Guest-to-guest interaction on board cruise ships: Exploring social dynamics and the role of situational factor

Tourism Management

Volumn 33, Issue 5, 2012, Pages 1148-1158

  Papathanassis, Alexis ^a  

^a Bremerhaven University of Applied Sciences   (Germany)

Author keywords

Atmosphere; Cruises; Guest; Interaction; Social; Triangulation

Indexed keywords

MODELING; RESEARCH; SHIP DESIGN; SOCIAL BEHAVIOR;

EID: 84859822674     PISSN: None     EISSN: 02615177     Source Type: Journal    
DOI: 10.1016/j.tourman.2011.11.016     Document Type: Article

References (43)

1. Aberson C.L., Healy M., Romero V. In-group bias and self-esteem: a meta-analysis. Personality and Social Psychology Review 2000, 4:157-173.
2. Bateson J., Hui M.K. Crowding in the service environment. Creativity in services marketing: What's new, what works, what's developing 1986, 85-88. American Marketing Association, Chicago. M. Venkatesan, D.M. Schmalensee, C. Marshall (Eds.).
3. Brewer M.B. The psychology of prejudice: in-group love or out-group hate?. Journal of Social Issues 1999, 55:429-444.
4. Buunk B.P., Collins R.L., Taylor S.E., Van Yperen N., Dakof G.A. The affective consequences of social comparison: either direction has its ups and downs. Journal of Personality and Social Psychology 1990, 59:1238-1249.
5. Dickinson R., Vladimir A. Selling the sea: An inside look at the cruise industry 1997, Wiley, New York.
6. DRV Der Kreuzfahrtmarkt Deutschland 2008: Die Branchenanalyse des Deutschen Reiseverbands 2009, Deutsche Reiseverband e.V, Berlin.
7. European Cruise Council The cruise industry: a euro 34 billion partner in Europe's economic growth: contribution of cruise tourism to the economies of Europe 2010 edition URL, Accessed 11.09.11. http://www.irn-research.com/files/4513/0224/9897/ECC-Report-20107-LR.pdf.
8. European Cruise Council Statistics and source markets 2010 URL, Accessed 11.09.11. http://www.irn-research.com/files/2213/0224/9943/ECC%20Stats%20and%20marts%202010%20Final.pdf.
9. Festinger L. A theory of social comparison processes. Human Relations 1954, 7:117-140.
10. Festinger L., Carlsmith J.M. Cognitive consequences of forced compliance. Journal of Abnormal and Social Psychology 1959, 58:203-210.
11. Fisher J.D., Byrne D. Close for comfort: sex differences in response to invasions of personal space. Journal of Personality and Social Psychology 1975, 32(1):15-21.
12. Foster G.M. South seas cruise: a case study of a short-lived society. Annals of Tourism Research 1986, 13(2):215-238.
13. Golafshani N. Understanding reliability and validity in qualitative research. The Qualitative Report 2003, 8(4):597-607.
14. Gorman B. Seven days, five countries. Urban Life 1979, 7(4):469-491.
15. Grove S.J., Fisk R.P. The impact of other customers on service exchange: a critical incident examination of 'getting along'. Journal of Retailing 1997, 73(1):63-85.
16. Hall E.T. The hidden dimension 1966, Doubleday, Garden City, NY.
17. Harris K., Baron S. Consumer-to-consumer conversations in service settings. Journal of Service Research 2004, 6(3):287-303.
18. Harris K., Reynolds K.L. The consequences of dysfunctional customer behavior. Journal of Service Research 2003, 6(2):144-161.
19. Holloway J.C. The guided tour: a sociological approach. Annals of Tourism Research 1981, 8(3):377-402.
20. Huang J., Hsu C.H.C. The impact of customer-to-customer interaction on cruise experience and vacation satisfaction. Journal of Travel Research 2010, 49(1):79-92.
21. Jaakson R. Beyond the tourist bubble? Cruise ship passengers in port. Annals of Tourism Research 2004, 31(1):44-60.
