Reference Effects on Revisit Intention: Involvement as a Moderator

Journal of Travel and Tourism Marketing

Volumn 28, Issue 8, 2011, Pages 817-827

  Wang, Chung Yu ^a   Wu, Li Wei ^b  

^a NATIONAL KAOHSIUNG UNIVERSITY OF APPLIED SCIENCES   (Taiwan)

^b TUNGHAI UNIVERSITY   (Taiwan)

Author keywords

Alternative attractiveness; disconfirmation; involvement; revisit intention; self image congruity

Indexed keywords

EID: 84859035514     PISSN: 10548408     EISSN: None     Source Type: Journal    
DOI: 10.1080/10548408.2011.623041     Document Type: Article

References (56)

1. Aiken, L. S. and West, S. G. 1991. Multiple regression: Testing and interpreting interactions, CA, Sage: Thousand Oaks.
2. Alcaraz, C., Hume, M. and Mort, G. S. 2009. Creating sustainable practice in a museum context: Adopting service-centricity in non-profit museums. Australasian Marketing Journal, 17(4): 219-225.
3. Baker, D. A. and Crompton, J. L. 2000. Quality, satisfaction and behavioral intentions. Annals of Tourism Research, 27(3): 785-804.
4. Baron, R. M. and Kenny, D. A. 1986. The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51: 1173-1182.
5. Bell, D. R. and Bucklin, R. E. 1999. The role of internal reference points in the category purchase decision. Journal of Consumer Research, 26(2): 128-143.
6. Bigne, E., Mattila, A. S. and Andreu, L. 2008. The impact of experiential consumption cognitions and emotions on behavioral intentions. Journal of Service Marketing, 22(4): 303-315.
7. Blau, G. 1994. Testing the effect of level and importance of pay reference on pay level satisfaction. Human Relations, 47: 1251-1268.
8. Burton, C., Louviere, J. and Young, L. 2009. Retaining the visitor, enhancing the experience: Identifying attributes of choice in repeat museum visitation. International Journal of Nonprofit and Voluntary Sector Marketing, 14: 21-34.
9. Chaplin, W. F. 1991. The next generation of moderator research in personality psychology. Journal of Personality, 59(2): 143-178.
10. Chaplin, W. F. 1997. "Personality, interactive relations, and applied psychology". In Handbook of personality psychology, Edited by: Hogan, R., Johnson, J. and Briggs, S. 873-890. New York, NY: Academic Press.
11. Chen, C.-F. and Tsai, M.-H. 2008. Perceived value, satisfaction, and loyalty of TV travel product shopping: Involvement as a moderator. Tourism Management, 29: 1166-1171.
12. Christina, G. 1999. Contemporary museum culture and consumer behaviour. Journal of Marketing Management, 15(7): 647-671.
13. Cohen, J., Cohen, P., Aiken, L. and West, S. 2003. Applied multiple regression: Correlation analysis for behavioral sciences, 3rd, Hillsdale, NJ: Lawrence Erlbaum.
14. de Rojas, C. and Camarero, C. 2008. Visitors' experience, mood and satisfaction in a heritage context: Evidence from an interpretation center. Tourism Management, 29: 525-537.
15. Daft, R. L. and Marcic, D. 2008. Management: The new workplace, Mason, OH: Thomson South Western.
16. Epstein, S. 1980. "The self-concept: A review and the proposal of an integrated theory of personality". In Personality: Basic issues and current research, Edited by: Staub, E. 82-132. Englewood Cliffs, NJ: Prentice-Hall.
17. Folger, R. 1984. Perceived injustices, referent cognitions, and the concept of comparison level. Representative Research in Cognitive Psychology, 14: 88-108.
18. Fornell, C. and Larcker, D. F. 1981. Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18: 39-80.
19. Goulding, C. 1999. Contemporary museum culture and consumer behaviour. Journal of Marketing Management, 15(7): 647-671.
20. Howard, A. J. and Sheth, N. J. 1969. The theory of buyer behaviour, New York, NY: Wiley.
21. Hui, T. K., Wan, D. and Ho, A. 2007. Tourists' satisfaction, recommendation and revisiting Singapore. Tourism Management, 28: 965-975.
22. Johar, J. S. and Sirgy, J. M. 1991. Value expressive versus utilitarian appeals: When and why to use which appeal. Journal of Advertising, 20(3): 23-34.
23. Jones, M. A., Mothersbaugh, D. L. and Beatty, S. E. 2000. Switching barriers and repurchase intentions in services. Journal of Retailing, 76(2): 259-274.
24. Kim, T. (T.), Kim, W.-G. and Kim, H.-B. 2008. The effects of perceived justice on recovery satisfaction, trust, word-of-mouth, and revisit intention in upscale hotels. Tourism Management, 24: 1-12.
25. Laurent, G. and Kapferer, J. 1985. Measuring consumer involvement profiles. Journal of Marketing Research, 22: 41-53.
26. Mason, D. D. M. and McCarthy, C. 2006. 'The feeling of exclusion': Young peoples' perceptions of art galleries. Museum Management and Curatorship, 21: 20-31.
