-
1
-
-
84896736368
-
-
Alexa.com. CruiseCritic.com Site Info. Retrieved April 20, 2011, from
-
Alexa.com. 2011. CruiseCritic.com Site Info. Retrieved April 20, 2011, from http://www.alexa.com/siteinfo/cruisecritic.com
-
(2011)
-
-
-
2
-
-
69949127429
-
Service innovation and electronic word-of-mouth: is it worth listening to?
-
DOI: 10.1108/09604520910955294
-
Andreassen T, Streukens S. 2009. Service innovation and electronic word-of-mouth: is it worth listening to? Managing Service Quality 19(3): 249-265. DOI: 10.1108/09604520910955294
-
(2009)
Managing Service Quality
, vol.19
, Issue.3
, pp. 249-265
-
-
Andreassen, T.1
Streukens, S.2
-
3
-
-
34447639066
-
Co-production and customer loyalty in financial services
-
Auh S, Bell S, McLeod C, Shih E. 2007. Co-production and customer loyalty in financial services. Journal of Retailing 83(3): 359-370.
-
(2007)
Journal of Retailing
, vol.83
, Issue.3
, pp. 359-370
-
-
Auh, S.1
Bell, S.2
McLeod, C.3
Shih, E.4
-
4
-
-
0001790041
-
Building a new academic field--The case of services marketing
-
Berry L, Parasuraman A. 1993. Building a new academic field--The case of services marketing. Journal of Retailing 69(1): 13-60.
-
(1993)
Journal of Retailing
, vol.69
, Issue.1
, pp. 13-60
-
-
Berry, L.1
Parasuraman, A.2
-
6
-
-
0001926055
-
Servicescapes: the impact of physical surroundings on customers and employees
-
Bitner M. 1992. Servicescapes: the impact of physical surroundings on customers and employees. The Journal of Marketing 56(2): 57-71.
-
(1992)
The Journal of Marketing
, vol.56
, Issue.2
, pp. 57-71
-
-
Bitner, M.1
-
7
-
-
0009602039
-
Content analysis in empirical social research
-
DOI: 10.1016/S0883-0355(99)00032-4
-
Bos W. 1999. Content analysis in empirical social research. International Journal of Educational Research 31(8): 659-671. DOI: 10.1016/S0883-0355(99)00032-4
-
(1999)
International Journal of Educational Research
, vol.31
, Issue.8
, pp. 659-671
-
-
Bos, W.1
-
8
-
-
0002361502
-
Engineering customer experiences
-
Carbone L, Haeckel S. 1994. Engineering customer experiences. Marketing Management 3(3): 8-19.
-
(1994)
Marketing Management
, vol.3
, Issue.3
, pp. 8-19
-
-
Carbone, L.1
Haeckel, S.2
-
9
-
-
0000972956
-
Extracting culture through textual analysis
-
DOI: 10.1016/0304-422X(94)90011-6
-
Carley K. 1994. Extracting culture through textual analysis. Poetics 22(4): 291-312. DOI: 10.1016/0304-422X(94)90011-6
-
(1994)
Poetics
, vol.22
, Issue.4
, pp. 291-312
-
-
Carley, K.1
-
11
-
-
84896721024
-
-
Cruisecritic.com. Cruise Critic Member Reviews: Submit a Member Review. Retrieved March 14, 2011, from
-
Cruisecritic.com. 2011a. Cruise Critic Member Reviews: Submit a Member Review. Retrieved March 14, 2011, from http://www.cruisecritic.com/memberreviews/memberreviewform.cfm?ShipID=506
-
(2011)
-
-
-
12
-
-
84896711343
-
-
Cruisecritic.com. CruiseCritic.com - About Us. Retrieved March 14, 2011, from
-
Cruisecritic.com. 2011b. CruiseCritic.com - About Us. Retrieved March 14, 2011, from http://www.cruisecritic.com/aboutus/index.cfm?ID=13
-
(2011)
-
-
-
13
-
-
10444259018
-
The role of affective factors on perceived cruise vacation value
-
Duman T, Mattila A. 2005. The role of affective factors on perceived cruise vacation value. Tourism Management 26(3): 311-323.
-
(2005)
Tourism Management
, vol.26
, Issue.3
, pp. 311-323
-
-
Duman, T.1
Mattila, A.2
-
14
-
-
23844453028
-
Competition in Internet Retail Markets: The Impact of Links on Web Site Traffic
-
Ennew C, Lockett A, Blackman I, Holland CP. 2005. Competition in Internet Retail Markets: The Impact of Links on Web Site Traffic. Long Range Planning 38(4): 359-372.
