메뉴 건너뛰기




Volumn 41, Issue 1, 2013, Pages 55-72

Group influences of selling teams on industrial salespeople's cross-selling behavior

Author keywords

Ability; Business to business marketing; Cross selling; MOA framework; Motivation; Reputation theory; Salesperson; Selling team; Share of wallet; Social norms; Work group

Indexed keywords


EID: 84872143945     PISSN: 00920703     EISSN: None     Source Type: Journal    
DOI: 10.1007/s11747-012-0304-7     Document Type: Article
Times cited : (56)

References (79)
  • 3
    • 33751580743 scopus 로고    scopus 로고
    • Promotion Profitability for a Retailer: The Role of Promotion, Brand, Category, and Store Characteristics
    • Ailawadi, K. L., Harlam, B. A., César, J., & Trounce, D. (2006). Promotion Profitability for a Retailer: The Role of Promotion, Brand, Category, and Store Characteristics. Journal of Marketing Research, 43(6), 518-535.
    • (2006) Journal of Marketing Research , vol.43 , Issue.6 , pp. 518-535
    • Ailawadi, K.L.1    Harlam, B.A.2    César, J.3    Trounce, D.4
  • 4
    • 0032056374 scopus 로고    scopus 로고
    • Measuring Climate for Work Group Innovation: Development and Validation of the Team Climate Inventory
    • Andersen, N. R., & West, M. A. (1998). Measuring Climate for Work Group Innovation: Development and Validation of the Team Climate Inventory. Journal of Organizational Behavior, 19(3), 235-258.
    • (1998) Journal of Organizational Behavior , vol.19 , Issue.3 , pp. 235-258
    • Andersen, N.R.1    West, M.A.2
  • 5
    • 0000761228 scopus 로고
    • Some methods for respecifying measurement models to obtain unidimensional construct measurement
    • Anderson, J. C., & Gerbing, D. W. (1982). Some methods for respecifying measurement models to obtain unidimensional construct measurement. Journal of Marketing Research, 19, 453-460.
    • (1982) Journal of Marketing Research , vol.19 , pp. 453-460
    • Anderson, J.C.1    Gerbing, D.W.2
  • 6
    • 21844505274 scopus 로고
    • Inducing multiline salespeople to adopt house brands
    • April
    • Anderson, E., & Robertson, T. S. (1995). Inducing multiline salespeople to adopt house brands. Journal of Marketing, 59(April), 16-31.
    • (1995) Journal of Marketing , vol.59 , pp. 16-31
    • Anderson, E.1    Robertson, T.S.2
  • 7
  • 8
    • 0031269449 scopus 로고    scopus 로고
    • Adoption of new products by the sales force: The construct, research propositions, and managerial implications
    • Atuahene-Gima, K. (1997). Adoption of new products by the sales force: The construct, research propositions, and managerial implications. Journal of Product Innovation Management, 14, 498-514.
    • (1997) Journal of Product Innovation Management , vol.14 , pp. 498-514
    • Atuahene-Gima, K.1
  • 9
    • 0041169480 scopus 로고    scopus 로고
    • Relating Member Ability and Personality to Work-Team Processes and Team Effectiveness
    • Barrick, M. R., Stewart, G. L., Neubert, M. J., & Mount, M. K. (1998). Relating Member Ability and Personality to Work-Team Processes and Team Effectiveness. Journal of Applied Psychology, 83(3), 377-391.
    • (1998) Journal of Applied Psychology , vol.83 , Issue.3 , pp. 377-391
    • Barrick, M.R.1    Stewart, G.L.2    Neubert, M.J.3    Mount, M.K.4
  • 10
    • 39749163406 scopus 로고    scopus 로고
    • Expanding business-to-business customer relationships: Modeling the customer's upgrade decision
    • Bolton, R. N., Lemon, K. N., & Verhoef, P. C. (2008). Expanding business-to-business customer relationships: Modeling the customer's upgrade decision. Journal of Marketing, 72(1), 46-64.
