Empowerment, attribution and apologising as dimensions of service recovery. An experimental study

International Journal of Service Industry Management

Volumn 9, Issue 1, 1998, Pages 24-47

  Boshoff, Christo ^a   Leong, Jason ^a  

^a UNIVERSITY OF OTAGO   (New Zealand)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0032344694     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564239810199932     Document Type: Article

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