A multiple-indicator approach to municipal service evaluation: Correlating performance measurement and citizen satisfaction across jurisdictions

Public Administration Review

Volumn 62, Issue 5, 2002, Pages 610-621

  Kelly, Janet M ^a   Swindell, David ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0039485990     PISSN: 00333352     EISSN: None     Source Type: Journal    
DOI: 10.1111/1540-6210.00241     Document Type: Article

References (29)

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