메뉴 건너뛰기




Volumn , Issue , 2011, Pages 552-570

Structuring e-services evaluation based on multi-level value flow models

Author keywords

E service; E service evaluation; E service quality; IS success models; Technology acceptance model (TAM)

Indexed keywords

E-BANKING; E-GOVERNMENT; E-SERVICE QUALITY; E-SERVICES; EBUSINESS; GENERATION MECHANISM; IS SUCCESS MODEL; MULTI-LEVEL; TECHNICAL UNIVERSITIES; TECHNOLOGY ACCEPTANCE MODEL; TECHNOLOGY ACCEPTANCE MODEL (TAM); THEORETICAL FRAMEWORK; VALUE FLOW;

EID: 84857543107     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper
Times cited : (2)

References (80)
  • 1
    • 0036567902 scopus 로고    scopus 로고
    • Developing and validating an instrument for measuring user-perceived web quality
    • Aladwani, A. M. and Palviab, P. C. (2002). Developing and validating an instrument for measuring user-perceived web quality'. Information and Management, 39: 467 - 476.
    • (2002) Information and Management , vol.39 , pp. 467-476
    • Aladwani, A.M.1    Palviab, P.C.2
  • 2
    • 19744362251 scopus 로고    scopus 로고
    • Towards quality e-service in the public sector: The evolution of web sites in the local public service sector?
    • Ancarani, A. (2005). Towards quality e-service in the public sector: The evolution of web sites in the local public service sector'. Managing Service Quality, 15(1): 6 - 23.
    • (2005) Managing Service Quality , vol.15 , Issue.1 , pp. 6-23
    • Ancarani, A.1
  • 3
    • 17844391592 scopus 로고    scopus 로고
    • Antecedents and consequences of CRM technology acceptance in the sales force
    • Avlonitis, G. ,J. and Panagopoulos, N. G. (2005). Antecedents and consequences of CRM technology acceptance in the sales force'. Industrial Marketing Management, 34(4): 355 - 368.
    • (2005) Industrial Marketing Management , vol.34 , Issue.4 , pp. 355-368
    • Avlonitis, G.J.1    Panagopoulos, N.G.2
  • 4
    • 0038516947 scopus 로고    scopus 로고
    • An Integrative Approach to the Assessment of e-Commerce Quality
    • Barnes, S. J. and Vidgen, R. T. (2002). An Integrative Approach to the Assessment of e-Commerce Quality'. Journal of Electronic Commerce Research, 3(3): 114-127.
    • (2002) Journal of Electronic Commerce Research , vol.3 , Issue.3 , pp. 114-127
    • Barnes, S.J.1    Vidgen, R.T.2
  • 5
    • 0000998647 scopus 로고    scopus 로고
    • Understanding information systems continuance: An expectation- confirmation model
    • Bhattacherjee, A (2001). Understanding Information Systems Continuance: An Expectation-Confirmation Model'. MIS Quarterly, 25(3): 351-3710.
    • (2001) MIS Quarterly , vol.25 , Issue.3 , pp. 351-3710
    • Bhattacherjee, A.1
  • 6
    • 57849160184 scopus 로고    scopus 로고
    • Customizing ISO 9126 quality model for evaluation of B2B applications?
    • Behkamal, B., Kahani, M. and Akbari, M. K. (2009). Customizing ISO 9126 quality model for evaluation of B2B applications'. Information and Software Technology, 51(3): 599-609.
    • (2009) Information and Software Technology , vol.51 , Issue.3 , pp. 599-609
    • Behkamal, B.1    Kahani, M.2    Akbari, M.K.3
  • 7
    • 44649202193 scopus 로고    scopus 로고
    • IT governance for enterprise resource planning supported by the DeLone-McLean model of information systems success
    • Bernroider, E. W. N. (2008). IT governance for enterprise resource planning supported by the DeLone-McLean model of information systems success'. Information & Management, 45(5): 257-269.
    • (2008) Information & Management , vol.45 , Issue.5 , pp. 257-269
    • Bernroider, E.W.N.1
  • 10
    • 3543117926 scopus 로고    scopus 로고
    • Performance evaluation of a hybrid run-time management policy for data intensive Web Sites
    • Bouras, C., Konidaris, A (2003). Performance Evaluation of a Hybrid Run-Time Management Policy for Data Intensive Web Sites'. World Wide Web, 6(1): 23-47.
