B2C e-commerce web site quality: An empirical examination

Industrial Management and Data Systems

Volumn 105, Issue 5, 2005, Pages 645-661

  Cao, Mei ^a   Zhang, Qingyu ^a   Seydel, John ^a  

^a ARKANSAS STATE UNIVERSITY   (United States)

Author keywords

Electronic commerce; Research; SERVQUAL

Indexed keywords

CUSTOMER SATISFACTION; DECISION MAKING; INFORMATION ANALYSIS; MULTIMEDIA SYSTEMS; WEBSITES;

SERVQUAL; SYSTEM QUALITY; WEB INTERFACE DESIGN; WEB SITE QUALITY;

ELECTRONIC COMMERCE;

EID: 20444468901     PISSN: 02635577     EISSN: None     Source Type: Journal    
DOI: 10.1108/02635570510600000     Document Type: Article

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