Corporate social responsibilities, consumer trust and corporate reputation: South Korean consumers' perspectives

Journal of Business Research

Volumn 67, Issue 3, 2014, Pages 295-302

  Park, Jongchul ^a   Lee, Hanjoon ^b   Kim, Chankon ^c  

^a Chosun University   (South Korea)

^b Hanyang University   (South Korea)

^c SAINT MARY S UNIVERSITY   (Canada)

Author keywords

Consumer trust; Corporate reputation; CSR; Mediation; Social benevolence; Trust

Indexed keywords

EID: 84890566191     PISSN: 01482963     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jbusres.2013.05.016     Document Type: Article

References (54)

1. Abratt R., Kleyn N. Corporate identity, corporate branding and corporate reputations: Reconciliation and integration. European Journal of Marketing 2012, 46(7/8):1048-1063.
2. Andrews J.C., Netemeyer R.G., Burton S., Moberg D.P., Christiansen A. Understanding adolescent intentions to smoke: An examination of relationships among social influence, prior trial behavior, and anti-tobacco campaign advertising. Journal of Marketing 2004, 68(3):110-123.
3. Bagozzi R.P., Yi Y. Multitrait-multimethod matrices in consumer research. Journal of Consumer Research 1991, 17(4):426-439.
4. Barber B. The logic and limits of trust 1983, Rutgers University Press, New Brunswick, NJ.
5. Baron R.M., Kenny D.A. The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology 1986, 51(6):1173-1182.
6. Baucus M.S., Baucus D.B. Paying the piper: An empirical examination of longer-term financial consequences of illegal corporate behavior. Academy of Management Journal 1997, 40(1):129-151.
7. Becker-Olsen K.L., Cudmore B.A., Hill R.P. The impact of perceived corporate responsibility on consumer behavior. Journal of Business Research 2006, 59:46-53.
8. Bendixen M., Abratt R. Corporate identity, ethics and reputation in supplier-buyer relationships. Journal of Business Ethics 2007, 76:69-82.
9. Bielak D., Bonini S.M.J., Oppenheim J.M. CEOs on strategy and social issues. McKinsey Quarterly 2007, 8-12. (October).
10. Brammer S., Millington A. Corporate reputation and philanthropy: An empirical analysis. Journal of Business Ethics 2005, 61:29-44.
11. Brown T.J., Dacin P.A. The company and the product: Corporate associations and consumer product responses. Journal of Marketing 1997, 61(1):68-84.
12. Busch P., Wilson D. An experimental analysis of a salesman's expert and referent bases of social power in the buyer-seller dyad. Journal of Marketing Research 1976, 13:3-11.
13. Caldwell C., Clapham S. Organizational trustworthiness: An international perspective. Journal of Business Ethics 2003, 47:349-364.
14. Carroll A.B. Corporate social responsibility: Evolution of a definitional construct. Business and Society 1999, 38(3):268-295.
15. Castaldo S., Perrini F., Misani N., Tencati A. The missing link between corporate social responsibility and consumer trust: The case of fair trade products. Journal of Business Ethics 2009, 84(1):1-15.
16. Creyer E.H., Ross W.T. The influence of firm behavior on purchase intention: Do consumers really care about business ethics?. Journal of Consumer Marketing 1997, 14(6):421-432.
17. Elkins J.R. Corporations and the criminal law: An uneasy alliance. Kentucky Law Journal 1976, 65:73-129.
18. Fazio R.H. How do attitudes guide behavior?. Handbook of motivation and cognition: Foundations of social behavior 1986, 204-243. Guilford Press, New York. R.M. Sorrentino, E.T. Higgins (Eds.).
19. Fein S. Effects of suspicion on attributional thinking and the correspondence bias. Journal of Personality and Social Psychology 1996, 70:1164-1184.
20. Fishbein M., Ajzen I. Beliefs, attitude, intention and behavior: An introduction to theory and research 1975, Addison-Wesley, Reading, MA.
21. Folkes V.S., Kamins M.A. Effects of information about firms' ethical and unethical actions on consumers' attitudes. Journal of Consumer Psychology 1999, 8(3):243-259.
22. Fombrun C.J. Reputation: Realizing value from the corporate image 1996, Harvard Business School Press, Boston, MA.
23. Forehand M.R., Grier S. When is honesty the best policy? The effect of stated company intent on consumer skepticism. Journal of Consumer Psychology 2003, 13:349-356.
24. Ganesan S. Determinants of long-term orientation in buyer-seller relationships. Journal of Marketing 1994, 58(2):1-19.
25. Godfrey P.C. The relationship between corporate philanthropy and shareholder wealth: A risk management perspective. Academy of Management Review 2005, 30:777-798.
26. Grunwald G., Bernd H. Impacts of reputation for quality on perceptions of company responsibility and product-related dangers in times of product-recall and public complaints crises: Results from an empirical investigation. Corporate Reputation Review 2010, 13(4):264-283.
