메뉴 건너뛰기




Volumn , Issue , 2008, Pages

Building citizen trust towards e-government services: Do high quality websites matter?

Author keywords

[No Author keywords available]

Indexed keywords

E GOVERNMENTS;

EID: 51449115529     PISSN: 15301605     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/HICSS.2008.80     Document Type: Conference Paper
Times cited : (128)

References (59)
  • 1
    • 19744362251 scopus 로고    scopus 로고
    • Towards Quality e-Service in the Public Sector: The Evolution of Web Sites in the Local Public Service Sector
    • A. Ancarani, "Towards Quality e-Service in the Public Sector: The Evolution of Web Sites in the Local Public Service Sector", Managing Service Quality, (15:1), 2005, pp. 6-23.
    • (2005) Managing Service Quality , vol.15 , Issue.1 , pp. 6-23
    • Ancarani, A.1
  • 2
    • 0141816228 scopus 로고    scopus 로고
    • Evidence of the Effect of Trust Building Technology in Electronic Markets: Price Premiums and Buyer Behavior
    • S. Ba, and P.A. Pavlou, "Evidence of the Effect of Trust Building Technology in Electronic Markets: Price Premiums and Buyer Behavior", MIS Quarterly, (26:3), 2002, pp. 243-268.
    • (2002) MIS Quarterly , vol.26 , Issue.3 , pp. 243-268
    • Ba, S.1    Pavlou, P.A.2
  • 3
    • 0041566004 scopus 로고    scopus 로고
    • Communication Challenges: A Value Network Perspective
    • G.W. Dickson and G. DeSanctis eds, Prentice Hall, Upper Saddle River, NJ
    • I. Benbasat, and G. DeSanctis, "Communication Challenges: A Value Network Perspective", in Information Technology and the Future Enterprise: New Models for Managers, G.W. Dickson and G. DeSanctis (eds.), Prentice Hall, Upper Saddle River, NJ, 2001, pp. 144-162.
    • (2001) Information Technology and the Future Enterprise: New Models for Managers , pp. 144-162
    • Benbasat, I.1    DeSanctis, G.2
  • 5
    • 0000572144 scopus 로고
    • Multiple Indicators: Internal Consistency or No Necessary Relationship?
    • K.A. Bollen, "Multiple Indicators: Internal Consistency or No Necessary Relationship?" Quality and Quantity (18), 1984, pp. 377-385.
    • (1984) Quality and Quantity , vol.18 , pp. 377-385
    • Bollen, K.A.1
  • 6
    • 0036681225 scopus 로고    scopus 로고
    • Print versus Electronic Surveys: A Comparison of Two Data Collection Methodologies
    • K.K. Boyer, J.R. Olson, R.J. Calantone, E.C. Jackson, "Print versus Electronic Surveys: A Comparison of Two Data Collection Methodologies", Journal of Operations Management, (20:4), 2002, pp. 357-373.
    • (2002) Journal of Operations Management , vol.20 , Issue.4 , pp. 357-373
    • Boyer, K.K.1    Olson, J.R.2    Calantone, R.J.3    Jackson, E.C.4
  • 7
    • 84986038236 scopus 로고    scopus 로고
    • E-Service Quality and the Public Sector
    • J. Buckley, "E-Service Quality and the Public Sector", Managing Service Quality, (13:6), 2003, pp. 453-462.
    • (2003) Managing Service Quality , vol.13 , Issue.6 , pp. 453-462
    • Buckley, J.1
  • 8
    • 51449094054 scopus 로고    scopus 로고
    • Addressing the What and How of Online Services: Comparing Functionality and Service Quality for e-Business Success
    • Forthcoming
    • R.T., Cenfetelli, I. Benbasat, and S. Al-Natour, "Addressing the What and How of Online Services: Comparing Functionality and Service Quality for e-Business Success", Information Systems Research, 2007, Forthcoming.
    • (2007) Information Systems Research
    • Cenfetelli, R.T.1    Benbasat, I.2    Al-Natour, S.3
  • 9
    • 0002042337 scopus 로고    scopus 로고
    • Issues and Opinion on Structural Equation Modeling
    • W.W. Chin, "Issues and Opinion on Structural Equation Modeling", MIS Quarterly, (22:1), 1998, pp. vii-xvi.