    • (2003) World Wide Web , vol.6 , Issue.1 , pp. 23-47
    • Bouras, C.1    Konidaris, A.2
  • 11
    • 33745808021 scopus 로고    scopus 로고
    • The psychometric properties of eTail quality: An international investigation across product categories?
    • Caruana, A. and Ewing, M. T. (2006). The psychometric properties of eTail quality: An international investigation across product categories'. International Marketing Review, 23(4): 353 - 370.
    • (2006) International Marketing Review , vol.23 , Issue.4 , pp. 353-370
    • Caruana, A.1    Ewing, M.T.2
  • 12
    • 21144465749 scopus 로고
    • Using global student rating items for summative evaluation
    • Cashin, W. E. And Downey R. G. (1992). Using global student rating items for summative evaluation'. Journal of Educational Psychology, Vol. 84, No. 4: 563-572.
    • (1992) Journal of Educational Psychology , vol.84 , Issue.4 , pp. 563-572
    • Downey, R.G.1    Cashin, W.E.2
  • 13
    • 24144499209 scopus 로고    scopus 로고
    • Usability, quality, value and e-learning continuance decisions?
    • Chiu, C. M, Hsu, M. H. Sun, S. Y. Lin, T. C. Sun P. C. (2005). Usability, quality, value and e-learning continuance decisions'. Computers and Education, Vol 45: 399-416.
    • (2005) Computers and Education , vol.45 , pp. 399-416
    • Sun, P.C.1    Chiu, C.M.2    Hsu, M.H.3    Sun, S.Y.4    Lin, T.C.5
  • 14
    • 55249087535 scopus 로고
    • Perceived usefulness, perceived ease of use, and user acceptance of information technology
    • Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology'. MIS Quarterly, Vol. 13, No. 3: 319-339.
    • (1989) MIS Quarterly , vol.13 , Issue.3 , pp. 319-339
    • Davis, F.D.1
  • 15
    • 72249114849 scopus 로고
    • Information systems success: The quest for the dependent variable?
    • DeLone, D. H, McLean, E. R. (1992). Information systems success: The quest for the dependent variable'. Information Systems Research, Vol. 3, No. 1: 60-95.
    • (1992) Information Systems Research , vol.3 , Issue.1 , pp. 60-95
    • DeLone, D.H.1    McLean, E.R.2
  • 16
    • 0037368865 scopus 로고    scopus 로고
    • The DeLone and McLean model of information systems success: A ten-year update
    • DeLone, D. H, McLean, E. R. (2003). The DeLone and McLean model of information systems success: A ten-year update'. Journal of Management Information Systems, Vol. 19, No.4: 9-30.
    • (2003) Journal of Management Information Systems , vol.19 , Issue.4 , pp. 9-30
    • DeLone, D.H.1    McLean, E.R.2
  • 18
    • 0042734214 scopus 로고    scopus 로고
    • Successful implementation of e-Learning - Pedagogical considerations
    • Govindasamy, T. (2002). Successful implementation of e-Learning - Pedagogical considerations'. Internet and Higher Education, 4:287 - 299.
    • (2002) Internet and Higher Education , vol.4 , pp. 287-299
    • Govindasamy, T.1
  • 23
    • 33744976548 scopus 로고    scopus 로고
    • Information technology and systems justification: A review for research and applications
    • Gunasekaran, A., Ngai, E. W. T., McGaughey (2006). Information technology and systems justification: A review for research and applications'. European Journal of Operational Research, 173: 957-983.
    • (2006) European Journal of Operational Research , vol.173 , pp. 957-983
    • Gunasekaran, A.1    Ngai, E.W.T.2    McGaughey3
  • 24
    • 34548099504 scopus 로고    scopus 로고
    • Classification and synthesis of quality approaches in e-government services
    • Halaris, C., Magoutas, B., Papadomichelaki, X. and Mentzas, G. (2007). Classification and synthesis of quality approaches in e-government services'. Internet Research, 17(4): 378-401.
    • (2007) Internet Research , vol.17 , Issue.4 , pp. 378-401
    • Halaris, C.1    Magoutas, B.2    Papadomichelaki, X.3    Mentzas, G.4
  • 25
    • 0043235404 scopus 로고    scopus 로고
    • E-Learning: Is it the "e" or the Learning that Matters?
    • Hamid, A. A. (2001). E-Learning: Is it the "e" or the Learning that Matters'. Internet and Higher Education, (4): 311-316.
