Training and development roles and structures in european call centers: The influence of strategic choice, institutional and coevolutionary processes

Thunderbird International Business Review

Volumn 54, Issue 6, 2012, Pages 875-890

  Garavan, Thomas N ^a   Cross, Christine ^a   Wilson, John ^b   Carbery, Ronan ^a  

^a UNIVERSITY OF LIMERICK   (Ireland)

^b UNIVERSITY OF OXFORD   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84867920082     PISSN: 10964762     EISSN: 15206874     Source Type: Journal    
DOI: 10.1002/tie.21509     Document Type: Article

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