메뉴 건너뛰기




Volumn , Issue , 2009, Pages

Gender and website design across cultures
[No Author Info available]

Author keywords

Culture; Gender; Loyalty; Satisfaction; Trust; Website design

Indexed keywords

GENDER; LOYALTY; SATISFACTION; TRUST; WEB SITE DESIGN;

EID: 84870697933     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper
Times cited : (4)

References (50)
  • 1
    • 0036015953 scopus 로고    scopus 로고
    • Assessing a firm's web presence: A heuristic evaluation procedure for measurement of usability
    • Agarwal, R. and Venkatesh, V. (2002). Assessing a firm's web presence: A heuristic evaluation procedure for measurement of usability. Information Management Research, 13(2), 168-121.
    • (2002) Information Management Research , vol.13 , Issue.2 , pp. 121-168
    • Agarwal, R.1    Venkatesh, V.2
  • 2
    • 1842841713 scopus 로고    scopus 로고
    • Available online at
    • Allen, D. (2001). Women on the web. Available online at http://www.emarketer.com/analysis/ecommerce-b2c/20010228-b2c.html.
    • (2001) Women on the Web
    • Allen, D.1
  • 3
    • 0037277182 scopus 로고    scopus 로고
    • E-Satisfaction and e-loyalty: A contingency framework
    • Anderson, R.E. and Srinivasan, S.S. (2003). E-satisfaction and e-loyalty: A contingency framework, Psychology & Marketing, 20(2), 123-138.
    • (2003) Psychology & Marketing , vol.20 , Issue.2 , pp. 123-138
    • Anderson, R.E.1    Srinivasan, S.S.2
  • 4
    • 44249110999 scopus 로고    scopus 로고
    • Establishing trust in electronic commerce through online word of mouth: An examination across genders
    • Awad, N.F. and Rogowsky, A. (2008). Establishing trust in electronic commerce through online word of mouth: An examination across genders. Journal of Management Information Systems, 24(4), 101-121.
    • (2008) Journal of Management Information Systems , vol.24 , Issue.4 , pp. 101-121
    • Awad, N.F.1    Rogowsky, A.2
  • 5
    • 0041766201 scopus 로고    scopus 로고
    • Customer satisfaction in virtual environments: A study of online investing
    • Balasubramanian, S., Konana, P., and Menon, N.M. (2003). Customer satisfaction in virtual environments: A study of online investing. Management Science, 49(7), 871-889.
    • (2003) Management Science , vol.49 , Issue.7 , pp. 871-889
    • Balasubramanian, S.1    Konana, P.2    Menon, N.M.3
  • 6
    • 0002427977 scopus 로고    scopus 로고
    • Impact of information presentation modes on online shopping: An empirical evaluation of a broadband interactive shopping service
    • Chau, P.K., Au, G., and Tam, K.Y. (2000). Impact of information presentation modes on online shopping: An empirical evaluation of a broadband interactive shopping service. Journal of Organizational Computing Electronic Commerce, 10(1), 1-22.
    • (2000) Journal of Organizational Computing Electronic Commerce , vol.10 , Issue.1 , pp. 1-22
    • Chau, P.K.1    Au, G.2    Tam, K.Y.3
  • 7
    • 7444221668 scopus 로고    scopus 로고
    • Interpreting dimensions of consumer trust in e-commerce
    • Chen, S. C. and Dhillon, G.S. (2002). Interpreting dimensions of consumer trust in e-commerce. Information Management and Technology, 4(2/3), 303-318.
    • (2002) Information Management and Technology , vol.4 , Issue.2-3 , pp. 303-318
    • Chen, S.C.1    Dhillon, G.S.2
  • 8
    • 0001960725 scopus 로고
    • Test validation
    • 2nd Edition (Thorndike, R.L. Ed.), American Council on Education, Washington, DC
    • Cronbach, L.J. (1971). Test validation. In Educational measurement 2nd Edition (Thorndike, R.L. Ed.), p. 443-507, American Council on Education, Washington, DC.
    • (1971) Educational Measurement , pp. 443-507
    • Cronbach, L.J.1
  • 9
    • 69549083452 scopus 로고    scopus 로고
    • Exploring human images in website design: A multi-method approach
    • forthcoming
    • Cyr, D., Head, M., Larios, H., and Pan, B. (2009 forthcoming). Exploring Human Images in Website Design: A Multi-Method Approach. MIS Quarterly, 33(3).
    • (2009) MIS Quarterly , vol.33 , Issue.3
    • Cyr, D.1    Head, M.2    Larios, H.3    Pan, B.4
  • 10
    • 44249094423 scopus 로고    scopus 로고
    • Modeling web site design across cultures: Relationships to trust, satisfaction, and eloyalty
