메뉴 건너뛰기




Volumn 38, Issue 2, 2010, Pages 159-168

Social influence on salespeople's adoption of sales technology: A multilevel analysis

Author keywords

Informational cascades; Sales force automation; SFA adoption; Social influence; Technology acceptance model

Indexed keywords


EID: 79952900542     PISSN: 00920703     EISSN: None     Source Type: Journal    
DOI: 10.1007/s11747-009-0157-x     Document Type: Article
Times cited : (103)

References (41)
  • 1
    • 17844370244 scopus 로고    scopus 로고
    • Moving beyond the direct effect of SFA adoption on salesperson performance: Training and support as key moderating factors
    • Ahearne, M., Jelinek, R., & Rapp, A. (2005). Moving beyond the direct effect of SFA adoption on salesperson performance: Training and support as key moderating factors. Industrial Marketing Management, 34(4), 379-388.
    • (2005) Industrial Marketing Management , vol.34 , Issue.4 , pp. 379-388
    • Ahearne, M.1    Jelinek, R.2    Rapp, A.3
  • 2
    • 61849162089 scopus 로고    scopus 로고
    • High touch through high tech: The impact of salesperson technology usage on sales performance via mediating mechanisms
    • Ahearne, M., Jones, E., Rapp, A., & Mathieu, J. (2008). High touch through high tech: The impact of salesperson technology usage on sales performance via mediating mechanisms. Management Science, 54(4), 671-685.
    • (2008) Management Science , vol.54 , Issue.4 , pp. 671-685
    • Ahearne, M.1    Jones, E.2    Rapp, A.3    Mathieu, J.4
  • 3
  • 4
    • 0034178419 scopus 로고    scopus 로고
    • The empowering leadership questionnaire: The construction and validation of a new scale of measuring leader behavior
    • Arnold, J. A., Arad, S., Rhoades, J. A., & Drasgow, F. (2000). The empowering leadership questionnaire: The construction and validation of a new scale of measuring leader behavior. Journal of Organizational Behavior, 21(3), 249-269.
    • (2000) Journal of Organizational Behavior , vol.21 , Issue.3 , pp. 249-269
    • Arnold, J.A.1    Arad, S.2    Rhoades, J.A.3    Drasgow, F.4
  • 5
    • 17844391592 scopus 로고    scopus 로고
    • Antecedents and consequences of CRM technology acceptance in the sales force
    • Avlonitis, G. J., & Panagopoulos, N. G. (2005). Antecedents and consequences of CRM technology acceptance in the sales force. Industrial Marketing Management, 34(4), 355-368.
    • (2005) Industrial Marketing Management , vol.34 , Issue.4 , pp. 355-368
    • Avlonitis, G.J.1    Panagopoulos, N.G.2
  • 6
  • 7
  • 8
    • 27744568768 scopus 로고
    • A theory of fads, fashion, custom, and cultural change as informational cascades
    • Bikhchandani, S., Hirshleifer, D., & Welch, I. (1992). A theory of fads, fashion, custom, and cultural change as informational cascades. Journal of Political Economy, 100(5), 992-1026.
    • (1992) Journal of Political Economy , vol.100 , Issue.5 , pp. 992-1026
    • Bikhchandani, S.1    Hirshleifer, D.2    Welch, I.3
  • 9
    • 0001015501 scopus 로고    scopus 로고
    • Learning from the behavior of others: Conformity, fads, and informational cascades
    • Bikhchandani, S., Hirshleifer, D., & Welch, I. (1998). Learning from the behavior of others: Conformity, fads, and informational cascades. Journal of Economic Perspectives, 12(3), 151-170.
    • (1998) Journal of Economic Perspectives , vol.12 , Issue.3 , pp. 151-170
    • Bikhchandani, S.1    Hirshleifer, D.2    Welch, I.3
  • 10
    • 21344478658 scopus 로고
    • Social interaction effects following a technological change: A longitudinal investigation
    • Burkhardt, M. E. (1994). Social interaction effects following a technological change: A longitudinal investigation. Academy of Management Journal, 37(4), 869-898.
