-
2
-
-
84969506726
-
Electronic government at the grass roots: contemporary evidence and future trends
-
Big Island, Hawaii, January
-
Holden, S.H., Norris, D.F. and Fletcher, P.D. (2003) ‘Electronic government at the grass roots: contemporary evidence and future trends’, Proceedings of the 36th Hawaii International Conference on Systems Sciences, Big Island, Hawaii, January.
-
(2003)
Proceedings of the 36th Hawaii International Conference on Systems Sciences
-
-
Holden, S.H.1
Norris, D.F.2
Fletcher, P.D.3
-
3
-
-
0035251631
-
The ongoing march toward digital government
-
Elmagarmid, A.K. and McIver, W.J. (2001) ‘The ongoing march toward digital government’, IEEE Computer, Vol. 34, No. 2, pp.32–38.
-
(2001)
IEEE Computer
, vol.34
, Issue.2
, pp. 32-38
-
-
Elmagarmid, A.K.1
McIver, W.J.2
-
4
-
-
0041484200
-
Integrating e-commerce and e-government: the case of Bremen Online Services
-
Prins, J. (Ed.) Kluwer Law International, The Hague
-
Kubicek, H. and Hagen, M. (2001) ‘Integrating e-commerce and e-government: the case of Bremen Online Services’, in Prins, J. (Ed.): Designing E-Government, Kluwer Law International, The Hague.
-
(2001)
Designing E-Government
-
-
Kubicek, H.1
Hagen, M.2
-
5
-
-
0003811549
-
-
August 9, 2001
-
Cook, M.E. (2000) What Citizens Want from E-government, Retrieved August 9, 2001, from: http://www.ctg.albany.edu/resources/htmlrpt/e-government/what_citizens_want.html
-
(2000)
What Citizens Want from E-government
-
-
Cook, M.E.1
-
6
-
-
0010725276
-
An evaluation of cyber-bookshops: the WebQual method
-
Barnes, S.J. and Vidgen, R.T. (2001) ‘An evaluation of cyber-bookshops: the WebQual method’, International Journal of Electronic Commerce, Vol. 6, No. 1, pp.11–30.
-
(2001)
International Journal of Electronic Commerce
, vol.6
, Issue.1
, pp. 11-30
-
-
Barnes, S.J.1
Vidgen, R.T.2
-
7
-
-
0034965496
-
Assessing the quality of auction websites
-
Maui, Hawaii
-
Barnes, S.J. and Vidgen, R.T. (2001) ‘Assessing the quality of auction websites’, Proceedings of the Hawaii International Conference on Systems Sciences, Maui, Hawaii, January 4–6.
-
(2001)
Proceedings of the Hawaii International Conference on Systems Sciences
, vol.January
, pp. 4-6
-
-
Barnes, S.J.1
Vidgen, R.T.2
-
8
-
-
0038516947
-
An integrative approach to the assessment of e-commerce quality
-
Barnes, S.J. and Vidgen, R.T. (2002) ‘An integrative approach to the assessment of e-commerce quality’, Journal of Electronic Commerce Research, Vol. 3, No. 3, pp.114–127.
-
(2002)
Journal of Electronic Commerce Research
, vol.3
, Issue.3
, pp. 114-127
-
-
Barnes, S.J.1
Vidgen, R.T.2
-
9
-
-
0042864558
-
Measuring website quality improvements: a case study of the forum on strategic management knowledge exchange
-
Barnes, S. and Vidgen, R. (2003) ‘Measuring website quality improvements: a case study of the forum on strategic management knowledge exchange’, Industrial Management and Data Systems, Vol. 103, No. 5, pp.297–309.
-
(2003)
Industrial Management and Data Systems
, vol.103
, Issue.5
, pp. 297-309
-
-
Barnes, S.1
Vidgen, R.2
-
10
-
-
33845235181
-
Interactive e-government: evaluating the website of the UK Inland Revenue
-
Special Issue on e-Government
-
Barnes, S.J. and Vidgen, R.T. (2003) ‘Interactive e-government: evaluating the website of the UK Inland Revenue’, Journal of Electronic Commerce in Organizations, Special Issue on e-Government, Vol. 2, No. 1, pp.42–63.
-
(2003)
Journal of Electronic Commerce in Organizations
, vol.2
, Issue.1
, pp. 42-63
-
-
Barnes, S.J.1
Vidgen, R.T.2
-
11
-
-
84969446664
-
Evaluating alcohol advice websites: a cross-country perspective
-
Barnes, S.J. and Vidgen, R.T. (2003) ‘Evaluating alcohol advice websites: a cross-country perspective’, International Journal of Management Literature, Vol. 2, No. 2, pp.51–64.
-
(2003)
International Journal of Management Literature
, vol.2
, Issue.2
, pp. 51-64
-
-
Barnes, S.J.1
Vidgen, R.T.2
-
12
-
-
84969581351
-
The future of e-government: a project of potential trends and issues
-
Big Island, Hawaii, January
-
Cohen, S. and Eimicke, W. (2003) ‘The future of e-government: a project of potential trends and issues’, Proceedings of the 36th Hawaii International Conference on System Sciences, Big Island, Hawaii, January.
