메뉴 건너뛰기




Volumn 44, Issue 3, 2014, Pages 242-256

Opportunism risk in service triads - a social capital perspective

Author keywords

Opportunism risk; Service outsourcing; Service triad; Social capital

Indexed keywords


EID: 84896309892     PISSN: 09600035     EISSN: None     Source Type: Journal    
DOI: 10.1108/IJPDLM-08-2012-0249     Document Type: Article
Times cited : (64)

References (103)
  • 1
    • 0036001864 scopus 로고    scopus 로고
    • Social capital: Prospects for a new concept
    • Adler, P.S., Kwon, S.-W. (2002), "Social capital: prospects for a new concept" in Academy of Management Review, Vol. 27, pp. 17-40.
    • (2002) Academy of Management Review , vol.27 , pp. 17-40
    • Adler, P.S.1    Kwon, S.-W.2
  • 2
    • 21844489555 scopus 로고
    • Dyadic business relationships within a business network context
    • Anderson, J.C., Håkansson, H., Johanson, J. (1994), "Dyadic business relationships within a business network context" in Journal of Marketing, Vol. 58, p. 1.
    • (1994) Journal of Marketing , vol.58 , pp. 1
    • Anderson, J.C.1    Håkansson, H.2    Johanson, J.3
  • 3
    • 84992966446 scopus 로고    scopus 로고
    • Supply chain capital: The impact of structural and relational linkages on firm execution and innovation
    • Autry, C.W., Griffis, S.E. (2008), "Supply chain capital: the impact of structural and relational linkages on firm execution and innovation" in Journal of Business Logistics, Vol. 29, pp. 157-173.
    • (2008) Journal of Business Logistics , vol.29 , pp. 157-173
    • Autry, C.W.1    Griffis, S.E.2
  • 4
    • 84934562977 scopus 로고
    • Market networks and corporate behavior
    • Baker, W.E. (1990), "Market networks and corporate behavior" in American Journal of Sociology, Vol. 96, pp. 589-625.
    • (1990) American Journal of Sociology , vol.96 , pp. 589-625
    • Baker, W.E.1
  • 5
    • 38949109594 scopus 로고    scopus 로고
    • Outsourcing of front-end business processes: Quality, information, and customer contact
    • Balakrishnan, K., Mohan, U., Seshadri, S. (2008), "Outsourcing of front-end business processes: quality, information, and customer contact" in Journal of Operations Management, Vol. 26, pp. 288-302.
    • (2008) Journal of Operations Management , vol.26 , pp. 288-302
    • Balakrishnan, K.1    Mohan, U.2    Seshadri, S.3
  • 6
    • 79955068420 scopus 로고    scopus 로고
    • Exploring internal and external supply chain linkages: Evidence from the field
    • Barratt, M., Barratt, R. (2011), "Exploring internal and external supply chain linkages: evidence from the field" in Journal of Operations Management, Vol. 29, pp. 514-528.
    • (2011) Journal of Operations Management , vol.29 , pp. 514-528
    • Barratt, M.1    Barratt, R.2
  • 7
    • 0038898846 scopus 로고
    • Transportation contracts and the experience effect: A framework for further research
    • Beier, F.J. (1989), "Transportation contracts and the experience effect: a framework for further research" in Journal of Business Logistics, Vol. 10, pp. 73-89.
    • (1989) Journal of Business Logistics , vol.10 , pp. 73-89
    • Beier, F.J.1
  • 9
    • 0036804948 scopus 로고    scopus 로고
    • Citizenship behavior and the creation of social capital in organizations
    • Bolino, M.C., Turnley, W.H., Bloodgood, J.M. (2002), "Citizenship behavior and the creation of social capital in organizations" in Academy of Management Review, Vol. 27, pp. 505-522.
    • (2002) Academy of Management Review , vol.27 , pp. 505-522
    • Bolino, M.C.1    Turnley, W.H.2    Bloodgood, J.M.3
  • 10
    • 63349111669 scopus 로고    scopus 로고
    • On social network analysis in a supply chain context
    • Borgatti, S.P., Li, X. (2009), "On social network analysis in a supply chain context" in Journal of Supply Chain Management, Vol. 45, pp. 5-22.
    • (2009) Journal of Supply Chain Management , vol.45 , pp. 5-22
    • Borgatti, S.P.1    Li, X.2
  • 12
    • 0034338826 scopus 로고    scopus 로고
    • Interpersonal and interaction influences on informal resource exchanges between R&D researchers across organizational boundaries
    • Bouty, I. (2000), "Interpersonal and interaction influences on informal resource exchanges between R&D researchers across organizational boundaries" in Academy of Management Journal, Vol. 43, pp. 50-65.