    • Cyr, D. (2008a). Modeling web site design across cultures: Relationships to trust, satisfaction, and eloyalty. Journal of Management Information Systems, 24(4), 47-72.
    • (2008) Journal of Management Information Systems , vol.24 , Issue.4 , pp. 47-72
    • Cyr, D.1
  • 14
    • 33846204237 scopus 로고    scopus 로고
    • The role of social presence in establishing loyalty in e-service environments
    • Cyr, D., Hassanein, K., Head, M. and Ivanov, A. (2007). The role of social presence in establishing loyalty in e-service environments. Interacting with Computers, 19(1), 43-56.
    • (2007) Interacting with Computers , vol.19 , Issue.1 , pp. 43-56
    • Cyr, D.1    Hassanein, K.2    Head, M.3    Ivanov, A.4
  • 15
    • 2142657254 scopus 로고    scopus 로고
    • Buying on the internet: Gender difference in on-line and conventional buying motivations
    • Dittmar, H., Long, K. and Meek, R. (2004). Buying on the internet: gender difference in on-line and conventional buying motivations. Sex Roles, 50(5/6), 423-444.
    • (2004) Sex Roles , vol.50 , Issue.5-6 , pp. 423-444
    • Dittmar, H.1    Long, K.2    Meek, R.3
  • 16
    • 0001243890 scopus 로고
    • Levels of processing and organization: Additive effects of individual item and relational processing
    • Einstein, G.O. and Hunt, R.R. (1980) Levels of processing and organization: Additive effects of individual item and relational processing. Journal of Experimental Psychology: Human Learning and Memory, 6(5), 588-598.
    • (1980) Journal of Experimental Psychology: Human Learning and Memory , vol.6 , Issue.5 , pp. 588-598
    • Einstein, G.O.1    Hunt, R.R.2
  • 18
    • 29144523060 scopus 로고    scopus 로고
    • The role played by perceived usability, satisfaction and consumer trust on website loyalty
    • Flavián, C., Guinalíu, M. and Gurrea, R. (2006). The role played by perceived usability, satisfaction and consumer trust on website loyalty. Information & Management, 43(1), 1-14.
    • (2006) Information & Management , vol.43 , Issue.1 , pp. 1-14
    • Flavián, C.1    Guinalíu, M.2    Gurrea, R.3
  • 19
    • 0000009769 scopus 로고
    • Evaluating structural equation models with unobserved variables and measurement error
    • Fornell, C. and Larcker, D. (1981). Evaluating structural equation models with unobserved variables and measurement error. Journal of Marketing Research, 18(1), 39-50.
    • (1981) Journal of Marketing Research , vol.18 , Issue.1 , pp. 39-50
    • Fornell, C.1    Larcker, D.2
  • 20
    • 1842832755 scopus 로고    scopus 로고
    • Gender differences in the perceived risk of buying online and the effects of receiving a site recommendation
    • Garbarino, E. and Strahilevitz, M. (2004). Gender differences in the perceived risk of buying online and the effects of receiving a site recommendation. Journal of Business Research, 57, 768-775.
    • (2004) Journal of Business Research , vol.57 , pp. 768-775
    • Garbarino, E.1    Strahilevitz, M.2
  • 22
  • 24
    • 33846208822 scopus 로고    scopus 로고
    • On the need to include national culture as a central issue in ecommerce trust beliefs
    • Gefen, D. and Heart, T. (2006). On the need to include national culture as a central issue in ecommerce trust beliefs. Journal of Global Information Management, 14(4), 1-30.
    • (2006) Journal of Global Information Management , vol.14 , Issue.4 , pp. 1-30
    • Gefen, D.1    Heart, T.2
  • 25
    • 33748112837 scopus 로고    scopus 로고
    • If you spoke as she does, sir, instead of the way you do: A sociolinguistics perspective of gender differences in virtual communities
    • Gefen, D. And Ridings, C. (2005). If you spoke as she does, sir, instead of the way you do: A sociolinguistics perspective of gender differences in virtual communities. The Datgabase for Advances in Information Systems 36(2), 78-92.
    • (2005) The Datgabase for Advances in Information Systems , vol.36 , Issue.2 , pp. 78-92
    • Gefen, D.1    Ridings, C.2
  • 26
    • 15044354915 scopus 로고    scopus 로고
    • Managing user trust in B2C e-services
    • Gefen, D. and Straub, D. (2003). Managing user trust in B2C e-services. E-Service Journal, 2(2), 7-24.
    • (2003) E-Service Journal , vol.2 , Issue.2 , pp. 7-24
    • Gefen, D.1    Straub, D.2
  • 29
    • 0002135118 scopus 로고    scopus 로고
    • Consumer trust in an internet store: A cross-cultural validation