    • (2008) Journal of Marketing , vol.72 , Issue.1 , pp. 46-64
    • Bolton, R.N.1    Lemon, K.N.2    Verhoef, P.C.3
  • 11
    • 21744460665 scopus 로고
    • The effect of effort on sales performance and job satisfaction
    • Brown, S. P., & Peterson, R. A. (1994). The effect of effort on sales performance and job satisfaction. Journal of Marketing, 58(2), 70-80.
    • (1994) Journal of Marketing , vol.58 , Issue.2 , pp. 70-80
    • Brown, S.P.1    Peterson, R.A.2
  • 12
    • 0032388544 scopus 로고    scopus 로고
    • Functional relations among constructs in the same content domain at different levels of analysis: A typology of composition models
    • Chan, D. (1998). Functional relations among constructs in the same content domain at different levels of analysis: A typology of composition models. Journal of Applied Psychology, 83(2), 234-246.
    • (1998) Journal of Applied Psychology , vol.83 , Issue.2 , pp. 234-246
    • Chan, D.1
  • 13
    • 0001382152 scopus 로고
    • Improving Interactional Organizational Research: A Model of Person-Organization Fit
    • Chatman, J. A. (1989). Improving Interactional Organizational Research: A Model of Person-Organization Fit. Academy of Management Review, 14(3), 333-349.
    • (1989) Academy of Management Review , vol.14 , Issue.3 , pp. 333-349
    • Chatman, J.A.1
  • 14
    • 0001878819 scopus 로고
    • A paradigm for developing better measures of marketing constructs
    • Churchill, G. A. (1979). A paradigm for developing better measures of marketing constructs. Journal of Marketing Research, 16, 64-73.
    • (1979) Journal of Marketing Research , vol.16 , pp. 64-73
    • Churchill, G.A.1
  • 15
    • 0031536926 scopus 로고    scopus 로고
    • What makes teams work: Group effectiveness research from the shop floor to the executive suite
    • Cohen, S. G., & Bailey, D. E. (1997). What makes teams work: Group effectiveness research from the shop floor to the executive suite. Journal of Management, 23(3), 239-290.
    • (1997) Journal of Management , vol.23 , Issue.3 , pp. 239-290
    • Cohen, S.G.1    Bailey, D.E.2
  • 16
    • 0038489736 scopus 로고    scopus 로고
    • Customer retention is not enough
    • Coyles, S., & Gokey, T. C. (2002). Customer retention is not enough. McKinsey Quarterly, 2, 81-89.
    • (2002) McKinsey Quarterly , vol.2 , pp. 81-89
    • Coyles, S.1    Gokey, T.C.2
  • 19
    • 10944223854 scopus 로고    scopus 로고
    • Organizational citizenship behavior in work groups: A group norms approach
    • Ehrhart, M. G., & Naumann, S. E. (2004). Organizational citizenship behavior in work groups: A group norms approach. Journal of Applied Psychology, 89, 960-974.
    • (2004) Journal of Applied Psychology , vol.89 , pp. 960-974
    • Ehrhart, M.G.1    Naumann, S.E.2
  • 20
    • 84964117021 scopus 로고
    • Power in Work Groups: Team Member's Perspectives
    • Fiorelli, J. S. (1988). Power in Work Groups: Team Member's Perspectives. Human Relations, 41(1), 1-12.
    • (1988) Human Relations , vol.41 , Issue.1 , pp. 1-12
    • Fiorelli, J.S.1
  • 22
    • 0000009769 scopus 로고
    • Evaluating structural equation models with unobservable variables and measurement error
    • February
    • Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(February), 39-50.
    • (1981) Journal of Marketing Research , vol.18 , pp. 39-50
    • Fornell, C.1    Larcker, D.F.2
  • 23
    • 78349292988 scopus 로고    scopus 로고
    • Motivating salespeople to sell new products: The relative influence of attitudes, subjective norms and self-efficacy
    • Fu, F., Richards, K., Hughes, D. E., & Jones, E. (2010). Motivating salespeople to sell new products: The relative influence of attitudes, subjective norms and self-efficacy. Journal of Marketing, 74(6), 61-76.
