Reconceptualizing rhetorical practices in organizations: The impact of social media on internal communications

Information and Management

Volumn 50, Issue 2-3, 2013, Pages 112-124

  Huang, Jimmy ^a   Baptista, João ^a   Galliers, Robert D ^b  

^a UNIVERSITY OF WARWICK   (United Kingdom)

^b BENTLEY UNIVERSITY   (United States)

Author keywords

Interpretive; Intra organizational communication; Multiple case study research; Rhetorical practices; Social media

Indexed keywords

HUMAN RESOURCE MANAGEMENT; SOCIAL NETWORKING (ONLINE); SOCIETIES AND INSTITUTIONS; TELECOMMUNICATION INDUSTRY;

INTERPRETIVE; MULTIPLE-CASE STUDY; ORGANIZATIONAL COMMUNICATION; RHETORICAL PRACTICES; SOCIAL MEDIA;

ECONOMIC AND SOCIAL EFFECTS;

EID: 84881483491     PISSN: 03787206     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.im.2012.11.003     Document Type: Article

References (64)

1. M. Alvesson, D. Kärreman, Taking the linguistic turn in organizational research: challenges, responses, consequences, Journal of Applied Behavioral Science 36 (1), 2000, pp. 134-156.
2. P. Argenti, R Howell, K. Beck, The strategic communication imperative, MIT Sloan Management Review 46 (1), 2005, pp. 82-89.
3. J. Balmer, Corporate identity, corporate branding and corporate marketing, European Journal of Marketing 35 (3/4), 2001, pp. 248-291.
4. J. Bansler, J. Damsgaard, R Scheepers, E. Havn, J. Thommesen, Corporate intranet implementation: managing emergent technology and organizational practice, Journal of the AIS 1 (1), 2000, pp. 1-39.
5. J. Baptista, Institutionalization as a process of interplay between technology and its organizational context of use, Journal of Information Technology 24 (4), 2009, pp. 305-319.
6. J. Baptista, J. Huang, RD. Galliërs, Rhetorical diffusion and internal ambidexterity: emerging challenges and approaches in using social media inside organizations, The 27th EGOS Colloquium 2011.
7. J. Baptista, S. Newell, W. Currie, Paradoxical effects of institutionalisation on the strategic awareness of technology in organizations, Journal of Strategic Information Systems 19 (3), 2010, pp. 171-183.
8. S.J. Barnes, R Vidgen, User acceptance and corporate intranet quality: an evaluation with iQual, Information and Management 49 (3/4), 2012, pp. 164-170.
9. S. Bliss, Walmart's social network revolution, Strategic Communication Management 14 (1), 2010, pp. 28-31.
10. G. Cheney, J. McMillan, Organizational rhetoric and the practice of criticism, Journal of Applied Communication Research 18 (2), 1990, pp. 92-114.
11. G. Cheney, LT. Christensen, C. Conrad, D.J. Lair, Corporate rhetoric as organizational discourse, in: D. Grant, C. Hardy, C. Oswick, L Putnam (Eds.), Organizational Discourse, Sage, London, 2004.
12. R Crable, 'Organizational rhetoric' as the fourth greatsystem: theoretical, critical, and pragmatic implications, Journal of Applied Communication Research 18 (2), 1990, pp. 115-128.
13. RE. Crable, S.L Vibbert, Managing issues and influencing public policy, Public Relations Review 11 (1), 1986, pp. 3-16.
14. A Duane, P. Finnegan, Managing empowerment and control in an intranet environment, Information Systems Journal 13 (2), 2003, pp. 133-158.
15. RG. Eccles, N. Nohria. J.D. Berldey, Beyond the Hype: Rediscovering the Essence of Management, Harvard Business School Press, Boston, 1992.
16. K.M. Eisenhardt, Building theories from case study research, Academy of Management Review 14 (4), 1989, pp. 532-550.
17. K.M. Eisenhardt, N. Furr, C. Bingham, Microfoundations of performance: balancing efficiency and flexibility in dynamic environments, Organization Science 21 (5), 2010, pp. 1263-1273.
