Ritz, Adrian 2009. "Public Service Motivation and Organizational Performance in Swiss Federal Government." International Review of Administrative Sciences, 75:1:53-78.
    • (2009) International Review of Administrative Sciences , vol.75 , Issue.1 , pp. 53-78
    • Ritz, A.1
  • 236
    • 84982419413 scopus 로고
    • Public opinion and the measurement of consumer satisfaction with government services
    • Roth, V. J., L. Bozinoff and P. MacIntosh 1990. "Public Opinion and the Measurement of Consumer Satisfaction with Government Services." Canadian Public Administration, 33:4:571-583.
    • (1990) Canadian Public Administration , vol.33 , Issue.4 , pp. 571-583
    • Roth, V.J.1    Bozinoff, L.2    MacIntosh, P.3
  • 237
    • 33746473840 scopus 로고    scopus 로고
    • The relational dynamics of e-governance: A case study of the city of Ottawa
    • Roy, J. 2003. "The Relational Dynamics of E-Governance: A Case Study of the City of Ottawa." Public Performance and Management Review, 26:4:391-403.
    • (2003) Public Performance and Management Review , vol.26 , Issue.4 , pp. 391-403
    • Roy, J.1
  • 238
    • 85001849134 scopus 로고    scopus 로고
    • Services, security, transparency and trust: Government online or governance renewal in Canada?
    • Roy, J. 2005. "Services, Security, Transparency and Trust: Government Online or Governance Renewal in Canada?" International Journal of E-Government Research, 1:1:48-58.
    • (2005) International Journal of E-Government Research , vol.1 , Issue.1 , pp. 48-58
    • Roy, J.1
  • 240
    • 33745822010 scopus 로고    scopus 로고
    • E-service delivery and new governance capacities: 'Service Canada' as a case study
    • Roy, J. 2006b "E-Service Delivery and New Governance Capacities: 'Service Canada' as a Case Study." International Journal of Services Technology and Management, 7:3:253-272.
    • (2006) International Journal of Services Technology and Management , vol.7 , Issue.3 , pp. 253-272
    • Roy, J.1
  • 241
    • 0002866621 scopus 로고    scopus 로고
    • The employee-customer-profit chain at sears
    • January-February
    • Rucci, A. J., S. P. Kirk and R. T. Quinn, 1998 (January-February). "The Employee-Customer-Profit Chain at Sears." Harvard Business Review, 83-97.
    • (1998) Harvard Business Review , pp. 83-97
    • Rucci, A.J.1    Kirk, S.P.2    Quinn, R.T.3
  • 242
    • 8444244455 scopus 로고    scopus 로고
    • Collaboration of public sector agencies: Reporting and accountability challenges
    • Ryan, C. and P. Walsh 2004. "Collaboration of public sector agencies: reporting and accountability challenges." International Journal of Public Sector Management, 17:7:1-26.
    • (2004) International Journal of Public Sector Management , vol.17 , Issue.7 , pp. 1-26
    • Ryan, C.1    Walsh, P.2
  • 243
    • 2442636214 scopus 로고    scopus 로고
    • Searching for accountability in a government without boundaries
    • Savoie, D. J. 2004. "Searching for accountability in a government without boundaries." Canadian Public Administration, 47:1:1-26.
    • (2004) Canadian Public Administration , vol.47 , Issue.1 , pp. 1-26
    • Savoie, D.J.1
  • 244
    • 84937293811 scopus 로고
    • Reinventing government or reinventing ourselves: Two models of improving government performance
    • Schachter, H. L. 1995. "Reinventing Government or Reinventing Ourselves: Two Models of Improving Government Performance." Public Administration Review, 55:6:530-537.
    • (1995) Public Administration Review , vol.55 , Issue.6 , pp. 530-537
    • Schachter, H.L.1
  • 251
    • 33745292998 scopus 로고    scopus 로고
    • "E" the people: Do U. S. municipal government web sites support public involvement?
    • Scott, J. K. 2006. '"E" the People: Do U. S. Municipal Government Web Sites Support Public Involvement?' Public Administration Review, 66:3:341-353
    • (2006) Public Administration Review , vol.66 , Issue.3 , pp. 341-353
    • Scott, J.K.1
  • 252
    • 40849096989 scopus 로고    scopus 로고
    • Edinburgh: The Scottish Executive
    • Scottish Executive 2006. Transforming Public Services: The Next Stage of Reform. Edinburgh: The Scottish Executive. www.scotland.gov.uk/Resource/Doc/ 130092/0031160.pdf.
