IT Service Management: Towards a contingency theory of performance measurement

International Conference on Information Systems 2011, ICIS 2011

Volumn 3, Issue , 2011, Pages 2589-2606

  Gacenga, Francis ^a   Cater Steel, Aileen ^a   Tan, Wui Gee ^a   Toleman, Mark ^a  

^a UNIVERSITY OF SOUTHERN QUEENSLAND   (Australia)

Author keywords

Content analysis; Contingency theory; IT infrastructure library; IT Service Management; Performance measurement; Service science

Indexed keywords

CONTENT ANALYSIS; CONTINGENCY THEORY; IT INFRASTRUCTURE LIBRARIES; IT SERVICE MANAGEMENT; PERFORMANCE MEASUREMENTS; SERVICE SCIENCE;

HARDWARE;

INFORMATION SYSTEMS;

EID: 84884614793     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

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