-
(2005)
Long Range Planning
, vol.38
, Issue.4
, pp. 359-372
-
-
Ennew, C.1
Lockett, A.2
Blackman, I.3
Holland, C.P.4
-
15
-
-
58149207463
-
Tracking the evolution of the services marketing literature*
-
Fisk R, Brown S, Bitner M. 1993. Tracking the evolution of the services marketing literature*. Journal of Retailing 69(1): 61-103.
-
(1993)
Journal of Retailing
, vol.69
, Issue.1
, pp. 61-103
-
-
Fisk, R.1
Brown, S.2
Bitner, M.3
-
16
-
-
84925917619
-
A service-orientated approach to marketing of services
-
Grönroos C. 1978. A service-orientated approach to marketing of services. European Journal of Marketing 12(2): 588-601.
-
(1978)
European Journal of Marketing
, vol.12
, Issue.2
, pp. 588-601
-
-
Grönroos, C.1
-
17
-
-
84905082651
-
From marketing mix to relationship marketing: towards a paradigm shift in marketing
-
Grönroos C. 1994. From marketing mix to relationship marketing: towards a paradigm shift in marketing. Management Decision 32(2): 4-20.
-
(1994)
Management Decision
, vol.32
, Issue.2
, pp. 4-20
-
-
Grönroos, C.1
-
18
-
-
84990316989
-
Adopting a service logic for marketing
-
Grönroos C. 2006a. Adopting a service logic for marketing. Marketing Theory 6(3): 317.
-
(2006)
Marketing Theory
, vol.6
, Issue.3
, pp. 317
-
-
Grönroos, C.1
-
19
-
-
84990328572
-
On defining marketing: finding a new roadmap for marketing
-
Grönroos C. 2006b. On defining marketing: finding a new roadmap for marketing. Marketing Theory 6(4): 395.
-
(2006)
Marketing Theory
, vol.6
, Issue.4
, pp. 395
-
-
Grönroos, C.1
-
20
-
-
84986165679
-
Transitioning from service management to service-dominant logic: Observations and recommendations
-
Gummesson E, Lusch R, Vargo S. 2010. Transitioning from service management to service-dominant logic: Observations and recommendations. International Journal of Quality and Service Sciences 2(1): 8-22.
-
(2010)
International Journal of Quality and Service Sciences
, vol.2
, Issue.1
, pp. 8-22
-
-
Gummesson, E.1
Lusch, R.2
Vargo, S.3
-
21
-
-
34547584059
-
-
John Wiley & Sons Ltd: Chichester, West Sussex, England; Hoboken, N.J.
-
Hair JF. 2007. Research methods for business. John Wiley & Sons Ltd: Chichester, West Sussex, England; Hoboken, N.J.
-
(2007)
Research methods for business
-
-
Hair, J.F.1
-
23
-
-
24344471528
-
Consumer-to-Consumer Conversations in Service Settings
-
DOI: 10.1177/1094670503260132
-
Harris K, Baron S. 2004. Consumer-to-Consumer Conversations in Service Settings. Journal of Service Research 6(3): 287-303. DOI: 10.1177/1094670503260132
-
(2004)
Journal of Service Research
, vol.6
, Issue.3
, pp. 287-303
-
-
Harris, K.1
Baron, S.2
-
24
-
-
84883007724
-
-
A Noun Phrase Analysis Tool for Mining Online Community Conversations. Paper presented at the Communities and Technologies 2007, East Lansing, Michigan.
-
Haythornthwaite C, Gruzd A. 2007. A Noun Phrase Analysis Tool for Mining Online Community Conversations. Paper presented at the Communities and Technologies 2007, East Lansing, Michigan.
-
(2007)
-
-
Haythornthwaite, C.1
Gruzd, A.2
-
25
-
-
0002020889
-
Hedonic consumption: emerging concepts, methods and propositions
-
Hirschman E, Holbrook M. 1982. Hedonic consumption: emerging concepts, methods and propositions. The Journal of Marketing 46(3): 92-101.
-
(1982)
The Journal of Marketing
, vol.46
, Issue.3
, pp. 92-101
-
-
Hirschman, E.1
Holbrook, M.2
-
26
-
-
0003743045
-
-
6th edn. Prentice Hall: Harlow, England; New York.