    • (2006) Transforming Public Services: The Next Stage of Reform
  • 253
    • 84982449785 scopus 로고
    • Service to the public: A major strategic change
    • Sèguin, F. 1991. "Service to the Public: A Major Strategic Change." Canadian Public Administration, 34:3:465-473.
    • (1991) Canadian Public Administration , vol.34 , Issue.3 , pp. 465-473
    • Sèguin, F.1
  • 257
    • 13444304360 scopus 로고    scopus 로고
    • Jurisdictional integrity, polycentrism, and the design of democratic governance
    • Skelcher, J. 2005. "Jurisdictional Integrity, Polycentrism, and the Design of Democratic Governance." Governance, 18:1:89-110.
    • (2005) Governance , vol.18 , Issue.1 , pp. 89-110
    • Skelcher, J.1
  • 258
    • 0030306721 scopus 로고    scopus 로고
    • Voice, collaboration, and inclusion: Democratic themes in educational and social reform initiatives
    • Skrtic, T. M., W. Sailor and K. Gee 1996. "Voice, Collaboration, and Inclusion: Democratic Themes in Educational and Social Reform Initiatives" Remedial and Special Education, 17:3:142-157.
    • (1996) Remedial and Special Education , vol.17 , Issue.3 , pp. 142-157
    • Skrtic, T.M.1    Sailor, W.2    Gee, K.3
  • 259
    • 0347617001 scopus 로고    scopus 로고
    • Discretion unbound: Reconciling the charter and soft law
    • Sossin, L. 2002. "Discretion Unbound: Reconciling the Charter and Soft Law." Canadian Public Administration, 45:4:465-489.
    • (2002) Canadian Public Administration , vol.45 , Issue.4 , pp. 465-489
    • Sossin, L.1
  • 260
    • 0242510899 scopus 로고    scopus 로고
    • Change management: Strategy and values in six agencies from the Australian public service
    • Stewart, J. and P. Kringas 2003. "Change Management: Strategy and Values in Six Agencies from the Australian Public Service." Public Administration Review, 63:6:675-688.
    • (2003) Public Administration Review , vol.63 , Issue.6 , pp. 675-688
    • Stewart, J.1    Kringas, P.2
  • 261
    • 0003009884 scopus 로고
    • Citizen satisfaction with urban services: Potential misuse as a performance indicator
    • Stipak, B. 1979. "Citizen Satisfaction with Urban Services: Potential Misuse as a Performance Indicator." Public Administration Review, 39:1:46-52.
    • (1979) Public Administration Review , vol.39 , Issue.1 , pp. 46-52
    • Stipak, B.1
  • 262
    • 35348969434 scopus 로고    scopus 로고
    • Paper. Manchester, UK: University of Manchester, Institute for Political and Economic Governance IPEG, 19 table 2
    • Stoker, G. 2004 "New Localism, Participation, and Networked Community Governance." Paper. Manchester, UK: University of Manchester, Institute for Political and Economic Governance (IPEG), 19 (table 2). www.ipeg.org.uk/papers/ngcnewloc.pdf.
    • (2004) New Localism, Participation, and Networked Community Governance.
    • Stoker, G.1
  • 263
    • 33744544895 scopus 로고    scopus 로고
    • Public value management - A new narrative for networked governance?
    • Stoker, G. 2006. "Public Value Management - A New Narrative for Networked Governance?" American Review of Public Administration, 36:1:41-57.
    • (2006) American Review of Public Administration , vol.36 , Issue.1 , pp. 41-57
    • Stoker, G.1
  • 264
    • 0000834249 scopus 로고
    • Adapting total quality management (TQM) to government
    • Swiss, J. E. 1992. "Adapting Total Quality Management (TQM) to Government." Public Administration Review, 52:4:356-362.
    • (1992) Public Administration Review , vol.52 , Issue.4 , pp. 356-362
    • Swiss, J.E.1
  • 267
    • 0042924354 scopus 로고
    • Politics and deficits: Alberta's challenge to the Canadian political agenda
    • M. Brown and J. Hiebert. Kingston, ON:, chapter 4
    • Taras, D. and A. Tupper 1994. "Politics and deficits: Alberta's challenge to the Canadian political agenda." In Canada: The State of the Federation 1994, eds. M. Brown and J. Hiebert. Kingston, ON: Institute of Intergovernmental Relations, chapter 4. www.queensu.ca/iigr/pub/archive/SOTF/ SOTF1994.pdf.