    • Available online at
    • Jarvenpaa, S.L., Tractinsky, N., Saarinen, L. and Vitale, M. (1999). Consumer trust in an internet store: A cross-cultural validation. Journal of Computer Mediated Communication, 5(2), Available online at http://www.ascusc. org/jcmc/vol5/issue2/jarvenpaa.html.
    • (1999) Journal of Computer Mediated Communication , vol.5 , Issue.2
    • Jarvenpaa, S.L.1    Tractinsky, N.2    Saarinen, L.3    Vitale, M.4
  • 30
    • 3042609508 scopus 로고    scopus 로고
    • Customer value, satisfaction, loyalty, and switching costs: An illustration from a business-to-business service context
    • Lam, S.Y., Shankar, V., Erramilli, M.K., and Murthy, B. (2004). Customer value, satisfaction, loyalty, and switching costs: An illustration from a business-to-business service context. Academy of Marketing Science, 32(3), 293-311.
    • (2004) Academy of Marketing Science , vol.32 , Issue.3 , pp. 293-311
    • Lam, S.Y.1    Shankar, V.2    Erramilli, M.K.3    Murthy, B.4
  • 31
    • 33644702010 scopus 로고    scopus 로고
    • A customer loyalty model for e-service context
    • Laurn, P. and Lin, H.H. (2003). A customer loyalty model for e-service context. Journal of Electronic Commerce Research, 4(4), 156-167.
    • (2003) Journal of Electronic Commerce Research , vol.4 , Issue.4 , pp. 156-167
    • Laurn, P.1    Lin, H.H.2
  • 32
    • 0036737236 scopus 로고    scopus 로고
    • Developing and validating trust measures for e-commerce: An integrative typology
    • McKnight, D.H., Choudhury, V., and Kacmar, C. (2002). Developing and validating trust measures for e-commerce: An integrative typology. Information Systems Research, 13(3), 334-359.
    • (2002) Information Systems Research , vol.13 , Issue.3 , pp. 334-359
    • McKnight, D.H.1    Choudhury, V.2    Kacmar, C.3
  • 33
    • 0002982524 scopus 로고
    • Gender differences in information processing: A selectivity interpretation
    • Cafferata, P. and Tybout, A. Eds.), Lexington, MA
    • Myers-Levy, J. (1989). Gender differences in information processing: A selectivity interpretation. In Cognitive and Affective Responses to Advertising (Cafferata, P. and Tybout, A. Eds.), p. 219-260 Lexington, MA.
    • (1989) Cognitive and Affective Responses to Advertising , pp. 219-260
    • Myers-Levy, J.1
  • 34
    • 0036459054 scopus 로고    scopus 로고
    • A content analysis of multinationals' web communication strategies: Cross-cultural research framework and pre-testing
    • Okayazaki, S. and Rivas, J.A. (2002). A content analysis of multinationals' web communication strategies: Cross-cultural research framework and pre-testing. Internet Research: Electronic Networking Applications and Policy, 12(5), 380-390.
    • (2002) Internet Research: Electronic Networking Applications and Policy , vol.12 , Issue.5 , pp. 380-390
    • Okayazaki, S.1    Rivas, J.A.2
  • 35
    • 0036015965 scopus 로고    scopus 로고
    • Web site usability, design, and performance metrics
    • Palmer, J.W. (2002). Web site usability, design, and performance metrics. Information Systems Research, 13(2), 51-167.
    • (2002) Information Systems Research , vol.13 , Issue.2 , pp. 51-167
    • Palmer, J.W.1
  • 36
    • 0003333609 scopus 로고    scopus 로고
    • The role of intermediaries in the development of trust on the WWW: The use and prominence of trusted third parties and privacy statements
    • Available online at
    • Palmer, J.W., Bailey, J.P., Faraj, S. and Smith, R.H. (2000). The role of intermediaries in the development of trust on the WWW: The use and prominence of trusted third parties and privacy statements. Journal of Computer Mediated Communication, 5(3), Available online at http://www.ascusc.org/jcmc/vol5/issue3/ palmer.html.
    • (2000) Journal of Computer Mediated Communication , vol.5 , Issue.3
    • Palmer, J.W.1    Bailey, J.P.2    Faraj, S.3    Smith, R.H.4
  • 37
    • 67649951505 scopus 로고    scopus 로고
    • Consumer acceptance of electronic commerce: Integrating trust and risk with the technology acceptance model
    • Pavlou, P.A. (2003). Consumer acceptance of electronic commerce: Integrating trust and risk with the technology acceptance model. International Journal of Electronic Commerce, 7(3), 101-134.
    • (2003) International Journal of Electronic Commerce , vol.7 , Issue.3 , pp. 101-134
