Partnering for e-government: Challenges for public administrators

Canadian Public Administration

Volumn 44, Issue 4, 2001, Pages 393-416

  Langford, John ^a   Harrison, Yvonne ^a  

^a UNIVERSITY OF VICTORIA   (Canada)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0038897240     PISSN: 00084840     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.1754-7121.2001.tb00898.x     Document Type: Article

References (90)

1. See the estimates provided at the Global Business Dialogue on Electronic Commerce web site (n.p.: Global Business Dialogue on Electronic Commerce, 1998-2000), at http://www.gbde.org/egovernment/database/belgium.html.
2. See n.a., "Gärtner Says U.S. E-Government Spending to Surpass $6.2 Billion by 2005," Gartner [web site] ([Stamford, Conn.]: Gartner, Inc., 1997-2000), at http://www.gartner-web.com/public/static/aboutgg/pressrel/pr041100c.html.
3. See n.a., "Minutes from the Expert Meetings on Large IT Projects," Organisation for Economic Co-operation and Development [web site] ([Paris]: OECD, 2000), at http://wwwl.oecd.org/puma/RISK/MinutesIT.pdf; n.a., "Serving Canadians Better by Putting Government Services On-line," Canada, Treasury Board Secretariat [web site] ([Ottawa]: Treasury Board of Canada Secretariat, 2001), at http://www.tbs-sct.gc.ca/media/nr-cp/2001/0329a_e.html.
4. See n.a., "Minutes from the Expert Meetings on Large IT Projects," Organisation for Economic Co-operation and Development [web site] ([Paris]: OECD, 2000), at http://wwwl.oecd.org/puma/RISK/MinutesIT.pdf; n.a., "Serving Canadians Better by Putting Government Services On-line," Canada, Treasury Board Secretariat [web site] ([Ottawa]: Treasury Board of Canada Secretariat, 2001), at http://www.tbs-sct.gc.ca/media/nr-cp/2001/0329a_e.html.
5. Economist Intelligence Unit (EIU) and Andersen Consulting, "Vision 2010: Forging Tomorrow's Public-Private Partnerships," Research Summary (London: Economist Intelligence Unit, 1999), pp. 1-5.
6. See the discussions of the definition of public-private partnership in J.D. Wright and A.B. Rodal, "Partnerships and Alliances," in M. Charih and A. Daniels, eds., New Public Management and Public Administration in Canada. Monographs on Canadian Public Administration -No. 20 (Toronto: Institute of Public Administration of Canada, 1997), pp. 265-67; and John Langford, "Managing Public-Private Partnerships in Canada," in Meredith Edwards and John Langford, eds., New Players, Partners and Processes: A Public Sector Without Boundaries (Canberra: NIG/CPSS, 2002), pp. 68-69.
7. See the discussions of the definition of public-private partnership in J.D. Wright and A.B. Rodal, "Partnerships and Alliances," in M. Charih and A. Daniels, eds., New Public Management and Public Administration in Canada. Monographs on Canadian Public Administration - No. 20 (Toronto: Institute of Public Administration of Canada, 1997), pp. 265-67; and John Langford, "Managing Public-Private Partnerships in Canada," in Meredith Edwards and John Langford, eds., New Players, Partners and Processes: A Public Sector Without Boundaries (Canberra: NIG/CPSS, 2002), pp. 68-69.
8. n.a., "The Hidden Threat to E-Government: Avoiding Large Government IT failures," PUMA Policy Brief No. 8, Organisation for Economic Co-operation and Development [web site] ([Paris]: OECD, 2001), p. 1, at http://www1.oecd.org/puma/RISK/ITfailuresE.pdf; n.a., "Managing Large Information Technology (IT) Projects in the Public Sector," Organisation for Economic Co-operation and Development [web site] ([Paris]: OECD, 2001), at http://www1.oecd.org/puma/RISK/documents.htm; n.a., "Management of Large Public Sector IT Projects." Canada, Treasury Board Secretariat, Chief Information Officer Branch, Organisation for Economic Co-operation and Development [web site] ([Paris]: OECD, 2000), at http://wwwl.oecd.org/puma/RISK/Canada.pdf.