-
Holloway JC. 2002. The business of tourism. 6th edn. Prentice Hall: Harlow, England; New York.
-
(2002)
The business of tourism
-
-
Holloway, J.C.1
-
28
-
-
73649139984
-
The Impact of Customer-to-Customer Interaction on Cruise Experience and Vacation Satisfaction
-
Huang J, Hsu C. 2010. The Impact of Customer-to-Customer Interaction on Cruise Experience and Vacation Satisfaction. Journal of Travel Research 49(1): 79.
-
(2010)
Journal of Travel Research
, vol.49
, Issue.1
, pp. 79
-
-
Huang, J.1
Hsu, C.2
-
29
-
-
0000652982
-
Perceived control and the effects of crowding and consumer choice on the service experience
-
Hui M. 1991. Perceived control and the effects of crowding and consumer choice on the service experience. The Journal of Consumer Research 18(2): 174-184.
-
(1991)
The Journal of Consumer Research
, vol.18
, Issue.2
, pp. 174-184
-
-
Hui, M.1
-
30
-
-
73449100826
-
Using virtual communities in tourism research
-
Illum S, Ivanov S, Liang Y. 2010. Using virtual communities in tourism research. Tourism Management 31(3): 335-340.
-
(2010)
Tourism Management
, vol.31
, Issue.3
, pp. 335-340
-
-
Illum, S.1
Ivanov, S.2
Liang, Y.3
-
33
-
-
67249154366
-
Re-examining the dimensionality of brand loyalty: The case of the cruise industry
-
Li X, Petrick J. 2008. Re-examining the dimensionality of brand loyalty: The case of the cruise industry. Journal of Travel & Tourism Marketing. 25(1): 68-85.
-
(2008)
Journal of Travel & Tourism Marketing.
, vol.25
, Issue.1
, pp. 68-85
-
-
Li, X.1
Petrick, J.2
-
34
-
-
79958849385
-
Revisiting the commitment-loyalty distinction in a cruising context
-
Li X, Petrick J. 2010. Revisiting the commitment-loyalty distinction in a cruising context. Journal of Leisure Research 42(1): 67-90.
-
(2010)
Journal of Leisure Research
, vol.42
, Issue.1
, pp. 67-90
-
-
Li, X.1
Petrick, J.2
-
35
-
-
38849145587
-
Electronic word-of-mouth in hospitality and tourism management
-
Litvin S, Goldsmith R, Pan B. 2008. Electronic word-of-mouth in hospitality and tourism management. Tourism Management 29(3): 458-468.
-
(2008)
Tourism Management
, vol.29
, Issue.3
, pp. 458-468
-
-
Litvin, S.1
Goldsmith, R.2
Pan, B.3
-
36
-
-
36849093610
-
Marketing's Evolving Identity: Defining Our Future
-
DOI: 10.1509/jppm.26.2.261
-
Lusch R. 2007. Marketing's Evolving Identity: Defining Our Future. Journal of Public Policy & Marketing 26(2): 261-268. DOI: 10.1509/jppm.26.2.261
-
(2007)
Journal of Public Policy & Marketing
, vol.26
, Issue.2
, pp. 261-268
-
-
Lusch, R.1
-
37
-
-
84990385227
-
The Four Service Marketing Myths: Remnants of a Goods-Based, Manufacturing Model
-
Lusch R, Vargo S. 2004. The Four Service Marketing Myths: Remnants of a Goods-Based, Manufacturing Model. Journal of Service Research 6(4): 324-335.
-
(2004)
Journal of Service Research
, vol.6
, Issue.4
, pp. 324-335
-
-
Lusch, R.1
Vargo, S.2
-
38
-
-
77951704902
-
-
The service-dominant mindset. Service Science, Management and Engineering Education for the 21st Century 2008:
-
Lusch R, Vargo S. 2008. The service-dominant mindset. Service Science, Management and Engineering Education for the 21st Century 2008: 89-96.
-
(2008)
, pp. 89-96
-
-
Lusch, R.1
Vargo, S.2
-
41
-
-
77954499023
-
-
National Institute of Standards and Technology. . Cambridge University Press: New York.
-
National Institute of Standards and Technology. 2010. Handbook of Mathematical Functions. Cambridge University Press: New York.