    • (2001) Internet and Higher Education , Issue.4 , pp. 311-316
    • Hamid, A.A.1
  • 26
    • 0001813795 scopus 로고
    • A critical analysis of information systems evaluation
    • N. Bjorn-Andersen, G. Davis (Eds), North Holland, Amsterdam, 1988
    • Hirschheim, R., Smithson S. (1988). A critical analysis of information systems evaluation'. in: N. Bjorn-Andersen, G. Davis (Eds), Information Systems Assessment: Issues and Challenges, North Holland, Amsterdam, 1988: 17-37.
    • (1988) Information Systems Assessment: Issues and Challenges , pp. 17-37
    • Smithson, S.1    Hirschheim, R.2
  • 27
    • 49249132246 scopus 로고    scopus 로고
    • Defining, assessing, and promoting e-learning success: An information systems perspective
    • Holsapple, C. W., Lee-Post, A. (2006). Defining, assessing, and promoting e-learning success: An information systems perspective'. Decision Sciences Journal of Innovative Education, 4(1): 67-85.
    • (2006) Decision Sciences Journal of Innovative Education , vol.4 , Issue.1 , pp. 67-85
    • Holsapple, C.W.1    Lee-Post, A.2
  • 28
    • 74649086719 scopus 로고    scopus 로고
    • The technology acceptance model: Its past and its future in health care
    • Holden, R. J., Karsh, B. T. (2010). The Technology Acceptance Model: Its past and its future in health care'. Journal of Biomedical Informatics, 43(1): 159-172.
    • (2010) Journal of Biomedical Informatics , vol.43 , Issue.1 , pp. 159-172
    • Holden, R.J.1    Karsh, B.T.2
  • 30
    • 33749649837 scopus 로고    scopus 로고
    • Assessing user satisfaction from e-government services: Development and testing of quality-in-use satisfaction with advanced traveller information systems (ATIS)?
    • Horan, T. A., Abhichandani, T. and Rayalu, R. (2006). Assessing user satisfaction from e-government services: development and testing of quality-in-use satisfaction with advanced traveller information systems (ATIS)'. Proceedings of the 39th Hawaii International Conference on System Sciences.
    • (2006) Proceedings of the 39th Hawaii International Conference on System Sciences
    • Horan, T.A.1    Abhichandani, T.2    Rayalu, R.3
  • 31
    • 84857525543 scopus 로고    scopus 로고
    • The intellectual development of the technology acceptance model: A co-citation analysis
    • in press
    • Hsiao, C. H., Yang, C. (2010). The intellectual development of the technology acceptance model: A co-citation analysis'. International Journal of Information Management (in press).
    • (2010) International Journal of Information Management
    • Hsiao, C.H.1    Yang, C.2
  • 32
    • 0031097826 scopus 로고    scopus 로고
    • The consequences of the information technology acceptance on subsequent individual performance
    • Igbaria, M., & Tan, M. (1997). The consequences of the information technology acceptance on subsequent individual performance'. Information and Management, 32(3): 113-121.
    • (1997) Information and Management , vol.32 , Issue.3 , pp. 113-121
    • Igbaria, M.1    Tan, M.2
  • 33
    • 0036778733 scopus 로고    scopus 로고
    • Information systems evaluation: Navigating through the problem domain
    • Irani, Z. (2002). Information systems evaluation: Navigating through the problem domain'. Information and Management, Vol. 40 No.1: 11-24.
    • (2002) Information and Management , vol.40 , Issue.1 , pp. 11-24
    • Irani, Z.1
  • 37
    • 3042732612 scopus 로고    scopus 로고
    • ISO/IEC 9126 Standard, International Standardization Organization (ISO)
    • ISO/IEC 9126 Standard (2001): Software Engineering - Product Quality'. International Standardization Organization (ISO).
    • (2001) Software Engineering - Product Quality
  • 40
    • 0002431989 scopus 로고
    • Four steps to measuring training effectiveness
    • Kirkpatrick, D. (1983). Four steps to measuring training effectiveness'. Personnel Administrator, 28(11): 19-25.
    • (1983) Personnel Administrator , vol.28 , Issue.11 , pp. 19-25
    • Kirkpatrick, D.1
  • 41
    • 18844397316 scopus 로고    scopus 로고
    • Measuring users? Perceived portal service quality: An empirical study
    • Kuo, T., Lu, I., Huang, C., Wu, G. (2005). Measuring users? perceived portal service quality: An empirical study', Total Quality Management & Business Excellence, 16(3): 309-320.
