Impacts of reputation for quality on perceptions of company responsibility and product-related dangers in times of product-recall and public complaints crises: Results from an empirical investigation

Corporate Reputation Review

Volumn 13, Issue 4, 2010, Pages 264-283

  Grunwald, Guido ^a   Hempelmann, Bernd ^b  

^a UNIVERSITY OF OSNABRÜCK   (Germany)

^b Welfenakademie Braunschweig   (Germany)

Author keywords

crisis management; negative publicity; product harm crisis; product recalls; public complaints; quality reputation

Indexed keywords

EID: 79751473692     PISSN: 13633589     EISSN: 14791889     Source Type: Journal    
DOI: 10.1057/crr.2010.23     Document Type: Article

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