    • (1994) Canada: The State of the Federation 1994
    • Taras, D.1    Tupper, A.2
  • 268
    • 0034259358 scopus 로고    scopus 로고
    • Hanging on or fading out: Job satisfaction and the long-term worker
    • Traut, C. A., R. Larsen and S. Feimer 2000. "Hanging On or Fading Out: Job Satisfaction and the Long-Term Worker." Public Personnel Management, 29:4:343-350.
    • (2000) Public Personnel Management , vol.29 , Issue.4 , pp. 343-350
    • Traut, C.A.1    Larsen, R.2    Feimer, S.3
  • 269
    • 84869283080 scopus 로고    scopus 로고
    • Shared governance and collaboration
    • May, Melbourne, Australia
    • Treadwell, J. 2007 (May). "Shared Governance and Collaboration. " Prepared for EDUCAUSE Australasia 2007-Advancing Knowledge Pushing Boundaries, Melbourne, Australia. www.caudit.edu.au/educauseaustralasia07/ authors-papers/jane-treadwell.pdf.
    • (2007) EDUCAUSE Australasia 2007-advancing Knowledge Pushing Boundaries
    • Treadwell, J.1
  • 270
    • 33745873857 scopus 로고    scopus 로고
    • Accountability in cross-tier e-government integration
    • J. Halligan and T. Moore. Canberra: Government of Australia
    • Turner, T. 2004. "Accountability in Cross-Tier E-Government Integration. " In Future Challenges for e-Government: Collective Accountability, eds. J. Halligan and T. Moore. Canberra: Government of Australia, 128-138.
    • (2004) Future Challenges for E-government: Collective Accountability , pp. 128-138
    • Turner, T.1
  • 272
    • 84898120176 scopus 로고    scopus 로고
    • Prime minister's strategy unit
    • United Kingdom, London
    • United Kingdom 2006a. Prime Minister's Strategy Unit. The UK Government's Approach to Public Service Reform. London. www.strategy.gov.uk/downloads/work- areas/public-service-reform/sj-pamphlet.pdf.
    • (2006) The UK Government's Approach to Public Service Reform
  • 274
    • 85055917099 scopus 로고    scopus 로고
    • Aylesbury vale district council, buckinghamshire county council, chiltern district council, south bucks district council and wycombe district council
    • United Kingdom, Buckinghamshire, UK
    • United Kingdom 2007. Aylesbury Vale District Council, Buckinghamshire County Council, Chiltern District Council, South Bucks District Council and Wycombe District Council. Effective, Strong and Integrated Local Government in Buckinghamshire: A Pioneering, Pathfinder Model for Enhanced Two Tier Working. Buckinghamshire, UK. https://isa.chiltern.gov.uk/democracy/Data/Cabinet/ 20080422/Agenda/Agenda%20Enclosure%207.pdf.
    • (2007) Effective, Strong and Integrated Local Government in Buckinghamshire: A Pioneering, Pathfinder Model for Enhanced Two Tier Working
  • 275
    • 52149087378 scopus 로고    scopus 로고
    • United Nations, United Nations e-Government Survey 2008, New York: UN DESA
    • United Nations 2008. From e-Government to Connected Governance. United Nations e-Government Survey 2008. New York: UN DESA. http://unpan1.un.org/ intradoc/groups/public/documents/un/unpan028607.pdf.
    • (2008) From E-government to Connected Governance
  • 276
    • 39749190713 scopus 로고    scopus 로고
    • Trust in the public sector: Is there any evidence for a long-term decline?
    • Van de Walle, S. et al. 2008. "Trust in the Public Sector: Is there any Evidence for a Long-term Decline?" International Review of Administrative Sciences, 74:1:47-64.
    • (2008) International Review of Administrative Sciences , vol.74 , Issue.1 , pp. 47-64
    • Van De Walle, S.1
  • 277
    • 0001464842 scopus 로고    scopus 로고
    • Can weighting compensate for nonresponse bias in a dependent variable? An evaluation of weighing methods to correct for substantive bias in a mail survey among dutch municipalities
    • Van Goor, H. and B. Stuiver 1998. "Can Weighting Compensate for Nonresponse Bias in a Dependent Variable? An Evaluation of Weighing Methods to Correct for Substantive Bias in a Mail Survey among Dutch Municipalities." Social Science Research, 27:481-499.
    • (1998) Social Science Research , vol.27 , pp. 481-499
    • Van Goor, H.1    Stuiver, B.2
  • 278
    • 33847793096 scopus 로고    scopus 로고
    • Importance-performance analysis of citizen satisfaction surveys
    • Van Ryzin, G. G. and S. Immerwahr 2007. "Importance-Performance Analysis of Citizen Satisfaction Surveys." Public Administration Review, 85:1:215-226.
