-
3
-
-
41649112685
-
Structural equation modeling in practice: A review and recommended two-step approach
-
Anderson, J. C. and Gerbing, D. W. 1988. Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103(3): 411-423.
-
(1988)
Psychological Bulletin
, vol.103
, Issue.3
, pp. 411-423
-
-
Anderson, J.C.1
Gerbing, D.W.2
-
4
-
-
0000372049
-
Representing and testing organizational theories: A holistic construal
-
Bagozzi, R. P. and Phillips, L. W. 1982. Representing and testing organizational theories: A holistic construal. Administrative Science Quarterly, 27(3): 459-489.
-
(1982)
Administrative Science Quarterly
, vol.27
, Issue.3
, pp. 459-489
-
-
Bagozzi, R.P.1
Phillips, L.W.2
-
5
-
-
30844432627
-
An exploration of the meanings of hotel brand equity
-
Bailey, B. and Ball, S. 2006. An exploration of the meanings of hotel brand equity. The Service Industries Journal, 26(1): 15-38.
-
(2006)
The Service Industries Journal
, vol.26
, Issue.1
, pp. 15-38
-
-
Bailey, B.1
Ball, S.2
-
6
-
-
0348164335
-
Dimensions of customer loyalty: Separating friends from well wishers
-
Baloglu, S. 2002. Dimensions of customer loyalty: Separating friends from well wishers. Cornell Hotel and Restaurant Administration Quarterly, 43(1): 47-59.
-
(2002)
Cornell Hotel and Restaurant Administration Quarterly
, vol.43
, Issue.1
, pp. 47-59
-
-
Baloglu, S.1
-
8
-
-
0025397298
-
Comparative fit indexes in structural models
-
Bentler, P. M. 1990. Comparative fit indexes in structural models. Psychological Bulletin, 107(22): 238-246.
-
(1990)
Psychological Bulletin
, vol.107
, Issue.22
, pp. 238-246
-
-
Bentler, P.M.1
-
9
-
-
4243159210
-
Significance tests and goodness of fit in the analysis of covariance structures
-
Bentler, P. M. and Bonett, D. G. 1980. Significance tests and goodness of fit in the analysis of covariance structures. Psychological Bulletin, 88(3): 588-606.
-
(1980)
Psychological Bulletin
, vol.88
, Issue.3
, pp. 588-606
-
-
Bentler, P.M.1
Bonett, D.G.2
-
10
-
-
0001926055
-
Servicescapes: The impact of physical surroundings on customers and employees
-
Bitner, M. J. 1992. Servicescapes: The impact of physical surroundings on customers and employees. Journal of Marketing, 56(2): 57-71.
-
(1992)
Journal of Marketing
, vol.56
, Issue.2
, pp. 57-71
-
-
Bitner, M.J.1
-
11
-
-
85036325219
-
On the relationship between store image, store satisfaction and store loyalty
-
Bloemer, J. and De Ruyter, K. 1998. On the relationship between store image, store satisfaction and store loyalty. European Journal of Marketing, 32(5/6): 499-513.
-
(1998)
European Journal of Marketing
, vol.32
, Issue.5
, pp. 499-513
-
-
Bloemer, J.1
de Ruyter, K.2
-
12
-
-
0001202037
-
The complex relationship between consumer satisfaction and brand loyalty
-
Bloemer, J. and Kasper, H. D.P. 1995. The complex relationship between consumer satisfaction and brand loyalty. Journal of Economic Psychology, 16(2): 311-329.
-
(1995)
Journal of Economic Psychology
, vol.16
, Issue.2
, pp. 311-329
-
-
Bloemer, J.1
Kasper, H.D.P.2
-
13
-
-
0032220721
-
A dynamic model of the duration of the customer's relationship with a continuous service provider: The role of satisfaction
-
Bolton, R. N. 1998. A dynamic model of the duration of the customer's relationship with a continuous service provider: The role of satisfaction. Marketing Science, 17(1): 45-65.
-
(1998)
Marketing Science
, vol.17
, Issue.1
, pp. 45-65
-
-
Bolton, R.N.1
-
14
-
-
0042429220
-
Place attachment in a revitalizing neighborhood: Individual and block levels of analysis
-
Brown, B., Perkin, D. D. and Brown, G. 2003. Place attachment in a revitalizing neighborhood: Individual and block levels of analysis. Journal of Environmental Psychology, 23(3): 259-271.
