Service Quality: Insights From The Indian Banking Scenario

Australasian Marketing Journal

Volumn 16, Issue 1, 2008, Pages 48-61

  Choudhury, Koushiki ^a  

^a INDIAN INSTITUTE OF MANAGEMENT CALCUTTA   (India)

Author keywords

Attitude; Competence; Convenience; Dimensions; Service quality; Tangibles

Indexed keywords

EID: 77953903639     PISSN: 14413582     EISSN: None     Source Type: Journal    
DOI: 10.1016/S1441-3582(08)70004-1     Document Type: Article

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