Views from consumers next in line: The fundamental attribution error in a service setting

Journal of the Academy of Marketing Science

Volumn 33, Issue 2, 2005, Pages 139-152

  Cowley, Elizabeth ^a  

^a UNIVERSITY OF SYDNEY   (Australia)

Author keywords

Attribution; Expectations; Services; Social inference process; Value orientation

Indexed keywords

EID: 15844404230     PISSN: 00920703     EISSN: None     Source Type: Journal    
DOI: 10.1177/0092070304268627     Document Type: Article

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