    • (2007) Public Administration Review , vol.85 , Issue.1 , pp. 215-226
    • Van Ryzin, G.G.1    Immerwahr, S.2
  • 279
    • 84937380106 scopus 로고    scopus 로고
    • The public management challenges of contracting with non-profits for social services
    • Van Slyke, D. 2002. "The Public Management Challenges of Contracting with Non-Profits for Social Services." The International Journal of Public Administration, 25:4:489-517.
    • (2002) The International Journal of Public Administration , vol.25 , Issue.4 , pp. 489-517
    • Van Slyke, D.1
  • 280
    • 62549112643 scopus 로고    scopus 로고
    • The mediating effect of job satisfaction and organizational commitment on self-reported performance: More robust evidence of the PSM-performance relationship
    • Vandenabeele, W. 2009. "The mediating effect of job satisfaction and organizational commitment on self-reported performance: more robust evidence of the PSM-performance relationship. " International Review of Administrative Studies, 75:1:11-35.
    • (2009) International Review of Administrative Studies , vol.75 , Issue.1 , pp. 11-35
    • Vandenabeele, W.1
  • 281
    • 84861146740 scopus 로고    scopus 로고
    • One-to-one: The art of personalised service
    • Paper presented at, University of Melbourne, 11 February
    • Vardon, S. 2000. "One-To-One: the Art of Personalised Service." Paper presented at Case Management: Fact or Fiction, University of Melbourne, 11 February.
    • (2000) Case Management: Fact Or Fiction
    • Vardon, S.1
  • 283
    • 84898378967 scopus 로고    scopus 로고
    • Literature on organizational commitment: A review
    • Venkatachalam, J. 1998. "Literature on Organizational Commitment: A Review." South Asian Journal of Management, 22:3:18-28.
    • (1998) South Asian Journal of Management , vol.22 , Issue.3 , pp. 18-28
    • Venkatachalam, J.1
  • 284
    • 0033417795 scopus 로고    scopus 로고
    • Integrated managerial training: A program for strategic management development
    • Watad, M. and S. Ospina 1999. "Integrated Managerial Training: A Program for Strategic Management Development." Public Personnel Management, 28:2:185-195.
    • (1999) Public Personnel Management , vol.28 , Issue.2 , pp. 185-195
    • Watad, M.1    Ospina, S.2
  • 286
    • 0001119317 scopus 로고    scopus 로고
    • Do high commitment human resource practices affect employee commitment? A cross-level analysis using hierarchical linear modeling
    • Whitener, E. M. 2001. "Do High Commitment Human Resource Practices affect Employee Commitment? A cross-level analysis using hierarchical linear modeling." Journal of Management, 27:5:515-535.
    • (2001) Journal of Management , vol.27 , Issue.5 , pp. 515-535
    • Whitener, E.M.1
  • 287
    • 0037357888 scopus 로고    scopus 로고
    • In the shadow of hierarchy: Policy reform and urban regeneration in the West Midlands
    • Whitehead M. 2003. "In the Shadow of Hierarchy: Policy Reform and Urban Regeneration in the West Midlands." Area, 35:1:6-14.
    • (2003) Area , vol.35 , Issue.1 , pp. 6-14
    • Whitehead, M.1
  • 290
    • 34247931916 scopus 로고
    • Sociological analysis and comparative education
    • Woock, R. R. 1981. "Sociological Analysis and Comparative Education. " International Review of Education, 27:4:411-25.
    • (1981) International Review of Education , vol.27 , Issue.4 , pp. 411-425
    • Woock, R.R.1
  • 293
    • 11244321958 scopus 로고    scopus 로고
    • The role of contract in the democratisation of service delivery
    • Yeatman, A. and K. Owler 2001. "The Role of Contract in the Democratisation of Service Delivery." Law in Context, 18:2:34-56.
    • (2001) Law in Context , vol.18 , Issue.2 , pp. 34-56
    • Yeatman, A.1    Owler, K.2
  • 295
    • 84898186648 scopus 로고    scopus 로고
    • Whitehorse, YU: Yukon Public Service Commission
    • Yukon 2008. Public Service Commission. "Yukon Government Employee Engagement Survey: Employee Report." Whitehorse, YU: Yukon Public Service Commission. www.psc.gov.yk.ca/pdf/2008-emp-engagement-report.pdf.
    • (2008) Yukon Government Employee Engagement Survey: Employee Report.
    • Yukon1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.