    • (2010) Journal of Marketing , vol.74 , Issue.6 , pp. 61-76
    • Fu, F.1    Richards, K.2    Hughes, D.E.3    Jones, E.4
  • 24
    • 53549132470 scopus 로고
    • Confined Shopping Behavior Among Low Income Consumers: An Empirical Test
    • Goldman, A. (1978). Confined Shopping Behavior Among Low Income Consumers: An Empirical Test. Journal of Marketing Research, 15(1), 11-19.
    • (1978) Journal of Marketing Research , vol.15 , Issue.1 , pp. 11-19
    • Goldman, A.1
  • 25
    • 0642314186 scopus 로고    scopus 로고
    • Teams in organizations: Recent research on performance and effectiveness
    • Guzzo, R. A., & Dickson, M. W. (1996). Teams in organizations: Recent research on performance and effectiveness. Annual Review of Psychology, 47(1), 307-338.
    • (1996) Annual Review of Psychology , vol.47 , Issue.1 , pp. 307-338
    • Guzzo, R.A.1    Dickson, M.W.2
  • 26
    • 0000235395 scopus 로고
    • Group influences on individuals in organizations
    • M. D. Dunnette and L. M. Hough (Eds.), Palo Alto: Consulting Psychologists Press
    • Hackman, J. R. (1992). Group influences on individuals in organizations. In M. D. Dunnette & L. M. Hough (Eds.), Handbook of industrial and organizational psychology (Vol. 3, pp. 198-268). Palo Alto: Consulting Psychologists Press.
    • (1992) Handbook of Industrial and Organizational Psychology , vol.3 , pp. 198-268
    • Hackman, J.R.1
  • 27
    • 0030501311 scopus 로고    scopus 로고
    • The management of customer-contact service employees: An empirical investigation
    • Hartline, M. D., & Ferrell, O. C. (1996). The management of customer-contact service employees: An empirical investigation. Journal of Marketing, 60(4), 52-70.
    • (1996) Journal of Marketing , vol.60 , Issue.4 , pp. 52-70
    • Hartline, M.D.1    Ferrell, O.C.2
  • 28
    • 0034397238 scopus 로고    scopus 로고
    • Corridors of influence in the dissemination of customer-oriented strategy to customer contact service employees
    • Hartline, M. D., Maxham, J. G., III, & McKee, D. O. (2000). Corridors of influence in the dissemination of customer-oriented strategy to customer contact service employees. Journal of Marketing, 64(2), 35-50.
    • (2000) Journal of Marketing , vol.64 , Issue.2 , pp. 35-50
    • Hartline, M.D.1    Maxham III, J.G.2    McKee, D.O.3
  • 29
    • 77954089891 scopus 로고    scopus 로고
    • Basking in reflected glory: Using customer reference relationships to build reputation in industrial markets
    • Helm, S., & Salminen, R. T. (2010). Basking in reflected glory: Using customer reference relationships to build reputation in industrial markets. Industrial Marketing Management, 39, 737-743.
    • (2010) Industrial Marketing Management , vol.39 , pp. 737-743
    • Helm, S.1    Salminen, R.T.2
  • 31
    • 79952900542 scopus 로고    scopus 로고
    • Social influence on salespeople's adoption of sales technology: A multilevel analysis
    • Homburg, C., Wieseke, J., & Kuehnl, C. (2010). Social influence on salespeople's adoption of sales technology: A multilevel analysis. Journal of the Academy of Marketing Science, 38(2), 159-168.
    • (2010) Journal of the Academy of Marketing Science , vol.38 , Issue.2 , pp. 159-168
    • Homburg, C.1    Wieseke, J.2    Kuehnl, C.3
  • 32
    • 84970230205 scopus 로고
    • Normative power and conflict potential
    • Jackson, J. (1975). Normative power and conflict potential. Sociological Methods and Research, 4, 237-263.