-
(2003)
Journal of Environmental Psychology
, vol.23
, Issue.3
, pp. 259-271
-
-
Brown, B.1
Perkin, D.D.2
Brown, G.3
-
15
-
-
0001233581
-
Alternative ways of assessing model fit
-
In: Bollen K. A., Long J. S., editors Newbury Park, CA: Sage
-
Browne, M. W. and Cudeck, R. 1993. "Alternative ways of assessing model fit". In Testing structural equation models, Edited by: Bollen, K. A. and Long, J. S. 136-162. Newbury Park, CA: Sage.
-
(1993)
Testing structural equation models
, pp. 136-162
-
-
Browne, M.W.1
Cudeck, R.2
-
16
-
-
0036857931
-
An interpretation of special place meanings whitewater recreationists attach to the South Fork of the American River
-
Bricker, K. S. and Kerstetter, D. L. 2002. An interpretation of special place meanings whitewater recreationists attach to the South Fork of the American River. Tourism Geographies, 4(4): 396-425.
-
(2002)
Tourism Geographies
, vol.4
, Issue.4
, pp. 396-425
-
-
Bricker, K.S.1
Kerstetter, D.L.2
-
17
-
-
0742284247
-
-
Mahwash, NJ: Lawarence Erlbaum Associates
-
Bryne, B. M. 1998. Structural equation modeling with LISREL, PRELIS, and SIMPLIS: Basic concepts, applications, and programming, Mahwash, NJ: Lawarence Erlbaum Associates.
-
(1998)
Structural equation modeling with LISREL, PRELIS, and SIMPLIS: Basic concepts, applications, and programming
-
-
Bryne, B.M.1
-
18
-
-
0346973028
-
Alternate measurement approaches to recreational customer satisfaction: Satisfaction-only versus gap scores
-
Burns, R. C., Graefe, A. R. and Absher, J. D. 2003. Alternate measurement approaches to recreational customer satisfaction: satisfaction-only versus gap scores. Leisure Sciences, 25(4): 363-380.
-
(2003)
Leisure Sciences
, vol.25
, Issue.4
, pp. 363-380
-
-
Burns, R.C.1
Graefe, A.R.2
Absher, J.D.3
-
19
-
-
70349995558
-
Emotional and rational motivations for customer loyalty in business-to-business professional services
-
Čater, B. and Čater, T. 2009. Emotional and rational motivations for customer loyalty in business-to-business professional services. The Service Industries Journal, 29(8): 1151-1169.
-
(2009)
The Service Industries Journal
, vol.29
, Issue.8
, pp. 1151-1169
-
-
Čater, B.1
Čater, T.2
-
20
-
-
70349798710
-
An integrated model of customer loyalty: An empirical examination in retailing practice
-
Chen, Y., Shen, Y. and Liao, S. 2009. An integrated model of customer loyalty: An empirical examination in retailing practice. The Service Industries Journal, 29(3): 267-280.
-
(2009)
The Service Industries Journal
, vol.29
, Issue.3
, pp. 267-280
-
-
Chen, Y.1
Shen, Y.2
Liao, S.3
-
22
-
-
34250683021
-
Strengthening the quality-loyalty linkage: The role of customer orientation and interpersonal relationship
-
Chao, P., Fu, H. and Lu, I. 2007. Strengthening the quality-loyalty linkage: The role of customer orientation and interpersonal relationship. The Service Industries Journal, 27(4): 471-494.
-
(2007)
The Service Industries Journal
, vol.27
, Issue.4
, pp. 471-494
-
-
Chao, P.1
Fu, H.2
Lu, I.3
-
23
-
-
0035590133
-
The chain of effects from brand trust and brand affect to brand performance: The role of brand loyalty
-
Chaudhuri, A. and Holbrook, M. B. 2001. The chain of effects from brand trust and brand affect to brand performance: The role of brand loyalty. Journal of Marketing, 65(2): 81-93.