9. n.a., "The Hidden Threat to E-Government: Avoiding Large Government IT failures," PUMA Policy Brief No. 8, Organisation for Economic Co-operation and Development [web site] ([Paris]: OECD, 2001), p. 1, at http://www1.oecd.org/puma/RISK/ITfailuresE.pdf; n.a., "Managing Large Information Technology (IT) Projects in the Public Sector," Organisation for Economic Co-operation and Development [web site] ([Paris]: OECD, 2001), at http://www1.oecd.org/puma/RISK/documents.htm; n.a., "Management of Large Public Sector IT Projects." Canada, Treasury Board Secretariat, Chief Information Officer Branch, Organisation for Economic Co-operation and Development [web site] ([Paris]: OECD, 2000), at http://wwwl.oecd.org/puma/RISK/Canada.pdf.
10. n.a., "The Hidden Threat to E-Government: Avoiding Large Government IT failures," PUMA Policy Brief No. 8, Organisation for Economic Co-operation and Development [web site] ([Paris]: OECD, 2001), p. 1, at http://www1.oecd.org/puma/RISK/ITfailuresE.pdf; n.a., "Managing Large Information Technology (IT) Projects in the Public Sector," Organisation for Economic Co-operation and Development [web site] ([Paris]: OECD, 2001), at http://www1.oecd.org/puma/RISK/documents.htm; n.a., "Management of Large Public Sector IT Projects." Canada, Treasury Board Secretariat, Chief Information Officer Branch, Organisation for Economic Co-operation and Development [web site] ([Paris]: OECD, 2000), at http://wwwl.oecd.org/puma/RISK/Canada.pdf.
11. An anonymous reviewer of this paper helpfully pointed out that failure can be a relative term when the measures are budget overrun, lateness and full functionality. The reviewer reinforced a point made in the OECD overview report (see note 6) that measuring success relative to initial expectations may not always be appropriate, suggesting instead that other standards such as net present value or benefit/cost ratio be employed.
12. Langford, "Managing Public-Private Partnerships in Canada," in Edwards and Langford, New Players, Partners and Processes, pp. 68-84.
13. n.a., "Managing Large Information Technology (IT) Projects in the Public Sector," Organisation for Economic Co-operation and Development [web site]; Darrell M. West, "Assessing E-Government: The Internet, Democracy, and Service Delivery by State and Federal Governments 2000," Inside Politics [web site] ([Providence, R.I.]: The Genesis Institute, 2000), p. 1, at www.insidepolitics.org/egovtreport00.html.
14. n.a., "Managing Large Information Technology (IT) Projects in the Public Sector," Organisation for Economic Co-operation and Development [web site]; Darrell M. West, "Assessing E-Government: The Internet, Democracy, and Service Delivery by State and Federal Governments 2000," Inside Politics [web site] ([Providence, R.I.]: The Genesis Institute, 2000), p. 1, at www.insidepolitics.org/egovtreport00.html.
15. Lac Carling IV, "Align by Design: The Rationale For Collaborative I-ESD in Canada," EDS Clearinghouse [web site sponsored by Public Sector Chief Information Officers Council and Institute of Public Administration of Canada] (Ottawa: Institute on Governance, 2000), p. 3, now available at http://www.ipaciapc.ca/esd/.
16. S. Blackenburg, "Knowledge, Economic Growth and the Role of Policy: On the Role of 'Public-Private Partnerships' in the New 'Knowledge-Driven Economy.'" Working Paper No. 185 (Cambridge: ESRC Centre for Business Research, University of Cambridge, 2000), p. 3.
17. st Session, 12 October 1999 (Ottawa: Public Works and Government Services, 1999).
18. n.a., "Texas Connected. Service at the Speed of Light," State of Texas, Department of Information Resources [web site] ([Austin]: State of Texas Strategic Plan for Information Resources Management, 1999), p. 13, at http://www.dir.state.tx.us/pubs/99ssp/index.html.
19. Carling IV, "Align by Design," EDS Clearinghouse [web site], p. 7.
20. J. Casey, "Card-based purchasing and effective government," The Business of Government 1, no. 4 (July/August 1998), p. 7.
