Transitioning from service management to service-dominant logic: Observations and recommendations

International Journal of Quality and Service Sciences

Volumn 2, Issue 1, 2010, Pages 8-22

  Gummesson, Evert ^a   Lusch, Robert F ^b   Vargo, Stephen L ^c  

^a STOCKHOLM UNIVERSITY   (Sweden)

^b UNIVERSITY OF ARIZONA   (United States)

^c UNIVERSITY OF HAWAII   (United States)

Author keywords

Complexity theory; Customer service management; Education; Systems theory; Transition management

Indexed keywords

EID: 84986165679     PISSN: 1756669X     EISSN: 17566703     Source Type: Journal    
DOI: 10.1108/17566691011026577     Document Type: Article

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