Demystifying case research: A structured-pragmatic-situational (SPS) approach to conducting case studies

Information and Organization

Volumn 21, Issue 3, 2011, Pages 161-176

  Pan, Shan L ^a   Tan, Barney ^b  

^a NATIONAL UNIVERSITY OF SINGAPORE   (Singapore)

^b UNIVERSITY OF SYDNEY   (Australia)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 80052769309     PISSN: 14717727     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.infoandorg.2011.07.001     Document Type: Article

References (67)

1. Bacharach S.B. Organizational theories: Some criteria for evaluation. Academy of Management Review 1989, 14(4):496-515.
2. Barney J.B. Firm resources and sustained competitive advantage. Journal of Management 1991, 17(1):99-120.
3. Beath C.M., Ross J.W. Chevron: Outsourcing commodity services in a commodity business. CISR Working Paper 2007, Retrieved from. http://cisr.mit.edu/blog/documents/2007/06/22/mit_cisrwp371_chevron.pdf/.
4. Beath C.M., Ross J.W. Information and transformation at Swiss Re: Maximizing economic value. CISR Working Paper 2007, Retrieved from. http://cisr.mit.edu/blog/documents/2007/12/17/mit_cisrwp373_swissre_infoandtrans.pdf/.
5. Biernacki P., Waldorf D. Snowball sampling: Problems and techniques of chain referral sampling. Sociological Methods and Research 1981, 10(2):141-163.
6. Brown S.L., Eisenhardt K.M. The art of continuous change: Linking complexity theory and time-paced evolution in relentlessly shifting organizations. Administrative Science Quarterly 1997, 42(1):1-34.
7. Chan Y.E. Why haven't we mastered alignment? The importance of informal organizational structure. MIS Quarterly Executive 2002, 1(2):97-112.
8. Chua C.E.H., Wareham J., Robey D. The role of online trading communities in managing Internet auction fraud. MIS Quarterly 2007, 31(4):759-781.
9. Darke P., Shanks G., Broadbent M. Successfully completing case study research: Combining rigour, relevance and pragmatism. Information Systems Journal 1998, 8(4):273-289.
10. D'Aveni R.A. Hypercompetition: Managing the dynamics of strategic maneuvering 1994, Free Press, New York, NY.
11. Dube L., Pare G. Rigor in information systems positivist case research: Current practices, trends and recommendations. MIS Quarterly 2003, 27(4):597-635.
12. Eisenhardt K.M. Building theories from case study research. Academy of Management Review 1989, 14(4):532-550.
13. Eisenhardt K.M., Graebner M.E. Theory building from cases: Opportunities and challenges. Academy of Management Journal 2007, 50(1):25-32.
14. Geertz C. The interpretation of cultures 1973, Basic Books, New York, NY.
15. Gephart R.P. From the editors: Qualitative research and the academy of management journal. Academy of Management Journal 2004, 47(4):454-462.
16. Glaser B.G., Strauss A. The discovery of grounded theory: Strategies for qualitative research 1967, Aldine de Gruyter, Hawthorne, NY.
17. Golden-Biddle K., Locke K. Composing qualitative research 1997, Sage, Thousand Oaks, CA.
18. Halaweh M., Fidler C., McRobb S. Integrating the grounded theory method and case study research methodology within IS research: A possible 'road map'. ICIS 2008 Proceedings 2008, Retrieved from. http://aisel.aisnet.org/icis2008/165/.
19. Hall C.S., Lindzey G., Campbell J.B. Theories of personality 1998, John Wiley & Sons, Hoboken, NJ. 4th ed.
20. Hallen B.L., Eisenhardt K.M. Catalyzing strategies: How entrepreneurs accelerate inter-organizational relationship formation to secure professional investments. Working Paper 2008, Retrieved from. http://ssrn.com/abstract=1372328.
21. Iansiti M., Levien R. The keystone advantage: What the new dynamics of business ecosystems mean for strategy, innovation and sustainability 2004, Harvard Business School Press, Boston, MA.
22. Kim H.-W., Pan S.L. Towards a process of information systems implementation: The case of customer relationship management (CRM). The Database for Advances in Information Systems 2006, 37(1):59-76.
23. Klein H.K., Myers M.D. A set of principles for conducting and evaluating interpretive field studies in information systems. MIS Quarterly 1999, 23(1):67-93.
24. Lacity M.C., Fox J. Creating global shared services: Lessons from Reuters. MIS Quarterly Executive 2008, 7(1):17-32.
25. Langley A. Strategies for theorizing from process data. Academy of Management Review 1999, 24(4):691-710.
26. Lee A.S., Baskerville R.L. Generalizing generalizability in information systems research. Information Systems Research 2003, 14(3):221-243.
27. Lee A.S., Hubona G.S. A scientific basis for rigor in information systems research. MIS Quarterly 2009, 33(2):237-262.
28. Markus M.L., Steinfeld C.W., Wigand R.T., Minton G. Industry-wide information systems standardization as collective action: The case if the U.S. residential mortgage industry. MIS Quarterly 2006, 30:439-465. (Special Issue).
29. Martin J., Siehl C. Organizational culture and counter culture: An uneasy symbiosis. Organizational Dynamics 1983, 12(2):52-64.
30. Meyer C.B. A case in case study methodology. Field Methods 2001, 13(4):329-352.
31. Miles M.B., Huberman A.M. Qualitative data analysis: An expanded sourcebook 1994, Sage, Thousand Oaks, CA. 2nd ed.
32. Mingers J. The paucity of multimethod research: A review of the information systems literature. Information Systems Journal 2003, 13(3):233-249.