    • (1998) MIS Quarterly , vol.22 , Issue.1
    • Chin, W.W.1
  • 10
    • 0041498311 scopus 로고
    • Partial Least Squares is to LISREL as Principal Components Analysis is to Common Factor Analysis
    • W.W. Chin, "Partial Least Squares is to LISREL as Principal Components Analysis is to Common Factor Analysis", Technology Studies, (2), 1995, pp. 315-319.
    • (1995) Technology Studies , vol.2 , pp. 315-319
    • Chin, W.W.1
  • 11
    • 0042242856 scopus 로고    scopus 로고
    • A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects: Results from a Monte Carlo Simulation Study and an Electronic-Mail Emotion/Adoption Study
    • W.W. Chin, B.L. Marcolin, and P.R. Newsted, "A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects: Results from a Monte Carlo Simulation Study and an Electronic-Mail Emotion/Adoption Study", Information Systems Research, (14: 2), 2003, pp. 189-217.
    • (2003) Information Systems Research , vol.14 , Issue.2 , pp. 189-217
    • Chin, W.W.1    Marcolin, B.L.2    Newsted, P.R.3
  • 12
    • 55249087535 scopus 로고
    • Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology
    • F.D. Davis, "Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology", MIS Quarterly, (13:3), 1989, pp. 318-339.
    • (1989) MIS Quarterly , vol.13 , Issue.3 , pp. 318-339
    • Davis, F.D.1
  • 13
    • 84936823933 scopus 로고
    • User Acceptance of Computer Technology: A Comparison of Two Theoretical Models
    • F.D. Davis, R.P. Bagozzi, and P.R. Warshaw, "User Acceptance of Computer Technology: A Comparison of Two Theoretical Models", Management Science, (35:8), 1989, pp. 982-1003.
    • (1989) Management Science , vol.35 , Issue.8 , pp. 982-1003
    • Davis, F.D.1    Bagozzi, R.P.2    Warshaw, P.R.3
  • 14
    • 0000009769 scopus 로고
    • Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
    • C. Fornell, and D.F. Larcker, "Evaluating Structural Equation Models with Unobservable Variables and Measurement Error", Journal of Marketing Research, (18:1), 1981, pp. 39-50.
    • (1981) Journal of Marketing Research , vol.18 , Issue.1 , pp. 39-50
    • Fornell, C.1    Larcker, D.F.2
  • 17
    • 0034413987 scopus 로고    scopus 로고
    • E-Commerce: The Role of Familiarity and Trust
    • D. Gefen, "E-Commerce: The Role of Familiarity and Trust", Omega, (28:6), 2000, pp. 725-737.
    • (2000) Omega , vol.28 , Issue.6 , pp. 725-737
    • Gefen, D.1
  • 18
    • 0001178032 scopus 로고    scopus 로고
    • Structural Equation Modeling and Regression: Guidelines for Research Practice
    • PP
    • D. Gefen, D. Straub, and M. Boudreau, "Structural Equation Modeling and Regression: Guidelines for Research Practice", Communications of AIS, (4:7), 2000, PP. 1-78.
    • (2000) Communications of AIS , vol.4 , Issue.7 , pp. 1-78
    • Gefen, D.1    Straub, D.2    Boudreau, M.3
  • 19
    • 0344096683 scopus 로고    scopus 로고
    • Trust and TAM in Online Shopping: An Integrated Model
    • D. Gefen, D., E. Karahanna, and D.W. Straub, "Trust and TAM in Online Shopping: An Integrated Model", MIS Quarterly, (27:1), 2003, pp. 51-90.
    • (2003) MIS Quarterly , vol.27 , Issue.1 , pp. 51-90
    • Gefen, D.1    Karahanna, D.E.2    Straub, D.W.3
  • 21
    • 0031477959 scopus 로고    scopus 로고
    • Power and Trust: Critical Factors in the Adoption and Use of Electronic Data Interchange
    • P. Hart, and C. Saunders, "Power and Trust: Critical Factors in the Adoption and Use of Electronic Data Interchange", Organizational Science, (8:1), 1997, pp. 23-42.
