E-service quality model for Indian government portals: Citizens' perspective

Journal of Enterprise Information Management

Volumn 25, Issue 3, 2012, Pages 246-271

  Bhattacharya, Debjani ^a   Gulla, Umesh ^b   Gupta, M P ^c  

^a Centre for Management Studies   (India)

^b TERI UNIVERSITY   (India)

^c INDIAN INSTITUTE OF TECHNOLOGY DELHI   (India)

Author keywords

E government; E service quality; Government portal; India; Multi item; Scale; Service maturity phases

Indexed keywords

EID: 84859734405     PISSN: 17410398     EISSN: None     Source Type: Journal    
DOI: 10.1108/17410391211224408     Document Type: Article

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