-
(2001)
Journal of Marketing
, vol.65
, Issue.2
, pp. 81-93
-
-
Chaudhuri, A.1
Holbrook, M.B.2
-
24
-
-
34247174271
-
A longitudinal analysis of customer satisfaction and share of wallet: Investigating the moderating effect of customer characteristics
-
Cooil, B., Keiningham, T. L., Aksoy, L. and Hsu, M. 2007. A longitudinal analysis of customer satisfaction and share of wallet: Investigating the moderating effect of customer characteristics. Journal of Marketing, 71(1): 67-83.
-
(2007)
Journal of Marketing
, vol.71
, Issue.1
, pp. 67-83
-
-
Cooil, B.1
Keiningham, T.L.2
Aksoy, L.3
Hsu, M.4
-
25
-
-
33751084050
-
Communicating services brands' values internally and externally
-
De Chernatony, L., Cottam, S. and Segal-Horn, S. 2006. Communicating services brands' values internally and externally. The Service Industries Journal, 26(8): 819-836.
-
(2006)
The Service Industries Journal
, vol.26
, Issue.8
, pp. 819-836
-
-
de Chernatony, L.1
Cottam, S.2
Segal-Horn, S.3
-
26
-
-
77951516228
-
Customer loyalty: Toward an integrated conceptual framework
-
Dick, A. S. and Basu, K. 1994. Customer loyalty: Toward an integrated conceptual framework. Journal of the Academy of Marketing Science, 22(2): 99-113.
-
(1994)
Journal of the Academy of Marketing Science
, vol.22
, Issue.2
, pp. 99-113
-
-
Dick, A.S.1
Basu, K.2
-
28
-
-
33646183228
-
An examination of moderator effects in the four-stage loyalty model
-
Evanschitzky, H. and Wunderlich, M. 2006. An examination of moderator effects in the four-stage loyalty model. Journal of Service Research, 8(4): 330-345.
-
(2006)
Journal of Service Research
, vol.8
, Issue.4
, pp. 330-345
-
-
Evanschitzky, H.1
Wunderlich, M.2
-
29
-
-
0003551671
-
-
Reading, MA: Addison-Wesley
-
Fishbein, M. and Ajzen, I. 1975. Belief, attitude, intention, and behavior: An introduction to theory and research, Reading, MA: Addison-Wesley.
-
(1975)
Belief, attitude, intention, and behavior: An introduction to theory and research
-
-
Fishbein, M.1
Ajzen, I.2
-
30
-
-
22044440779
-
Toward a relational understanding of leisure social worlds, involvement, psychological commitment, and behavioural loyalty
-
Gahwiler, P. and Havitz, M. E. 1998. Toward a relational understanding of leisure social worlds, involvement, psychological commitment, and behavioural loyalty. Leisure Sciences, 20(1): 1-23.
-
(1998)
Leisure Sciences
, vol.20
, Issue.1
, pp. 1-23
-
-
Gahwiler, P.1
Havitz, M.E.2
-
31
-
-
0000251967
-
Place attachment in a developmental and cultural context
-
Giuliani, M. V. and Feldman, R. 1993. Place attachment in a developmental and cultural context. Journal of Environmental Psychology, 13(3): 267-274.
-
(1993)
Journal of Environmental Psychology
, vol.13
, Issue.3
, pp. 267-274
-
-
Giuliani, M.V.1
Feldman, R.2
-
32
-
-
0028081113
-
Landscapes: The social construction of nature and the environment
-
Greider, T. and Garkovich, L. 1994. Landscapes: The social construction of nature and the environment. Rural Sociology, 59(1): 1-24.
-
(1994)
Rural Sociology
, vol.59
, Issue.1
, pp. 1-24
-
-
Greider, T.1
Garkovich, L.2
-
33
-
-
33747347580
-
Tourism experiences in a lifestyle destination setting: The roles of involvement and place attachment
-
Gross, M. J. and Brown, G. 2006. Tourism experiences in a lifestyle destination setting: The roles of involvement and place attachment. Journal of Business Research, 59(6): 696-700.
-
(2006)
Journal of Business Research
, vol.59
, Issue.6
, pp. 696-700
-
-
Gross, M.J.1
Brown, G.2
-
34
-
-
8844281560
-
The impact of interpersonal relationships on customer satisfaction and loyalty to the service provider
-
Guenzi, P. and Pelloni, O. 2004. The impact of interpersonal relationships on customer satisfaction and loyalty to the service provider. International Journal of Service Industry Management, 15(4): 365-384.