    • (1997) Organizational Science , vol.8 , Issue.1 , pp. 23-42
    • Hart, P.1    Saunders, C.2
  • 22
    • 84986065009 scopus 로고    scopus 로고
    • E-government: The Realities of Using IT to Transform the Public Sector
    • S.A. Hazlett, and F. Hill, "E-government: The Realities of Using IT to Transform the Public Sector", Managing Service Quality, (13:6), 2003, pp. 445-452.
    • (2003) Managing Service Quality , vol.13 , Issue.6 , pp. 445-452
    • Hazlett, S.A.1    Hill, F.2
  • 23
    • 51449112261 scopus 로고    scopus 로고
    • International City/County Management Association ICMA, available online at:, accessed May 27, 2007
    • International City/County Management Association (ICMA) Electronic Government Survey 2004, 2004. (available online at: http://icma.org/upload/ bc/attach/%7B9BA2A963-DDCC-40B7-836D-F1CFC17DCD98%7Degov2004web.pdf, accessed May 27, 2007)
    • (2004) Electronic Government Survey , pp. 2004
  • 24
    • 0002135118 scopus 로고    scopus 로고
    • Consumer Trust in an Internet Store: A Cross-Cultural Validation
    • Available at, accessed 17 April 2007
    • S.L. Jarvenpaa, and N. Tractinsky, "Consumer Trust in an Internet Store: A Cross-Cultural Validation", Journal of Computer-Mediated Communications, (5:2), 1999. Available at http://jcmc.indiana.edu/ vol5/issue2/jarvenpaa.html, accessed 17 April 2007.
    • (1999) Journal of Computer-Mediated Communications , vol.5 , pp. 2
    • Jarvenpaa, S.L.1    Tractinsky, N.2
  • 25
    • 0002405359 scopus 로고    scopus 로고
    • The Power of Trust in Manufacturer-Retailer Relationships
    • N. Kumar, "The Power of Trust in Manufacturer-Retailer Relationships", Harvard Business Review, (74:6), 1996, pp. 93-106.
    • (1996) Harvard Business Review , vol.74 , Issue.6 , pp. 93-106
    • Kumar, N.1
  • 26
    • 0031599014 scopus 로고    scopus 로고
    • Do Electronic Marketplaces Lowers the Price of Goods?
    • H.G. Lee, "Do Electronic Marketplaces Lowers the Price of Goods?" Communications of the ACM, (41:1), 1998, pp. 73-80.
    • (1998) Communications of the ACM , vol.41 , Issue.1 , pp. 73-80
    • Lee, H.G.1
  • 30
    • 84963063075 scopus 로고
    • Trust as a Social Reality
    • D.J. Lewis, and A. Weigert, "Trust as a Social Reality", Social Forces, (63:4), 1985, pp. 967-985.
    • (1985) Social Forces , vol.63 , Issue.4 , pp. 967-985
    • Lewis, D.J.1    Weigert, A.2
  • 32
    • 0036737236 scopus 로고    scopus 로고
    • Developing and Validating Trust Measures for e-Commerce: An Integrative Typology
    • D.H. McKnight, V. Choudhury and C. Kacmar "Developing and Validating Trust Measures for e-Commerce: An Integrative Typology", Information Systems, Research, (13:3), 2002, pp. 334-359.
    • (2002) Information Systems, Research , vol.13 , Issue.3 , pp. 334-359
    • McKnight, D.H.1    Choudhury, V.2    Kacmar, C.3
  • 34
    • 9744230208 scopus 로고    scopus 로고
    • Identity-Related Misuse
    • P. Neumann, "Identity-Related Misuse", Communications of ACM, (40:7), 1997, pp. 112.
    • (1997) Communications of ACM , vol.40 , Issue.7 , pp. 112
    • Neumann, P.1
  • 36
    • 0002408510 scopus 로고
    • A Conceptual Model of Service Quality and its Implications for Future Research
    • A. Parasuraman, L.L. Berry, and V.A. Zeithaml, "A Conceptual Model of Service Quality and its Implications for Future Research", Journal of Marketing, (49:4), 1985, pp. 41-50.
