A theoretical framework for modeling sales-service relationships in the transportation industry

Transportation Research Part E: Logistics and Transportation Review

Volumn 34, Issue 2, 1998, Pages 87-100

  Suzuki, Yoshinori ^a   Tyworth, John E ^a  

^a NONE

Author keywords

Customer service; Loss aversion; Reference point; Transportation demand

Indexed keywords

BEHAVIORAL RESEARCH; QUALITY OF SERVICE;

CUSTOMER-SERVICE; FUNCTIONAL FORMS; LOSS-AVERSION; REFERENCE POINTS; SALE SERVICES; SERVICE PERFORMANCE; SERVICE QUALITY; THEORETICAL FRAMEWORK; TRANSPORTATION DEMAND; TRANSPORTATION INDUSTRY;

SALES;

SALES-SERVICE RELATIONSHIP; SERVICE PERFORMANCE; THEORETICAL STUDY; TRANSPORT LOGISTICS;

EID: 0003402209     PISSN: 13665545     EISSN: None     Source Type: Journal    
DOI: 10.1016/S1366-5545(98)00005-2     Document Type: Article

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