-
(2004)
International Journal of Service Industry Management
, vol.15
, Issue.4
, pp. 365-384
-
-
Guenzi, P.1
Pelloni, O.2
-
35
-
-
77952701294
-
Role of customer orientation in an integrative model of brand loyalty in service
-
Ha, H. and John, J. 2010. Role of customer orientation in an integrative model of brand loyalty in service. The Service Industries Journal, 30(7): 1025-1046.
-
(2010)
The Service Industries Journal
, vol.30
, Issue.7
, pp. 1025-1046
-
-
Ha, H.1
John, J.2
-
36
-
-
36049022448
-
Place attachment and place identity in natives and non-natives
-
Hernández, B., Hidalgo, M. C., Salazar-Laplace, M. E. and Hess, S. 2007. Place attachment and place identity in natives and non-natives. Journal of Environmental Psychology, 27(4): 310-319.
-
(2007)
Journal of Environmental Psychology
, vol.27
, Issue.4
, pp. 310-319
-
-
Hernández, B.1
Hidalgo, M.C.2
Salazar-Laplace, M.E.3
Hess, S.4
-
37
-
-
38849183971
-
A service quality measurement architecture for hot spring hotel in Taiwan
-
Hsieh, L., Lin, L. and Lin, Y. 2008. A service quality measurement architecture for hot spring hotel in Taiwan. Tourism Management, 29(3): 429-438.
-
(2008)
Tourism Management
, vol.29
, Issue.3
, pp. 429-438
-
-
Hsieh, L.1
Lin, L.2
Lin, Y.3
-
38
-
-
67650706330
-
Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives
-
Hu, L. and Bentler, P. M. 1999. Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling: A Multidisciplinary Journal, 6(1): 1-55.
-
(1999)
Structural Equation Modeling: A Multidisciplinary Journal
, vol.6
, Issue.1
, pp. 1-55
-
-
Hu, L.1
Bentler, P.M.2
-
39
-
-
40149085714
-
Exploring the determinants of e-loyalty among travel agencies
-
Huang, L. 2008. Exploring the determinants of e-loyalty among travel agencies. The Service Industries Journal, 28(2): 239-254.
-
(2008)
The Service Industries Journal
, vol.28
, Issue.2
, pp. 239-254
-
-
Huang, L.1
-
40
-
-
10444225467
-
The relationship among tourists' involvement, place attachment and interpretation satisfaction in Taiwan's national parks
-
Hwang, S. N., Lee, C. and Chen, H. J. 2005. The relationship among tourists' involvement, place attachment and interpretation satisfaction in Taiwan's national parks. Tourism Management, 26(2): 143-156.
-
(2005)
Tourism Management
, vol.26
, Issue.2
, pp. 143-156
-
-
Hwang, S.N.1
Lee, C.2
Chen, H.J.3
-
41
-
-
1842759777
-
A path analytic of the relationships between involvement, psychological commitment, and loyalty
-
Iwasaki, Y. and Havitz, M. E. 1998. A path analytic of the relationships between involvement, psychological commitment, and loyalty. Journal of Leisure Research, 36(1): 45-72.
-
(1998)
Journal of Leisure Research
, vol.36
, Issue.1
, pp. 45-72
-
-
Iwasaki, Y.1
Havitz, M.E.2
-
42
-
-
0001597212
-
Examining relationships between leisure involvement, psychological commitment and loyalty to a recreation agency
-
Iwasaki, Y. and Havitz, M. E. 2004. Examining relationships between leisure involvement, psychological commitment and loyalty to a recreation agency. Journal of Leisure Research, 30(2): 256-280.
-
(2004)
Journal of Leisure Research
, vol.30
, Issue.2
, pp. 256-280
-
-
Iwasaki, Y.1
Havitz, M.E.2
-
46
-
-
33645883515
-
A comparative analysis of predictors of sense of place dimensions: Attachment to, dependence on, and identification with lakeshore properties
-
Jorgensen, B. S. and Stedman, R. 2006. A comparative analysis of predictors of sense of place dimensions: Attachment to, dependence on, and identification with lakeshore properties. Journal of Environmental Psychology, 79(3): 316-327.
