Implementing an ITIL-based IT service management measurement system

4th International Conference on Digital Society, ICDS 2010, Includes CYBERLAWS 2010: The 1st International Conference on Technical and Legal Aspects of the e-Society

Volumn , Issue , 2010, Pages 249-254

  Lahtela, Antti ^a   Jäntti, Marko ^a   Kaukola, Jukka ^b  

^a UNIVERSITY OF EASTERN FINLAND   (Finland)

^b Tieto Energy Finland   (Finland)

Author keywords

It service management; ITIL; Measurement

Indexed keywords

BEST PRACTICE; FINLAND; IMPLEMENTATION PROJECTS; INCIDENT MANAGEMENT; IT INFRASTRUCTURES; IT SERVICE MANAGEMENT; IT SERVICE PROVIDERS; IT SERVICES; MEASUREMENT SYSTEM; PROBLEM MANAGEMENT; PROCESS METRICS; RESEARCH PROBLEMS; SERVICE SUPPORT;

MANAGEMENT; MEASUREMENTS;

INFORMATION TECHNOLOGY;

EID: 77952171314     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/ICDS.2010.48     Document Type: Conference Paper

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