    • (2000) Academy of Management Journal , vol.43 , pp. 50-65
    • Bouty, I.1
  • 14
    • 34248154339 scopus 로고    scopus 로고
    • Network structure and innovation: The leveraging of a dual network as a distinctive relational capability
    • Capaldo, A. (2007), "Network structure and innovation: the leveraging of a dual network as a distinctive relational capability" in Strategic Management Journal, Vol. 608, pp. 585-608.
    • (2007) Strategic Management Journal , vol.608 , pp. 585-608
    • Capaldo, A.1
  • 15
    • 79952751744 scopus 로고    scopus 로고
    • Social capital configuration, legal bonds and performance in buyer-supplier relationships
    • Carey, S., Lawson, B., Krause, D.R. (2011), "Social capital configuration, legal bonds and performance in buyer-supplier relationships" in Journal of Operations Management, Vol. 29, pp. 277-288.
    • (2011) Journal of Operations Management , vol.29 , pp. 277-288
    • Carey, S.1    Lawson, B.2    Krause, D.R.3
  • 16
    • 0031370992 scopus 로고    scopus 로고
    • Balance theory applied to service quality: A focus on the organization, provider, and consumer triad
    • Carson, P.P., Carson, K.D., Knouse, S.B., Roe, C.W. (1997), "Balance theory applied to service quality: a focus on the organization, provider, and consumer triad" in Journal of Business and Psychology, Vol. 12, pp. 99-120.
    • (1997) Journal of Business and Psychology , vol.12 , pp. 99-120
    • Carson, P.P.1    Carson, K.D.2    Knouse, S.B.3    Roe, C.W.4
  • 17
    • 33750266141 scopus 로고    scopus 로고
    • Uncertainty, opportunism, and governance: The effects of volatility and ambiguity on formal and relational contracting
    • Carson, S.J., Madhok, A., Wu, T. (2006), "Uncertainty, opportunism, and governance: the effects of volatility and ambiguity on formal and relational contracting" in Academy of Management Journal, Vol. 49, pp. 1058-1077.
    • (2006) Academy of Management Journal , vol.49 , pp. 1058-1077
    • Carson, S.J.1    Madhok, A.2    Wu, T.3
  • 18
    • 53149153565 scopus 로고    scopus 로고
    • Structural embeddedness and supplier management: A network perspective
    • Choi, T.Y., Kim, Y. (2008), "Structural embeddedness and supplier management: a network perspective" in Journal of Supply Chain Management, Vol. 44, pp. 5-13.
    • (2008) Journal of Supply Chain Management , vol.44 , pp. 5-13
    • Choi, T.Y.1    Kim, Y.2
  • 19
    • 70350716314 scopus 로고    scopus 로고
    • Taking the leap from dyads to triads: Buyer-supplier relationships in supply networks
    • Choi, T.Y., Wu, Z. (2009), "Taking the leap from dyads to triads: buyer-supplier relationships in supply networks" in Journal of Purchasing & Supply Management, Vol. 15, pp. 263-266.
    • (2009) Journal of Purchasing & Supply Management , vol.15 , pp. 263-266
    • Choi, T.Y.1    Wu, Z.2
  • 20
    • 84936823500 scopus 로고
    • Social capital in the creation of human capital
    • Coleman, J.S. (1988), "Social capital in the creation of human capital" in The American Journal of Sociology, Vol. 94, pp. 95-120.
    • (1988) The American Journal of Sociology , vol.94 , pp. 95-120
    • Coleman, J.S.1
  • 22
    • 33751310092 scopus 로고    scopus 로고
    • Creating supply chain relational capital: The impact of formal and informal socialization processes
    • Cousins, P.D., Handfield, R.B., Lawson, B., Petersen, K.J. (2006), "Creating supply chain relational capital: the impact of formal and informal socialization processes" in Journal of Operations Management, Vol. 24, pp. 851-863.
    • (2006) Journal of Operations Management , vol.24 , pp. 851-863
    • Cousins, P.D.1    Handfield, R.B.2    Lawson, B.3    Petersen, K.J.4
  • 23
    • 0001229241 scopus 로고
    • Organizational information requirements, media richness and structural design
    • Daft, R.L., Lengel, R.H. (1986), "Organizational information requirements, media richness and structural design" in Management Science, Vol. 32, pp. 554-571.
    • (1986) Management Science , vol.32 , pp. 554-571
    • Daft, R.L.1    Lengel, R.H.2
  • 24
    • 84925931693 scopus 로고
    • A tentative exploration into the amount and equivocality of information processing in organizational work units
    • Daft, R.L., Macintosh, N.B. (1981), "A tentative exploration into the amount and equivocality of information processing in organizational work units" in Administrative Science Quarterly, Vol. 26, pp. 207-224.