-
(2003)
Proceedings of the 36th Hawaii International Conference on System Sciences
-
-
Cohen, S.1
Eimicke, W.2
-
14
-
-
84870203804
-
-
HMSO, London
-
HMSO (2002) E-Revenue, HMSO, London.
-
(2002)
E-Revenue
-
-
-
15
-
-
55249123249
-
Validating instruments in MIS research
-
Straub, D.W. and Carlson, C.L. (1989) ‘Validating instruments in MIS research’, MIS Quarterly, Vol. 13, No. 2, pp.147–169.
-
(1989)
MIS Quarterly
, vol.13
, Issue.2
, pp. 147-169
-
-
Straub, D.W.1
Carlson, C.L.2
-
16
-
-
0032115861
-
An assessment of survey research in POM: from construct to theory
-
Malhotra, M. and Grover, V. (1998) ‘An assessment of survey research in POM: from construct to theory’, Journal of Operations Management, Vol. 16, No. 4, pp.403–423.
-
(1998)
Journal of Operations Management
, vol.16
, Issue.4
, pp. 403-423
-
-
Malhotra, M.1
Grover, V.2
-
17
-
-
0040217732
-
QFD: a basic primer’, Excerpts from the implementation manual for the three day QFD workshop
-
Novi, Michigan, June 18, 19
-
Slabey, R. (1990) ‘QFD: a basic primer’, Excerpts from the implementation manual for the three day QFD workshop’, Transactions from the Second Symposium on Quality Function Deployment, Novi, Michigan, June 18, 19.
-
(1990)
Transactions from the Second Symposium on Quality Function Deployment
-
-
Slabey, R.1
-
18
-
-
0036334924
-
Designing effective cyber store user interface
-
Kim, E.B. and Eom, S.B. (2002) ‘Designing effective cyber store user interface’, Industrial Management and Data Systems, Vol. 102, No. 5, pp.241–251.
-
(2002)
Industrial Management and Data Systems
, vol.102
, Issue.5
, pp. 241-251
-
-
Kim, E.B.1
Eom, S.B.2
-
19
-
-
0020749247
-
Development of a tool for measuring and analyzing computer user satisfaction
-
Bailey, J.E. and Pearson, S.W. (1983) ‘Development of a tool for measuring and analyzing computer user satisfaction’, Management Science, Vol. 29, No. 5, pp.530–544.
-
(1983)
Management Science
, vol.29
, Issue.5
, pp. 530-544
-
-
Bailey, J.E.1
Pearson, S.W.2
-
20
-
-
0031144150
-
Data quality in context
-
Strong, D., Lee, Y. and Wang, R. (1997) ‘Data quality in context’, Communications of the ACM, Vol. 40, No. 5, pp.103–110.
-
(1997)
Communications of the ACM
, vol.40
, Issue.5
, pp. 103-110
-
-
Strong, D.1
Lee, Y.2
Wang, R.3
-
21
-
-
0031988287
-
A product perspective on total data quality management
-
Wang, R.Y. (1998) ‘A product perspective on total data quality management’, Communications of the ACM, Vol. 41, No. 2, pp.58–65.
-
(1998)
Communications of the ACM
, vol.41
, Issue.2
, pp. 58-65
-
-
Wang, R.Y.1
-
22
-
-
0002866667
-
Evaluating service encounters: the effects of physical surroundings and employee responses
-
Bitner, M. (1990) ‘Evaluating service encounters: the effects of physical surroundings and employee responses’, Journal of Marketing, Vol. 54, pp.69–82.
-
(1990)
Journal of Marketing
, vol.54
, pp. 69-82
-
-
Bitner, M.1
-
23
-
-
0001934448
-
Planning the service encounter
-
Czepiel, J., Solomon, M. and Surprenant, C. (Eds.) Lexington Books, Lexington, MA
-
Shostack, G. (1985) ‘Planning the service encounter’, in Czepiel, J., Solomon, M. and Surprenant, C. (Eds.): The Service Encounter, Lexington Books, Lexington, MA.
-
(1985)
The Service Encounter
-
-
Shostack, G.1
-
24
-
-
0001217438
-
Measuring and monitoring service quality
-
Glynn, W. and Barnes, J. (Eds.) Wiley, Chichester
-
Parasuraman, A. (1995) ‘Measuring and monitoring service quality’, in Glynn, W. and Barnes, J. (Eds.): Understanding Services Management, Wiley, Chichester.
-
(1995)
Understanding Services Management
-
-
Parasuraman, A.1
-
25
-
-
0002408510
-
A conceptual model of service quality and its implications for future research
-
Parasuraman, A., Zeithaml, V.A. and Berry, L. (1985) ‘A conceptual model of service quality and its implications for future research’, Journal of Marketing, Vol. 49, pp.41–50.