27. Hillenbrand C., Money K., Pavelin S. Stakeholder-defined corporate responsibility for a pre-credit-crunch financial service company: Lessons for how good reputations are won and lost. Journal of Business Ethics 2012, 105:337-356.
28. Jöreskog K.G., Sörbom D. LISREL8 user's reference guide 1993, Scientific Software, Chicago IL.
29. Keh H.T., Xie Y. Corporate reputation and customer behavioral intentions: The roles of trust, identification and commitment. Industrial Marketing Management 2009, 38(7):732-742.
30. Kim C., Lee H. Development of family triadic measures for children's purchase influence. Journal of Marketing Research 1997, 34(3):307-321.
31. Lamberti L., Lettieri E. CSR practices and corporate strategy: Evidence from a longitudinal case study. Journal of Business Ethics 2008, 87(2):153-168.
32. Luo X., Bhattacharya C.B. Corporate social responsibility, customer satisfaction, and market value. Journal of Marketing 2006, 70(4):1-18.
33. Maignan I., Ferrell O.C. Antecedents and benefits of corporate citizenship: An investigation of French business. Journal of Business Research 2001, 51(1):37-51.
34. Mayer R.C., Davis J.H., Schoorman D.F. An integrative model of organizational trust. Academy of Management Review 1995, 20(3):709-734.
35. McKnight D.H., Choudhury V., Kacmar C. Developing and validating trust measures for e-commerce: An integrative typology. Information Systems Research 2002, 13(3):334-359.
36. McWilliams A., Siegel D.S. Corporate social responsibility: A theory of the firm perspective. Academy of Management Review 2001, 26(1):117-127.
37. Morales A.C. Giving firms an "E" for effort: Consumer responses to high effort firms. Journal of Consumer Research 2005, 31(4):806-812.
38. Morgan R.M., Hunt S.D. The commitment-trust theory of relationship marketing. Journal of Marketing 1994, 58(3):20-38.
39. Pivato S., Misani N., Tencati A. The impact of corporate social responsibility on consumer trust: the case of organic food. Business Ethics: A European Review 2008, 17(1):3-12.
40. Podsakoff P.M., Organ D.W. Self-reports in organizational research: Problems and prospects. Journal of Management 1986, 12:69-82.
41. Porter M.E., Kramer M.R. The competitive advantage of corporate philanthropy. Harvard Business Review 2002, 57-68. (December).
42. Rose C., Thomsen S. The impact of corporate reputation on performance: Some Danish evidence. European Management Journal 2004, 22(2):201-210.
43. Sen S., Bhattacharya C.B. Does doing good always lead to doing better? Consumer reactions to corporate social responsibility. Journal of Marketing Research 2001, 38(2):225-243.
44. Sirdeshmukh D., Singh J., Sabol B. Consumer trust, value, and loyalty in relational exchanges. Journal of Marketing 2002, 66(1):15-37.
45. Smith C.N., Quelch J.A. Ethics in marketing 1993, Irwin, Homewood, IL.
46. Thorsten H., Gwinner K.P., Gremler D.D. Understanding relationship marketing outcomes: An integration of relational benefits and relationship quality. Journal of Service Research 2002, 4(3):230-247.
47. Valchos P.A., Tsamakos A., Vrechopoulos, Adam P., Avramidis P.K. Corporate social responsibility: Attributions, loyalty, and the mediating role of trust. Journal of the Academy of Marketing Science 2009, 37(2):170-180.
48. Walsh G., Beatty S.E. The customer-based corporate reputation of a service firm: Scale development and validation. Journal of the Academy of Marketing 2007, 35(1):127-143.
49. Walsh G., Mitchell V.W., Jackson P.R., Beatty S.E. Examining the antecedents and consequences of corporate reputation: A customer perspective. British Journal of Management 2009, 20(2):187-203.
50. Wang Y., Lo H.P., Hui Y.V. The antecedents of service quality and product quality and their influences on bank reputation: Evidence from the banking industry in China. Managing Service Quality 2003, 13(1):72-83.
51. Weiss A.M., Anderson E., Maclnnis D.J. Reputation management as a motivation for sales structure decisions. Journal of Marketing 1999, 63(4):74-89.
52. White T.B. Consumer trust and advice acceptance: The moderating roles of benevolence, expertise, and negative emotions. Journal of Consumer Psychology 2005, 15(2):141-148.
53. Williams R.J., Barrett J.D. Corporate philanthropy, criminal activities and firms reputation: Is there a link?. Journal of Business Ethics 2000, 26(4):341-350.
54. Yoon Y., Zeynep G.C., Schwarz N. The effect of corporate social responsibility (CSR) activities on companies with bad reputations. Journal of Consumer Psychology 2006, 16(4):377-390.