    • (1981) Administrative Science Quarterly , vol.26 , pp. 207-224
    • Daft, R.L.1    Macintosh, N.B.2
  • 25
    • 70350733494 scopus 로고    scopus 로고
    • To leap or not to leap: Triads as arbitrary subsets of networks of connected dyads
    • Dubois, A. (2009), "To leap or not to leap: triads as arbitrary subsets of networks of connected dyads" in Journal of Purchasing & Supply Management, Vol. 15, pp. 267-268.
    • (2009) Journal of Purchasing & Supply Management , vol.15 , pp. 267-268
    • Dubois, A.1
  • 27
    • 34548306917 scopus 로고    scopus 로고
    • Services supply management: The next frontier for improved organizational performance
    • Ellram, L.M., Tate, W.L., Billington, C. (2007), "Services supply management: the next frontier for improved organizational performance" in California Management Review, Vol. 49, p. 44.
    • (2007) California Management Review , vol.49 , pp. 44
    • Ellram, L.M.1    Tate, W.L.2    Billington, C.3
  • 28
  • 29
    • 84936824352 scopus 로고
    • Economic action and social structure: The problem of embeddedness
    • Granovetter, M. (1985), "Economic action and social structure: the problem of embeddedness" in American Journal of Sociology, Vol. 91, p. 481.
    • (1985) American Journal of Sociology , vol.91 , pp. 481
    • Granovetter, M.1
  • 30
    • 0005475013 scopus 로고
    • Does familiarity breed trust? The implications of repeated ties for contractual choice in alliances
    • Gulati, R. (1995), "Does familiarity breed trust? The implications of repeated ties for contractual choice in alliances" in Academy of Management Journal, Vol. 38, pp. 85-112.
    • (1995) Academy of Management Journal , vol.38 , pp. 85-112
    • Gulati, R.1
  • 31
    • 61349097263 scopus 로고    scopus 로고
    • Interorganizational trust, governance choice, and exchange performance
    • Gulati, R., Nickerson, J.A. (2008), "Interorganizational trust, governance choice, and exchange performance" in Organization Science, Vol. 19, pp. 688-708.
    • (2008) Organization Science , vol.19 , pp. 688-708
    • Gulati, R.1    Nickerson, J.A.2
  • 33
    • 0033247480 scopus 로고    scopus 로고
    • The search-transfer problem: The role of weak ties in sharing knowledge across organization subunits
    • Hansen, M.T. (1999), "The search-transfer problem: the role of weak ties in sharing knowledge across organization subunits" in Administrative Science Quarterly, Vol. 44, pp. 82-111.
    • (1999) Administrative Science Quarterly , vol.44 , pp. 82-111
    • Hansen, M.T.1
  • 34
    • 55449114865 scopus 로고    scopus 로고
    • Antecedents and consequences of opportunism in buyer-supplier relations: Research synthesis and new frontiers
    • Hawkins, T.G., Wittmann, C.M., Beyerlein, M.M. (2008), "Antecedents and consequences of opportunism in buyer-supplier relations: research synthesis and new frontiers" in Industrial Marketing Management, Vol. 37, pp. 895-909.
    • (2008) Industrial Marketing Management , vol.37 , pp. 895-909
    • Hawkins, T.G.1    Wittmann, C.M.2    Beyerlein, M.M.3
  • 35
    • 34548764322 scopus 로고    scopus 로고
    • Interfirm monitoring, social contracts, and relationship outcomes
    • Heide, J.B., Wathne, K.H., Rokkan, A.I. (2007), "Interfirm monitoring, social contracts, and relationship outcomes" in Journal of Marketing Research, Vol. 44, pp. 425-433.
    • (2007) Journal of Marketing Research , vol.44 , pp. 425-433
    • Heide, J.B.1    Wathne, K.H.2    Rokkan, A.I.3
  • 36
    • 11344265322 scopus 로고    scopus 로고
    • Social capital, networks, and knowledge transfer
    • Inkpen, A.C., Tsang, E.W.K. (2005), "Social capital, networks, and knowledge transfer" in Academy of Management Review, Vol. 30, pp. 146-165.
    • (2005) Academy of Management Review , vol.30 , pp. 146-165
    • Inkpen, A.C.1    Tsang, E.W.K.2
  • 37
    • 33847377699 scopus 로고    scopus 로고
    • A multi-theoretic perspective on trust and power in strategic supply chains
    • Ireland, R.D., Webb, J.W. (2007), "A multi-theoretic perspective on trust and power in strategic supply chains" in Journal of Operations Management, Vol. 25, pp. 482-497.
