Internal service - Barriers, flows and assessment

International Journal of Service Industry Management

Volumn 19, Issue 2, 2008, Pages 210-231

  Johnston, Robert ^a  

^a UNIVERSITY OF WARWICK   (United Kingdom)

Author keywords

Service improvements; Service levels; Total quality management

Indexed keywords

EID: 43449098137     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564230810869748     Document Type: Article

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