    • (2005) Total Quality Management & Business Excellence , vol.16 , Issue.3 , pp. 309-320
    • Kuo, T.1    Lu, I.2    Huang, C.3    Wu, G.4
  • 42
    • 0036438511 scopus 로고    scopus 로고
    • Why do people use information technology? A critical review of the technology acceptance model
    • Legris, P., Ingham, J., Collerette, P. (2003). Why do people use information technology? A critical review of the technology acceptance model'. Information & Management, 40(3): 191-204.
    • (2003) Information & Management , vol.40 , Issue.3 , pp. 191-204
    • Legris, P.1    Ingham, J.2    Collerette, P.3
  • 46
    • 0002124622 scopus 로고
    • SEEQ: A reliable, valid and useful instrument for collecting students? evaluations of university teaching
    • Marsh, H. W. (1982). SEEQ: A reliable, valid and useful instrument for collecting students? evaluations of university teaching'. British Journal of Educational Psychology, Vol. 52: 77-95.
    • (1982) British Journal of Educational Psychology , vol.52 , pp. 77-95
    • Marsh, H.W.1
  • 47
    • 0346564346 scopus 로고
    • Students? evaluations of university teaching: Research findings, methodological issues, and directions for further research
    • Marsh, H. W. (1987). Students? evaluations of university teaching: Research findings, methodological issues, and directions for further research? International Journal of Educational Research, Vol. 11: 253-388.
    • (1987) International Journal of Educational Research , vol.11 , pp. 253-388
    • Marsh, H.W.1
  • 48
    • 78651557977 scopus 로고    scopus 로고
    • Empirical examination of the adoption of WebCT using TAM
    • Ngai, E. W. T, Poon, J. K. L., Chan Y. H. C. (2005). Empirical examination of the adoption of WebCT using TAM'. Computers & Education, Vol. 44, No.3: 220-231.
    • (2005) Computers & Education , vol.44 , Issue.3 , pp. 220-231
    • Ngai, E.W.T.1    Poon, J.K.L.2    Chan, Y.H.C.3
  • 49
    • 69949101389 scopus 로고    scopus 로고
    • Multi-dimensional students? evaluation of e-learning systems in the higher education context: An empirical investigation
    • 2009
    • Ozkan, S., Koseler, R. (2009). Multi-dimensional students? evaluation of e-learning systems in the higher education context: An empirical investigation'. Computers & Education, 53 (2009): 1285-1296.
    • (2009) Computers & Education , vol.53 , pp. 1285-1296
    • Ozkan, S.1    Koseler, R.2
  • 50
    • 0036004587 scopus 로고    scopus 로고
    • Assessing the validity of IS success models: An empirical test and theoretical analysis
    • Rai, A., Lang, S. S., &Welker, R. B. (2002). Assessing the validity of IS success models: An empirical test and theoretical analysis'. Information Systems Research, 13(1): 50-69.
    • (2002) Information Systems Research , vol.13 , Issue.1 , pp. 50-69
    • Rai, A.1    Lang, S.S.2    Welker, R.B.3
  • 51
    • 74249112780 scopus 로고    scopus 로고
    • Students? expectations of, and experiences in e-learning: Their relation to learning achievements and course satisfaction
    • Paechter, M., Maiera, B., Macher, D. (2010). Students? expectations of, and experiences in e-learning: Their relation to learning achievements and course satisfaction'. Computers & Education, 54(1): 222-229.
    • (2010) Computers & Education , vol.54 , Issue.1 , pp. 222-229
    • Paechter, M.1    Maiera, B.2    Macher, D.3
  • 52
    • 0001312089 scopus 로고
    • SERVQUAL: A multi-item scale for measuring consumer perceptions of service quality
    • Parasuraman, A., Zeithaml, V. A. and Berry, L. (1988). SERVQUAL: a multi-item scale for measuring consumer perceptions of Service Quality'. Journal of Retailing, 64(1): 12-40.
    • (1988) Journal of Retailing , vol.64 , Issue.1 , pp. 12-40
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.3
  • 53
    • 20444499779 scopus 로고    scopus 로고
    • E-S-QUAL: A multiple-item scale for assessing electronic service quality
    • Parasuraman, A., Zeithaml, V. A. and Malhotra, A. (2005). E-S-QUAL: A Multiple-Item Scale for Assessing Electronic Service Quality'. Journal of Service Research, 7(3): 213-233.
