메뉴 건너뛰기




Volumn 30, Issue 1, 2013, Pages 74-86

A cross-cultural comparison of Kuwaiti and British citizens' views of e-government interface quality

Author keywords

E government interface quality; Importance performance view; National culture; Persuasive quality

Indexed keywords


EID: 84870314085     PISSN: 0740624X     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.giq.2012.08.003     Document Type: Article
Times cited : (56)

References (55)
  • 2
    • 0037972505 scopus 로고    scopus 로고
    • Organizational actions, computer attitudes, and end-user satisfaction in public organizations: An empirical study
    • Aladwani A.M. Organizational actions, computer attitudes, and end-user satisfaction in public organizations: An empirical study. Journal of End User Computing 2002, 14(1):42-49.
    • (2002) Journal of End User Computing , vol.14 , Issue.1 , pp. 42-49
    • Aladwani, A.M.1
  • 3
    • 84876246341 scopus 로고    scopus 로고
    • Web Site Usability: A cultural perspective
    • AIS (Association of Information Systems), Tampa, Florida, USA, August 4-6
    • Aladwani A.M. Web Site Usability: A cultural perspective. Paper presented at the AMCIS 2003 2003, AIS (Association of Information Systems), Tampa, Florida, USA, August 4-6.
    • (2003) Paper presented at the AMCIS 2003
    • Aladwani, A.M.1
  • 4
    • 84946610704 scopus 로고    scopus 로고
    • Determinants of e-government success in Kuwait
    • GITMA (Global Information Technology Management Association), Las Vegas, Nevada, June 5-7
    • Aladwani A.M. Determinants of e-government success in Kuwait. Paper presented at the GITMA 2011 2011, GITMA (Global Information Technology Management Association), Las Vegas, Nevada, June 5-7.
    • (2011) Paper presented at the GITMA 2011
    • Aladwani, A.M.1
  • 5
    • 0036567902 scopus 로고    scopus 로고
    • Developing and validating an instrument for measuring user-perceived web quality
    • Aladwani A.M., Palvia P.C. Developing and validating an instrument for measuring user-perceived web quality. Information Management 2002, 39(6):467-476.
    • (2002) Information Management , vol.39 , Issue.6 , pp. 467-476
    • Aladwani, A.M.1    Palvia, P.C.2
  • 6
    • 79751477537 scopus 로고    scopus 로고
    • Analyzing the Use of UTAUT Model in Explaining an Online Behaviour: Internet Banking Adoption
    • Ph.D. Dissertation, Brunel University.
    • Al-Qeisi, K. I. (2009). Analyzing the Use of UTAUT Model in Explaining an Online Behaviour: Internet Banking Adoption. Ph.D. Dissertation, Brunel University.
    • (2009)
    • Al-Qeisi, K.I.1
  • 7
    • 0038516947 scopus 로고    scopus 로고
    • An integrative approach to the assessment of e-commerce quality
    • Barnes S.J., Vidgen R.T. An integrative approach to the assessment of e-commerce quality. Journal of Electronic Commerce Research 2002, 3(3):114-127.
    • (2002) Journal of Electronic Commerce Research , vol.3 , Issue.3 , pp. 114-127
    • Barnes, S.J.1    Vidgen, R.T.2
  • 8
    • 84969451541 scopus 로고    scopus 로고
    • Interactive e-government services: Modelling user perceptions with eQual
    • Barnes S.J., Vidgen R.T. Interactive e-government services: Modelling user perceptions with eQual. Electronic Government, an International Journal 2004, 1(2):213-228.
    • (2004) Electronic Government, an International Journal , vol.1 , Issue.2 , pp. 213-228
    • Barnes, S.J.1    Vidgen, R.T.2
  • 9
    • 33747840353 scopus 로고    scopus 로고
    • Data triangulation and web quality metrics: A case study in e-government
    • Barnes S.J., Vidgen R.T. Data triangulation and web quality metrics: A case study in e-government. Information Management 2006, 43(6):767-777.