-
(2006)
Journal of Environmental Psychology
, vol.79
, Issue.3
, pp. 316-327
-
-
Jorgensen, B.S.1
Stedman, R.2
-
47
-
-
38249006633
-
Place-identity as a product of environmental self-regulation
-
Korpela, K. M. 1989. Place-identity as a product of environmental self-regulation. Journal of Environmental Psychology, 9(3): 241-256.
-
(1989)
Journal of Environmental Psychology
, vol.9
, Issue.3
, pp. 241-256
-
-
Korpela, K.M.1
-
48
-
-
0035006491
-
Repeaters' behavior at two distinct destinations
-
Kozak, M. 2001. Repeaters' behavior at two distinct destinations. Annals of Tourism Research, 28(3): 784-807.
-
(2001)
Annals of Tourism Research
, vol.28
, Issue.3
, pp. 784-807
-
-
Kozak, M.1
-
49
-
-
0037249196
-
The moderating role of place attachment on the relationship between attitudes toward fees and spending preferences
-
Kyle, G. T., Absher, J. D. and Graefe, A. R. 2003. The moderating role of place attachment on the relationship between attitudes toward fees and spending preferences. Leisure Sciences, 25(1): 33-50.
-
(2003)
Leisure Sciences
, vol.25
, Issue.1
, pp. 33-50
-
-
Kyle, G.T.1
Absher, J.D.2
Graefe, A.R.3
-
50
-
-
2342635100
-
An examination of recreationists' relationships with activities and settings
-
Kyle, G., Bricker, K., Graefe, A. and Wickham, T. 2004. An examination of recreationists' relationships with activities and settings. Leisure Sciences, 26(2): 123-142.
-
(2004)
Leisure Sciences
, vol.26
, Issue.2
, pp. 123-142
-
-
Kyle, G.1
Bricker, K.2
Graefe, A.3
Wickham, T.4
-
51
-
-
33644511753
-
Attached recreationists: Who are they?
-
Kyle, G., Graefe, A. and Manning, R. 2004. Attached recreationists: Who are they?. Journal of Park and Recreation Administration, 22(2): 65-84.
-
(2004)
Journal of Park and Recreation Administration
, vol.22
, Issue.2
, pp. 65-84
-
-
Kyle, G.1
Graefe, A.2
Manning, R.3
-
52
-
-
0242458261
-
An examination of the relationship between leisure activity involvement and place attachment among hikers along the Appalachian Trail
-
Kyle, G., Graefe, A., Manning, R. and Bacon, J. 2003. An examination of the relationship between leisure activity involvement and place attachment among hikers along the Appalachian Trail. Journal of Leisure Research, 35(3): 249-273.
-
(2003)
Journal of Leisure Research
, vol.35
, Issue.3
, pp. 249-273
-
-
Kyle, G.1
Graefe, A.2
Manning, R.3
Bacon, J.4
-
53
-
-
4243052776
-
Effect of activity involvement and place attachment on recreationists' perceptions of setting density
-
Kyle, G., Graefe, A., Manning, R. and Bacon, J. 2004a. Effect of activity involvement and place attachment on recreationists' perceptions of setting density. Journal of Leisure Research, 36(2): 209-231.
-
(2004)
Journal of Leisure Research
, vol.36
, Issue.2
, pp. 209-231
-
-
Kyle, G.1
Graefe, A.2
Manning, R.3
Bacon, J.4
-
54
-
-
1342311573
-
Predictors of behavioural loyalty among hikers along the Appalachian Trail
-
Kyle, G., Graefe, A., Manning, R. and Bacon, J. 2004b. Predictors of behavioural loyalty among hikers along the Appalachian Trail. Leisure Sciences, 26(1): 99-118.
-
(2004)
Leisure Sciences
, vol.26
, Issue.1
, pp. 99-118
-
-
Kyle, G.1
Graefe, A.2
Manning, R.3
Bacon, J.4
-
55
-
-
2442511196
-
Effects of place attachment on users' perceptions of social and environmental conditions in a natural setting
-
Kyle, G., Graefe, A., Manning, R. and Bacon, J. 2004c. Effects of place attachment on users' perceptions of social and environmental conditions in a natural setting. Journal of Environmental Psychology, 24(2): 213-225.