    • (2005) Journal of Service Research , vol.7 , Issue.3 , pp. 213-233
    • Parasuraman, A.1    Zeithaml, V.A.2    Malhotra, A.3
  • 54
    • 73749084072 scopus 로고    scopus 로고
    • Determinants of continuous usage intention in web analytics services
    • Park, J., Kim, J. and Koh, J. (2010). Determinants of continuous usage intention in web analytics services'. Electronic Commerce Research and Applications, 9(1): 61-72.
    • (2010) Electronic Commerce Research and Applications , vol.9 , Issue.1 , pp. 61-72
    • Park, J.1    Kim, J.2    Koh, J.3
  • 55
    • 9744246033 scopus 로고    scopus 로고
    • Web-based virtual learning environments: A research framework and a preliminary assessment of effectiveness in basic IT skills training
    • Piccoli, G., Ahmad, R. and Ives, B. (2001). Web-based virtual learning environments: a research framework and a preliminary assessment of effectiveness in basic IT skills training'. MIS Quarterly, 25(4): 401-426.
    • (2001) MIS Quarterly , vol.25 , Issue.4 , pp. 401-426
    • Piccoli, G.1    Ahmad, R.2    Ives, B.3
  • 56
    • 33745436413 scopus 로고    scopus 로고
    • An analysis of the e-service literature: Towards a research agenda
    • Rowley, J. (2006). An analysis of the e-service literature: towards a research agenda'. Internet Research, 16(3): 339-359.
    • (2006) Internet Research , vol.16 , Issue.3 , pp. 339-359
    • Rowley, J.1
  • 57
    • 10644286699 scopus 로고    scopus 로고
    • The impact of cognitive absorption on perceived usefulness and perceived ease of use in on-line Learning: An extension of the technology acceptance model
    • Saade, R, and Bahli B. (2005). The impact of cognitive absorption on perceived usefulness and perceived ease of use in on-line Learning: an Extension of the technology acceptance model'. Information and Management, Vol. 42: 317-327.
    • (2005) Information and Management , vol.42 , pp. 317-327
    • Bahli, B.1    Saade, R.2
  • 58
    • 33845962305 scopus 로고    scopus 로고
    • A meta-analysis of the technology acceptance model: Investigating subjective norm and moderation effects
    • Schepers, J. and Wetzels, M. (2007). A meta-analysis of the technology acceptance model: Investigating subjective norm and moderation effects'. Information & Management, 44: 90-103.
    • (2007) Information & Management , vol.44 , pp. 90-103
    • Schepers, J.1    Wetzels, M.2
  • 59
    • 2142730103 scopus 로고    scopus 로고
    • Extended web assessment method (EWAM) - evaluation of electronic commerce applications from the customer's viewpoint
    • Schubert P. (2003). Extended Web Assessment Method (EWAM) - Evaluation of Electronic Commerce Applications from the Customer's Viewpoint'. International Journal of Electronic Commerce, 7(2): 51-80.
    • (2003) International Journal of Electronic Commerce , vol.7 , Issue.2 , pp. 51-80
    • Schubert, P.1
  • 60
    • 0031482189 scopus 로고    scopus 로고
    • A respecification and extension of the delone and mcLean model of IS success
    • Seddon P. B. (1997). A Respecification and Extension of the DeLone and McLean Model of IS Success'. Information Systems Research, 8(3): 240-253.
    • (1997) Information Systems Research , vol.8 , Issue.3 , pp. 240-253
    • Seddon, P.B.1
  • 61
    • 84867933206 scopus 로고    scopus 로고
    • An empirical investigation of student acceptance of course websites
    • Selim H. M. (2003). An empirical investigation of student acceptance of course websites'. Computers and Education, 40(4): 343-360.
    • (2003) Computers and Education , vol.40 , Issue.4 , pp. 343-360
    • Selim, H.M.1
  • 62
    • 34248642274 scopus 로고    scopus 로고
    • Critical success factors for E-learning acceptance: Confirmatory factor models
    • Selim, H. M. (2007). Critical Success Factors for E-Learning Acceptance: Confirmatory Factor Models'. Computers and Education, 49(2): 396-413.
    • (2007) Computers and Education , vol.49 , Issue.2 , pp. 396-413
    • Selim, H.M.1
  • 63
    • 38649100659 scopus 로고    scopus 로고
    • Multi-criteria evaluation of the web-based e-learning system: A methodology based on learner satisfaction and its applications
    • Shee, D. Y., & Wang, Y. S. (2008). Multi-criteria evaluation of the web-based e-learning system: A methodology based on learner satisfaction and its applications'. Computers & Education, 50: 894 - 905.