    • (2006) Information Management , vol.43 , Issue.6 , pp. 767-777
    • Barnes, S.J.1    Vidgen, R.T.2
  • 10
    • 84982175441 scopus 로고    scopus 로고
    • An empirical study of consumer satisfaction with online health information retrieval
    • AIS (Association of Information Systems), Milwaukee, WI., December 9
    • Bliemel M., Hassanein K. An empirical study of consumer satisfaction with online health information retrieval. Paper presented at the Fifth Annual Workshop on HCI Research in MIS 2006, AIS (Association of Information Systems), Milwaukee, WI., December 9.
    • (2006) Paper presented at the Fifth Annual Workshop on HCI Research in MIS
    • Bliemel, M.1    Hassanein, K.2
  • 11
    • 0034517065 scopus 로고    scopus 로고
    • Applying and testing an approach to design for culturally diverse user groups
    • Bourges-Waldegg P., Scrivener S. Applying and testing an approach to design for culturally diverse user groups. Interacting with Computers 2000, 13(2):111-126.
    • (2000) Interacting with Computers , vol.13 , Issue.2 , pp. 111-126
    • Bourges-Waldegg, P.1    Scrivener, S.2
  • 12
    • 57049085053 scopus 로고    scopus 로고
    • The impact of online store environment cues on purchase intention: Trust and perceived risk as a mediator
    • Chang H.H., Chen S.W. The impact of online store environment cues on purchase intention: Trust and perceived risk as a mediator. Online Information Review 2008, 32(6):818-841.
    • (2008) Online Information Review , vol.32 , Issue.6 , pp. 818-841
    • Chang, H.H.1    Chen, S.W.2
  • 14
    • 71649108326 scopus 로고    scopus 로고
    • Colour appeal in website design within and across cultures: A multi-method evaluation
    • Cyr D., Head M., Larios H. Colour appeal in website design within and across cultures: A multi-method evaluation. International Journal of Human Computer Studies 2010, 68(1-2):1-21.
    • (2010) International Journal of Human Computer Studies , vol.68 , Issue.1-2 , pp. 1-21
    • Cyr, D.1    Head, M.2    Larios, H.3
  • 15
    • 0001125968 scopus 로고    scopus 로고
    • Cultural influences on service quality expectations
    • Donthu N., Yoo B. Cultural influences on service quality expectations. Journal of Service Research 1998, 1(2):178-186.
    • (1998) Journal of Service Research , vol.1 , Issue.2 , pp. 178-186
    • Donthu, N.1    Yoo, B.2
  • 16
    • 84990370545 scopus 로고    scopus 로고
    • The relationships between culture and service quality perceptions: Basis for cross-cultural market segmentation and resource allocation
    • Furrer O., Liu B.S.-C., Sudharshan D. The relationships between culture and service quality perceptions: Basis for cross-cultural market segmentation and resource allocation. Journal of Service Research 2000, 2(4):355-371.
    • (2000) Journal of Service Research , vol.2 , Issue.4 , pp. 355-371
    • Furrer, O.1    Liu, B.S.-C.2    Sudharshan, D.3
  • 17
    • 79960523392 scopus 로고    scopus 로고
    • The effects of website design on purchase intention in online shopping: The mediating role of trust and the moderating role of culture
    • Ganguly B., Dash S.B., Cyr D., Head M. The effects of website design on purchase intention in online shopping: The mediating role of trust and the moderating role of culture. International Journal of Electronic Business 2010, 8(4):302-330.
    • (2010) International Journal of Electronic Business , vol.8 , Issue.4 , pp. 302-330
    • Ganguly, B.1    Dash, S.B.2    Cyr, D.3    Head, M.4
  • 18
    • 0002422674 scopus 로고
    • Business unit strategy, managerial characteristics, and business unit effectiveness at strategy implementation
    • Gupta A.K., Govindarajan V. Business unit strategy, managerial characteristics, and business unit effectiveness at strategy implementation. Academy of Management Journal 1984, 27(1):25-41.
    • (1984) Academy of Management Journal , vol.27 , Issue.1 , pp. 25-41
    • Gupta, A.K.1    Govindarajan, V.2
  • 19
    • 0004134847 scopus 로고
    • Doubleday, New York, NY
    • Hall E. Beyond culture 1976, Doubleday, New York, NY.
