Assessment of E-Service Quality via E-Satisfaction in E-Commerce Globalization

Electronic Journal of Information Systems in Developing Countries

Volumn 11, Issue 1, 2003, Pages 1-4

  Wang, Ming ^a  

^a CALIFORNIA STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 29844446047     PISSN: None     EISSN: 16814835     Source Type: Journal    
DOI: 10.1002/j.1681-4835.2003.tb00073.x     Document Type: Article

References (4)

1. Schneider, G.P. and Perry, J.T. (2002) Electronic Commerce, Course Technology, Third Edition.
2. Schellhese, R., Hardock, P. and Ohlwein, M. (2000) Customer Satisfaction in Business to Business Marketing: The Case of Retail Organizations and Their Suppliers, The Journal of Business & Industrial Marketing, 15, 2/3: 106–122
3. Wang, M. and Huarng, S.A. (2002) An Empirical Study of Internet Store Customer Post-shopping Satisfaction, Special Issues of Information Systems, 3, 632–638.
4. Zeithaml V. (2002) Service Excellence in Electronic Channels, Managing Service Quality, 12, 3, 135–139.