Emotional labour in service work: Psychological flexibility and emotion regulation

Human Relations

Volumn 65, Issue 10, 2012, Pages 1259-1282

  Biron, Michal ^a,b   van Veldhoven, Marc ^b  

^a UNIVERSITY OF HAIFA   (Israel)

^b TILBURG UNIVERSITY   (Netherlands)

Author keywords

deep acting; emotional demands; emotional exhaustion; job demands resources model; psychological flexibility; surface acting

Indexed keywords

EID: 84866946904     PISSN: 00187267     EISSN: 1741282X     Source Type: Journal    
DOI: 10.1177/0018726712447832     Document Type: Article

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