21. n.a., "Better.Gov: Engineering Technology-Enhanced Government," California State Auditor Report # 156, Little Hoover Commission [web site] ([Sacramento]: State of California, 2000), pp. 1-96, at http://www.lhc.ca.gov/lhcdir/report156.html.
22. n.a., "Electronic Service Delivery, including Internet Use by Commonwealth Government Agencies." Audit Report No. 18, Australian National Audit Office [web site] ([Canberra]: Commonwealth of Australia, 1999-2000), pp. 1-87, at www.anao.gov.au.
23. Blackenburg, "Knowledge, Economic Growth and the Role of Policy," [working paper], p. 3.
24. n.a., "Minutes from the Expert Meetings on Large IT Projects," Organisation for Economic Cooperation and Development [web site].
25. J. Stiglitz, P. Orszag, J. Orszag, "The Role of Government in a Digital Age," Computer and Communications Industry Association [web site] (Washington, D.C.: Computer and Communications Industry Association, 2001), p. 45, at http://www.ccianet.org/digital_age/report.pdf.
26. n.a., "Better.Gov: Engineering Technology-Enhanced Government," Little Hoover Commission [web site], p. 38.
27. L. DeLoof, Information Systems Outsourcing Decision Making: A Managerial Approach (Hershey, Penn.: Idea Group Publishing, 1997), p. 5.
28. n.a., "Implementation of the Whole-of-Government Information Technology and Infrastructure Consolidation and Outsourcing Initiative." Audit Report No. 9, Australian National Audit Office [web site] ([Canberra]: Commonwealth of Australia, 2000), http://www.anao.gov.au.
29. Langford, "Managing Public-Private Partnerships in Canada," in Edwards and Langford, New Players, Partners and Processes, pp. 68-69.
30. Carole Keeton Rylander, "Report of the e-Texas Commission," Report, ch. 4, e-Texas [web site] (Austin: Carole Keeton Rylander Texas Comptroller of Public Accounts, 2000), p. 1, at http://www.e-texas.org/report/.
31. L. Segil, Fast Alliances Power your E-Business (New York: John Wiley and Sons, 2001), p. 25.
32. J. Stiles, "Understanding the Influences of Co-operative/Competitive Motivation Upon the Management of Strategic Partnerships," Henley Management College, Greenlands, Henley-on-Thames, England, HWP 9809, Working Paper Series, 1998, p. 2.
33. DeLoof, Information Systems Outsourcing Decision Making, p. 5.
34. R. Mornan, "Benefits-driven procurement: a model for public and private sector collaboration," Optimum: The Journal of Public Sector Management 28, no. 1 (Summer 1998), p. 38.
35. Segil, Fast Alliances Power your E-Business, p. 44.
36. n.a., "Better.Gov: Engineering Technology-Enhanced Government," Little Hoover Commission [web site], p. v.
37. Ibid., p. 51.
38. Ibid., p. 90.
39. Ibid., p. 51.
40. Ibid., p. 88.
41. n.a., "Georgia Technology Authority, About GTA," Georgia [web site] ([Atlanta]: State of Georgia, 2000), at www.Ganet.org/gta/about.html.
42. Langford, "Managing Public-Private Partnerships in Canada," in Edwards and Langford, New Players, Partners and Processes, pp. 73-74.
43. n.a., "Management of Large Public Sector IT Projects." Canada, Treasury Board Secretariat, Chief Information Officer Branch, Organisation for Economic Co-operation and Development [web site], p. 5.
44. Ibid.
45. n.a., "Minutes from the Expert Meetings on Large IT Projects," Organisation for Economic Co-operation and Development [web site].
46. n.a., "Management of Large Public Sector IT Projects." United Kingdom, Treasury, Organisation for Economic Co-operation and Development [web site] ([Paris]: OECD, 2000), p. 16, at http://wwwl.oecd.org/puma/RISK/UK.pdf.
47. Langford, "Managing Public-Private Partnerships in Canada," in Edwards and Langford, New Players, Partners and Processes, pp. 74-75.
