Integrating information technology into public administration: Conceptual and practical considerations

Canadian Public Administration

Volumn 47, Issue 4, 2004, Pages 525-546

  Kernaghan, Kenneth ^a   Gunraj, Justin ^a  

^a BROCK UNIVERSITY   (Canada)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 14844327977     PISSN: 00084840     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.1754-7121.2004.tb01191.x     Document Type: Review

References (60)

1. Christine Bellamy and John Taylor, "Informatization and new public management: An alternative agenda for public administration," Public Policy and Administration 7 no. 3 (Winter 1992), p. 29. IOS Press (Amsterdam: Netherlands) has published a series of eight volumes since 1992 on the general theme of "Informatization Developments and the Public Sector." These volumes are listed at http://www.iospress.nl/site/html/idps.html.
2. Paul H.A. Frissen, "Informatization in public administration: An introduction," International Review of Administrative Sciences 58, no. 3 (September 1992), p. 308.
3. John Taylor, "Informatization as X-ray: What is Public Administration for the Information Age?," in I.Th.M. Snellen and W.B.H.J. van de Donk, eds., Public Administration in an Information Age: A Handbook (Amsterdam: IOS Press, 1998)., pp. 31-2.
4. A. Zuurmond and I.Th.M. Snellen, "From Bureaucracy to Infocracy: Towards Management through Information Architectures," in J.A. Taylor, I.Th.M. Snellen and A. Zuurmond, eds., Beyond BPR in Public Administration: Institutional Transformation in an Information Age (Amsterdam, IOS Press, 1997), pp. 205-24.
5. A. Zuurmond, "From Bureaucracy to Infocracy: Are Democratic Institutions Lagging Behind?," in Snellen and van de Donk, Public Administration in an Information Age: A Handbook, pp. 264-65.
6. Bellamy and Taylor, "Informatization and new public management," Public Policy and Administration, p. 29.
7. Christine Bellamy and John Taylor, Governing in the Information Age (Buckingham: Open University Press, 1998), p. 170 (emphasis added).
8. John Hudson, "Informatization and public administration: A political science perspective," Information, Communication and Society 2, no. 3 (September 1999), p. 334.
9. Kenneth Kernaghan, Brian Marson and Sandford Borins, The New Public Organization. Monographs on Canadian Public Administration - No. 24 (Toronto: Institute of Public Administration of Canada, 2000).
10. Ibid., p. 229.
11. Canada, Treasury Board Secretariat, Policy on the Management of Government Information (Ottawa: Public Works and Government Services Canada, 2003), available at http://tbs-sct.gc.ca (emphasis added).
12. Organisation for Economic Co-operation and Development, The E-Govemment Imperative (Paris: OECD, 2003), p. 166.
13. Shoshana Zuboff, In the Age of the Smart Machine: The Future of Work and Power (New York: Basic Books, 1984), p. 9.
14. Ibid., p. 11.
15. Canada, Treasury Board Secretariat, Powering Up: A Review and Analysis of Information Technology Expenditure Trends in the Canadian Federal Government 1986-1992 (Ottawa: Minister of Supply and Services Canada, 1993), pp. 6-7.
16. Ibid., p. 28.
17. Canada, Office of the Auditor General, Information Technology: Reaping the Benefits and Managing the Risks: The Rapidly Changing Environment - Report of the Auditor General (Ottawa: Public Works and Government Services Canada, 1994), Section 8.7. Also available at http://www.oag-bvg.gc.ca/domino/reports. nsf/html/9408ce.html.
18. I b i d.
19. Canada, Treasury Board Secretariat, Powering Up, pp. 10-11.
20. Canada, Office of the Auditor General, Information Technology: Reaping the Benefits and Managing the Risks: The Rapidly Changing Environment, Section 8.8.
21. Canada, Office of the Auditor General, 2000 Report of the Auditor General of Canada (Ottawa: Public Works and Government Services Canada, 2000), Chapter 23, "Information Technology: Acquisition of Goods and Services, p. 23-9. Also available at http://www.oagbvg.gc.ca/domino/reports.nsf/html/0023ce.html.
22. nd Session, 18 September 2000 (Ottawa: Public Works and Government Services Canada, 2000), Issue 5. Also available at http://www.parl.gc.ca/36/2/parlbus/commbus/senate/com-e/comm-e/05ev-e/html.
23. [n.a.], "About us - Chief Information Officer," Treasury Board of Canada Secretariat [web site] ([Ottawa]: [Public Works and Government Services Canada], [2004]), at http://www.cio-dpi.gc.ca/cio-dpi/about/abu-ans_e. asp.
24. As part of the December 2003 government restructuring under new Prime Minister Paul Martin, GOL was moved to the Department of Public Works and Government Services.
25. [n.a.], "Government On-Line 2003," Canada, Government On-line [web site] ([Ottawa]: [Public Works and Government Services Canada], [2004]), at www.gol-ged.gc.ca/rpt2003/rpt07_e.asp.
26. Canada, Treasury Board Secretariat, Strategic Directions for Information Management and Information Technology: Enabling 21st Century Service to Canadians (Ottawa: Public Works and Government Services Canada, 2000), pp. 7-8.
27. th Annual National Awards" [news release at http://www. pppcouncil.ca, 2001].
28. John Langford and Yvonne Harrison, "Partnering for e-government: Challenges for public administrators," CANADIAN PUBLIC ADMINISTRATION 44, no. 4 (Winter 2001), p. 397 (emphasis in the original).
