Does customer satisfaction increase firm performance? An application of American Customer Satisfaction Index (ACSI)

International Journal of Hospitality Management

Volumn 35, Issue , 2013, Pages 68-77

  Sun, Kyung A ^a   Kim, Dae Young ^b  

^a PENNSYLVANIA STATE UNIVERSITY   (United States)

^b UNIVERSITY OF MISSOURI   (United States)

Author keywords

American Customer Satisfaction Index; Financial performance

Indexed keywords

EID: 84879565778     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2013.05.008     Document Type: Article

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