Balance theory applied to service quality: A focus on the organization, provider, and consumer triad

Journal of Business and Psychology

Volumn 12, Issue 2, 1997, Pages 99-120

  Carson, Paula Phillips ^a   Carson, Kerry D ^a   Knouse, Stephen B ^a   Roe, C William ^a  

^a UNIVERSITY OF LOUISIANA AT LAFAYETTE   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0031370992     PISSN: 08893268     EISSN: None     Source Type: Journal    
DOI: 10.1023/A:1025061816323     Document Type: Review

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