-
1
-
-
0036567902
-
Developing and validating an instrument for measuring user-perceived web quality
-
Aladwani, A. M. and Palvia, P. C. 2002. Developing and validating an instrument for measuring user-perceived web quality. Information & Management, 39(6): 467-476.
-
(2002)
Information & Management
, vol.39
, Issue.6
, pp. 467-476
-
-
Aladwani, A.M.1
Palvia, P.C.2
-
2
-
-
34249780816
-
Relationship marketing and information and communication technologies: Analysis of retail travel agencies
-
Álvarez, L. S., Martín, A. M.D. and Casielles, R. V. 2007. Relationship marketing and information and communication technologies: Analysis of retail travel agencies. Journal of Travel Research, 45(4): 453-463.
-
(2007)
Journal of Travel Research
, vol.45
, Issue.4
, pp. 453-463
-
-
Álvarez, L.S.1
Martín, A.M.D.2
Casielles, R.V.3
-
4
-
-
84996218951
-
The impact of the internet on travel agencies in Taiwan
-
Bennett, M. M. and Lai, C. W.K. 2005. The impact of the internet on travel agencies in Taiwan. Tourism and Hospitality Research, 6(1): 8-23.
-
(2005)
Tourism and Hospitality Research
, vol.6
, Issue.1
, pp. 8-23
-
-
Bennett, M.M.1
Lai, C.W.K.2
-
5
-
-
20444468901
-
B2C e-commerce web site quality: An empirical examination
-
Cao, M., Zhang, Q. and Seydel, J. 2005. B2C e-commerce web site quality: An empirical examination. Industrial Management & Data Systems, 105(5): 645-661.
-
(2005)
Industrial Management & Data Systems
, vol.105
, Issue.5
, pp. 645-661
-
-
Cao, M.1
Zhang, Q.2
Seydel, J.3
-
6
-
-
77954540738
-
Applying loss aversion to assess the effect of customers' asymmetric responses to service quality on post-dining behavioural intentions: An empirical survey in the restaurant sector
-
Chang, K. C., Chen, M. C. and Hsu, C. L. 2010. Applying loss aversion to assess the effect of customers' asymmetric responses to service quality on post-dining behavioural intentions: An empirical survey in the restaurant sector. International Journal of Hospitality Management, 29(4): 620-631.
-
(2010)
International Journal of Hospitality Management
, vol.29
, Issue.4
, pp. 620-631
-
-
Chang, K.C.1
Chen, M.C.2
Hsu, C.L.3
-
7
-
-
0842282045
-
Technology adaptation in e-commerce: Key determinants of virtual stores acceptance
-
Chen, L. D. and Tan, J. 2004. Technology adaptation in e-commerce: Key determinants of virtual stores acceptance. European Management Journal, 22(1): 74-86.
-
(2004)
European Management Journal
, vol.22
, Issue.1
, pp. 74-86
-
-
Chen, L.D.1
Tan, J.2
-
9
-
-
33750478684
-
Adoption of internet banking: An empirical study in Hong Kong
-
Cheng, T. C.E., Lam, D. Y.C. and Yeung, A. C.J. 2006. Adoption of internet banking: An empirical study in Hong Kong. Decision Support Systems, 42(3): 1558-1572.
-
(2006)
Decision Support Systems
, vol.42
, Issue.3
, pp. 1558-1572
-
-
Cheng, T.C.E.1
Lam, D.Y.C.2
Yeung, A.C.J.3
-
10
-
-
0035691263
-
Hedonic and utilitarian motivations for online retail shopping behaviour
-
Childers, T. L., Carr, C. L., Peck, J. and Carson, S. 2001. Hedonic and utilitarian motivations for online retail shopping behaviour. Journal of Retailing, 77(4): 511-535.