    • (1975) Sociological Methods and Research , vol.4 , pp. 237-263
    • Jackson, J.1
  • 34
    • 44949274350 scopus 로고
    • Applying latent trait analysis in the evaluation of prospects for cross-selling of financial services
    • Kamakura, W. A., Ramaswami, S. N., & Srivastava, R. K. (1991). Applying latent trait analysis in the evaluation of prospects for cross-selling of financial services. International Journal of Research in Marketing, 8, 329-349.
    • (1991) International Journal of Research in Marketing , vol.8 , pp. 329-349
    • Kamakura, W.A.1    Ramaswami, S.N.2    Srivastava, R.K.3
  • 35
    • 0037372290 scopus 로고    scopus 로고
    • Cross-selling through database marketing: A mixed data factor analyzer for data augmentation and prediction
    • Kamakura, W. A., Wedel, M., de Rosa, F., & Mazzon, J. A. (2003). Cross-selling through database marketing: A mixed data factor analyzer for data augmentation and prediction. International Journal of Research in Marketing, 20, 45-65.
    • (2003) International Journal of Research in Marketing , vol.20 , pp. 45-65
    • Kamakura, W.A.1    Wedel, M.2    de Rosa, F.3    Mazzon, J.A.4
  • 36
    • 80052180329 scopus 로고    scopus 로고
    • Why most cross-selling efforts flop
    • Kane, M. (2005). Why most cross-selling efforts flop. ABA Banking Journal, 97(2), 64-65.
    • (2005) ABA Banking Journal , vol.97 , Issue.2 , pp. 64-65
    • Kane, M.1
  • 37
    • 34447511081 scopus 로고    scopus 로고
    • The value of different customer satisfaction and loyalty metrics in predicting customer retention, recommendation, and share-of-wallet
    • Keiningham, T. L., Cooil, B., Aksoy, L., Andreassen, T. W., & Weiner, J. (2007). The value of different customer satisfaction and loyalty metrics in predicting customer retention, recommendation, and share-of-wallet. Managing Service Quality, 17(4), 361-384.
    • (2007) Managing Service Quality , vol.17 , Issue.4 , pp. 361-384
    • Keiningham, T.L.1    Cooil, B.2    Aksoy, L.3    Andreassen, T.W.4    Weiner, J.5
  • 40
    • 10944252119 scopus 로고    scopus 로고
    • Work Group Diversity and Group Performance: An Integrative Model and Research Agenda
    • Knippenberg, D., De Dreu, C. K. W., & Homan, A. C. (2004). Work Group Diversity and Group Performance: An Integrative Model and Research Agenda. Journal of Applied Psychology, 89(6), 1008-1022.
    • (2004) Journal of Applied Psychology , vol.89 , Issue.6 , pp. 1008-1022
    • Knippenberg, D.1    de Dreu, C.K.W.2    Homan, A.C.3
  • 41
    • 43449108556 scopus 로고    scopus 로고
    • Cross-buying in retailing: Drivers and consequences
    • Kumar, V., George, M., & Pancras, J. (2008). Cross-buying in retailing: Drivers and consequences. Journal of Retailing, 84(1), 15-27.
    • (2008) Journal of Retailing , vol.84 , Issue.1 , pp. 15-27
    • Kumar, V.1    George, M.2    Pancras, J.3
  • 42
    • 18444395594 scopus 로고    scopus 로고
    • Cross-selling sequentially ordered products: An application to consumer banking services
    • Li, S., Sun, B., & Wilcox, R. T. (2005). Cross-selling sequentially ordered products: An application to consumer banking services. Journal of Marketing Research, 42(2), 233-239.
    • (2005) Journal of Marketing Research , vol.42 , Issue.2 , pp. 233-239
    • Li, S.1    Sun, B.2    Wilcox, R.T.3
  • 43
    • 78650407204 scopus 로고    scopus 로고
    • Customer Satisfaction, Analyst Stock Recommendations, and Firm Value
    • Luo, X., Homburg, C., & Wieseke, J. (2010). Customer Satisfaction, Analyst Stock Recommendations, and Firm Value. Journal of Marketing Research, 47(6), 1041-1058.