-
(1985)
Journal of Marketing
, vol.49
, pp. 41-50
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Berry, L.3
-
26
-
-
0001312089
-
SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality
-
Parasuraman, A., Zeithaml, V.A. and Berry, L. (1988) ‘SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality’, Journal of Retailing, Vol. 64, No. 1, pp.12–40.
-
(1988)
Journal of Retailing
, vol.64
, Issue.1
, pp. 12-40
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Berry, L.3
-
27
-
-
0003744505
-
-
The Free Press, New York
-
Zeithaml, V.A., Parasuraman, A. and Berry, L. (1990) Delivering Quality Service: Balancing Customer Perceptions and Expectations, The Free Press, New York.
-
(1990)
Delivering Quality Service: Balancing Customer Perceptions and Expectations
-
-
Zeithaml, V.A.1
Parasuraman, A.2
Berry, L.3
-
28
-
-
58049133820
-
The nature and determinants of customer expectations of service
-
Zeithaml, V.A., Berry, L. and Parasuraman, A. (1993) ‘The nature and determinants of customer expectations of service’, Journal of the Academy of Marketing Science, Vol. 21, No. 1, pp.1–12.
-
(1993)
Journal of the Academy of Marketing Science
, vol.21
, Issue.1
, pp. 1-12
-
-
Zeithaml, V.A.1
Berry, L.2
Parasuraman, A.3
-
29
-
-
53349142500
-
Service quality: a measure of information systems effectiveness
-
Pitt, L., Watson, R. and Kavan, C. (1995) ‘Service quality: a measure of information systems effectiveness’, MIS Quarterly, Vol. 19, No. 2, pp.173–187.
-
(1995)
MIS Quarterly
, vol.19
, Issue.2
, pp. 173-187
-
-
Pitt, L.1
Watson, R.2
Kavan, C.3
-
30
-
-
0000379986
-
Measuring information systems service quality: concerns for a complete canvas
-
Pitt, L., Watson, R. and Kavan, C. (1997) ‘Measuring information systems service quality: concerns for a complete canvas’, MIS Quarterly, Vol. 21, pp.209–221.
-
(1997)
MIS Quarterly
, vol.21
, pp. 209-221
-
-
Pitt, L.1
Watson, R.2
Kavan, C.3
-
31
-
-
0001112727
-
Pragmatic perspectives on the measurement of information systems service quality
-
Kettinger, W. and Lee, C. (1997) ‘Pragmatic perspectives on the measurement of information systems service quality’, MIS Quarterly, Vol. 21, pp.223–240.
-
(1997)
MIS Quarterly
, vol.21
, pp. 223-240
-
-
Kettinger, W.1
Lee, C.2
-
32
-
-
0000379989
-
Measuring information systems service quality: concerns on the use of the SERVQUAL questionnaire
-
Van Dyke, T., Kappelman, L. and Prybutok, V. (1997) ‘Measuring information systems service quality: concerns on the use of the SERVQUAL questionnaire’, MIS Quarterly, Vol. 21, pp.195–208.
-
(1997)
MIS Quarterly
, vol.21
, pp. 195-208
-
-
Van Dyke, T.1
Kappelman, L.2
Prybutok, V.3
-
33
-
-
55249087535
-
Perceived usefulness, perceived ease of use, and user acceptance of information technology
-
Davis, F. (1989) ‘Perceived usefulness, perceived ease of use, and user acceptance of information technology’, MIS Quarterly, Vol. 13, No. 3, pp.340–351.
-
(1989)
MIS Quarterly
, vol.13
, Issue.3
, pp. 340-351
-
-
Davis, F.1
-
34
-
-
43949170577
-
User acceptance of information technology: system characteristics, user perceptions, and behavioral impacts
-
Davis, F. (1993) ‘User acceptance of information technology: system characteristics, user perceptions, and behavioral impacts’, International Journal of Man-Machine Studies, Vol. 38, pp.475–487.
-
(1993)
International Journal of Man-Machine Studies
, vol.38
, pp. 475-487
-
-
Davis, F.1
-
36
-
-
0002359744
-
User interface directions for the web
-
Nielsen, J. (1999) ‘User interface directions for the web’, Communications of the ACM, Vol. 42, No. 1, pp.65–72.
-
(1999)
Communications of the ACM
, vol.42
, Issue.1
, pp. 65-72
-
-
Nielsen, J.1
-
38
-
-
0003880997
-
-
Morgan Kaufmann, San Francisco
-
Spool, J., Scanlon, T., Schroeder, W., Snyder, C. and DeAngelo, T. (1999) Website Usability: A Designer’s Guide, Morgan Kaufmann, San Francisco.
-
(1999)
Website Usability: A Designer’s Guide
-
-
Spool, J.1
Scanlon, T.2
Schroeder, W.3
Snyder, C.4
DeAngelo, T.5
|