From prescription to description: A critique and reorientation of service culture

Managing Service Quality

Volumn 15, Issue 3, 2005, Pages 230-244

  Skålén, Per ^a   Strandvik, Tore ^b  

^a KARLSTAD UNIVERSITY   (Sweden)

^b HANKEN SCHOOL OF ECONOMICS   (Finland)

Author keywords

Health services; Operations management; Organizational culture; Services

Indexed keywords

EID: 19744365088     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520510597791     Document Type: Article

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