-
(2010)
Handbook of Mathematical Functions
-
-
-
42
-
-
0009209090
-
The service experience in tourism
-
DOI: 10.1016/0261-5177(96)00003-9
-
Otto J. 1996. The service experience in tourism. Tourism Management 17(3): 165-174. DOI: 10.1016/0261-5177(96)00003-9
-
(1996)
Tourism Management
, vol.17
, Issue.3
, pp. 165-174
-
-
Otto, J.1
-
43
-
-
84896720569
-
-
The 'Sauna Mafia' and the 'Pyjama Raiders'. Exploring the dynamics of guest to guest interactions on board cruise ships. Paper presented at the 3rd International Cruise Conference.
-
Papathanassis A. 2011. The 'Sauna Mafia' and the 'Pyjama Raiders'. Exploring the dynamics of guest to guest interactions on board cruise ships. Paper presented at the 3rd International Cruise Conference.
-
(2011)
-
-
Papathanassis, A.1
-
44
-
-
84859822674
-
Guest-to-guest interaction on board cruise ships: Exploring social dynamics and the role of situational factors
-
Papathanassis A. 2012. Guest-to-guest interaction on board cruise ships: Exploring social dynamics and the role of situational factors. Tourism Management 33(5): 1148-1158.
-
(2012)
Tourism Management
, vol.33
, Issue.5
, pp. 1148-1158
-
-
Papathanassis, A.1
-
45
-
-
78650291719
-
Assessing the 'poverty of cruise theory' hypothesis
-
Papathanassis A, Beckmann I. 2011a. Assessing the 'poverty of cruise theory' hypothesis. Annals of Tourism Research 38(1): 153-174.
-
(2011)
Annals of Tourism Research
, vol.38
, Issue.1
, pp. 153-174
-
-
Papathanassis, A.1
Beckmann, I.2
-
46
-
-
78649880855
-
Exploring the adoption and processing of online holiday reviews: A grounded theory approach
-
Papathanassis A, Knolle F. 2011b. Exploring the adoption and processing of online holiday reviews: A grounded theory approach. Tourism Management 32: 215-224.
-
(2011)
Tourism Management
, vol.32
, pp. 215-224
-
-
Papathanassis, A.1
Knolle, F.2
-
47
-
-
77957298813
-
Not always co-creation: introducing interactional co-destruction of value in service-dominant logic
-
DOI: 10.1108/08876041011072546
-
Plé L, Cáceres RC. 2010. Not always co-creation: introducing interactional co-destruction of value in service-dominant logic. Journal of Services Marketing 24(6): 430-437. DOI: 10.1108/08876041011072546
-
(2010)
Journal of Services Marketing
, vol.24
, Issue.6
, pp. 430-437
-
-
Plé, L.1
Cáceres, R.C.2
-
49
-
-
23144455103
-
Let Me Count the Words: Quantifying Open-Ended Interactions with Guests
-
DOI: 10.1177/0010880405276309
-
Pullman M. 2005. Let Me Count the Words: Quantifying Open-Ended Interactions with Guests. The Cornell Hotel and Restaurant Administration Quarterly 46(3): 323-343. DOI: 10.1177/0010880405276309
-
(2005)
The Cornell Hotel and Restaurant Administration Quarterly
, vol.46
, Issue.3
, pp. 323-343
-
-
Pullman, M.1
-
50
-
-
84863304598
-
-
R Development Core Team. . R Foundation for Statistical Computing: Vienna, Austria.
-
R Development Core Team. 2010. R: A language and environment for statistical computing. R Foundation for Statistical Computing: Vienna, Austria.
-
(2010)
R: A language and environment for statistical computing
-
-
-
52
-
-
84896735910
-
-
Scrapy Development Team. Scrapy at a glance - Scrapy v0.10.4 documentation. Retrieved April 20, 2011, from
-
Scrapy Development Team. 2011. Scrapy at a glance - Scrapy v0.10.4 documentation. Retrieved April 20, 2011, from http://doc.scrapy.org/0.10/intro/overview.html
-
(2011)
-
-
-
53
-
-
78649830250
-
Aspects of service-dominant logic and its implications for tourism management: Examples from the hotel industry
-
Shaw G, Bailey A, Williams A. 2011. Aspects of service-dominant logic and its implications for tourism management: Examples from the hotel industry. Tourism Management 32(2): 207-214.