    • (2010) Journal of Marketing Research , vol.47 , Issue.6 , pp. 1041-1058
    • Luo, X.1    Homburg, C.2    Wieseke, J.3
  • 44
    • 0002186183 scopus 로고
    • Enhancing and measuring consumers' motivation, opportunity, and ability to process brand information from ads
    • MacInnis, D. J., Moorman, C., & Jaworski, B. J. (1991). Enhancing and measuring consumers' motivation, opportunity, and ability to process brand information from ads. Journal of Marketing, 55(5), 32-53.
    • (1991) Journal of Marketing , vol.55 , Issue.5 , pp. 32-53
    • MacInnis, D.J.1    Moorman, C.2    Jaworski, B.J.3
  • 45
    • 80052155296 scopus 로고    scopus 로고
    • Cross-divisional orientation: Antecedents and effects on cross-selling success
    • Malms, O., & Schmitz, Ch. (2011). Cross-divisional orientation: Antecedents and effects on cross-selling success. Journal of Business-to-Business Marketing, 18(3), 253-275.
    • (2011) Journal of Business-to-Business Marketing , vol.18 , Issue.3 , pp. 253-275
    • Malms, O.1    Schmitz, C.2
  • 46
    • 34247134472 scopus 로고    scopus 로고
    • Advertising, Research and Development, and Systematic Risk of the Firm
    • McAlister, L., Srinivasan, R., & Kim, M. (2007). Advertising, Research and Development, and Systematic Risk of the Firm. Journal of Marketing, 71(1), 35-48.
    • (2007) Journal of Marketing , vol.71 , Issue.1 , pp. 35-48
    • McAlister, L.1    Srinivasan, R.2    Kim, M.3
  • 47
    • 35148821873 scopus 로고    scopus 로고
    • Merriam-Webster10th edn., Springfield: Merriam-Webster
    • Merriam-Webster. (1996). Collegiate Dictionary (10th ed.). Springfield: Merriam-Webster.
    • (1996) Collegiate Dictionary
  • 48
    • 0035580309 scopus 로고    scopus 로고
    • Team mental models in a team knowledge framework: Expanding theory and measurement across disciplinary boundaries
    • Mohammed, S., & Dumville, B. C. (2001). Team mental models in a team knowledge framework: Expanding theory and measurement across disciplinary boundaries. Journal of Organizational Behavior, 22(2), 89-106.
    • (2001) Journal of Organizational Behavior , vol.22 , Issue.2 , pp. 89-106
    • Mohammed, S.1    Dumville, B.C.2
  • 50
    • 85009625478 scopus 로고    scopus 로고
    • Examining the formation of selling centers: A conceptual framework
    • Moon, M. A., & Gupta, S. F. (1997). Examining the formation of selling centers: A conceptual framework. Journal of Personal Selling and Sales Management, 18(2), 31-41.
    • (1997) Journal of Personal Selling and Sales Management , vol.18 , Issue.2 , pp. 31-41
    • Moon, M.A.1    Gupta, S.F.2
  • 51
    • 77953579050 scopus 로고    scopus 로고
    • Team selling: Getting incentive compensation right
    • Moorman, M. B., & Albrecht, C. (2008). Team selling: Getting incentive compensation right. Velocity, 10(2), 33-37.
    • (2008) Velocity , vol.10 , Issue.2 , pp. 33-37
    • Moorman, M.B.1    Albrecht, C.2
  • 53
    • 33749615359 scopus 로고    scopus 로고
    • Revenue management through dynamic cross-selling in e-commerce retailing
    • Netessine, S., Savin, S., & Xiao, W. (2006). Revenue management through dynamic cross-selling in e-commerce retailing. Operations Research, 54(5), 893-913.
    • (2006) Operations Research , vol.54 , Issue.5 , pp. 893-913
    • Netessine, S.1    Savin, S.2    Xiao, W.3
  • 54
    • 85135315631 scopus 로고    scopus 로고
    • Drivers of customers' cross-buying intentions
    • Ngobo, P. V. (2004). Drivers of customers' cross-buying intentions. European Journal of Marketing, 38(9/10), 1129-1157.