-
(2004)
Journal of Environmental Psychology
, vol.24
, Issue.2
, pp. 213-225
-
-
Kyle, G.1
Graefe, A.2
Manning, R.3
Bacon, J.4
-
56
-
-
23044497470
-
An examination of the leisure involvement-agency commitment relationship
-
Kyle, G. T. and Mowen, A. J. 2005. An examination of the leisure involvement-agency commitment relationship. Journal of Leisure Research, 37(3): 342-363.
-
(2005)
Journal of Leisure Research
, vol.37
, Issue.3
, pp. 342-363
-
-
Kyle, G.T.1
Mowen, A.J.2
-
57
-
-
33646496170
-
Commitment to public leisure service providers: A conceptual and psychometric analysis
-
Kyle, G. T., Mowen, A. J., Absher, J. D. and Havitz, M. E. 2006. Commitment to public leisure service providers: A conceptual and psychometric analysis. Journal of Leisure Research, 28(1): 78-103.
-
(2006)
Journal of Leisure Research
, vol.28
, Issue.1
, pp. 78-103
-
-
Kyle, G.T.1
Mowen, A.J.2
Absher, J.D.3
Havitz, M.E.4
-
58
-
-
14644405680
-
Linking place preferences with place meaning: An examination of the relationship between place motivation and place attachment
-
Kyle, G. T., Mowen, A. J. and Tarrant, M. 2004. Linking place preferences with place meaning: An examination of the relationship between place motivation and place attachment. Journal of Environmental Psychology, 24(4): 439-454.
-
(2004)
Journal of Environmental Psychology
, vol.24
, Issue.4
, pp. 439-454
-
-
Kyle, G.T.1
Mowen, A.J.2
Tarrant, M.3
-
59
-
-
34848856817
-
Examining the antecedents of destination loyalty in a forest setting
-
Lee, J., Graefe, A. R. and Burns, R. C. 2007. Examining the antecedents of destination loyalty in a forest setting. Leisure Sciences, 29(5): 463-481.
-
(2007)
Leisure Sciences
, vol.29
, Issue.5
, pp. 463-481
-
-
Lee, J.1
Graefe, A.R.2
Burns, R.C.3
-
60
-
-
33745284560
-
Customer satisfaction and scuba-diving: Some insights from the deep
-
Maccarthy, M., O'Nell, M. and Williams, P. 2006. Customer satisfaction and scuba-diving: Some insights from the deep. The Service Industries Journal, 26(5): 537-555.
-
(2006)
The Service Industries Journal
, vol.26
, Issue.5
, pp. 537-555
-
-
Maccarthy, M.1
O'Nell, M.2
Williams, P.3
-
61
-
-
78149389347
-
Operations in banking: The service quality and effects on satisfaction and loyalty
-
DOI:10.1080/02642060903289936
-
Miguel-Dávila, J. Á, Cabeza-García, L., Valdunciel, L. and Flórez, M. 2010. Operations in banking: The service quality and effects on satisfaction and loyalty. The Service Industries Journal, DOI:10.1080/02642060903289936
-
(2010)
The Service Industries Journal
-
-
Miguel-Dávila, J.A.1
Cabeza-García, L.2
Valdunciel, L.3
Flórez, M.4
-
62
-
-
0028127320
-
Attachments to recreation settings: The case of rail-trail users
-
Moore, R. and Graefe, A. 1994. Attachments to recreation settings: The case of rail-trail users. Leisure Sciences, 16(1): 17-31.
-
(1994)
Leisure Sciences
, vol.16
, Issue.1
, pp. 17-31
-
-
Moore, R.1
Graefe, A.2
-
63
-
-
0032797584
-
Encounter norms in a frontcountry boating area: A case study from the Nøtterøy/Tjøme Skerries in southeastern Norway
-
Myer, R. 1999. Encounter norms in a frontcountry boating area: A case study from the Nøtterøy/Tjøme Skerries in southeastern Norway. Norwegian Journal of Geography, 53(1): 29-44.