-
(2001)
Journal of Retailing
, vol.77
, Issue.4
, pp. 511-535
-
-
Childers, T.L.1
Carr, C.L.2
Peck, J.3
Carson, S.4
-
11
-
-
16644382044
-
Website quality and customer's behavioural intention: An exploratory study of the role of information asymmetry
-
Chiu, H. C., Hsien, Y. C. and Kao, C. Y. 2005. Website quality and customer's behavioural intention: An exploratory study of the role of information asymmetry. Total Quality Management, 16(2): 185-197.
-
(2005)
Total Quality Management
, vol.16
, Issue.2
, pp. 185-197
-
-
Chiu, H.C.1
Hsien, Y.C.2
Kao, C.Y.3
-
12
-
-
55249087535
-
Perceived usefulness, perceived ease of use, and user acceptance of information technology
-
Davis, F. D. 1989. Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3): 319-339.
-
(1989)
MIS Quarterly
, vol.13
, Issue.3
, pp. 319-339
-
-
Davis, F.D.1
-
13
-
-
84936823933
-
User acceptance of computer technology: A comparison of two theoretical models
-
Davis, F. D., Bagozzi, R. P. and Warshaw, P. R. 1989. User acceptance of computer technology: A comparison of two theoretical models. Management Science, 35(8): 982-1003.
-
(1989)
Management Science
, vol.35
, Issue.8
, pp. 982-1003
-
-
Davis, F.D.1
Bagozzi, R.P.2
Warshaw, P.R.3
-
14
-
-
84991149383
-
Extrinsic and intrinsic motivation to use computers in the workplace
-
Davis, F. D., Bagozzi, R. P. and Warshaw, P. R. 1992. Extrinsic and intrinsic motivation to use computers in the workplace. Journal of Applied Social Psychology, 22(4): 1111-1132.
-
(1992)
Journal of Applied Social Psychology
, vol.22
, Issue.4
, pp. 1111-1132
-
-
Davis, F.D.1
Bagozzi, R.P.2
Warshaw, P.R.3
-
15
-
-
0037368865
-
The Delone and McLean model of information systems success: A ten-year update
-
Delone, W. and McLean, E. 2003. The Delone and McLean model of information systems success: A ten-year update. Journal of Management Information Systems, 19(4): 9-30.
-
(2003)
Journal of Management Information Systems
, vol.19
, Issue.4
, pp. 9-30
-
-
Delone, W.1
McLean, E.2
-
16
-
-
84996208537
-
Loss aversion for quality in consumer choice
-
Fogel, S., Lovallo, D. and Caringal, C. 2004. Loss aversion for quality in consumer choice. Australian Journal of Management, 29(1): 45-64.
-
(2004)
Australian Journal of Management
, vol.29
, Issue.1
, pp. 45-64
-
-
Fogel, S.1
Lovallo, D.2
Caringal, C.3
-
17
-
-
0000009769
-
Evaluating structural equation models with unobservable variables and measurement error
-
Fornell, C. and Larcker, D. F. 1981. Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1): 39-50.
-
(1981)
Journal of Marketing Research
, vol.18
, Issue.1
, pp. 39-50
-
-
Fornell, C.1
Larcker, D.F.2
-
18
-
-
0344096683
-
Trust and TAM in online shopping: An integrated model
-
Gefen, D., Karahanna, E. and Straub, D. W. 2003. Trust and TAM in online shopping: An integrated model. MIS Quarterly, 27(1): 51-90.
-
(2003)
MIS Quarterly
, vol.27
, Issue.1
, pp. 51-90
-
-
Gefen, D.1
Karahanna, E.2
Straub, D.W.3
-
19
-
-
61849121782
-
Consumer e-shopping acceptance: Antecedents in a technology acceptance model
-
Ha, S. and Stoel, L. 2009. Consumer e-shopping acceptance: Antecedents in a technology acceptance model. Journal of Business Research, 62(5): 565-571.