    • (1976) Beyond culture
    • Hall, E.1
  • 20
    • 0040041227 scopus 로고
    • Multivariate analysis of variance
    • Marcel Dekker, New York, NY, L.K. Edwards (Ed.)
    • Harris R.J. Multivariate analysis of variance. Applied analysis of variance in behavioral sciences 1993, 691-716. Marcel Dekker, New York, NY. L.K. Edwards (Ed.).
    • (1993) Applied analysis of variance in behavioral sciences , pp. 691-716
    • Harris, R.J.1
  • 21
    • 33947651184 scopus 로고    scopus 로고
    • Analyzing e-government research: Perspectives, philosophies, theories, methods, and practice
    • Heeks R., Bailur S. Analyzing e-government research: Perspectives, philosophies, theories, methods, and practice. Government Information Quarterly 2007, 24(2):243-265.
    • (2007) Government Information Quarterly , vol.24 , Issue.2 , pp. 243-265
    • Heeks, R.1    Bailur, S.2
  • 23
    • 0002390117 scopus 로고
    • Cultural constraints in management theories
    • Hofstede G. Cultural constraints in management theories. The Academy of Management Executive 1993, 7(1):81-94.
    • (1993) The Academy of Management Executive , vol.7 , Issue.1 , pp. 81-94
    • Hofstede, G.1
  • 24
    • 0001586061 scopus 로고    scopus 로고
    • Gauging e-government: A report on implementing services among American cities
    • Kaylor C., Deshazo R., Van Eck D. Gauging e-government: A report on implementing services among American cities. Government Information Quarterly 2001, 18(4):293-307.
    • (2001) Government Information Quarterly , vol.18 , Issue.4 , pp. 293-307
    • Kaylor, C.1    Deshazo, R.2    Van Eck, D.3
  • 27
    • 77649184734 scopus 로고    scopus 로고
    • Accessibility design issues with UK e-government sites
    • Kuzma J.M. Accessibility design issues with UK e-government sites. Government Information Quarterly 2010, 27(2):141-146.
    • (2010) Government Information Quarterly , vol.27 , Issue.2 , pp. 141-146
    • Kuzma, J.M.1
  • 28
    • 34548317156 scopus 로고    scopus 로고
    • Cultural impact on the design of e-commerce website: Part 1 - site format and layout
    • Lo B.W. Cultural impact on the design of e-commerce website: Part 1 - site format and layout. Issues in Information Systems 2005, 2:182-188.
    • (2005) Issues in Information Systems , vol.2 , pp. 182-188
    • Lo, B.W.1
  • 30
    • 0002930032 scopus 로고    scopus 로고
    • Crosscurrents: cultural dimensions and global Web user-interface design
    • Marcus A., Gould E.W. Crosscurrents: cultural dimensions and global Web user-interface design. Interactions 2000, 7(4):32-46.
    • (2000) Interactions , vol.7 , Issue.4 , pp. 32-46
    • Marcus, A.1    Gould, E.W.2
  • 32
    • 67651149867 scopus 로고    scopus 로고
    • Does e-government measure up to e-Business? Comparing end user perceptions of U.S. Federal government and e-Business Web sites
    • Morgeson F., Mithas S. Does e-government measure up to e-Business? Comparing end user perceptions of U.S. Federal government and e-Business Web sites. Public Administration Review 2009, 69(4):740-752.
    • (2009) Public Administration Review , vol.69 , Issue.4 , pp. 740-752
    • Morgeson, F.1    Mithas, S.2
  • 34
    • 27944446466 scopus 로고    scopus 로고
    • Cultural differences on attention and perceived usability: Investigating color combinations of animated graphics
    • Noiwan J., Norcio A.F. Cultural differences on attention and perceived usability: Investigating color combinations of animated graphics. International Journal of Human Computer Studies 2006, 64(2):103-122.