    • (1985) Journal of Marketing , vol.49 , Issue.4 , pp. 41-50
    • Parasuraman, A.1    Berry, L.L.2    Zeithaml, V.A.3
  • 37
    • 0001312089 scopus 로고
    • SERVQUAL: A Multiple-Item Scale for Measuring Customer Perceptions of Service Quality
    • A. Parasuraman, L.L. Berry, and V.A. Zeithaml, "SERVQUAL: A Multiple-Item Scale for Measuring Customer Perceptions of Service Quality", Journal of Retailing, (64:1), 1988, pp. 12-40.
    • (1988) Journal of Retailing , vol.64 , Issue.1 , pp. 12-40
    • Parasuraman, A.1    Berry, L.L.2    Zeithaml, V.A.3
  • 38
    • 84867928512 scopus 로고    scopus 로고
    • Institution-Based Trust in Interorganizational Exchange Relationships: The Role of Online B2B Marketplaces on Trust Formation
    • P.A. Pavlou, "Institution-Based Trust in Interorganizational Exchange Relationships: The Role of Online B2B Marketplaces on Trust Formation", Journal of Strategic Information Systems, (11:3), 2002, pp. 215-243.
    • (2002) Journal of Strategic Information Systems , vol.11 , Issue.3 , pp. 215-243
    • Pavlou, P.A.1
  • 39
    • 0038335783 scopus 로고    scopus 로고
    • Integrating Trust in Electronic Commerce with the Technology Acceptance Model: Model Development and Validation
    • Boston, MA
    • th Americas Conference on Information Systems, Boston, MA, 2001, pp. 816-822.
    • (2001) th Americas Conference on Information Systems , pp. 816-822
    • Pavlou, P.A.1
  • 40
    • 30944463418 scopus 로고    scopus 로고
    • Pew Internet and American Life, May 24, 2004, available online at:, accessed May 27, 2007
    • Pew Internet and American Life How Americans Get in Touch With Government, May 24, 2004. (available online at: http://www.pewinternet.org/ pdfs/PIP_E-Gov_Report_0504.pdf, accessed May 27, 2007)
    • How Americans Get in Touch With Government
  • 41
    • 0038197342 scopus 로고    scopus 로고
    • Pew Internet and American Life, April 3, 2002, available online at:, accessed May 27, 2007
    • Pew Internet and American Life The Rise of the E-Citizen: How People Use Government Agencies' Web Sites, April 3, 2002. (available online at: http://www.pewinternet.org/pdfs/PIP_Govt_Website_Rpt.pdf, accessed May 27, 2007)
    • The Rise of the E-Citizen: How People Use Government Agencies' Web Sites
  • 43
    • 0345014259 scopus 로고    scopus 로고
    • E-Loyalty: Your Secret Weapon on the Web
    • F.F. Reichheld, and P. Schefter, "E-Loyalty: Your Secret Weapon on the Web", Harvard Business Review, (78:4), 2000, pp. 105-113.
    • (2000) Harvard Business Review , vol.78 , Issue.4 , pp. 105-113
    • Reichheld, F.F.1    Schefter, P.2
  • 44
    • 84937299438 scopus 로고
    • Outcomes of Planned Organizational Change in the Public Sector: A Meta-Analytic Comparison to the Private Sector
    • P.J. Robertson, and S.J. Seneviratne, "Outcomes of Planned Organizational Change in the Public Sector: A Meta-Analytic Comparison to the Private Sector", Public Administration Review, (55:6), 1995, pp. 547-558.
    • (1995) Public Administration Review , vol.55 , Issue.6 , pp. 547-558
    • Robertson, P.J.1    Seneviratne, S.J.2
  • 47
    • 0032377919 scopus 로고    scopus 로고
    • The Grammars of Trust: A Model and General Implications
    • B.H. Sheppard, and D.M. Sherman, "The Grammars of Trust: A Model and General Implications", Academy of Management Review, (23:3), 1998, pp. 422-437.
    • (1998) Academy of Management Review , vol.23 , Issue.3 , pp. 422-437
    • Sheppard, B.H.1    Sherman, D.M.2
  • 48
    • 0000665606 scopus 로고    scopus 로고
    • Using Internet/Intranet Web Pages to Collect Organizational Research Data
    • J.M. Stanton, "Using Internet/Intranet Web Pages to Collect Organizational Research Data", Organizational Research Methods, (4:3), 2001, pp. 200-217.