-
(2009)
Journal of Business Research
, vol.62
, Issue.5
, pp. 565-571
-
-
Ha, S.1
Stoel, L.2
-
20
-
-
0003610254
-
-
Englewood Cliffs, NJ: Prentice-Hall
-
Hair, J. F., Anderson, R. E., Taltam, R. L. and Black, W. C. 1998. Multivariate data system with readings, 5, Englewood Cliffs, NJ: Prentice-Hall.
-
(1998)
Multivariate data system with readings
-
-
Hair, J.F.1
Anderson, R.E.2
Taltam, R.L.3
Black, W.C.4
-
21
-
-
68949161798
-
Key website factors in e-business strategy
-
Hernández, B., Jiménez, J. and Martín, M. J. 2009. Key website factors in e-business strategy. International Journal of Information Management, 29: 362-371.
-
(2009)
International Journal of Information Management
, vol.29
, pp. 362-371
-
-
Hernández, B.1
Jiménez, J.2
Martín, M.J.3
-
22
-
-
33947506229
-
Customer self-service systems: The effects of perceived Web quality with service contents on enjoyment, anxiety, and e-trust
-
Hwang, Y. and Kim, D. J. 2007. Customer self-service systems: The effects of perceived Web quality with service contents on enjoyment, anxiety, and e-trust. Decision Support Systems, 43(3): 746-760.
-
(2007)
Decision Support Systems
, vol.43
, Issue.3
, pp. 746-760
-
-
Hwang, Y.1
Kim, D.J.2
-
23
-
-
77954533809
-
Assessing service quality in Korean casual-dining restaurants using DINESERV
-
Kim, H. J., McCahon, C. and Miller, J. 2003. Assessing service quality in Korean casual-dining restaurants using DINESERV. Journal of Foodservice Business Research, 6(1): 67-86.
-
(2003)
Journal of Foodservice Business Research
, vol.6
, Issue.1
, pp. 67-86
-
-
Kim, H.J.1
McCahon, C.2
Miller, J.3
-
24
-
-
1242308518
-
Dimensional hierarchy of retail website quality
-
Kim, S. and Stoel, L. 2004. Dimensional hierarchy of retail website quality. Information & Management, 41(5): 619-633.
-
(2004)
Information & Management
, vol.41
, Issue.5
, pp. 619-633
-
-
Kim, S.1
Stoel, L.2
-
26
-
-
72049106985
-
KMS adoption: The effects of information quality
-
Kuo, R. Z. and Lee, G. G. 2009. KMS adoption: The effects of information quality. Management Decision, 47(10): 1633-1651.
-
(2009)
Management Decision
, vol.47
, Issue.10
, pp. 1633-1651
-
-
Kuo, R.Z.1
Lee, G.G.2
-
27
-
-
28044472075
-
Acceptance of Internet-based learning medium: The role of extrinsic and intrinsic motivation
-
Lee, M. K.O., Cheung, C. M.K. and Chen, Z. 2005. Acceptance of Internet-based learning medium: The role of extrinsic and intrinsic motivation. Information & Management, 42(8): 1095-1104.
-
(2005)
Information & Management
, vol.42
, Issue.8
, pp. 1095-1104
-
-
Lee, M.K.O.1
Cheung, C.M.K.2
Chen, Z.3
-
28
-
-
33750457680
-
Investigating the effect of website quality on e-business success: An analytic hierarchy process (AHP) approach
-
Lee, Y. and Kozar, K. A. 2006. Investigating the effect of website quality on e-business success: An analytic hierarchy process (AHP) approach. Decision Support Systems, 42: 1383-1401.
-
(2006)
Decision Support Systems
, vol.42
, pp. 1383-1401
-
-
Lee, Y.1
Kozar, K.A.2
-
29
-
-
70349876844
-
A study of the impacts of website quality on customer relationship performance
-
Liang, C. J. and Chen, H. J. 2009. A study of the impacts of website quality on customer relationship performance. Total Quality Management & Business Excellence, 20(9): 971-988.
