Client satisfaction in Indian banks: An empirical study

Management Research Review

Volumn 35, Issue 7, 2012, Pages 617-636

  Gupta, Aayushi ^a   Dev, Santosh ^a  

^a JAYPEE INSTITUTE OF INFORMATION TECHNOLOGY   (India)

Author keywords

Banks; Customer satisfaction; Customer service management; India

Indexed keywords

EID: 84863434680     PISSN: 20408269     EISSN: None     Source Type: Journal    
DOI: 10.1108/01409171211238839     Document Type: Article

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