    • (2007) Journal of Operations Management , vol.25 , pp. 482-497
    • Ireland, R.D.1    Webb, J.W.2
  • 38
    • 33748748545 scopus 로고    scopus 로고
    • Linking product-process matrices for manufacturing and industrial service operations
    • Johansson, P., Olhager, J. (2006), "Linking product-process matrices for manufacturing and industrial service operations" in International Journal of Production Economics, Vol. 104, pp. 615-624.
    • (2006) International Journal of Production Economics , vol.104 , pp. 615-624
    • Johansson, P.1    Olhager, J.2
  • 39
    • 0000131893 scopus 로고
    • An empirical investigation of some antecedents of opportunism in a marketing channel
    • John, G. (1984), "An empirical investigation of some antecedents of opportunism in a marketing channel" in Journal of Marketing Research (JMR), Vol. 21, pp. 278-289.
    • (1984) Journal of Marketing Research (JMR) , vol.21 , pp. 278-289
    • John, G.1
  • 40
    • 45049084123 scopus 로고    scopus 로고
    • Supply chain management for servitised products: A multi-industry case study
    • Johnson, M., Mena, C. (2008), "Supply chain management for servitised products: a multi-industry case study" in International Journal of Production Economics, Vol. 114, pp. 27-39.
    • (2008) International Journal of Production Economics , vol.114 , pp. 27-39
    • Johnson, M.1    Mena, C.2
  • 41
    • 0029489733 scopus 로고
    • A framework for strategic service management
    • Kellogg, D., Nie, W. (1995), "A framework for strategic service management" in Journal of Operations Management, Vol. 13, pp. 323-337.
    • (1995) Journal of Operations Management , vol.13 , pp. 323-337
    • Kellogg, D.1    Nie, W.2
  • 42
    • 79951581922 scopus 로고    scopus 로고
    • Structural investigation of supply networks: A social network analysis approach
    • Kim, Y., Choi, T.Y., Yan, T., Dooley, K. (2011), "Structural investigation of supply networks: a social network analysis approach" in Journal of Operations Management, Vol. 29, pp. 194-211.
    • (2011) Journal of Operations Management , vol.29 , pp. 194-211
    • Kim, Y.1    Choi, T.Y.2    Yan, T.3    Dooley, K.4
  • 43
    • 0036724499 scopus 로고    scopus 로고
    • Strategic alliances as social capital: A multidimensional view
    • Koka, B.R., Prescott, J.E. (2002), "Strategic alliances as social capital: a multidimensional view" in Strategic Management Journal, Vol. 23, pp. 795-816.
    • (2002) Strategic Management Journal , vol.23 , pp. 795-816
    • Koka, B.R.1    Prescott, J.E.2
  • 44
    • 33847682667 scopus 로고    scopus 로고
    • The relationships between supplier development, commitment, social capital accumulation and performance improvement
    • Krause, D.R., Handfield, R.B., Tyler, B.B. (2007), "The relationships between supplier development, commitment, social capital accumulation and performance improvement" in Journal of Operations Management, Vol. 25, pp. 528-545.
    • (2007) Journal of Operations Management , vol.25 , pp. 528-545
    • Krause, D.R.1    Handfield, R.B.2    Tyler, B.B.3
  • 46
    • 15844383507 scopus 로고    scopus 로고
    • The logistics triad: Survey and case study results
    • Larson, P.D., Gammelgaard, B. (2001), "The logistics triad: survey and case study results" in Transportation Journal, Vol. 41, pp. 71-82.
    • (2001) Transportation Journal , vol.41 , pp. 71-82
    • Larson, P.D.1    Gammelgaard, B.2
  • 47
    • 42049090754 scopus 로고    scopus 로고
    • Antecedents and consequences of social capital on buyer performance improvement
    • Lawson, B., Tyler, B.B., Cousins, P.D. (2008), "Antecedents and consequences of social capital on buyer performance improvement" in Journal of Operations Management, Vol. 26, pp. 446-460.
    • (2008) Journal of Operations Management , vol.26 , pp. 446-460
    • Lawson, B.1    Tyler, B.B.2    Cousins, P.D.3
  • 49
    • 67651053180 scopus 로고    scopus 로고
    • Triads in services outsourcing: Bridge, bridge decay and bridge transfer
    • Li, M., Choi, T.Y. (2009), "Triads in services outsourcing: bridge, bridge decay and bridge transfer" in Journal of Supply Chain Management, Vol. 45, pp. 27-39.