27. Mencarelli, R., Marteaux, S. and Pulh, M. 2010. Museums, consumers, and on-site experiences. Marketing Intelligence & Planning, 28(3): 330-348.
28. Mittal, B. 1989. Measuring purchase-decision involvement. Psychology & Marketing, 6(2): 147-162.
29. Mittal, B. 1995. A comparative analysis of four scales of consumer involvement. Psychology & Marketing, 12(7): 663-682.
30. Oh, H. and Parks, C. S. 1997. Customer satisfaction and service quality: A critical review of the literature and research implications for the hospitality industry. Journal of Hospitality & Tourism Research, 20(3): 36-64.
31. Oliver, R. L. 1980. A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research, 17(4): 460-469.
32. Oliver, R. L. 1997. Satisfaction: A behavioral perspective on the consumer, Boston, MA: Irwin McGraw-Hill.
33. Oliver, R. L. 1999. Whence consumer loyalty?. Journal of Marketing, 63: 33-44.
34. Oliver, R. L. and Swan, J. E. 1989. Equity and disconfirmation perceptions as influences on merchant and product satisfaction. Journal of Consumer Research, 16(3): 372-383.
35. Patterson, P. G. and Smith, T. 2003. A cross-cultural study of switching barriers and propensity to stay with service providers. Journal of Retailing, 79(2): 107-120.
36. Petrick, J. F. 2004. The roles of quality, value, and satisfaction in predicting cruise passengers' behavioral intentions. Journal of Travel Research, 42(4): 41-48.
37. Ping, R. A. 1993. The effects of satisfaction and structural constraints on retailer existing, voice, loyalty, opportunism, and neglect. Journal of Retailing, 69(3): 320-352.
38. Pritchard, M. P., Funk, D. C. and Alexandris, K. 2009. Barriers to repeat patronage: The impact of spectator constraints. European Journal of Marketing, 43(1-2): 169-187.
39. Ratchford, B. R. 1987. New insights about the FCB grid. Journal of Advertising Research, 27(4): 24-38.
40. Richins, M. L. and Bloch, P. H. 1986. After the new wears off: The temporal context of product involvement. Journal of Consumer Research, 13: 280-285.
41. Rosenberg, M. 1979. Conceiving the self, New York, NY: Basic Books.
42. Rust, R. T. and Oliver, R. L. 1994. "Service quality: Insights and managerial implications from the frontier". In Service quality: New directions in theory and practice, Edited by: Rust, R. T. and Oliver, R. L. 1-19. Thousand Oaks, CA: Sage.
43. Ryan, C. 1995. Researching tourist satisfaction: Issue, concepts and problems, London, United Kingdom: Routledge.
44. Silberberg, T. 1995. Cultural tourism and business opportunities for museums and heritage sites. Tourism Management, 16(5): 361-365.
45. Sirgy, M. J., Grewal, D., Mangleburg, T. F., Park, J.-O., Chon, K.-S., Claiborne, C. B.and Berkman, H. 1997. Assessing the predictive validity of two methods of measuring self-image congruity. Journal of the Academy of Marketing Science, 25(3): 229-241.
46. Sirgy, M. J., Johar, J. S., Samli, A. C. and Claiborne, C. B. 1991. Self-congruity versus functional congruity: Predictors of consumer behavior. Journal of the Academy of Marketing Science, 19(4): 363-375.
47. Sirgy, M. J. and Su, C. 2000. Destination image, self-congruity, and travel behavior: Toward an integrative model. Journal of Travel Research, 38(4): 340-352.
48. Sparks, B. 2007. Planning a wine tourism vocation? Factors that help to predict tourist behavioural intention. Tourism Management, 28: 1180-1192.
49. Suh, J.-C. and Yi, Y. 2006. When brand attitudes affect the customer satisfaction-loyalty relation: The moderating role of product involvement. Journal of Consumer Psychology, 16(2): 145-155.
50. Weber, K. 1997. Assessment of tourist satisfaction, using the expectancy disconfirmation theory: A study of German travel market in Australia. Pacific Tourism Review, 1(1): 35-45.
51. Yang, K. C. 2004. Effects of consumer motives on search behavior using internet advertising. Cyberpsychology, Behavior, and Social Networking, 7(4): 430-442.
52. Yim, C.-K., Chan, K.-W. and Hung, K. 2007. Multiple reference effects in service evaluations: Roles of alternative attractiveness and self-image congruity. Journal of Retailing, 83(1): 147-157.
53. Yüksel, A. and Yüksel, F. 2001. The expectancy-disconfirmation paradigm: A critique. Journal of Hospitality & Tourism Research, 25(2): 107-131.
54. Yüksel, A. and Yüksel, F. 2002. Measurement of tourist satisfaction with restaurant services: A segment-based approach. Journal of Vacation Marketing, 9(1): 52-68.
55. Zaichkowsky, J. L. 1985. Measuring the involvement construct. Journal of Consumer Research, 12(3): 341-352.
56. Zehrer, A., Crotts, J. C. and Magnini, V. P. 2011. The perceived usefulness of blog posting: An extension of the expectancy-disconfirmation paradigm. Tourism Management, 32: 106-113.