-
(2011)
Tourism Management
, vol.32
, Issue.2
, pp. 207-214
-
-
Shaw, G.1
Bailey, A.2
Williams, A.3
-
54
-
-
84896736326
-
-
Online content mining & its potential for cruise management. Paper presented at the 1st International Cruise Conference (ICC), Bremerhaven, Germany.
-
Sohns K, Breitner M. 2008. Online content mining & its potential for cruise management. Paper presented at the 1st International Cruise Conference (ICC), Bremerhaven, Germany.
-
(2008)
-
-
Sohns, K.1
Breitner, M.2
-
55
-
-
84896711256
-
Online Content Mining Technologies for the Cruise Industry: State-of-the-Art and Acceptance
-
Sohns K, Breitner M, Papathanassis A. 2011. Online Content Mining Technologies for the Cruise Industry: State-of-the-Art and Acceptance. European Journal of Tourism, Hospitality & Recreation 2(3): 55-77.
-
(2011)
European Journal of Tourism, Hospitality & Recreation
, vol.2
, Issue.3
, pp. 55-77
-
-
Sohns, K.1
Breitner, M.2
Papathanassis, A.3
-
56
-
-
77953455100
-
An Analysis of Word-of-Mouse Ratings and Guest Comments of Online Hotel Distribution Sites
-
DOI: 10.1080/19368623.2010.508009
-
Stringam B, Gerdes J. 2010. An Analysis of Word-of-Mouse Ratings and Guest Comments of Online Hotel Distribution Sites. Journal of Hospitality Marketing & Management 19(7): 773-796. DOI: 10.1080/19368623.2010.508009
-
(2010)
Journal of Hospitality Marketing & Management
, vol.19
, Issue.7
, pp. 773-796
-
-
Stringam, B.1
Gerdes, J.2
-
57
-
-
84896716749
-
-
The Mozilla Foundation. Firebug (Version 1.7).
-
The Mozilla Foundation. 2010. Firebug (Version 1.7).
-
(2010)
-
-
-
58
-
-
44649151144
-
On value and value co-creation: A service systems and service logic perspective
-
Vargo S, Maglio P, Akaka M. 2008. On value and value co-creation: A service systems and service logic perspective. European Management Journal 26(3): 145-152.
-
(2008)
European Management Journal
, vol.26
, Issue.3
, pp. 145-152
-
-
Vargo, S.1
Maglio, P.2
Akaka, M.3
-
59
-
-
84896718421
-
-
Cruising Through Liquid Modernity. Paper presented at the 3rd International Cruise Conference.
-
Vogel M, Oschmann T. 2011. Cruising Through Liquid Modernity. Paper presented at the 3rd International Cruise Conference.
-
(2011)
-
-
Vogel, M.1
Oschmann, T.2
-
60
-
-
16244403002
-
The McDonaldization paper and cruise tourism
-
DOI: 10.1016/j.annals.2004.07.005
-
Weaver A. 2005. The McDonaldization paper and cruise tourism. Annals Of Tourism Research 32(2): 346-366. DOI: 10.1016/j.annals.2004.07.005
-
(2005)
Annals Of Tourism Research
, vol.32
, Issue.2
, pp. 346-366
-
-
Weaver, A.1
-
61
-
-
0033825539
-
Development of and prospects for cruising in Europe
-
Wild P, Dearing J. 2000. Development of and prospects for cruising in Europe. MARI T. POL. MGMT. 27(4): 315-333.
-
(2000)
MARI T. POL. MGMT.
, vol.27
, Issue.4
, pp. 315-333
-
-
Wild, P.1
Dearing, J.2
-
62
-
-
6344265505
-
Missing the boat? A playfully serious look at a group cruise tour experience
-
Yarnal CM. 2004. Missing the boat? A playfully serious look at a group cruise tour experience. Leisure Sciences 26(3): 349-372.
-
(2004)
Leisure Sciences
, vol.26
, Issue.3
, pp. 349-372
-
-
Yarnal, C.M.1
-
63
-
-
18144404942
-
Casting off: an exploration of cruise ship space, group tour behaviour, and social interation
-
Yarnal CM, Kerstetter D. 2005. Casting off: an exploration of cruise ship space, group tour behaviour, and social interation. Journal of Travel Research 43(4): 368-379.
-
(2005)
Journal of Travel Research
, vol.43
, Issue.4
, pp. 368-379
-
-
Yarnal, C.M.1
Kerstetter, D.2
|