Technology, selection, and training in call centers

Industrial and Labor Relations Review

Volumn 62, Issue 4, 2009, Pages 553-572

  Sieben, Inge ^a   Grip, Andries De ^b   Longen, Jessica ^c   Sorensen, Ole ^d  

^a TILBURG UNIVERSITY   (Netherlands)

^b MAASTRICHT UNIVERSITY   (Netherlands)

^c DARMSTADT UNIVERSITY OF TECHNOLOGY   (Germany)

^d NATIONAL RESEARCH CENTRE FOR THE WORKING ENVIRONMENT   (Denmark)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 68149180770     PISSN: 00197939     EISSN: None     Source Type: Journal    
DOI: 10.1177/001979390906200405     Document Type: Review

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