Service competitiveness: An international benchmarking comparison of service practice and performance in Germany, UK and USA

International Journal of Service Industry Management

Volumn 10, Issue 4, 1999, Pages 369-379

  Meyer, Anton ^a   Chase, Richard ^b   Roth, Aleda ^c   Voss, Chris ^d   Sperl, Klaus Ulrich ^a   Menor, Larry ^c   Blackmon, Kate ^d  

^a UNIVERSITY OF MUNICH   (Germany)

^b UNIVERSITY OF SOUTHERN CALIFORNIA   (United States)

^c UNIVERSITY OF NORTH CAROLINA   (United States)

^d LONDON BUSINESS SCHOOL   (United Kingdom)

Author keywords

Benchmarking; Research; Service operations

Indexed keywords

EID: 0033426158     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564239910282334     Document Type: Article

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