48. John Lesko, Phillip Nicolai and Michael Steve, Technology Exchange in the Information Age. A Guide to Successful Cooperative R&D Partnerships (Columbus: Battelle Press, 1998), pp. 53-4.
49. n.a., "Management of Large Public Sector IT Projects." United Kingdom, Treasury, Organisation for Economic Co-operation and Development [web site], p. 6.
50. n.a., "Managing Large Information Technology (IT) Projects in the Public Sector," Organisation for Economic Co-operation and Development [web site]; DeLoof, Information Systems Out-sourcing Decision Making, pp. 212-13.
51. n.a., "Managing Large Information Technology (IT) Projects in the Public Sector," Organisation for Economic Co-operation and Development [web site]; DeLoof, Information Systems Out-sourcing Decision Making, pp. 212-13.
52. David Feeny, "Public Sector Projects: Set Up To Fail?," Organisation for Economic Co-operation and Development [web site] ([Paris]: OECD, 2000), at http://wwwl.oecd.org/puma/RISK/Feeny/index.htm.
53. n.a., "Management of Large Public Sector IT Projects." United Kingdom, Treasury, Organisation for Economic Co-operation and Development [web site]," p. 18-19.
54. n.a., "Management of Large Public Sector IT Projects." Canada, Treasury Board Secretariat, Chief Information Officer Branch, Organisation for Economic Co-operation and Development [web site], p. 27.
55. n.a.,"Peter Gershon unveils procurement techniques for successful major Governmental projects - Press Release," Office of Government Commerce [web site] ([London]: Crown Copyright, 2001), at http://www.ogc.gov.uk/ogc/press.nsf/b189a031ed6a855785256993 0077b7a6/469bd3fe233eca8280256a0e0043c245?OpenDocument.
56. Mornan, "Benefits-driven procurement," Optimum, p. 38; n.a., "Management of Large Public Sector IT Projects." Canada, Treasury Board Secretariat, Chief Information Officer Branch, Organisation for Economic Co-operation and Development [web site], p. 6.
57. Mornan, "Benefits-driven procurement," Optimum, p. 38; n.a., "Management of Large Public Sector IT Projects." Canada, Treasury Board Secretariat, Chief Information Officer Branch, Organisation for Economic Co-operation and Development [web site], p. 6.
58. n.a., "What is Cooperative Business Solutions (CBS)?" Department of Finance, Procurement Branch, Nova Scotia [website], ([Halifax]: Government of Nova Scotia, 2001), at http://www.gov.ns.ca/fina/tour/policy/CBSBOOK.HTM#2.0.
59. M. Jordan, "Ontario's Integrated Justice Project: Profile of a complex partnership agreement," CANADIAN PUBLIC ADMINISTRATION 42, no. 1 (Spring 1999), pp. 26-41.
60. J. Howells, "Research and Technology Outsourcing." CRIC Discussion Paper, The University of Manchester, 1997, p. 7.
61. n.a., "Management of Large Public Sector IT Projects." Canada, Treasury Board Secretariat, Chief Information Officer Branch, Organisation for Economic Co-operation and Development [web site], p. 26.
62. Segil, Fast Alliances Power your E-Business, p. 49.
63. Langford, "Managing Public-Private Partnerships in Canada," in Edwards and Langford, New Players, Partners and Processes, pp. 74-75.
64. Segil, Fast Alliances Power your E-Business.
65. n.a., "Why do Governments Fail? Managing Large Public IT Projects." Newsletter Focus, no. 18, Organisation for Economic Co-operation and Development [web site] ([Paris]: OECD, 2000), p. 4, at http://www.oecd.org/pdf/M00003000/M00003768.pdf.
66. Mornan, "Benefits-driven procurement," Optimum p. 38; n.a., "Management of Large Public Sector IT Projects." Canada, Treasury Board Secretariat, Chief Information Officer Branch, Organisation for Co-operation and Development [web site], p. 39.
67. Mornan, "Benefits-driven procurement," Optimum p. 38; n.a., "Management of Large Public Sector IT Projects." Canada, Treasury Board Secretariat, Chief Information Officer Branch, Organisation for Co-operation and Development [web site], p. 39.
