Agility in Retail Banking: A Numerical Taxonomy of Strategic Service Groups

Manufacturing and Service Operations Management

Volumn 3, Issue 4, 2001, Pages 273-292

  Menor, Larry J ^a   Roth, Aleda V ^a   Mason, Charlotte H ^a  

^a NONE

Author keywords

Agility; Empirical Research; Retail Banking; Service Operations Strategy

Indexed keywords

EID: 0000693074     PISSN: 15234614     EISSN: None     Source Type: Journal    
DOI: 10.1287/msom.3.4.273.9969     Document Type: Article

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