    • (2009) Journal of Supply Chain Management , vol.45 , pp. 27-39
    • Li, M.1    Choi, T.Y.2
  • 50
    • 77953364383 scopus 로고    scopus 로고
    • Understanding the impact of relational capital and organizational learning on alliance outcomes
    • Liu, C.-L., Ghauri, P.N., Sinkovics, R.R. (2010), "Understanding the impact of relational capital and organizational learning on alliance outcomes" in Journal of World Business, Vol. 45, pp. 237-249.
    • (2010) Journal of World Business , vol.45 , pp. 237-249
    • Liu, C.-L.1    Ghauri, P.N.2    Sinkovics, R.R.3
  • 51
    • 84856589340 scopus 로고    scopus 로고
    • An empirical investigation of interorganizational opportunism and contracting mechanisms
    • Lumineau, F., Quelin, B.V. (2012), "An empirical investigation of interorganizational opportunism and contracting mechanisms" in Strategic Organization, Vol. 10, pp. 55-84.
    • (2012) Strategic Organization , vol.10 , pp. 55-84
    • Lumineau, F.1    Quelin, B.V.2
  • 52
    • 38049126590 scopus 로고    scopus 로고
    • Opportunism in inter-firm exchanges in emerging markets
    • Luo, Y. (2006), "Opportunism in inter-firm exchanges in emerging markets" in Management and Organization Review, Vol. 2, pp. 121-148.
    • (2006) Management and Organization Review , vol.2 , pp. 121-148
    • Luo, Y.1
  • 54
    • 11844267199 scopus 로고    scopus 로고
    • Two's company, three's a crowd? Triads in cooperative-competitive networks
    • Madhavan, R., Gnyawali, D.R., He, J. (2004), "Two's company, three's a crowd? Triads in cooperative-competitive networks" in Academy of Management Journal, Vol. 47, pp. 918-927.
    • (2004) Academy of Management Journal , vol.47 , pp. 918-927
    • Madhavan, R.1    Gnyawali, D.R.2    He, J.3
  • 55
    • 0001845898 scopus 로고
    • Sociologists, economists, and opportunism
    • van de Ven, A.H
    • Maitland, I., Bryson, J., van de Ven, A.H. (1985), "Sociologists, economists, and opportunism" in Academy of Management Review, Vol. 10, pp. 59-65.
    • (1985) Academy of Management Review , vol.10 , pp. 59-65
    • Maitland, I.1    Bryson, J.2
  • 56
    • 0039242137 scopus 로고
    • Equity, opportunism, and the design of contractual relations
    • Masten, S.E. (1988), "Equity, opportunism, and the design of contractual relations" in Journal of Institutional and Theoretical Economics, Vol. 144, pp. 180-195.
    • (1988) Journal of Institutional and Theoretical Economics , vol.144 , pp. 180-195
    • Masten, S.E.1
  • 58
    • 77949434193 scopus 로고    scopus 로고
    • Developing social identity and social capital for supply chain management
    • Min, S., Kim, S.K., Chen, H. (2008), "Developing social identity and social capital for supply chain management" in Journal of Business Logistics, Vol. 29, pp. 283-304.
    • (2008) Journal of Business Logistics , vol.29 , pp. 283-304
    • Min, S.1    Kim, S.K.2    Chen, H.3
  • 59
    • 0001427167 scopus 로고    scopus 로고
    • What do interlocks do? An analysis, critique, and assessment of research on interlocking directorates
    • Mizruchi, M.S. (1996), "What do interlocks do? An analysis, critique, and assessment of research on interlocking directorates" in Annual Review of Sociology, Vol. 22, pp. 271-298.
    • (1996) Annual Review of Sociology , vol.22 , pp. 271-298
    • Mizruchi, M.S.1
  • 60
    • 27544446016 scopus 로고    scopus 로고
    • Structural vs relational embeddedness: Social capital and managerial performance
    • Moran, P. (2005), "Structural vs relational embeddedness: social capital and managerial performance" in Strategic Management Journal, Vol. 26, pp. 1129-1151.
    • (2005) Strategic Management Journal , vol.26 , pp. 1129-1151
    • Moran, P.1
  • 61
    • 0032375624 scopus 로고    scopus 로고
    • Social capital, intellectual capital, and the organizational advantage
    • Nahapiet, J., Ghoshal, S. (1998), "Social capital, intellectual capital, and the organizational advantage" in Academy of Management Review, Vol. 23, pp. 242-266.
    • (1998) Academy of Management Review , vol.23 , pp. 242-266
    • Nahapiet, J.1    Ghoshal, S.2
  • 62
    • 79959797987 scopus 로고    scopus 로고
    • Client-vendor-end user triad: A service quality model for IS/ITES outsourcing
    • Niranjan, T.T., Metri, B.A. (2008), "Client-vendor-end user triad: a service quality model for IS/ITES outsourcing" in Journal of Services Marketing Research, Vol. 8, pp. 123-138.