    • (2008) Computers & Education , vol.50 , pp. 894-905
    • Shee, D.Y.1    Wang, Y.S.2
  • 64
    • 22444452011 scopus 로고    scopus 로고
    • Analysing information systems evaluation: Another look at an old problem
    • Smithson, S. and Hirscheim, R. (1998). Analysing information systems evaluation: Another look at an old problem'. European Journal of Information Systems, Vol. 7: 158-174.
    • (1998) European Journal of Information Systems , vol.7 , pp. 158-174
    • Smithson, S.1    Hirscheim, R.2
  • 65
    • 0041526250 scopus 로고    scopus 로고
    • Critical success factors for on-line course resources
    • Soong, B. M. H., Chan, H. C., Chua, B. C., Loh, K. F. (2001). Critical success factors for on-line course resources'. Computers & Education, Vol. 36(2): 101-120.
    • (2001) Computers & Education , vol.36 , Issue.2 , pp. 101-120
    • Soong, B.M.H.1    Chan, H.C.2    Chua, B.C.3    Loh, K.F.4
  • 66
    • 33750001310 scopus 로고    scopus 로고
    • The development of e-service in Thai government
    • Retrieved from
    • Sukasame, N. (2004). The development of e-service in Thai government'. BU Academic Review, 3, retrieved from www.bu.ac.th/knowledgecenter/epapers/jan- june2004/nittana.pdf.
    • (2004) BU Academic Review , pp. 3
    • Sukasame, N.1
  • 68
    • 0039923253 scopus 로고    scopus 로고
    • Determinants of e-commerce website
    • Turban, E. and Gehrke, D. (2000). Determinants of e-commerce website'. Human Systems Management, 19 (2): 111-120.
    • (2000) Human Systems Management , vol.19 , Issue.2 , pp. 111-120
    • Turban, E.1    Gehrke, D.2
  • 71
    • 0033872521 scopus 로고    scopus 로고
    • A theoretical extension of the technology acceptance model: Four longitudinal field studies
    • Venkatesh, V., Davis, F. D. (2000). A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies'. Management Science, 45(2): 186-204.
    • (2000) Management Science , vol.45 , Issue.2 , pp. 186-204
    • Venkatesh, V.1    Davis, F.D.2
  • 72
    • 1542382496 scopus 로고    scopus 로고
    • User acceptance of information technology: Toward a unified view
    • Venkatesh, V, Morris, M. G., Davis, G. B, Davis F. D. (2003). User acceptance of information technology: Toward a unified view'. MIS Quarterly, Vol. 27, No. 3: 425-478.
    • (2003) MIS Quarterly , vol.27 , Issue.3 , pp. 425-478
    • Davis, F.D.1    Venkatesh, V.2    Morris, M.G.3    Davis, G.B.4
  • 74
    • 0042191794 scopus 로고    scopus 로고
    • Assessment of learner satisfaction with asynchronous electronic learning systems
    • Wang Y. S. (2003). Assessment of learner satisfaction with asynchronous electronic learning systems'. Information and Management, Vol. 41: 75-86.
    • (2003) Information and Management , vol.41 , pp. 75-86
    • Wang, Y.S.1
  • 78
    • 0035646217 scopus 로고    scopus 로고
    • A framework for customer relationship management
    • Winer, R. S. (2001). A framework for customer relationship management'. California Management Review, 43(4): 89-105.
    • (2001) California Management Review , vol.43 , Issue.4 , pp. 89-105
    • Winer, R.S.1
  • 79
    • 0038119511 scopus 로고    scopus 로고
    • ETailQ: Dimensionalizing, measuring and predicting etail quality
    • Wolfinbarger, M. and Gilly, M. C. (2003). eTailQ: Dimensionalizing, Measuring and Predicting etail Quality'. Journal of Retailing, 79(3): 183-198.
    • (2003) Journal of Retailing , vol.79 , Issue.3 , pp. 183-198
    • Wolfinbarger, M.1    Gilly, M.C.2
  • 80
    • 33747849877 scopus 로고    scopus 로고
    • Measuring KMS success: A respecification of the DeLone and McLean's model
    • Wu, J. H., Wang, Y. M. (2006). Measuring KMS success: A respecification of the DeLone and McLean's model'. Information & Management, 43(6): 728-739.
    • (2006) Information & Management , vol.43 , Issue.6 , pp. 728-739
    • Wu, J.H.1    Wang, Y.M.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.