    • (1994) Academy of Management Journal , vol.37 , Issue.4 , pp. 869-898
    • Burkhardt, M.E.1
  • 11
    • 49149116092 scopus 로고
    • Computer self-efficacy: Development of a measure and initial test
    • Compeau, D., & Higgins, C. A. (1995). Computer self-efficacy: Development of a measure and initial test. MIS Quarterly, 19(2), 189-211.
    • (1995) MIS Quarterly , vol.19 , Issue.2 , pp. 189-211
    • Compeau, D.1    Higgins, C.A.2
  • 12
    • 84985258638 scopus 로고
    • Charismatic leadership in organizations: Perceived behavioral attributes and their measurement
    • Conger, J. A., & Kanungo, R. N. (1994). Charismatic leadership in organizations: Perceived behavioral attributes and their measurement. Journal of Organizational Behavior, 15(5), 439-452.
    • (1994) Journal of Organizational Behavior , vol.15 , Issue.5 , pp. 439-452
    • Conger, J.A.1    Kanungo, R.N.2
  • 13
    • 55249087535 scopus 로고
    • Perceived usefulness, perceived ease of use, and user acceptance of information technology
    • Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319-340.
    • (1989) MIS Quarterly , vol.13 , Issue.3 , pp. 319-340
    • Davis, F.D.1
  • 14
    • 84936823933 scopus 로고
    • User acceptance of computer technology: A comparison of two theoretical models
    • Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1989). User acceptance of computer technology: A comparison of two theoretical models. Management Science, 35(8), 982-1003.
    • (1989) Management Science , vol.35 , Issue.8 , pp. 982-1003
    • Davis, F.D.1    Bagozzi, R.P.2    Warshaw, P.R.3
  • 15
    • 33846002705 scopus 로고
    • A study of normative and informational social influences upon individual judgment
    • Deutsch, M., & Gerard, H. B. (1955). A study of normative and informational social influences upon individual judgment. Journal of Abnormal and Social Psychology, 51(3), 629-636.
    • (1955) Journal of Abnormal and Social Psychology , vol.51 , Issue.3 , pp. 629-636
    • Deutsch, M.1    Gerard, H.B.2
  • 17
    • 0000009769 scopus 로고
    • Evaluating structural equation models with unobservable variables and measurement error
    • Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-50.
    • (1981) Journal of Marketing Research , vol.18 , Issue.1 , pp. 39-50
    • Fornell, C.1    Larcker, D.F.2
  • 18
    • 0001019104 scopus 로고
    • Task-technology fit and individual performance
    • Goodhue, D. L., & Thompson, R. L. (1995). Task-technology fit and individual performance. MIS Quarterly, 19(2), 213-236.
    • (1995) MIS Quarterly , vol.19 , Issue.2 , pp. 213-236
    • Goodhue, D.L.1    Thompson, R.L.2
  • 20
    • 33749404544 scopus 로고    scopus 로고
    • A longitudinal study of individual organizational, and contextual factors on sales technology adoption and job performance
    • Jelinek, R., Ahearne, M., Mathieu, J., & Schillewaert, N. (2006). A longitudinal study of individual organizational, and contextual factors on sales technology adoption and job performance. Journal of Marketing Theory and Practice, 14(1), 7-23.
    • (2006) Journal of Marketing Theory and Practice , vol.14 , Issue.1 , pp. 7-23
    • Jelinek, R.1    Ahearne, M.2    Mathieu, J.3    Schillewaert, N.4
  • 21
    • 85009573465 scopus 로고    scopus 로고
    • Factors leading to sales force automation use: A longitudinal analysis
    • Jones, E., Sundaram, S., & Chin, W. (2002). Factors leading to sales force automation use: A longitudinal analysis. Journal of Personal Selling & Sales Management, 22(3), 145-156.
