A new epoch of individualization? Problems with the 'personalization' of public sector service

Public Administration

Volumn 85, Issue 3, 2007, Pages 847-855

  Cutler, Tony ^a   Waine, Barbara ^b   Brehony, Kevin ^c  

^a UNIVERSITY OF LONDON   (United Kingdom)

^b UNIVERSITY OF BIRMINGHAM   (United Kingdom)

^c UNIVERSITY OF ROEHAMPTON   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

CONCEPTUAL FRAMEWORK; LABOR POLICY; POLICY IMPLEMENTATION; POLICY REFORM; PUBLIC SECTOR; PUBLIC SERVICE;

EURASIA; EUROPE; UNITED KINGDOM; WESTERN EUROPE;

EID: 34548228257     PISSN: 00333298     EISSN: 14679299     Source Type: Journal    
DOI: 10.1111/j.1467-9299.2007.00672.x     Document Type: Article

References (26)

1. Association of Directors of Social Services. 2005. Response to the Green Paper on Adult Social Care. London: Association of Directors of Social Services.
2. Blair, T. 2004. Speech on Public Services (http://www.news.bbc.co.uk/hi/ uk_politics/3833345.stam).
3. Booher-Jennings, J. 2005. 'Below the Bubble, "Educational Triage"and the Texas Accountability System', American Educational Research Journal, 42, 2, 231-68.
4. Byrne, D. 2004. 'Evidence-Based: What Constitutes Valid Evidence?', in A. Gray and S. Harrison (eds), Governing Medicine: Theory and Practice. Maidenhead: Open University Press.
5. Cabinet Office. 1999. Modernising Government, Cm 4310. London: HMSO.
6. Demos. 2006. PersonalisedLearning (http://www.demos.co.uk/projects).
7. DfES (Department for Education and Skills). 2005. Higher Standards, Better Schools: More Choice for All, Cm 6677. London: The Stationery Office.
8. Department of Health. 2004. The NHS Improvement Plan: Putting People at the Heart of Public Services, Cm 6268. London: The Stationery Office.
9. Department of Health. 2005. Independence, Welfare and Choice: Our Vision for the Future of Social Care for Adults in England, Cm 6499. London: Department of Health.
10. Department of Health. 2006. Our Health, Our Care, Our Say: A New Direction for Community Services, Cm 6737. London: The Stationery Office.
11. Dickenson, D. and P. Vineis. 2002. 'Evidence-Based Medicine and the Quality of Care', Health Care Analysis, 10, 3, 243-59.
12. Du Gay, P. 2003. 'The Tyranny of the Epochal: Change, Epochalism and Organizational Reform', Organization, 10, 4, 663-84.
13. Elliott, J. 2001. 'Making Evidence based Practice Educational', British Educational Research Journal, 27, 5, 555-74.
14. Fox, N., K. Ward and A. O'Rourke. 2005. 'The "Expert Patient": Empowerment or Medical Dominance? The Case of Weight Loss, Pharmaceutical Drugs and the Internet', Social Science and Medicine, 60, 6, 1299-309.
15. Gillborn, D. and D. Youdell. 2000. Rationing Education: Policy, Policy, Practice, Reform and Equity. Buckingham: Open University Press.
16. Hutton, J., N. Raynsford and S. Twigg. 2005. The Case for User Choice in Public Services, Joint Memorandum from the Minister of State (Health), Minister of State, Local and Regional Government and the Minister of State for School Standards, in House of Commons Public Administration Select Committee, Choice, Voice and Public Services, Fourth Report of Session 2004-05, Volume III, Oral and Written Evidence, HC 49-111. London: The Stationery Office.
17. Leadbetter, C. 2004a. Personalisation Through Participation: A New Script for Public Services. London: Demos.
18. Leadbetter, C. 2004b. Learning About Personalisation How Can We Put the Learner at the Heart of the Education System? Nottingham: Department for Education and Skills.
19. Leadbetter, C. 2005. The Shape of Things to Come Personalised Learning Through Collaboration (http://www.standards.dfes.gov.uk/innovation-unit).
20. Macdonald, G. 1999. 'Evidence-Based Social Care: Wheels off the Runway?', Public Money and Management, 19, 1, 25-32.
21. Miliband, D. 2004. Choice and Voice in Personalised Learning (http://www.dfes.gov.uk/speeches).
22. National Institute of Clinical Excellence (NICE). 2004. Guide to the Methods of Technology Appraisal. London: NICE.
23. Quennell, P. 2001. 'Getting Their Say, or Getting Their Way? Has Participation Strengthened the Patient "Voice" in the National Institute of Clinical Excellence', Journal of Management in Medicine, 15, 3, 202-19.
24. Syrett, K. 2003. 'A Technocratic Fix to the "Legitimacy Problem"? The Blair Government and Health Care Rationing in the United Kingdom', Journal of Health Politics, Policy and Law, 28, 4, 715-46.
25. Trinder, L. 2000. 'A Critical Appraisal of Evidence-Based Practice', in L. Trinder with S. Reynolds (eds), Evidence-Based Practice: A Critical Appraisal. Oxford: Blackwell Science.
26. Walford, G. 2003. 'School Choice in England and Wales', in D. Plank and G. Sykes (eds), Choosing Choice: School Choice in International Perspective. New York: Teacher's College Press.