-
(1999)
Norwegian Journal of Geography
, vol.53
, Issue.1
, pp. 29-44
-
-
Myer, R.1
-
64
-
-
33845239929
-
Uncovering dimensionality in the servicescape: Towards legibility
-
Newman, A. J. 2007. Uncovering dimensionality in the servicescape: Towards legibility. The Service Industries Journal, 27(1): 15-28.
-
(2007)
The Service Industries Journal
, vol.27
, Issue.1
, pp. 15-28
-
-
Newman, A.J.1
-
66
-
-
0033439536
-
Whence consumer loyalty?
-
Oliver, R. L. 1999. Whence consumer loyalty?. Journal of Marketing, 63(1): 33-44.
-
(1999)
Journal of Marketing
, vol.63
, Issue.1
, pp. 33-44
-
-
Oliver, R.L.1
-
67
-
-
0037783361
-
Comparative evaluation and the relationship between quality, satisfaction, and repurchase loyalty
-
Olsen, S. O. 2002. Comparative evaluation and the relationship between quality, satisfaction, and repurchase loyalty. Journal of the Academy of Marketing Science, 30(3): 240-249.
-
(2002)
Journal of the Academy of Marketing Science
, vol.30
, Issue.3
, pp. 240-249
-
-
Olsen, S.O.1
-
68
-
-
23844504577
-
Employees' overestimation of functional and relational service quality: A gap analysis
-
Peiro, J. M., Martínez-Tur, V. and Ramos, J. 2005. Employees' overestimation of functional and relational service quality: A gap analysis. The Service Industries Journal, 25(6): 773-788.
-
(2005)
The Service Industries Journal
, vol.25
, Issue.6
, pp. 773-788
-
-
Peiro, J.M.1
Martínez-Tur, V.2
Ramos, J.3
-
69
-
-
84992803540
-
Reoperationalising the loyalty framework
-
Petrick, J. F. 2005. Reoperationalising the loyalty framework. Tourism and Hospitality Research, 5(3): 199-212.
-
(2005)
Tourism and Hospitality Research
, vol.5
, Issue.3
, pp. 199-212
-
-
Petrick, J.F.1
-
70
-
-
22644449051
-
Analyzing the commitment-loyalty link in service contexts
-
Pritchard, M. P., Havitz, M. E. and Howard, D. R. 1999. Analyzing the commitment-loyalty link in service contexts. Journal of the Academy of Marketing Science, 27(3): 333-348.
-
(1999)
Journal of the Academy of Marketing Science
, vol.27
, Issue.3
, pp. 333-348
-
-
Pritchard, M.P.1
Havitz, M.E.2
Howard, D.R.3
-
71
-
-
34248157070
-
Place-identity: Physical world socialization of the self
-
Proshansky, H. M., Fabian, A. K. and Kaminoff, R. 1983. Place-identity: Physical world socialization of the self. Journal of Environmental Psychology, 3(1): 57-83.
-
(1983)
Journal of Environmental Psychology
, vol.3
, Issue.1
, pp. 57-83
-
-
Proshansky, H.M.1
Fabian, A.K.2
Kaminoff, R.3
-
72
-
-
70449590235
-
Perceived value and customer loyalty in financial services
-
Roig, J. C.F., García, J. S. and Tena, M. Á.M. 2009. Perceived value and customer loyalty in financial services. The Service Industries Journal, 29(6): 775-789.
-
(2009)
The Service Industries Journal
, vol.29
, Issue.6
, pp. 775-789
-
-
Roig, J.C.F.1
García, J.S.2
Tena, M.A.M.3
-
73
-
-
0019668180
-
Environmental meaning as a determinant of spatial behavior in recreation
-
Schreyer, R., Jacob, G. and White, R. Environmental meaning as a determinant of spatial behavior in recreation. Proceedings of the Applied Geography Conferences. Vol. 4, pp.294-300.
-
, vol.4
, pp. 294-300
-
-
Schreyer, R.1
Jacob, G.2
White, R.3
-
74
-
-
0010222649
-
Number of encounters and experience quality in Grand Canyon backcountry: Consistently negative and weak relationships
-
Stewart, W. P. and Cole, D. N. 2001. Number of encounters and experience quality in Grand Canyon backcountry: Consistently negative and weak relationships. Journal of Leisure Research, 33(1): 106-120.