22. Levy S.E. The hospitality of the host: a cross-cultural examination of managerially facilitated consumer-to-consumer interactions. International Journal of Hospitality Management 2010, 29:319-327.
23. Martin C.L. The customer compatibility scale: measuring service customers' perceptions of fellow customers. Journal of Consumer Studies and Home Economics 1995, 19:299-311.
24. Martin C.L. Consumer-to-consumer relationships: satisfaction with other consumers' public behaviours. The Journal of Consumer Affairs 1996, 30(1):146-169.
25. Martin C.L., Pranter C.A. Compatibility management: customer-to-customer relationships in service environments. Journal of Service Marketing 1989, 3:6-15.
26. Mattila A.S. The role of culture and purchase motivation in service encounter evaluations. Journal of Services Marketing 1999, 13(4-5):376-389.
27. Murphy L. Exploring social interactions of backpackers. Annals of Tourism Research 2001, 28(1):50-67.
28. Nawijn J. The holiday happiness curve: a preliminary investigation into mood during a holiday abroad. International Journal of Tourism Research 2010, 12:281-290.
29. Papathanassis, A. (2010). Kreuzfahrt: Rendite oder Hype? Presented in the FVW Kongress - cruise sales day, Cologne, Germany, September 15th. Available URL http://www.papathanassis.com/dlfiles/cruisemidas.pdf.
30. Papathanassis, A. (2011). The 'sauna mafia' and the 'pyjama raiders': exploring the dynamics of guest to guest interaction on board cruise ships. Presented in the 3rd International cruise conference, University of Dubrovnik, Dubrovnik, Croatia, May 17th. Available URL: http://www.papathanassis.com/dlfiles/cruiseg2g.pdf.
31. Papathanassis A., Beckmann I. Assessing the 'poverty of cruise theory' hypothesis. Annals of Tourism Research 2011, 38(1):153-174.
32. Papathanassis A., Breitner M. Online booking in the cruise sector: determinants of online trust & implications. Cruise sector growth: Managing emerging markets, human resources, processes and systems 2009, 133-154. Gabler, Wiesbaden. A. Papathanassis (Ed.).
33. Papathanassis A., Gibson P. Cruise sector futures: exploring growth-related opportunities & challenges. International Journal of Tourism Research 2009, 11(1):105-106.
34. Parker C., Ward P. Analysis of role of adoptions and scripts during customer-to-customer encounters. European Journal of Marketing 2000, 34(3/4):341-358.
35. Patton M.Q. Qualitative evaluation and research methods 2002, Sage Publications, Inc, Thousand Oaks, CA. 3rd ed.
36. Pranter C.A., Martin C.L. Compatibility management: roles in service performers. The Journal of Services Marketing 1991, 5(2):43-53.
37. Suls J., Martin R., Wheeler L. Social comparison: why, with whom, and with what effect?. Current Directions in Psychological Science 2002, 11(5):159-163.
38. Véronneau S., Roy J. Global service supply chains: an empirical study of current practices and challenges of a cruise line corporation. Tourism Management 2009, 30(1):128-139.
39. Vogel M. Onboard revenue: the secret of the cruise industry's success?. Cruise sector growth: Managing emerging markets, human resources, processes and systems 2009, 3-15. Gabler, Wiesbaden. A. Papathanassis (Ed.).
40. Weaver A. The McDonaldization thesis and cruise tourism. Annals of Tourism Research 2005, 32(2):346-366.
41. Wild, G. P. (2005). Cruise industry statistical review.
42. Wu C. The impact of customer-to-customer interaction and customer homogeneity on customer satisfaction in tourism service - the service encounter prospective. Tourism Management 2007, 28:1518-1528.
43. Yagi C. How tourists see other tourists: analysis of online travelogues. The Journal of Tourism Studies 2001, 12(2):22-31.