    • (2006) International Journal of Human Computer Studies , vol.64 , Issue.2 , pp. 103-122
    • Noiwan, J.1    Norcio, A.F.2
  • 35
    • 79959269601 scopus 로고    scopus 로고
    • Accessibility of U.S. federal government home pages: Section 508 compliance and site accessibility statements
    • Olalere A., Lazar J. Accessibility of U.S. federal government home pages: Section 508 compliance and site accessibility statements. Government Information Quarterly 2011, 28(3):303-309.
    • (2011) Government Information Quarterly , vol.28 , Issue.3 , pp. 303-309
    • Olalere, A.1    Lazar, J.2
  • 36
    • 0036015965 scopus 로고    scopus 로고
    • Web site usability, design, and performance metrics
    • Palmer J.W. Web site usability, design, and performance metrics. Information Systems Research 2002, 13(2):151-167.
    • (2002) Information Systems Research , vol.13 , Issue.2 , pp. 151-167
    • Palmer, J.W.1
  • 37
    • 83055181212 scopus 로고    scopus 로고
    • E-GovQual: A multiple-item scale for assessing e-government service quality
    • Papadomichelaki X., Mentzas G. e-GovQual: A multiple-item scale for assessing e-government service quality. Government Information Quarterly 2012, 29(1):98-109.
    • (2012) Government Information Quarterly , vol.29 , Issue.1 , pp. 98-109
    • Papadomichelaki, X.1    Mentzas, G.2
  • 38
    • 20444499779 scopus 로고    scopus 로고
    • E-S-QUAL: A multiple-Item scale for assessing electronic service quality
    • Parasuraman A., Zeithaml V.A., Malhotra A. E-S-QUAL: A multiple-Item scale for assessing electronic service quality. Journal of Service Research 2005, 7(3):213-233.
    • (2005) Journal of Service Research , vol.7 , Issue.3 , pp. 213-233
    • Parasuraman, A.1    Zeithaml, V.A.2    Malhotra, A.3
  • 39
    • 33947684377 scopus 로고    scopus 로고
    • The accessibility of Chinese local government Web sites: An exploratory study
    • Shi Y. The accessibility of Chinese local government Web sites: An exploratory study. Government Information Quarterly 2007, 24(2):377-403.
    • (2007) Government Information Quarterly , vol.24 , Issue.2 , pp. 377-403
    • Shi, Y.1
  • 40
    • 69549124699 scopus 로고    scopus 로고
    • Web strategies to promote internet shopping: Is cultural-customization needed?
    • Sia C.L., Lim K.H., Leung K., Lee M., Huang W.W., Benbasat I. Web strategies to promote internet shopping: Is cultural-customization needed?. MIS Quarterly 2009, 33(3):491-512.
    • (2009) MIS Quarterly , vol.33 , Issue.3 , pp. 491-512
    • Sia, C.L.1    Lim, K.H.2    Leung, K.3    Lee, M.4    Huang, W.W.5    Benbasat, I.6
  • 41
    • 4644284977 scopus 로고    scopus 로고
    • Web site adaptation: A cross-cultural comparison of U.S. and Mexican Web sites
    • (Retrieved from)
    • Singh N., Baack D.W. Web site adaptation: A cross-cultural comparison of U.S. and Mexican Web sites. Journal of Computer-Mediated Communication 2004, 9(4). (Retrieved from http://jcmc.indiana.edu/vol9/issue4/singh_baack.html).
    • (2004) Journal of Computer-Mediated Communication , vol.9 , Issue.4
    • Singh, N.1    Baack, D.W.2
  • 42
    • 0042475407 scopus 로고    scopus 로고
    • Cultural adaptation on the web: A study of American companies' domestic and Chinese websites
    • Singh N., Xhao H., Hu X. Cultural adaptation on the web: A study of American companies' domestic and Chinese websites. Journal of Global Information Management 2003, 11(3):63-80.
    • (2003) Journal of Global Information Management , vol.11 , Issue.3 , pp. 63-80
    • Singh, N.1    Xhao, H.2    Hu, X.3
  • 43
    • 18244390943 scopus 로고    scopus 로고
    • Analyzing the cultural content of web sites: A cross-national comparison of China, India, Japan, and US
    • Singh N., Zhao H., Hu X. Analyzing the cultural content of web sites: A cross-national comparison of China, India, Japan, and US. International Marketing Review 2005, 22(2):129-146.