    • (2002) Journal of Personal Selling & Sales Management , vol.22 , Issue.3 , pp. 145-156
    • Jones, E.1    Sundaram, S.2    Chin, W.3
  • 22
    • 22644449082 scopus 로고    scopus 로고
    • Multilevel theory building: Benefits, barriers, and new developments
    • Klein, K. J., Tosi, H., & Cannella, A. A. (1999). Multilevel theory building: Benefits, barriers, and new developments. Academy of Management Review, 24(2), 243-249.
    • (1999) Academy of Management Review , vol.24 , Issue.2 , pp. 243-249
    • Klein, K.J.1    Tosi, H.2    Cannella, A.A.3
  • 24
    • 0032348846 scopus 로고    scopus 로고
    • Varieties of social influence: The role of utility and norms in the success of a new communication medium
    • Kraut, R. E., Rice, R. E., Cool, C., & Fish, R. S. (1998).Varieties of social influence: The role of utility and norms in the success of a new communication medium. Organization Science, 9(4), 437-453.
    • (1998) Organization Science , vol.9 , Issue.4 , pp. 437-453
    • Kraut, R.E.1    Rice, R.E.2    Cool, C.3    Fish, R.S.4
  • 25
    • 0000354529 scopus 로고
    • Managerial influence in the implementation of new technology
    • Leonard-Barton, D., & Deschamps, I. (1988). Managerial influence in the implementation of new technology. Management Science, 34 (10), 1252-1265.
    • (1988) Management Science , vol.34 , Issue.10 , pp. 1252-1265
    • Leonard-Barton, D.1    Deschamps, I.2
  • 26
    • 33947388887 scopus 로고    scopus 로고
    • A longitudinal cross-level model of leader and salesperson influences on sales force technology use and performance
    • Mathieu, J., Ahearne, M., & Taylor, S. R. (2007). A longitudinal cross-level model of leader and salesperson influences on sales force technology use and performance. Journal of Applied Psychology, 92(2), 528-537.
    • (2007) Journal of Applied Psychology , vol.92 , Issue.2 , pp. 528-537
    • Mathieu, J.1    Ahearne, M.2    Taylor, S.R.3
  • 27
    • 0000613478 scopus 로고    scopus 로고
    • Beyond the interface: Ease of use and task/technology fit
    • Mathieson, K., & Keil, M. (1998). Beyond the interface: Ease of use and task/technology fit. Information & Management, 34(4), 221-230.
    • (1998) Information & Management , vol.34 , Issue.4 , pp. 221-230
    • Mathieson, K.1    Keil, M.2
  • 28
    • 73449149291 scopus 로고
    • Development of an instrument to measure the perceptions of adopting an information technology innovation
    • Moore, G. C., & Benbasat, I. (1991). Development of an instrument to measure the perceptions of adopting an information technology innovation. Information Systems Research, 2(3), 192-222.
    • (1991) Information Systems Research , vol.2 , Issue.3 , pp. 192-222
    • Moore, G.C.1    Benbasat, I.2
  • 29
    • 40049083105 scopus 로고    scopus 로고
    • The influence of market orientation on e-business innovation and performance: The role of the top management team
    • Rapp, A., Schillewaert, N., & Wei Hao, A. (2008). The influence of market orientation on e-business innovation and performance: The role of the top management team. Journal of Marketing Theory and Practice, 16(1), 7-25.
    • (2008) Journal of Marketing Theory and Practice , vol.16 , Issue.1 , pp. 7-25
    • Rapp, A.1    Schillewaert, N.2    Wei, H.A.3
  • 31
    • 0017980080 scopus 로고
    • A social information processing approach to job attitudes and task design
    • Salancik, G. R., & Pfeffer, J. (1978). A social information processing approach to job attitudes and task design. Administrative Science Quarterly, 23(2), 224-253.
    • (1978) Administrative Science Quarterly , vol.23 , Issue.2 , pp. 224-253
    • Salancik, G.R.1    Pfeffer, J.2
