Lean in UK Government: Internal efficiency or customer service

Production Planning and Control

Volumn 24, Issue 10-11, 2013, Pages 903-915

  Radnor, Zoe ^a   Johnston, Robert ^b  

^a CARDIFF UNIVERSITY   (United Kingdom)

^b UNIVERSITY OF WARWICK   (United Kingdom)

Author keywords

customer service; efficiency; Lean; process; public sector

Indexed keywords

CUSTOMER SERVICES; GOVERNMENT DEPARTMENTS; INTERNAL EFFICIENCIES; INTERNAL OPERATIONS; LEAN; MARKET-DRIVEN APPROACHES; PUBLIC SECTOR; SERVICE OPERATIONS;

EFFICIENCY; PROCESSING; SOCIETIES AND INSTITUTIONS;

SALES;

EID: 84884586024     PISSN: 09537287     EISSN: 13665871     Source Type: Journal    
DOI: 10.1080/09537287.2012.666899     Document Type: Article

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