    • (2004) European Journal of Marketing , vol.38 , Issue.9-10 , pp. 1129-1157
    • Ngobo, P.V.1
  • 55
    • 77955699940 scopus 로고    scopus 로고
    • The Effect of Decision Order on Purchase Quantity Decisions
    • Nowlis, S. M., Dhar, R., & Simonson, I. (2010). The Effect of Decision Order on Purchase Quantity Decisions. Journal of Marketing Research, 47(4), 725-737.
    • (2010) Journal of Marketing Research , vol.47 , Issue.4 , pp. 725-737
    • Nowlis, S.M.1    Dhar, R.2    Simonson, I.3
  • 56
    • 34247236769 scopus 로고    scopus 로고
    • Salesperson navigation: The intraorganizational dimension of the sales role
    • Plouffe, C. R., & Barclay, D. W. (2007). Salesperson navigation: The intraorganizational dimension of the sales role. Industrial Marketing Management, 36(4), 528-539.
    • (2007) Industrial Marketing Management , vol.36 , Issue.4 , pp. 528-539
    • Plouffe, C.R.1    Barclay, D.W.2
  • 57
    • 0141907688 scopus 로고    scopus 로고
    • Common method variance in behavioral research: A critical review of the literature and recommended remedies
    • Podsakoff, P. M., MacKenzie, S. M., Lee, J., & Podsakoff, N. P. (2003). Common method variance in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88, 879-903.
    • (2003) Journal of Applied Psychology , vol.88 , pp. 879-903
    • Podsakoff, P.M.1    MacKenzie, S.M.2    Lee, J.3    Podsakoff, N.P.4
  • 58
    • 44949168308 scopus 로고    scopus 로고
    • Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models
    • Preacher, K. J., & Hayes, A. F. (2008). Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models. Behavior Research Methods, 40, 879-891.
    • (2008) Behavior Research Methods , vol.40 , pp. 879-891
    • Preacher, K.J.1    Hayes, A.F.2
  • 59
    • 0035578911 scopus 로고    scopus 로고
    • An Empirical Analysis of Firms' Product Line Decisions
    • Putsis, W. P., & Bayus, B. L. (2001). An Empirical Analysis of Firms' Product Line Decisions. Journal of Marketing Research, 38(1), 110-l18.
    • (2001) Journal of Marketing Research , vol.38 , Issue.1
    • Putsis, W.P.1    Bayus, B.L.2
  • 61
    • 4344657010 scopus 로고    scopus 로고
    • The customer relationship management process: Its measurement and impact on performance
    • August
    • Reinartz, W., Krafft, M., & Hoyer, W. D. (2004). The customer relationship management process: Its measurement and impact on performance. Journal of Marketing Research, 41(August), 293-305.
    • (2004) Journal of Marketing Research , vol.41 , pp. 293-305
    • Reinartz, W.1    Krafft, M.2    Hoyer, W.D.3
  • 62
    • 0038521744 scopus 로고    scopus 로고
    • What does unit-level absence mean?Issues for future unit-level absence research
    • Rentsch, J. R., & Steel, R. P. (2003). What does unit-level absence mean? Issues for future unit-level absence research. Human Resource Management Review, 13, 185-202.
    • (2003) Human Resource Management Review , vol.13 , pp. 185-202
    • Rentsch, J.R.1    Steel, R.P.2
  • 64
    • 0033460887 scopus 로고    scopus 로고
    • Carrots, sticks, and promises: A conceptual framework for the management of public health and social issue behaviors
    • Rothschild, M. L. (1999). Carrots, sticks, and promises: A conceptual framework for the management of public health and social issue behaviors. Journal of Marketing, 63(5), 24-37.
    • (1999) Journal of Marketing , vol.63 , Issue.5 , pp. 24-37
    • Rothschild, M.L.1
  • 66
    • 84965800046 scopus 로고
    • Meaning, self and motivation in organizations
    • Shamir, B. (1991). Meaning, self and motivation in organizations. Organization Studies, 12(3), 405-424.