    • (2008) Journal of Services Marketing Research , vol.8 , pp. 123-138
    • Niranjan, T.T.1    Metri, B.A.2
  • 63
    • 0009993525 scopus 로고
    • A dynamic theory of organizational knowledge creation
    • Nonaka, I. (1994), "A dynamic theory of organizational knowledge creation" in Organization Science, Vol. 5, pp. 14-37.
    • (1994) Organization Science , vol.5 , pp. 14-37
    • Nonaka, I.1
  • 66
    • 0000456854 scopus 로고
    • Markets, bureaucracies, and clans
    • Ouchi, W.G. (1980), "Markets, bureaucracies, and clans" in Administrative Science Quarterly, Vol. 25, pp. 129-141.
    • (1980) Administrative Science Quarterly , vol.25 , pp. 129-141
    • Ouchi, W.G.1
  • 67
    • 77951195856 scopus 로고    scopus 로고
    • The mediating effect of cognitive social capital on knowledge acquisition in clustered firms
    • Parra-Requena, G., Molina-Morales, F.X., García-Villaverde, P.M. (2010), "The mediating effect of cognitive social capital on knowledge acquisition in clustered firms" in Growth and Change, Vol. 41, pp. 59-84.
    • (2010) Growth and Change , vol.41 , pp. 59-84
    • Parra-Requena, G.1    Molina-Morales, F.X.2    García-Villaverde, P.M.3
  • 68
    • 0013533325 scopus 로고    scopus 로고
    • Free to be trusted? Organizational constraints on trust in boundary spanners
    • Perrone, V., Zaheer, A., Mcevily, B. (2003), "Free to be trusted? Organizational constraints on trust in boundary spanners" in Organization Science, Vol. 14, pp. 422-439.
    • (2003) Organization Science , vol.14 , pp. 422-439
    • Perrone, V.1    Zaheer, A.2    Mcevily, B.3
  • 69
    • 53149090580 scopus 로고    scopus 로고
    • Buyer dependency and relational capital formation: The mediating effects of socialization processes and supplier integration
    • Petersen, K.J., Hanfield, R.B., Lawson, B., Cousins, P.D. (2008), "Buyer dependency and relational capital formation: the mediating effects of socialization processes and supplier integration" in Journal of Supply Chain Management, Vol. 44, pp. 53-65.
    • (2008) Journal of Supply Chain Management , vol.44 , pp. 53-65
    • Petersen, K.J.1    Hanfield, R.B.2    Lawson, B.3    Cousins, P.D.4
  • 71
    • 0036684519 scopus 로고    scopus 로고
    • Do formal contracts and relational governance function as substitutes or complements?
    • Poppo, L., Zenger, T. (2002), "Do formal contracts and relational governance function as substitutes or complements?" in Strategic Management Journal, Vol. 23, pp. 707-725.
    • (2002) Strategic Management Journal , vol.23 , pp. 707-725
    • Poppo, L.1    Zenger, T.2
  • 72
    • 44849138004 scopus 로고    scopus 로고
    • Measuring customers' perceptions of logistics service quality of 3PL service providers
    • Rafiq, M., Jaafae, H.S. (2007), "Measuring customers' perceptions of logistics service quality of 3PL service providers" in Journal of Business Logistics, Vol. 28, pp. 159-175.
    • (2007) Journal of Business Logistics , vol.28 , pp. 159-175
    • Rafiq, M.1    Jaafae, H.S.2
  • 73
    • 34548367535 scopus 로고    scopus 로고
    • Compound relationships between firms
    • Ross, W.T., Robertson, D.C. (2007), "Compound relationships between firms" in Journal of Marketing, Vol. 71, pp. 108-123.
    • (2007) Journal of Marketing , vol.71 , pp. 108-123
    • Ross, W.T.1    Robertson, D.C.2
  • 74
    • 0034358059 scopus 로고    scopus 로고
    • Customer-supplier duality and bidirectional supply chains in service organizations
    • Sampson, S.E. (2000), "Customer-supplier duality and bidirectional supply chains in service organizations" in International Journal of Service Industry Management, Vol. 11, pp. 348-364.
    • (2000) International Journal of Service Industry Management , vol.11 , pp. 348-364
    • Sampson, S.E.1
  • 76
    • 33746149363 scopus 로고    scopus 로고
    • Foundations and implications of a proposed unified services theory
    • Sampson, S.E., Froehle, C.M. (2006), "Foundations and implications of a proposed unified services theory" in Production and Operations Management, Vol. 15, pp. 329-343.