18. K.M. Eisenhardt, J.A Martin, Dynamic capabilities: what are they? Strategic Management Journal 21 (10/11), 2000, pp. 1105-1121.
19. N. Erkama, E. Vaara, Struggles over legitimacy in global organizational restructuring: a rhetorical perspective on legitimation strategies and dynamics in a shutdown case, Organization Studies 31 (7), 2010, pp. 813-839.
20. P.B. Evans, T.S. Wurster, Strategy and the new economics of information, Harvard Business Review 75 (5), 1997, pp. 70-82.
21. S. Fournier, J. Avery, The uninvited brand, Business Horizons 54 (3), 2011, pp. 193-207.
22. C.B. Gibson, J. Birkinshaw, The antecedents, consequences, and mediating role of organizational ambidexterity, Academy of Management Journal 47 (2), 2004, pp. 209-226. (Pubitemid 38845937)
23. S. Green, A rhetorical theory of diffusion, Academy of Management Review 29 (4), 2004, pp. 653-669.
24. C. Halliburton, A Ziegfeld, How do major European companies communicate their corporate identity across countries? An empirical investigation of corporate Internet communications Journal of Marketing Management 25 (4), 2009, pp. 909-925.
25. R Hanna, A. Rohm, V. Crittenden, We're all connected: the power of the social media ecosystem, Business Horizons 54 (3), 2011, pp. 265-273.
26. P. Hirsch, From ambushes to golden parachutes: corporate takeovers as an instance of cultural framing and institutional integration, American Journal of Sociology 91 (4), 1986, pp. 800-837.
27. J. Huang, R.D. Galliërs, The importance of rhetoric in conceptualising IS adoption, Journal of Enterprise Information Management 24 (3), 2011, pp. 219-223.
28. M. Humphreys, A. Brown, Dress and identity: a Turkish case study, Journal of Management Studies 39 (7), 2002, pp. 927-952.
29. S.L. Jarvenpaa, D.E. Leidner, Communication and trust in global virtual teams, Organization Science 10 (6), 1999, pp. 791-815.
30. P. Jarzabkowski, Strategy as practice: recursive, adaptive and practices-in-use, Organization Studies 25 (4), 2004, pp. 529-560. (Pubitemid 38706398)
31. P. Jarzabkowski, J. Sillince, D. Shaw, Strategic ambiguity as a rhetorical resource for enabling multiple interests, Human Relations 63 (2), 2010, pp. 219-248.
32. S. Kaplan, Framing contests: strategy making under uncertainty, Organization Science 19 (5), 2008, pp. 729-752.
33. A Kaplan, M. Haenlein, Users of the world, unite! The challenges and opportunities of social media, Business Horizons 53 (1), 2010, pp. 59-68.
34. J. Kietzmann, K. Hermkens, I. McCarthy, B. Silvestre, Social media? Get serious! Understanding the functional building blocks of social media Business Horizons 54 (3), 2011, pp. 241-251.
35. H. Klein, M. Myers, A set of principles for conducting and evaluating interpretive field studies in information systems, MIS Quarterly 23 (1), 1999, pp. 67-94.
36. C. Lin, Webcasting adoption: technology fluidity, user innovativeness, and media substitution, Journal of Broadcasting and Electronic Media 48 (3), 2004, pp. 157-178.
37. A Martini, M. Corso, L Pellegrini, An empirical roadmap for intranet evolution, International Journal of Information Management 29 (4), 2009, pp. 295-308.
38. A McAfee, Enterprise 2.0: New Collaborative Tools for Your Organization's Toughest Challenges, Harvard Business Press, Cambridge, MA 2009.
39. M.B. Miles, AM. Hubermann, Qualitative Data Analysis: An Expanded Sourcebook Sage, London, 2004.
40. S. Newell, J. Huang, Knowledge integration processes and dynamics within the context of cross-functional projects, International Journal of Project Management 23 (1), 2003, pp. 167-176. (Pubitemid 36300277)
41. S. Newell, H. Scarbrough, J. Swan, From global knowledge management to internal electronic fences: contradictory outcomes of intranet development, British Journal of Management 12 (2), 2001, pp. 97-111. (Pubitemid 33695890)
