Disadvantaged consumers' experiences of marketplace discrimination in customer services

Journal of Marketing Management

Volumn 25, Issue 1-2, 2009, Pages 143-169

  Walsh, Gianfranco ^a  

^a Institute for Management University of Koblenz Landau ^*  (Germany)

Author keywords

Determinants and consequences; Literature review; Marketplace discrimination; Phenomenological interviews; Services research

Indexed keywords

EID: 84857645006     PISSN: 0267257X     EISSN: 14721376     Source Type: Journal    
DOI: 10.1362/026725709X410070     Document Type: Article

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