29. See Organisation for Economic Co-operation and Development, The Hidden Threat to E-Govemment. PUMA Policy Brief No. 8 (Paris: OECD, 2001). available at www.oecd.org/puma.
30. Michelle d'Auray, Maryantonett Flumian and Tony Valeri, "From ideas to action: Towards seamless government," Policy, Politics and Governance 6 (October 2003), p. 5.
31. Canadian E-business Opportunities Roundtable, "Innovative Public/Private GOL Partnerships: Atlantic Canada OnLine" [web site, 2002].
32. I b i d.
33. Canadian E-business Opportunities Roundtable, "Innovative Public/Private GOL Partnerships: ServiceOntario Kiosk - Ontario" [web site, 2002].
34. Shane Schick, "Infoway boss paves way for national e-patient record, itbusiness.ca, 2 September 2004," itbusiness.ca [web site] ([Toronto]: [Plesman Communications Inc], [2004]), at http://itbusiness.ca/index.asp? theaction=61&sid=56570.
35. [n.a.], "Britain: The health service's IT problem: computerizing the NHS," The Economist (London), 19 October 2002, p. 29.
36. Information Standard No. 24: Policies for the Management of Information Within Government (Queensland, Australia: Information Planning Branch), cited by Barbara Laffan at http://www.anu.edu.au/mail-archives/link/link9606/0050.html.
37. Jane E. Fountain, Building the Virtual State: Information Technology and Institutional Change (Washington, D.C.: Brookings Institution Press, 2001), p. 5.
38. Jill Velenosi, Building a Government-wide IM/IT Infrastructure: Getting Government Online (Ottawa: Treasury Board Secretariat, Chief Information Officer, 1999), p. 3.
39. Carl Shapiro and Hal R. Varian, Information Rules (Boston: Harvard Business School Press, 1999), p. 21.
40. Jane E. Fountain, "Toward a Theory of Federal Bureaucracy for the Twenty-First Century," in Elaine Ciiulla Kamarck and Joseph S. Nye Jr., eds., Governance.Com. Democracy in the Information Age (Washington, D.C.: Brookings Institution Press, 2002), p. 127.
41. For several examples of efficiency gains, see Kemaghan, Marson and Bonns, The New Public Organization, pp. 235-36.
42. d'Auray et al., "From ideas to action," Policy, Politics and Governance, p. 4.
43. Ken Cochrane, cited in Richard Bray, " wired.gov: Biting the bullet: Insourcing IT to a shared service model," Summit 7, no. 4 (June 2004), p. 4.
44. Judith Lavoie, "Clerical staff given pink slips at Registry office," Times-Colonist (Victoria), 6 November 2003, p. B3.
45. Gareth Morgan, "E-gov spending triggers civil service job cuts," vnunet.com, 12 July 2004, at http://www.vnunet.com/news/1156623.
46. Organisation for Economic Co-operation and Development, The e-Govemment Imperative, p. 156 (emphasis in the original).
47. Michelle d'Auray, "Government On-line." Presentation to CIPS Breakfast, Annual Federal cio Update, 18 April 2002, available at http://www.gol-ged.gc.ca/nr-sp/pres/cips/page01_e.asp.
48. See Canadian Consumer Information Gateway, at http://www. consumerinformation.ca.
49. Jill Velenosi, "The GOC Service Strategy." Presentation to the TBS Academic Advisory Council, 22 November 2002, slide 26.
50. Alain Pinsonneault and Kenneth L. Kraemer, "The impact of information technology on middle managers," MIS Quarterly 17, no. 3 (1993), pp. 271-92; Alain Pinsonneault and Kenneth L. Kraemer, "Middle management downsizing: The impact of IT," Management Science 43, no. 5 (May 1997), pp. 659-79.
51. Alain Pinsonneault and Kenneth L. Kraemer, "The impact of information technology on middle managers," MIS Quarterly 17, no. 3 (1993), pp. 271-92; Alain Pinsonneault and Kenneth L. Kraemer, "Middle management downsizing: The impact of IT," Management Science 43, no. 5 (May 1997), pp. 659-79.
52. Sandford Borins and David Wolf, "Realizing the Potential of Public Sector Information Technology: An Organizational Challenge," in [Paul G. Thomas, Nicholas d'Ombrain, Sandford Borins and David Wolf], Change, Governance and Public Management: Alternative Service Delivery and Information Technology (Ottawa: Public Policy Forum and KPMG Centre for Governance Foundation, 2000), p. 181.
53. John A. Taylor, "Information networking in public administration," International Review of Administrative Sciences 58, no. 2 (June 1992), p. 379.
54. Borins and Wolf, "Realizing the Potential of Public Sector Information Technology," in [Thomas, d'Ombrain, Borins and Wolf], Change, Governance and Public Management, p. 182.
55. See Kernaghan, Marson and Borins, The New Public Organization, p. 3.
56. Fountain, "Toward a Theory of Federal Bureaucracy for the Twenty-First Century," in Kamarck and Nye, Governance.Com, p. 123.
57. Ignace Snellen, "Electronic Governance: Implications for Citizens, Politicians and Public Servants," International Review of Administrative Sciences 68, no. 2 (June 2002), pp. 189-90.
58. For a lengthy discussion of these issues, see Borins and Wolf, "Realizing the Potential of Public Sector Information Technology," in [Thomas, d'Ombrain, Borins and Wolf], Change, Governance and Public Management, pp. 189-206 and 224-37.
59. Bellamy and Taylor, "Informatization and new public management," Public Policy and Administration, p. 29.
60. Organisation for Economic Co-operation and Development, The e-Govemment Imperative, p. 158.