When more blame is better than less: The implications of internal vs. external attributions for the repair of trust after a competence- vs. integrity-based trust violation

Organizational Behavior and Human Decision Processes

Volumn 99, Issue 1, 2006, Pages 49-65

  Kim, Peter H ^a   Dirks, Kurt T ^b   Cooper, Cecily D ^c   Ferrin, Donald L ^d  

^a UNIVERSITY OF SOUTHERN CALIFORNIA   (United States)

^b WASHINGTON UNIVERSITY IN ST LOUIS   (United States)

^c UNIVERSITY OF MIAMI   (United States)

^d SINGAPORE MANAGEMENT UNIVERSITY   (Singapore)

Author keywords

Apology; Attribution; Blame; Denial; Diagnosticity; Information; Trust; Trust repair

Indexed keywords

EID: 30044450184     PISSN: 07495978     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.obhdp.2005.07.002     Document Type: Article

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