-
(2001)
Journal of Leisure Research
, vol.33
, Issue.1
, pp. 106-120
-
-
Stewart, W.P.1
Cole, D.N.2
-
76
-
-
0036524616
-
An empirical investigation of the relationships between service quality, satisfaction and behavioural intentions among visitors to a wildlife refuge
-
Tian-Cole, S., Crompton, J. L. and Willson, V. L. 2002. An empirical investigation of the relationships between service quality, satisfaction and behavioural intentions among visitors to a wildlife refuge. Journal of Leisure Research, 34(1): 1-24.
-
(2002)
Journal of Leisure Research
, vol.34
, Issue.1
, pp. 1-24
-
-
Tian-Cole, S.1
Crompton, J.L.2
Willson, V.L.3
-
77
-
-
0002214213
-
Rootedness versus sense of place
-
Tuan, Y. F. 1980. Rootedness versus sense of place. Landscape, 24(1): 3-8.
-
(1980)
Landscape
, vol.24
, Issue.1
, pp. 3-8
-
-
Tuan, Y.F.1
-
78
-
-
33846542552
-
The combined effects of the physical environment and employee behavior on customer perception of restaurant service quality
-
Wall, E. A. and Berry, L. L. 2007. The combined effects of the physical environment and employee behavior on customer perception of restaurant service quality. Cornell Hotel and Restaurant Administration Quarterly, 48(1): 59-69.
-
(2007)
Cornell Hotel and Restaurant Administration Quarterly
, vol.48
, Issue.1
, pp. 59-69
-
-
Wall, E.A.1
Berry, L.L.2
-
79
-
-
70349835437
-
What makes a good citizen in service settings?
-
Wang, M. 2007. What makes a good citizen in service settings?. The Service Industries Journal, 29(5): 621-634.
-
(2007)
The Service Industries Journal
, vol.29
, Issue.5
, pp. 621-634
-
-
Wang, M.1
-
80
-
-
29044437581
-
Satisfaction emotions and consumer behavioural intentions
-
White, C. and Yu, Y. 2005. Satisfaction emotions and consumer behavioural intentions. Journal of Services Marketing, 19(6): 411-420.
-
(2005)
Journal of Services Marketing
, vol.19
, Issue.6
, pp. 411-420
-
-
White, C.1
Yu, Y.2
-
81
-
-
0026445802
-
Beyond the commodity metaphor: Examining emotional and symbolic attachment to place
-
Williams, D. R., Patterson, M. E., Roggenbuck, J. W. and Watson, A. E. 1992. Beyond the commodity metaphor: Examining emotional and symbolic attachment to place. Leisure Sciences, 14(1): 29-46.
-
(1992)
Leisure Sciences
, vol.14
, Issue.1
, pp. 29-46
-
-
Williams, D.R.1
Patterson, M.E.2
Roggenbuck, J.W.3
Watson, A.E.4
-
83
-
-
0347380937
-
The measurement of place attachment: Validity and generalizability of a psychometric approach
-
Williams, D. R. and Vaske, J. J. 2003. The measurement of place attachment: Validity and generalizability of a psychometric approach. Forest Science, 49(6): 830-840.
-
(2003)
Forest Science
, vol.49
, Issue.6
, pp. 830-840
-
-
Williams, D.R.1
Vaske, J.J.2
-
84
-
-
7044247567
-
An examination of the effects of motivation and satisfaction on destination loyalty: A structural model
-
Yoon, Y. and Uysal, M. 2005. An examination of the effects of motivation and satisfaction on destination loyalty: A structural model. Tourism Management, 26(1): 45-56.
-
(2005)
Tourism Management
, vol.26
, Issue.1
, pp. 45-56
-
-
Yoon, Y.1
Uysal, M.2
-
85
-
-
0030548125
-
The behavioural consequences of service quality
-
Zeithaml, V. A., Berry, L. L. and Parasuraman, A. 1996. The behavioural consequences of service quality. Journal of Marketing, 60(2): 31-46.
-
(1996)
Journal of Marketing
, vol.60
, Issue.2
, pp. 31-46
-
-
Zeithaml, V.A.1
Berry, L.L.2
Parasuraman, A.3
|