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Volumn 29, Issue 1, 2009, Pages 54-76

Lean transformation in the pure service environment: The case of the call service centre

Author keywords

Call centres; Lean production; Organizational change; Service industries

Indexed keywords


EID: 66249100587     PISSN: 01443577     EISSN: None     Source Type: Journal    
DOI: 10.1108/01443570910925361     Document Type: Article
Times cited : (210)

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* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.