The Long-Term Influence of Service Employee Attrition on Customer Outcomes and Profits

Journal of Service Research

Volumn 15, Issue 4, 2012, Pages 460-473

  Subramony, Mahesh ^a   Holtom, Brooks C ^b  

^a NORTHERN ILLINOIS UNIVERSITY   (United States)

^b GEORGETOWN UNIVERSITY   (United States)

Author keywords

customer orientation; employee turnover; service brands

Indexed keywords

EID: 84868096630     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/1094670512452792     Document Type: Article

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