    • (2006) Production and Operations Management , vol.15 , pp. 329-343
    • Sampson, S.E.1    Froehle, C.M.2
  • 77
    • 20444499418 scopus 로고    scopus 로고
    • Service businesses and productivity
    • Schmenner, R.W. (2004), "Service businesses and productivity" in Decision Sciences, Vol. 35, pp. 333-347.
    • (2004) Decision Sciences , vol.35 , pp. 333-347
    • Schmenner, R.W.1
  • 78
    • 0001296455 scopus 로고
    • Role of individual attachments in the dissolution of interorganizational relationships
    • Seabright, M.A., Levinthal, D.A., Fichman, M. (1992), "Role of individual attachments in the dissolution of interorganizational relationships" in Academy of Management Journal, Vol. 35, pp. 122-160.
    • (1992) Academy of Management Journal , vol.35 , pp. 122-160
    • Seabright, M.A.1    Levinthal, D.A.2    Fichman, M.3
  • 79
    • 77955924680 scopus 로고    scopus 로고
    • The dynamics of business service exchanges: Insights from logistics outsourcing
    • Selviaridis, K., Spring, M. (2010), "The dynamics of business service exchanges: insights from logistics outsourcing" in Journal of Purchasing & Supply Management, Vol. 16, pp. 171-184.
    • (2010) Journal of Purchasing & Supply Management , vol.16 , pp. 171-184
    • Selviaridis, K.1    Spring, M.2
  • 80
    • 84864688839 scopus 로고    scopus 로고
    • Strategic multiplexity
    • Shipilov, A. (2012), "Strategic multiplexity" in Strategic Organization, Vol. 10, pp. 215-222.
    • (2012) Strategic Organization , vol.10 , pp. 215-222
    • Shipilov, A.1
  • 81
    • 34047201155 scopus 로고    scopus 로고
    • Persuasion with case studies
    • Siggelkow, N. (2007), "Persuasion with case studies" in Academy of Management Journal, Vol. 50, pp. 20-24.
    • (2007) Academy of Management Journal , vol.50 , pp. 20-24
    • Siggelkow, N.1
  • 82
    • 11844302860 scopus 로고    scopus 로고
    • Network memory: The influence of past and current networks on performance
    • Soda, G., Usai, A., Zaheer, A. (2004), "Network memory: the influence of past and current networks on performance" in Academy of Management Journal, Vol. 47, pp. 893-906.
    • (2004) Academy of Management Journal , vol.47 , pp. 893-906
    • Soda, G.1    Usai, A.2    Zaheer, A.3
  • 83
    • 30344440411 scopus 로고    scopus 로고
    • Making the transition to collaborative buyer-seller relationships: An emerging framework
    • Spekman, R.E., Carraway, R. (2005), "Making the transition to collaborative buyer-seller relationships: an emerging framework" in Industrial Marketing Management, Vol. 35, pp. 10-19.
    • (2005) Industrial Marketing Management , vol.35 , pp. 10-19
    • Spekman, R.E.1    Carraway, R.2
  • 86
    • 0032220427 scopus 로고    scopus 로고
    • Social capital and value creation: The role of intrafirm networks
    • Tsai, W., Ghoshal, S. (1998), "Social capital and value creation: the role of intrafirm networks" in Academy of Management Journal, Vol. 41, pp. 464-476.
    • (1998) Academy of Management Journal , vol.41 , pp. 464-476
    • Tsai, W.1    Ghoshal, S.2
  • 87
    • 76749103397 scopus 로고    scopus 로고
    • Ties that bind: The impact of multiple types of ties with a customer on sales growth and sales volatility
    • Tuli, K.R., Bharadwaj, S.G., Kohli, A.K. (2010), "Ties that bind: the impact of multiple types of ties with a customer on sales growth and sales volatility" in Journal of Marketing Research, Vol. 47, pp. 36-50.
    • (2010) Journal of Marketing Research , vol.47 , pp. 36-50
    • Tuli, K.R.1    Bharadwaj, S.G.2    Kohli, A.K.3
  • 88
    • 81855205182 scopus 로고    scopus 로고
    • Hybrid offerings: How manufacturing firms combine goods and services successfully
    • Ulaga, W., Reinartz, W.J. (2011), "Hybrid offerings: how manufacturing firms combine goods and services successfully" in Journal of Marketing, Vol. 75, pp. 5-23.
    • (2011) Journal of Marketing , vol.75 , pp. 5-23
    • Ulaga, W.1    Reinartz, W.J.2
  • 89
    • 0031094434 scopus 로고    scopus 로고
    • Social structure and competition in interfirm networks: The paradox of embeddedness
    • Uzzi, B. (1997), "Social structure and competition in interfirm networks: the paradox of embeddedness" in Administrative Science Quarterly, Vol. 42, pp. 35-67.