-
(2009)
Total Quality Management & Business Excellence
, vol.20
, Issue.9
, pp. 971-988
-
-
Liang, C.J.1
Chen, H.J.2
-
30
-
-
34248547333
-
The impact of website quality dimensions on customer satisfaction in the B2C e-commerce context
-
Lin, H. F. 2007. The impact of website quality dimensions on customer satisfaction in the B2C e-commerce context. Total Quality Management, 18(4): 363-378.
-
(2007)
Total Quality Management
, vol.18
, Issue.4
, pp. 363-378
-
-
Lin, H.F.1
-
31
-
-
0342572606
-
Towards an understanding of the behavioural intention to use a web site
-
Lin, J. C.C. and Lu, H. 2000. Towards an understanding of the behavioural intention to use a web site. International Journal of Information Management, 20: 197-208.
-
(2000)
International Journal of Information Management
, vol.20
, pp. 197-208
-
-
Lin, J.C.C.1
Lu, H.2
-
32
-
-
36448959757
-
Assessing asymmetric response effect of behavioural intention to service quality in an integrated psychological decision-making process model of intercity bus passengers: A case of Taiwan
-
Lin, J. H., Lee, T. R. and Jen, W. 2008. Assessing asymmetric response effect of behavioural intention to service quality in an integrated psychological decision-making process model of intercity bus passengers: A case of Taiwan. Transportation, 35(1): 129-144.
-
(2008)
Transportation
, vol.35
, Issue.1
, pp. 129-144
-
-
Lin, J.H.1
Lee, T.R.2
Jen, W.3
-
33
-
-
0002440674
-
Exploring the factors associated with Web site success in the context of electronic commerce
-
Liu, C. and Arnett, K. P. 2000. Exploring the factors associated with Web site success in the context of electronic commerce. Information & Management, 38(1): 23-33.
-
(2000)
Information & Management
, vol.38
, Issue.1
, pp. 23-33
-
-
Liu, C.1
Arnett, K.P.2
-
34
-
-
0038122475
-
WebQualTM: A measure of website quality
-
In: Evans K.K., Scheer L.K., editors Winter Marketing Educators' Conference Proceedings, Austin, TX: American Marketing Association
-
Loiacono, E., Watson, R. and Goodhue, D. 2002. "WebQualTM: A measure of website quality". In Marketing theory and applications: Vol. 13 Edited by: Evans, K.K. and Scheer, L.K. 432-438. Winter Marketing Educators' Conference Proceedings, Austin, TX: American Marketing Association
-
(2002)
Marketing theory and applications: Vol. 13
, pp. 432-438
-
-
Loiacono, E.1
Watson, R.2
Goodhue, D.3
-
35
-
-
84993054575
-
Exploring the determinants of retail service quality on the Internet
-
Long, M. and McMellon, C. 2004. Exploring the determinants of retail service quality on the Internet. The Journal of Services Marketing, 18(1): 78-90.
-
(2004)
The Journal of Services Marketing
, vol.18
, Issue.1
, pp. 78-90
-
-
Long, M.1
McMellon, C.2
-
36
-
-
77955868722
-
Impact of e-commerce on travel and tourism: An historical analysis
-
Mamaghani, F. 2009. Impact of e-commerce on travel and tourism: An historical analysis. International Journal of Management, 26(3): 365-375.
-
(2009)
International Journal of Management
, vol.26
, Issue.3
, pp. 365-375
-
-
Mamaghani, F.1
-
37
-
-
67650327886
-
Online ads in familiar and unfamiliar sites: Effects on perceived website quality and intention to reuse
-
McCoy, S., Everard, A. and Loiacono, E. T. 2009. Online ads in familiar and unfamiliar sites: Effects on perceived website quality and intention to reuse. Information Systems Journal, 19(4): 437-458.
-
(2009)
Information Systems Journal
, vol.19
, Issue.4
, pp. 437-458
-
-
McCoy, S.1
Everard, A.2
Loiacono, E.T.3
-
38
-
-
77449106261
-
Distinctions between new and loyal customers
-
Mittal, V. and Katrichis, J. M. 2000. Distinctions between new and loyal customers. Marketing Research, 12(1): 26-32.