42. W.J. Orlikowski, CASE tools as organizational change: investigating incremental and radical changes in systems development, MIS Quarterly 17 (3), 1993, pp. 309-340.
43. S.L. Pan, B. Tan, Demystifying case research: a structured-pragmatic- situational (SPS) approach to conducting case studies, Information and Organization 21 (3), 2011, pp. 161-176.
44. L Pitt, P.P. Berthon, Just when you thought it was safe to go back into the Web: marketing meets Web 2.0, social media, and creative customers, Business Horizons 54 (3), 2010, pp. 181-183.
45. D. Robey, M.C. Boudreau, Accounting for the contradictory organizational consequences of information technology: theoretical directions and methodological implication, Information Systems Research 10 (2), 1999, pp. 167-185.
46. T. Schatzki, Introduction: practice theory, in: T. Schatzki, K.K. Cetina, E. von Savigny (Eds.), The Practice Turn in Contemporary Theory, Routledge, London, 2001.
47. G. Schreyögg, J. Sydow, Organizing for fluidity? Dilemmas for new organizational forms Organization Science 21 (6), 2010, pp. 1251-1262.
48. J. Sillince, A contingency theory of rhetorical congruence, Academy of Management Review 30 (3), 2005, pp. 608-621. (Pubitemid 41017168)
49. J. Sillince, G. Harindranath, C. Harvey, Getting acceptance that radically new working practices are required: institutionalization of arguments about change within a healthcare organization, Human Relations 54 (11), 2001, pp. 1421-1454.
50. J. Sillince, A. Brown, Multiple organizational identities and legitimacy: the rhetoric of police websites, Human Relations 62 (12), 2009, pp. 1829-1856.
51. J. Skägeby, Gift-giving as a conceptual framework: framing social behavior in online networks, Journal of Information Technology 25 (2), 2010, pp. 170-177.
52. W. Skok C. Kalmanovitch, Evaluating the role and effectiveness of an intranet in facilitating knowledge management: a case study at Surrey County Council, Information and Management 42 (5), 2005, pp. 731-744. (Pubitemid 40655117)
53. K. Starkey, C. Barnatt, T. Tempest, Beyond networks and hierarchies: latent organizations in the U.K. television industry, Organization Science 11 (3), 2000, pp. 299-305.
54. R Suddaby, RR. Greenwood, Rhetorical strategies of legitimacy, Administrative Science Quarterly 50 (1), 2005, pp. 35-67.
55. A Toffler, The Third Wave, Bantam Books, New York 1982.
56. M.L. Tushman, C. O'Reilly, Ambidextrous organizations: managing evolutionary and revolutionary change, California Management Review 38 (1), 1996, pp. 8-30.
57. E. Vaara, J. Tienari, A discursive perspective on legitimation strategies in MNCs, Academy of Management Review 33 (4), 2008, pp. 985-993.
58. E. Vaast, O brother, where are thou? Management Communication Quarterly 18 (1), 2004, pp. 5-44.
59. G. Walsham, Interpretive case studies in IS research: nature and method, European Journal of Information Systems 4 (1), 1995, pp. 74-81.
60. K.E. Weick Making Sense of the Organization, Blackwell, Oxford, 2001.
61. R Whittington, Completing the practice turn in strategy research, Organization Studies 27 (12), 2006, pp. 613-634. (Pubitemid 43707774)
62. A Winger, Face-to-face communication: is it really necessary in a digitizing world? Business Horizons 48 (3), 2005, pp. 247-253. (Pubitemid 40553690)
63. X. Li, T.J. Hess, J.S. Valacich, Why do we trust new technology? A study of initial trust formation with organizational information systems Journal of Strategic Information Systems 17 (1), 2008, pp. 39-71.
64. V.J. Sambamurthy, S.L. Jarvenpaa (Eds.), Trust in the digital economy, special issue, Journal of Strategic Information Systems 11 (3), 2002, pp. 183-185.