    • (2001) Organizational Research Methods , vol.4 , Issue.3 , pp. 200-217
    • Stanton, J.M.1
  • 49
    • 0000665606 scopus 로고    scopus 로고
    • Using Internet/Intranet Web pages to Collect Organizational Research Data
    • J.M. Stanton, and S.G. Rogelberg, "Using Internet/Intranet Web pages to Collect Organizational Research Data", Organizational Research Methods (4:3), 2001, pp. 200-217.
    • (2001) Organizational Research Methods , vol.4 , Issue.3 , pp. 200-217
    • Stanton, J.M.1    Rogelberg, S.G.2
  • 50
    • 51449084984 scopus 로고    scopus 로고
    • Computerized and Networked Government Information
    • J.S. Stratford, and J. Straford, (2000) "Computerized and Networked Government Information", Journal of Government Information, (24:5), 1997, pp. 397-401.
    • (1997) Journal of Government Information , vol.24 , Issue.5 , pp. 397-401
    • Stratford, J.S.1    Straford, J.2
  • 52
    • 1442303745 scopus 로고    scopus 로고
    • Managing E-Transformation in Public Sector: An E-Government Study of Inland Revenue Authority of Singapore (IRAS)
    • C.W. Tan, and S.L. Pan, "Managing E-Transformation in Public Sector: An E-Government Study of Inland Revenue Authority of Singapore (IRAS)", European Journal of Information Systems, (12:4), 2003, pp. 269-281.
    • (2003) European Journal of Information Systems , vol.12 , Issue.4 , pp. 269-281
    • Tan, C.W.1    Pan, S.L.2
  • 54
    • 84986144484 scopus 로고    scopus 로고
    • E-Government: A New Route to Public Sector Quality
    • G. Teicher, O. Hughes, and N. Dow, "E-Government: A New Route to Public Sector Quality", Managing Service Quality, (12:6), 2002, pp. 384-393.
    • (2002) Managing Service Quality , vol.12 , Issue.6 , pp. 384-393
    • Teicher, G.1    Hughes, O.2    Dow, N.3
  • 55
    • 0034559541 scopus 로고    scopus 로고
    • Determinants of Perceived Ease of Use: Integrating Control, Intrinsic Motivation, and Emotion into the Technology Acceptance Model
    • V. Venkatesh, "Determinants of Perceived Ease of Use: Integrating Control, Intrinsic Motivation, and Emotion into the Technology Acceptance Model", Information Systems Research, (11:4), 2000, pp. 342-365.
    • (2000) Information Systems Research , vol.11 , Issue.4 , pp. 342-365
    • Venkatesh, V.1
  • 56
    • 1542382496 scopus 로고    scopus 로고
    • User Acceptance of Information Technology: Toward a Unified View
    • V. Venkatesh, M.G. Morris, G.B. Davis, and F.D. Davis, "User Acceptance of Information Technology: Toward a Unified View", MIS Quarterly, (27:3), 2003, pp. 425-478.
    • (2003) MIS Quarterly , vol.27 , Issue.3 , pp. 425-478
    • Venkatesh, V.1    Morris, M.G.2    Davis, G.B.3    Davis, F.D.4
  • 58
    • 10444236138 scopus 로고    scopus 로고
    • Encouraging Citizen Adoption of e-Government by Building Trust
    • M. Warkentin, D. Gefen, P.A. Pavlou, and M. Rose, "Encouraging Citizen Adoption of e-Government by Building Trust", Electronic Markets, (12:3), 2002, pp. 157-162.
    • (2002) Electronic Markets , vol.12 , Issue.3 , pp. 157-162
    • Warkentin, M.1    Gefen, D.2    Pavlou, P.A.3    Rose, M.4
  • 59
    • 0001822595 scopus 로고    scopus 로고
    • An Empirical Investigation of the Factors Affecting Data Warehousing Success
    • B.H. Wixom, and H.J. Watson, "An Empirical Investigation of the Factors Affecting Data Warehousing Success", MIS Quarterly, (25:1), 2001, pp. 17-41.
    • (2001) MIS Quarterly , vol.25 , Issue.1 , pp. 17-41
    • Wixom, B.H.1    Watson, H.J.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.