    • Pavlou, P.A.1
  • 38
    • 29444459006 scopus 로고    scopus 로고
    • Psychological contract violation in online marketplaces: Antecedents, consequences, and moderating role
    • Pavlou, P.A. and Gefen, D. (2005). Psychological contract violation in online marketplaces: Antecedents, consequences, and moderating role. Information Systems Research, 16(4), 372-399.
    • (2005) Information Systems Research , vol.16 , Issue.4 , pp. 372-399
    • Pavlou, P.A.1    Gefen, D.2
  • 40
    • 0024011203 scopus 로고
    • Factors of success for end user computing
    • Rivard, S., and Huff, S. (1988). Factors of success for end user computing. Communications of the ACM, 31(5), 552-561.
    • (1988) Communications of the ACM , vol.31 , Issue.5 , pp. 552-561
    • Rivard, S.1    Huff, S.2
  • 41
    • 33645144508 scopus 로고    scopus 로고
    • Gender and e-commerce: An exploratory study
    • Rodgers, S. and Harris, M.A. (2003). Gender and e-commerce: An exploratory study. Journal of Advertising Research, 43(3), 322-329.
    • (2003) Journal of Advertising Research , vol.43 , Issue.3 , pp. 322-329
    • Rodgers, S.1    Harris, M.A.2
  • 42
    • 30344484888 scopus 로고    scopus 로고
    • Exploring the influence of gender on the web usage via partial least squares
    • Sanchez-Franco, M.J. (2006). Exploring the influence of gender on the web usage via partial least squares. Behaviour and Information Technology, 25(1), 19-36.
    • (2006) Behaviour and Information Technology , vol.25 , Issue.1 , pp. 19-36
    • Sanchez-Franco, M.J.1
  • 43
    • 0010287852 scopus 로고    scopus 로고
    • The impact of culture and gender on web sites: An empirical study
    • Simon, S.J. (2001). The impact of culture and gender on web sites: An empirical study. The Data Base for Advances in Information Systems, 32(1), 18-37.
    • (2001) The Data Base for Advances in Information Systems , vol.32 , Issue.1 , pp. 18-37
    • Simon, S.J.1
  • 44
    • 33846076044 scopus 로고    scopus 로고
    • The role of espoused national cultural values in technology acceptance
    • Srite, M. and Karahanna, E. (2006). The role of espoused national cultural values in technology acceptance. MIS Quarterly, 30(3), 679-704.
    • (2006) MIS Quarterly , vol.30 , Issue.3 , pp. 679-704
    • Srite, M.1    Karahanna, E.2
  • 45
    • 55249123249 scopus 로고
    • Validating instrument in MIS research
    • Straub, D. (1989). Validating instrument in MIS research. MIS Quarterly, 12(2), 147-170.
    • (1989) MIS Quarterly , vol.12 , Issue.2 , pp. 147-170
    • Straub, D.1
  • 46
  • 47
    • 9744246034 scopus 로고    scopus 로고
    • Why don't men ever stop to ask for directions? Gender, social influence and their role in technology acceptance and usage behaviour
    • Venkatesh, V. and Morris, M.G. (2000). Why don't men ever stop to ask for directions? Gender, social influence and their role in technology acceptance and usage behaviour. MIS Quarterly, 24(1), 115-139.
    • (2000) MIS Quarterly , vol.24 , Issue.1 , pp. 115-139
    • Venkatesh, V.1    Morris, M.G.2
  • 48
    • 44249108358 scopus 로고    scopus 로고
    • Analysis of trust formation in online recommendation agents
    • Wang, W. and Benbasat, I. (2008). Analysis of trust formation in online recommendation agents. Journal of Management Information Systems, 23(4), 249-273.
    • (2008) Journal of Management Information Systems , vol.23 , Issue.4 , pp. 249-273
    • Wang, W.1    Benbasat, I.2
  • 49
    • 0000045711 scopus 로고
    • Price-quality integration in warranty evaluation - A preliminary test of alternative models of risk assessment
    • White, J.D. and Truly, E.L. (1989). Price-quality integration in warranty evaluation - A preliminary test of alternative models of risk assessment. Journal of Business Research, 19(2), 109-125.
    • (1989) Journal of Business Research , vol.19 , Issue.2 , pp. 109-125
    • White, J.D.1    Truly, E.L.2
  • 50
    • 0038335685 scopus 로고    scopus 로고
    • The antecedents and consequences of trust in online-purchase decisions
    • Yoon, S. (2002. The antecedents and consequences of trust in online-purchase decisions. Journal of Interactive Marketing, 16(2), 47-63.
    • (2002) Journal of Interactive Marketing , vol.16 , Issue.2 , pp. 47-63
    • Yoon, S.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.