-
(2000)
Marketing Research
, vol.12
, Issue.1
, pp. 26-32
-
-
Mittal, V.1
Katrichis, J.M.2
-
39
-
-
50449087299
-
Satisfaction, quality and value and effects on repurchase and positive word-of-mouth behavioral intentions in a B2B services context
-
Molinari, L. K., Abratt, R. and Dion, P. 2008. Satisfaction, quality and value and effects on repurchase and positive word-of-mouth behavioral intentions in a B2B services context. Journal of Service Marketing, 22(5): 363-373.
-
(2008)
Journal of Service Marketing
, vol.22
, Issue.5
, pp. 363-373
-
-
Molinari, L.K.1
Abratt, R.2
Dion, P.3
-
40
-
-
0000430606
-
Extending the TAM for a World-Wide-Web context
-
Moon, J. W. and Kim, Y. G. 2001. Extending the TAM for a World-Wide-Web context. Information & Management, 38(4): 271-230.
-
(2001)
Information & Management
, vol.38
, Issue.4
, pp. 230-271
-
-
Moon, J.W.1
Kim, Y.G.2
-
41
-
-
58049125439
-
Reexamining technology acceptance in online task behaviours
-
Muthitacharoen, A., Palvia, P. C., Brooks, L. D., Krishnan, B. C., Otondo, R. F. and Retzlaff-Robert, D. 2006. Reexamining technology acceptance in online task behaviours. Electronic Markets, 16(1): 5-15.
-
(2006)
Electronic Markets
, vol.16
, Issue.1
, pp. 5-15
-
-
Muthitacharoen, A.1
Palvia, P.C.2
Brooks, L.D.3
Krishnan, B.C.4
Otondo, R.F.5
Retzlaff-Robert, D.6
-
42
-
-
33845729507
-
Structural equation modelling of factors that influence consumer internet purchase intentions of services
-
Njite, D. and Parsa, H. G. 2005. Structural equation modelling of factors that influence consumer internet purchase intentions of services. Journal of Services Research, 5(1): 43-59.
-
(2005)
Journal of Services Research
, vol.5
, Issue.1
, pp. 43-59
-
-
Njite, D.1
Parsa, H.G.2
-
44
-
-
0001312089
-
SERVQUAL: A multiple-item scale for measuring customer perceptions of service quality
-
Parasurman, A., Zeithaml, V. A. and Berry, L.L. 1998. SERVQUAL: A multiple-item scale for measuring customer perceptions of service quality. Journal of Retailing, 64(1): 12-40.
-
(1998)
Journal of Retailing
, vol.64
, Issue.1
, pp. 12-40
-
-
Parasurman, A.1
Zeithaml, V.A.2
Berry, L.L.3
-
45
-
-
60749117009
-
Web site customer orientations, Web site quality, and purchase intentions: The role of Web site personality
-
Poddar, A., Donthu, N. and Wei, Y. 2009. Web site customer orientations, Web site quality, and purchase intentions: The role of Web site personality. Journal of Business Research, 62(4): 441-450.
-
(2009)
Journal of Business Research
, vol.62
, Issue.4
, pp. 441-450
-
-
Poddar, A.1
Donthu, N.2
Wei, Y.3
-
46
-
-
33749071356
-
Using the technology acceptance model to explain how attitudes determine Internet usage: The role of perceived access barriers and demographics
-
Porter, C. E. and Donthu, N. 2006. Using the technology acceptance model to explain how attitudes determine Internet usage: The role of perceived access barriers and demographics. Journal of Business Research, 59(9): 999-1007.
-
(2006)
Journal of Business Research
, vol.59
, Issue.9
, pp. 999-1007
-
-
Porter, C.E.1
Donthu, N.2
-
47
-
-
0346151191
-
An empirical study on predicting user acceptance of e-shopping on the Web
-
Shin, H. P. 2004. An empirical study on predicting user acceptance of e-shopping on the Web. Information & Management, 41(3): 351-368.
