When Out-of-Stock Products DO Backfire: Managing Disclosure Time and Justification Wording

Journal of Retailing

Volumn 89, Issue 3, 2013, Pages 352-359

  Pizzi, Gabriele ^a   Scarpi, Daniele ^a  

^a UNIVERSITY OF BOLOGNA   (Italy)

Author keywords

Disclosure time; Justification; Out of stock products; Repatronage intention; Satisfaction

Indexed keywords

EID: 84880506040     PISSN: 00224359     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jretai.2012.12.003     Document Type: Article

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