68. Howells, "Research and Technology Outsourcing," CRIC Discussion Paper, p. 7.
69. n.a., "Better.Gov: Engineering Technology-Enhanced Government." California State Auditor Report # 156, Little Hoover Commission [web site], p. 49.
70. n.a., "Management of Large Public Sector IT Projects." United Kingdom, Treasury, Organisation for Co-operation and Development [web site].
71. n.a., "IT Project Manager's Handbook," Chief Information Officer [web site] ([Ottawa]: Chief Information Officer Branch, Treasury Board Secretariat, 2000), at http://www.cio-dpi.gc.ca/EMF/handbook/overview/overview_e.html.
72. n.a., "Management of Large Public Sector IT Projects." United Kingdom, Treasury, Organisation for Co-operation and Development [web site], p. 16.
73. Australia, Australia National Audit Office, Contract Management: Better Practice Guide (Canberra: Commonwealth of Australia, 2001), pp. 36-45.
74. J. Stiglitz and S. Wallsten, "Public-Private Technology Partnerships," in Pauline Rosenau, ed., Public-Private Policy Partnerships (Cambridge: MIT Press, 2000), pp. 46-7.
75. Sven-Olof Collin and Lennart Hansson, "The Propensity, Persistence and Performance of Public-Private Partnerships in Sweden," in Stephen Osborne, ed., Public-Private Partnerships, Theory and Practice in International Perspective (London: Routledge, 2000), pp. 201-18; A. Jaffe, 1998, as cited in Stiglitz and Wallsten, "Public-Private Technology Partnerships," in Rosenau, Public-Private Policy Partnerships, p. 46.
76. Sven-Olof Collin and Lennart Hansson, "The Propensity, Persistence and Performance of Public-Private Partnerships in Sweden," in Stephen Osborne, ed., Public-Private Partnerships, Theory and Practice in International Perspective (London: Routledge, 2000), pp. 201-18; A. Jaffe, 1998, as cited in Stiglitz and Wallsten, "Public-Private Technology Partnerships," in Rosenau, Public-Private Policy Partnerships, p. 46.
77. n.a., "Management of Large Public Sector IT Projects." Canada, Treasury Board Secretariat, Chief Information Officer Branch, Organisation for Economic Co-operation and Development [web site], p. 12.
78. Eric-Hans Klijn and Geert R. Teisman, "Governing Public-Private Partnerships," in Stephen Osborne, ed., Public-Private Partnerships, Theory and Practice in International Perspective (London: Routledge, 2000), p. 180.
79. Collin and Hansson, "The Propensity, Persistence and Performance of Public-Private Partnerships in Sweden," in Ibid., pp. 210-11.
80. Jaffe, as cited in Stiglitz and Wallsten, "Public-Private Technology Partnerships," in Rosenau, Public-Private Policy Partnerships, p. 46.
81. Edward Robertson, "Performance Measurement of Electronic Service Delivery: Provincial Treasury E-payment Options" (Master of Public Administration 598 Management Report, University of Victoria, 2000), p. 12.
82. Ibid.
83. Damian Tambini, 2000, as cited in Robertson, "Performance Measurement of Electronic Service Delivery" [Report], pp. 1-25.
84. Gezinus Hidding and Jeffrey R. Williams, "Sustainability Analysis for Competitive Intelligence: Success Factors for the New Economy," in Ray Hackney and Dennis Dunn, eds., Business Information Technology Management: Alternative and Adaptive Futures (Basingstoke: Palgrave, 2000), p. 127.
85. Segil, Fast Alliances Power your E-Business, p. 23.
86. n.a., "Information Age Government, Benchmarking Electronic Service Delivery." United Kingdom, Central IT Unit, Office of the e-Envoy [web site], ([London]: Crown Copyright 2001), pp. 8-12, at www.e-envoy.gov.uk.
87. Ibid.
88. Donald F. Kettl, Sharing Power: Public Governance and Private Markets (Washington, D.C.: The Brookings Institution, 1993), p. 167.
89. Australia, Australia National Audit Office, Contract Management, pp. 44-74.
90. n.a., "Minutes from the Expert Meetings on Large IT Projects," Organisation for Economic Co-operation and Development [web site], pp. 12-13.