-
(2004)
Information & Management
, vol.41
, Issue.3
, pp. 351-368
-
-
Shin, H.P.1
-
48
-
-
70350264220
-
E-service and Web 2.0: Expanding quality models to include customer participation and inter-customer support
-
Sigala, M. 2009. E-service and Web 2.0: Expanding quality models to include customer participation and inter-customer support. The Service Industries Journal, 29(19): 1341-1358.
-
(2009)
The Service Industries Journal
, vol.29
, Issue.19
, pp. 1341-1358
-
-
Sigala, M.1
-
49
-
-
0001626472
-
Evaluating language translations: Experiments on three assessment methods
-
Sinaiko, H. W. and Brislin, R. W. 1973. Evaluating language translations: Experiments on three assessment methods. Journal of Applied Psychology, 57(3): 328-334.
-
(1973)
Journal of Applied Psychology
, vol.57
, Issue.3
, pp. 328-334
-
-
Sinaiko, H.W.1
Brislin, R.W.2
-
50
-
-
34547815008
-
Segment differences in the asymmetric effects of service quality on business customer relationships
-
Stan, S., Evans, K. R., Wood, C. M. and Stinson, J. J. 2007. Segment differences in the asymmetric effects of service quality on business customer relationships. Journal of Service Marketing, 21(5): 358-369.
-
(2007)
Journal of Service Marketing
, vol.21
, Issue.5
, pp. 358-369
-
-
Stan, S.1
Evans, K.R.2
Wood, C.M.3
Stinson, J.J.4
-
51
-
-
0003402209
-
A theoretical framework for modeling sales-service relationships in the transportation industry
-
Suzuki, Y. and Tyworth, J. E. 1998. A theoretical framework for modeling sales-service relationships in the transportation industry. Transportation Research Part E, 34(2): 87-100.
-
(1998)
Transportation Research Part E
, vol.34
, Issue.2
, pp. 87-100
-
-
Suzuki, Y.1
Tyworth, J.E.2
-
52
-
-
0035501665
-
Airline market share and customer service quality: A reference-dependent model
-
Suzuki, Y., Tyworth, J. E. and Novack, R. A. 2001. Airline market share and customer service quality: A reference-dependent model. Transportation Research Part A, 35(9): 773-788.
-
(2001)
Transportation Research Part A
, vol.35
, Issue.9
, pp. 773-788
-
-
Suzuki, Y.1
Tyworth, J.E.2
Novack, R.A.3
-
53
-
-
0001076162
-
Loss aversion in riskless choice: A reference-dependent model
-
Tversky, A. and Kahneman, D. 1991. Loss aversion in riskless choice: A reference-dependent model. Quarterly Journal of Economics, 106: 1039-1061.
-
(1991)
Quarterly Journal of Economics
, vol.106
, pp. 1039-1061
-
-
Tversky, A.1
Kahneman, D.2
-
54
-
-
0141935580
-
Consumer perception of e-service quality: From internet purchaser and non-purchaser perspectives
-
Yang, Z. and Jun, M. 2002. Consumer perception of e-service quality: From internet purchaser and non-purchaser perspectives. Journal of Business Strategies, 25(2): 59-84.
-
(2002)
Journal of Business Strategies
, vol.25
, Issue.2
, pp. 59-84
-
-
Yang, Z.1
Jun, M.2
-
55
-
-
0036399221
-
Service quality delivery through web sites: A critical review of extant knowledge
-
Zeithaml, V. A., Parasurman, A. and Malhotra, A. 2002. Service quality delivery through web sites: A critical review of extant knowledge. Journal of the Academy of Marketing Science, 30(4): 362-375.
-
(2002)
Journal of the Academy of Marketing Science
, vol.30
, Issue.4
, pp. 362-375
-
-
Zeithaml, V.A.1
Parasurman, A.2
Malhotra, A.3
|