    • (1997) Administrative Science Quarterly , vol.42 , pp. 35-67
    • Uzzi, B.1
  • 90
    • 79961007981 scopus 로고    scopus 로고
    • Monitoring in service triads consisting of buyers, subcontractors and end customers
    • van der Valk, W., van Iwaarden, J. (2011), "Monitoring in service triads consisting of buyers, subcontractors and end customers" in Journal of Purchasing & Supply Management, Vol. 17, pp. 198-206.
    • (2011) Journal of Purchasing & Supply Management , vol.17 , pp. 198-206
    • van der Valk, W.1    van Iwaarden, J.2
  • 93
    • 79957491693 scopus 로고    scopus 로고
    • The dark side of buyer-supplier relationships: A social capital perspective
    • Villena, V.H., Revilla, E., Choi, T.Y. (2011), "The dark side of buyer-supplier relationships: a social capital perspective" in Journal of Operations Management, Vol. 29, pp. 561-576.
    • (2011) Journal of Operations Management , vol.29 , pp. 561-576
    • Villena, V.H.1    Revilla, E.2    Choi, T.Y.3
  • 94
    • 0034365509 scopus 로고    scopus 로고
    • Opportunism in interfirm relationships: Forms, outcomes, and solutions
    • Wathne, K.H., Heide, J.B. (2000), "Opportunism in interfirm relationships: forms, outcomes, and solutions" in Journal of Marketing, Vol. 64, pp. 36-51.
    • (2000) Journal of Marketing , vol.64 , pp. 36-51
    • Wathne, K.H.1    Heide, J.B.2
  • 96
    • 84856252992 scopus 로고    scopus 로고
    • Supply chain-wide consequences of transaction risks and their contractual solutions: Towards an extended transaction cost economics framework
    • Wever, M., Wognum, P.M., Trienekens, J.H., Omta, S.W.F. (2012), "Supply chain-wide consequences of transaction risks and their contractual solutions: towards an extended transaction cost economics framework" in Journal of Supply Chain Management, Vol. 48, pp. 73-91.
    • (2012) Journal of Supply Chain Management , vol.48 , pp. 73-91
    • Wever, M.1    Wognum, P.M.2    Trienekens, J.H.3    Omta, S.W.F.4
  • 98
    • 84936824407 scopus 로고
    • Comparative economic organization: The analysis of discrete structural alternatives
    • Williamson, O.E. (1991), "Comparative economic organization: the analysis of discrete structural alternatives" in Administrative Science Quarterly, Vol. 36, pp. 269-296.
    • (1991) Administrative Science Quarterly , vol.36 , pp. 269-296
    • Williamson, O.E.1
  • 99
    • 0002280462 scopus 로고
    • The markets and hierarchies program of research: Origins, implications, prospects
    • Van den Ven, A., Joyce, W.F. (Eds.), Wiley, New York, NY
    • Williamson, O.E., Ouchi, W.G. (1981), "The markets and hierarchies program of research: origins, implications, prospects" Van den Ven, A. and Joyce, W.F. (Eds.), Perspectives on Organization Design and Behavior, Wiley, New York, NY.
    • (1981) Perspectives on Organization Design and Behavior
    • Williamson, O.E.1    Ouchi, W.G.2
  • 101
    • 33748964178 scopus 로고    scopus 로고
    • An application-based classification to understand buyer-supplier interaction in business services
    • Wynstra, F., Axelsson, B., van der Valk, W. (2006), "An application-based classification to understand buyer-supplier interaction in business services" in International Journal of Service Industry Management, Vol. 17, pp. 474-496.
    • (2006) International Journal of Service Industry Management , vol.17 , pp. 474-496
    • Wynstra, F.1    Axelsson, B.2    van der Valk, W.3
  • 102
    • 23844547376 scopus 로고    scopus 로고
    • Benefiting from network position: Firm capabilities, structural holes, and performance
    • Zaheer, A., Bell, G.G. (2005), "Benefiting from network position: firm capabilities, structural holes, and performance" in Strategic Management Journal, Vol. 26, pp. 809-825.
    • (2005) Strategic Management Journal , vol.26 , pp. 809-825
    • Zaheer, A.1    Bell, G.G.2
  • 103
    • 79952762663 scopus 로고    scopus 로고
    • The boundary spanning capabilities of purchasing agents in buyer-supplier trust development
    • Zhang, C., Viswanathan, S., Henke, J.W. (2011), "The boundary spanning capabilities of purchasing agents in buyer-supplier trust development" in Journal of Operations Management, Vol. 29, pp. 318-328.
    • (2011) Journal of Operations Management , vol.29 , pp. 318-328
    • Zhang, C.1    Viswanathan, S.2    Henke, J.W.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.