33. Myers M.D., Newman M. The qualitative interview in IS research: Examining the craft. Information and Organization 2007, 17(1):2-26.
34. Neuman L.W. Social research methods: Qualitative and quantitative approaches 2005, Allyn and Bacon, Boston, MA. 6th ed.
35. Pan S.L., Leidner D. Bridging communities of practice with information technology in pursuit of global knowledge sharing. The Journal of Strategic Information Systems 2003, 12(1):71-88.
36. Pan S.L., Pan G., Chen A.J.W., Hsieh M.H. The dynamics of implementing and managing modularity of organizational routines during capability development: Insights from a process model. IEEE Transactions on Engineering Management 2007, 54(4):800-813.
37. Pan S.L., Pan G., Devadoss P.R. E-government capabilities and crisis management: Lessons from combating SARS in Singapore. MIS Quarterly Executive 2005, 4(4):385-397.
38. Pan G., Pan S.L., Newman M. Managing information technology project escalation and de-escalation: An approach-avoidance perspective. IEEE Transactions on Engineering Management 2009, 56(1):76-94.
39. Patton M.Q. Qualitative research and evaluation methods 2003, Sage, Thousand Oaks, CA. 3rd ed.
40. Pettigrew A.M. Longitudinal field research on change: Theory and practice. Organization Science 1990, 1(3):267-292.
41. Pfeffer J. Barriers to the advance of organizational science: Paradigm development as a dependent variable. Academy of Management Review 1993, 18(4):599-620.
42. Pratt M.G. Fitting oval pegs into round holes: Tensions in evaluating and publishing qualitative research in top-tier North American journals. Organizational Research Methods 2008, 11(3):481-509.
43. Pratt M.G. For the lack of a boilerplate: Tips on writing up (and reviewing) qualitative research. Academy of Management Journal 2009, 52(5):856-862.
44. Pratt M.G., Rosa J.A. Transforming work-family conflict into commitment in network marketing organizations. Academy of Management Journal 2003, 46(4):395-418.
45. Ravishankar M.N., Pan S.L., Leidner D. Examining the strategic alignment and implementation success of a KMS: A subculture based multi-level analysis. Information Systems Research 2011, 22(1):39-59.
46. Sabherwal R., Hirschheim R., Goles T. The dynamics of alignment: Insights from a punctuated equilibrium model. Organization Science 2001, 12(2):179-197.
47. Sambamurthy V., Bharadwaj A., Grover V. Shaping agility through digital options: Reconceptualizing the role of information technology in contemporary firms. MIS Quarterly 2003, 27(2):237-263.
48. Sambamurthy V., Zmud R.W. Arrangements for information technology governance: A theory of multiple contingencies. MIS Quarterly 1999, 23(2):261-290.
49. Schultze U., Orlikowski W.J. A practice perspective on technology-mediated network relations: The use of Internet-based self-serve technologies. Information Systems Research 2004, 15(1):87-106.
50. Seale C. Quality in qualitative research. Qualitative Inquiry 1999, 5(4):465-478.
51. Siggelkow N. Persuasion with case studies. Academy of Management Journal 2007, 50(1):20-24.
52. Strauss A., Corbin J. Basics of qualitative research: Techniques and procedures for developing grounded theory 1998, Sage, Thousand Oaks, CA. 2nd ed.
53. Sutton R.I., Staw B.M. What theory is not. Administrative Science Quarterly 1995, 40(3):371-384.
54. Tan B., Pan S.L., Cha V. Developing a customer-centric, inclusive e-government: Lessons from the Central Provident Fund Board of Singapore. Paper presented at the International Conference on Information Systems, St Louis, USA 2010.
55. Tan B., Pan S.L., Chen W., Huang L. Evolutionary sensemaking in enterprise applications implementation: Insights from a state-owned enterprise in China. Paper presented at the International Conference on Information Systems, St Louis, USA 2010.
56. Tan B., Pan S.L., Hackney R. The strategic implications of web technologies: A process model of how web technologies enhance organizational performance. IEEE Transactions on Engineering Management 2010, 57(2):181-197.
57. Tan B., Pan S.L., Lu X., Huang L. Leveraging digital business ecosystems for enterprise agility: The tri-logic development strategy of Alibaba.com. Paper presented at the International Conference on Information Systems, Phoenix, USA 2009.
58. Teece D.J., Pisano G., Shuen A. Dynamic capabilities and strategic management. Strategic Management Journal 1997, 18(7):509-533.
59. van de Blonk H. Writing case studies in information systems research. Journal of Information Technology 2003, 18(1):45-52.
60. van Maanen J. The fact of fiction in organizational ethnography. Administrative Science Quarterly 1979, 24(4):539-550.
61. Walsham G. Interpretive case studies in IS research: Nature and method. European Journal of Information Systems 1995, 4(2):74-81.
62. Walsham G. Doing interpretive research. European Journal of Information Systems 2006, 15(3):320-330.
63. Walsham G., Sahay S. GIS for district-level administration in India: Problems and opportunities. MIS Quarterly 1999, 23(1):39-65.
64. Weick K.E. The social psychology of organizing 1979, Addison-Wesley, Reading, MA. 2nd ed.
65. Weick K.E. The collapse of sensemaking in organizations: The Mann Gulch disaster. Administrative Science Quarterly 1993, 38(4):628-652.
66. Weick K.E. The generative properties of richness. Academy of Management Journal 2007, 50(1):14-19.
67. Yin R.K. Case study research: Design and methods 2003, Sage, Thousand Oaks, CA. 3rd ed.