    • (1991) Organization Studies , vol.12 , Issue.3 , pp. 405-424
    • Shamir, B.1
  • 67
    • 42049110298 scopus 로고    scopus 로고
    • How motivation, opportunity, and ability drive knowledge sharing: The constraining-factor model
    • Siemsen, E., Roth, A. V., & Balasubramanian, S. (2008). How motivation, opportunity, and ability drive knowledge sharing: The constraining-factor model. Journal of Operations Management, 26, 426-445.
    • (2008) Journal of Operations Management , vol.26 , pp. 426-445
    • Siemsen, E.1    Roth, A.V.2    Balasubramanian, S.3
  • 70
    • 21344494683 scopus 로고
    • Learning orientation, working smart, and effective selling
    • Sujan, H., Weitz, B. A., & Kumar, N. (1994). Learning orientation, working smart, and effective selling. Journal of Marketing, 58(3), 39-52.
    • (1994) Journal of Marketing , vol.58 , Issue.3 , pp. 39-52
    • Sujan, H.1    Weitz, B.A.2    Kumar, N.3
  • 73
    • 34548371819 scopus 로고    scopus 로고
    • Rethinking customer solutions: From product bundles to relational processes
    • Tuli, K. R., Kohli, A. K., & Bharadwaj, S. G. (2007). Rethinking customer solutions: From product bundles to relational processes. Journal of Marketing, 71(3), 1-17.
    • (2007) Journal of Marketing , vol.71 , Issue.3 , pp. 1-17
    • Tuli, K.R.1    Kohli, A.K.2    Bharadwaj, S.G.3
  • 74
    • 37749031270 scopus 로고    scopus 로고
    • Is what you see, what you get?The relationship among surface-and deep-level heterogeneity characteristics,group efficacy,and team reputation
    • Tyran, K. L., & Gibson, C. B. (2008). Is what you see, what you get? The relationship among surface- and deep-level heterogeneity characteristics, group efficacy, and team reputation. Group & Organization Management, 33(1), 46-76.
    • (2008) Group & Organization Management , vol.33 , Issue.1 , pp. 46-76
    • Tyran, K.L.1    Gibson, C.B.2
  • 75
    • 0033410389 scopus 로고    scopus 로고
    • Reputation management as a motivation for sales structure decisions
    • October
    • Weiss, A. M., Anderson, E., & MacInnis, D. J. (1999). Reputation management as a motivation for sales structure decisions. Journal of Marketing, 63(October), 74-89.
    • (1999) Journal of Marketing , vol.63 , pp. 74-89
    • Weiss, A.M.1    Anderson, E.2    MacInnis, D.J.3
  • 76
    • 0001935786 scopus 로고
    • Knowledge, motivation, and adaptive behavior: A framework for improving selling effectiveness
    • October
    • Weitz, B. A., Sujan, H., & Sujan, M. (1986). Knowledge, motivation, and adaptive behavior: A framework for improving selling effectiveness. Journal of Marketing, 50(October), 174-191.
    • (1986) Journal of Marketing , vol.50 , pp. 174-191
    • Weitz, B.A.1    Sujan, H.2    Sujan, M.3
  • 78
    • 67649492582 scopus 로고    scopus 로고
    • Understanding the adoption of new brands through salespeople: A multilevel framework
    • Wieseke, J., Homburg, Ch, & Lee, N. (2008). Understanding the adoption of new brands through salespeople: A multilevel framework. Journal of the Academy of Marketing Science, 36, 278-291.
    • (2008) Journal of the Academy of Marketing Science , vol.36 , pp. 278-291
    • Wieseke, J.1    Homburg, C.2    Lee, N.3
  • 79
    • 53549083274 scopus 로고    scopus 로고
    • How Customer Portfolio Affects New Product Development in Technology-Based Entrepreneurial Firms
    • September
    • Yli-Renko, H., & Janakiraman, R. (2008). How Customer Portfolio Affects New Product Development in Technology-Based Entrepreneurial Firms. Journal of Marketing, 72(September), 131-148.
    • (2008) Journal of Marketing , vol.72 , pp. 131-148
    • Yli-Renko, H.1    Janakiraman, R.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.