  • 32
    • 85009577027 scopus 로고    scopus 로고
    • Enhancing salesperson trust: An examination of managerial values, empowerment, and the moderating influence of SBU strategy
    • Sallee, A., & Flaherty, K. (2003). Enhancing salesperson trust: An examination of managerial values, empowerment, and the moderating influence of SBU strategy. Journal of Personal Selling & Sales Management, 23(4), 299-310.
    • (2003) Journal of Personal Selling & Sales Management , vol.23 , Issue.4 , pp. 299-310
    • Sallee, A.1    Flaherty, K.2
  • 35
    • 84965751349 scopus 로고
    • Organizational Colleagues, information richness, and electronic mail: A test of the social influence model of technology use
    • Schmitz, J. A., & Fulk, J. (1991). Organizational Colleagues, information richness, and electronic mail: A test of the social influence model of technology use. Communication Research, 18, 487-523.
    • (1991) Communication Research , vol.18 , pp. 487-523
    • Schmitz, J.A.1    Fulk, J.2
  • 36
    • 0242320139 scopus 로고
    • Leadership practices in sales managers associated with the self-efficacy, role clarity, and job satisfaction of individual industrial salespeople
    • Shoemaker, M. E. (1991). Leadership practices in sales managers associated with the self-efficacy, role clarity, and job satisfaction of individual industrial salespeople. Journal of Personal Selling & Sales Management, 19(4), 1-19.
    • (1991) Journal of Personal Selling & Sales Management , vol.19 , Issue.4 , pp. 1-19
    • Shoemaker, M.E.1
  • 37
    • 0036021511 scopus 로고    scopus 로고
    • The hidden minefields in the adoption of sales force automation technology
    • Speier, C., & Venkatesh, V. (2002). The hidden minefields in the adoption of sales force automation technology. Journal of Marketing, 66(3), 98-111.
    • (2002) Journal of Marketing , vol.66 , Issue.3 , pp. 98-111
    • Speier, C.1    Venkatesh, V.2
  • 38
    • 33947383403 scopus 로고    scopus 로고
    • In the shadow of the boss's boss: Effects of supervisor's upward exchange relationships on employees
    • Tangirala, S., Green, S. G., & Ramanujam, R. (2007). In the shadow of the boss's boss: Effects of supervisor's upward exchange relationships on employees. Journal of Applied Psychology, 92 (2), 309-320.
    • (2007) Journal of Applied Psychology , vol.92 , Issue.2 , pp. 309-320
    • Tangirala, S.1    Green, S.G.2    Ramanujam, R.3
  • 39
    • 38749129220 scopus 로고
    • Personal computing: Toward a conceptual model of utilization
    • Thompson, R. L., & Higgins, C. A. (1991). Personal computing: Toward a conceptual model of utilization. MIS Quarterly, 15(1), 125-143.
    • (1991) MIS Quarterly , vol.15 , Issue.1 , pp. 125-143
    • Thompson, R.L.1    Higgins, C.A.2
  • 40
    • 0002861089 scopus 로고
    • Relative importance of key job dimensions and leadership behaviors in motivating salesperson work performance
    • Tyagi, P. K. (1985). Relative importance of key job dimensions and leadership behaviors in motivating salesperson work performance. Journal of Marketing, 49(3), 76-86.
    • (1985) Journal of Marketing , vol.49 , Issue.3 , pp. 76-86
    • Tyagi, P.K.1
  • 41
    • 0033872521 scopus 로고    scopus 로고
    • A theoretical extension of the technology acceptance model: Four longitudinal field studies
    • Venkatesh, V., & Davis, F. D. (2000). A theoretical extension of the technology acceptance model: Four longitudinal field studies. Management Sciences, 46(2), 186-204.
    • (2000) Management Sciences , vol.46 , Issue.2 , pp. 186-204
    • Venkatesh, V.1    Davis, F.D.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.