    • (2005) International Marketing Review , vol.22 , Issue.2 , pp. 129-146
    • Singh, N.1    Zhao, H.2    Hu, X.3
  • 44
    • 63749099434 scopus 로고    scopus 로고
    • Cultural adaptation in cross border e-commerce: A study of German companies
    • Sinkovics R., Yamin M., Hossinger M. Cultural adaptation in cross border e-commerce: A study of German companies. Journal of Electronic Commerce Research 2007, 8(4):221-235.
    • (2007) Journal of Electronic Commerce Research , vol.8 , Issue.4 , pp. 221-235
    • Sinkovics, R.1    Yamin, M.2    Hossinger, M.3
  • 47
    • 51449115529 scopus 로고    scopus 로고
    • Building citizen trust towards e-government services: Do high quality websites matter?
    • Hawaii International Conference on System Sciences
    • Tan C.W., Benbasat I., Cenfetelli R.T. Building citizen trust towards e-government services: Do high quality websites matter?. Paper presented at the HICSS'08 2008, Hawaii International Conference on System Sciences.
    • (2008) Paper presented at the HICSS'08
    • Tan, C.W.1    Benbasat, I.2    Cenfetelli, R.T.3
  • 49
    • 84992816530 scopus 로고    scopus 로고
    • Does culture influence web site quality expectations? An empirical study
    • Tsikriktsis N. Does culture influence web site quality expectations? An empirical study. Journal of Service Research 2002, 5(2):101-112.
    • (2002) Journal of Service Research , vol.5 , Issue.2 , pp. 101-112
    • Tsikriktsis, N.1
  • 50
    • 67349245442 scopus 로고    scopus 로고
    • User-centered E-government in practice: A comprehensive model for measuring user satisfaction
    • Verdegem P., Verleye G. User-centered E-government in practice: A comprehensive model for measuring user satisfaction. Government Information Quarterly 2009, 26(3):487-497.
    • (2009) Government Information Quarterly , vol.26 , Issue.3 , pp. 487-497
    • Verdegem, P.1    Verleye, G.2
  • 51
    • 84947196633 scopus 로고    scopus 로고
    • A validation of the User-Perceived Web Quality instrument for e-government context
    • Athens, Greece. July 10-12
    • Wang Y.-S. A validation of the User-Perceived Web Quality instrument for e-government context. Paper presented at the 10th WSEAS International Conference on Systems 2006, Athens, Greece. July 10-12.
    • (2006) Paper presented at the 10th WSEAS International Conference on Systems
    • Wang, Y.-S.1
  • 52
    • 56949104196 scopus 로고    scopus 로고
    • Why do people use information kiosks? A validation of the Unified Theory of Acceptance and Use of Technology
    • Wang Y.-S., Shih Y.W. Why do people use information kiosks? A validation of the Unified Theory of Acceptance and Use of Technology. Government Information Quarterly 2009, 26(1):158-165.
    • (2009) Government Information Quarterly , vol.26 , Issue.1 , pp. 158-165
    • Wang, Y.-S.1    Shih, Y.W.2
  • 54
    • 27744557193 scopus 로고    scopus 로고
    • A cross-cultural analysis of websites from high-context cultures and low-context cultures
    • (article 13. Retrieved from)
    • Wurtz E. A cross-cultural analysis of websites from high-context cultures and low-context cultures. Journal of Computer-Mediated Communication 2005, 11(1). (article 13. Retrieved from http://jcmc.indiana.edu/vol11/issue1/wuertz.html).
    • (2005) Journal of Computer-Mediated Communication , vol.11 , Issue.1
    • Wurtz, E.1
  • 55
    • 67651083583 scopus 로고    scopus 로고
    • The effects of national culture values on consumer acceptance of e-commerce: Online shoppers in China
    • Yoon C. The effects of national culture values on consumer acceptance of e-commerce: Online shoppers in China. Information Management 2009, 46(5):294-301.
    • (2009) Information Management , vol.46 , Issue.5 , pp. 294-301
    • Yoon, C.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.