Services supply management: The next frontier for improved organizational performance

California Management Review

Volumn 49, Issue 4, 2007, Pages 44-66

  Ellram, Lisa M ^a,b   Tate, Wendy L ^c   Billington, Corey ^d  

^a Department of Bussiness ^*  (United States)

^b Department of Environmental and Radiological Health Sciences   (United States)

^c UNIVERSITY OF TENNESSEE   (United States)

^d Department of Operations Management and Procurement   (China)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 34548306917     PISSN: 00081256     EISSN: None     Source Type: Journal    
DOI: 10.2307/41166405     Document Type: Article

References (61)

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3. Bureau of Economic Analysis, op. cit.
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10. Ibid.
11. The purchasing process was developed through information obtained in R. Handfield, G. Ragatz, K. Petersen, and R. Monczka, "Involving Suppliers in New Product Development," California Management Review, 42/1 (Fall 1999): 59-82;
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38. Ibid.
39. Ellram and Billington (2002), op. cit.
40. CAPS Center for Strategic Supply Research (2006), op. cit.
41. Ibid.
42. Ellram, Tate, and Billington (2004), op. cit.
43. Ibid.
44. Ibid.
45. Ibid.
46. Williamson (1975, 1985, 1988), op. cit.
47. Ellram, Tate, and Billington (2004), op. cit.
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50. Ellram, Tate, and Billington (2004), op. cit.
51. Ibid.
52. Ibid.
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55. T. Noordewier, G. John, and J. Nevin, "Performance Outcomes of Purchasing Arrangements in Industrial Buyer-Vendor Relationship," Journal of Marketing 54/4 (October 1990): 80-93.
56. Ellram, Tate, and Billington (2004), op. cit.
57. William Atkinson, "Managing the Business Services Spend Effectively," Purchasing Magazine. February 17, 2005, pp. 47-48; Ellram and Billington (2002), op. cit.
58. B.A. Aubert, M. Patry, and S. Rivard, "Assessing the Risk of IT Outsourcing," System Sciences, Proceedings of the 31st Hawaii International Conference on System Sciences, January 6-9, 1998.
59. Ibid.
60. S.W. Anderson and H.C. Dekker, "Management Control for Market Transactions: The Relation Between Transaction Characteristics, Incomplete Contract Design and Subsequent Performance," Management Science, 51/12 (December 2005): 1734-1752.
61. Ibid.