The influence of service orientation on B2B e-service capabilities: An empirical investigation

Production and Operations Management

Volumn 21, Issue 3, 2012, Pages 423-443

  Oliveira, Pedro ^a   Roth, Aleda V ^b  

^a CATÓLICA LISBON SCHOOL OF BUSINESS AND ECONOMICS   (Portugal)

^b CLEMSON UNIVERSITY   (United States)

Author keywords

B2B capabilities; B2B electronic services; e service delivery; service operations strategy; service orientation

Indexed keywords

EID: 84860856343     PISSN: 10591478     EISSN: 19375956     Source Type: Journal    
DOI: 10.1111/j.1937-5956.2011.01256.x     Document Type: Article

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